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Reviews Welk Resort Group

Welk Resort Group Reviews (27)

Welk Platinum Point Owner Number [redacted] Dear Mr [redacted] , I apologize for the delay in responding to your Revdex.com complaint I was waiting on a resolution to be met It is my understanding that you have agreed to terms with our Sales team to a satisfactory resolution to your concerns I have been notified today that your concerns have been addressed and that you are satisfied with the outcome that has been reached Please let me know if, for any reason, this may not be the case As always, if you have any further questions or concerns feel free to reach out to me directly Best regards, [redacted] Director of Consumer Affairs Welk Resorts [redacted]

Welk Platinum Point Owner Number: [redacted] Dear Mr& Mrs [redacted] , I am in receipt of your Revdex.com rebuttal to my response dated November 13, I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownership Contracts are created, signed and explained to protect both parties in a transaction This information was reviewed with both of you during each of your purchase transactions We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion As for your demand that we rescind your contract, contract rescission is not an option We expect you to honor the terms of your contractual ownership agreement It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership The first year of ownership may seem difficult, especially when dealing with several different departments Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential We will customize the ownership to your vacation needs, based on what you purchased Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]

I would like to close my complaint They have since refunded me Thanks

Welk Lawrence Welk Resort Villa Owner Number Mr [redacted] , I apologize for the time it took me to get this response to you I know our Loans team was looking into this matter and trying to determine the best way to reach a successful conclusion to your request I am assuming as I write this that you have already received a message from our Director of Loans to contact her If you have not you will be hearing from her shortly Please get in contact with her She wants to talk to you personally and resolve this matter If you have any questions or concerns please feel free to reach out to me directly My e-mail address is listed below Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]

Dear Mr [redacted] , I am in receipt of your Revdex.com rebuttal to our response to your complaint We have responded to each of your concerns The only acceptable resolution for you is cancellation of your ownership As I have made clear in each of my four responses to you, Welk does not have a cancellation option for an ownership contract that has passed the legal rescission period I do not have any further options available to you other that trying to place your time with our Owner Rental program or choosing to use your time You have the option of using your time at the resort, using our Owner Rental program or exchanging your time with our exchange partner Interval International Welk does not have a take-back option for your ownership We will continue to assist you to the best of our abilities with your ownership use, exchange and rental as applicable, but we will not nullify our contract with you Welk Resort will not be issuing you a refund or cancelling your ownership contract Cancellation or rescission of your ownership obligation is not an option We have gone back and forth repeatedly on this issue Our stance in reference to contractual rescission will not change Our expectation is that you honor your Welk ownership commitment Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, H [redacted] Director of Consumer Affairs Welk Resorts [redacted]

Mr [redacted] , I am in receipt of your Revdex.com complaint filed on February 23, I apologize for the repeated calls I have personally sent all of your information to our team that controls our Do Not Call and Do Not Solicit lists I have asked for your information to be added to both lists This should halt any future calls Please reach out to me directly if you receive a phone call If there are any additional numbers you would like me to add to these lists please feel free to e-mail them to me and I will get them added right away If you have any further questions or concerns regarding this matter please reach out to me directly at the e-mail address listed below Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]

RE: Welk Platinum Point Ownership Number [redacted] Dear Mr [redacted] , Mrs [redacted] & Mr [redacted] , I am in receipt of your letter of dispute sent to Welk Resort group and stating that you would like your ownership obligation dissolved Please allow me to address the points in your letter Our records show that you became Welk Platinum point owners on August 8, when you purchased 90,Platinum owner points to be used on an every “odd” year basis starting in You chose to upgrade your ownership on November 4, to a 240,platinum point ownership with a first usage year of I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations Yes, Welk does have an Owner Rental program Our program allows you to put days/weeks into a rental pool to assist when you cannot travel or use Our owners have used the program successfully to supplement their monthly and annual fees Rental rates are based on unit size, season and weekend versus mid-week The processing fees for Welk to advertise and rent your property are approximately 40% The remaining roughly 60% is paid to you the ownerOur Owner Services team is here to help you with best practices for successful usage of our Owner Rental program I do not show in the history of your ownership you have ever inquired about using the Owner Rental Program Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years The bonus week from Interval International is good for one year Our records show you have made deposits with interval International in and I do not show you have ever spoken to our Owner Services team in reference to any challenges regarding usage of your exchange benefits For each week that you deposit with Interval international you will receive one bonus week If you deposit two 1BR one week equivalents (120,Platinum points) with Interval International, you will receive two bonus weeks from Interval International good for travel for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade value The process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours The exchange fee for usage of a deposited week with Interval International will range from $- $ The fees for your bonus week exchange with Interval International, based on villa size, have increased slightly as of January 1, When you use an Interval International bonus week the fees will range from $to $based on the size of the villa All of these fees are clearly outlined in your owner documents We understand that you are given a large amount of information on your date of purchase That is why we legally allow you five days to read and review your contract after the date of purchase The documents are provided to you prior to leaving on the date of sale The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion Included in your documents were specific procedures on how to utilize your vacation ownership as well as cancel the same ownership If you wanted to cancel within that timeframe you had the right to do so Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership Please allow us to help you use your time If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- They are here to help you with any ownership need Please feel free to reach out to me for any further assistance needed to resolve this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]

Dear Mr [redacted] and Ms [redacted] , I am in receipt of your Revdex.com complaint filed on January 9, Please allow me to address the challenges brought forth in your complaint I have reviewed all of your historical owner notes You both purchased a Welk Platinum point vacation ownership on October 31, Your ownership consists of 120,Platinum points to be used on an annual basis starting in You have deposited your time for exchange usage in and Almost all of your owner notes are in reference to payment of your owner obligated usage year maintenance fees or depositing your time with Interval International There are no notes that reference dissatisfaction with your ownership during your more than five years as a Welk Platinum point owner I apologize if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorable vacations Every contract is negotiated personally and pricing, discounts and incentives can change daily We take our service levels and company ethics very seriously Contracts are created, signed and explained to protect both parties in a transaction Not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with both of you independently during each of your purchase transactions The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You always have the right to leave at any time The decision to purchase was both of yours Yes, Welk does have an Owner Rental program Our program allows you to put days/weeks into a rental pool to assist when you cannot travel or use Our owners have used the program successfully to supplement their monthly and annual fees Rental rates are based on unit size, season and weekend versus mid-week The processing fees for Welk to advertise and rent your property are approximately 40% The remaining roughly 60% is paid to you the ownerOur Owner Services team is here to help you with best practices for successful usage of our Owner Rental program Our records do not show you have ever tried to use, or even inquired about using, our Owner Rental program We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your ownership contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Our expectation is that you honor your ownership commitment to Welk Resorts We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you Your Welk vacation ownership is currently in a delinquent status due to non-payment of your owner obligated maintenance fee commitment Please reach out to our Vacation Owners Association for assistance in setting up a payment plan for your maintenance fee obligation The VOA can be reached at ###-###-#### Your maintenance fee commitment needs to be kept current for you to be able to use your time and to avoid your ownership possibly moving into a default status At this point in time you need to bring your maintenance fee commitment and owner obligated mortgage payments current Regrettably, if you are unwilling to bring your ownership obligations current, collection activity and default proceedings may begin Feel free to reach out to me if you have any further questions or concerns in reference to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted] welkgroup.com

Dear Mr [redacted] ,Referencing Revdex.com complaint number [redacted] In relationship toWelk Ownership number [redacted] .I am just now reading your response forwarded from The Revdex.com serving San Diego, Orange and Imperial Counties, as I received It In the mall todayThe cover letter from the Revdex.com was dated 12122/and the coverletter notes that I must make a response within calendar days, or the Revdex.com will assume the dispute has been resolvedToday is the 7th calendar day, so I will make a quick response and get this response faxed to the Revdex.com in short order, as Ifeel it is imperative to keep this Issue open and reach a proper resolution.I have read the contract my mother and aunt { [redacted] *and [redacted] **) signed with Welk Resorts and I have had extensive conversations with them about their dealings with Welk ResortsThey both remember NO mention of a day window to rescind the contract with Welk ResortsThe contract they signed, which Ihave reviewed page by page, does not have a place to initial the understanding of that statementOther paragraphs do, but this very Important piece of information does notAlso, if you have looked at documentation Of the many times my mother and my aunt havecommunicated with representatives of Welk Resorts, there will also be documentation of their multiple calls stating desire to get a full refund and end all association with WelkResortsThese calls were made long before the September 4, communication you received from meIn fact, In the summer, I made a phone call and spoke with Ms***, at the corporate office, personally I asked her to look up some of the notes made while representatives were on the phone with my auntShe looked them up and told me that there were several calls made by my aunt to Welk Resorts employees in which she told them of her terrible experience with Welk Resorts and asking for their money back and wanting no further business dealings with Welk ResortsMy motherand aunt were not given what they were told they would receive when speaking with Welk Resorts when first speaking with them in Branson, MissouriWe feel this is misrepresentationThey were told that they would be given a "travel agent experience" by a particular salesman, *** He gave them his personal cell phone number when at the business table in Branson, and told them he would function as a travel agent for themWhen they called him to arrange some travel, he stated he had been firedHe no longer worked for the companySo, In closing, let me be concise and clearMy mother, [redacted] *and my aunt, [redacted] **, will never take one trip through Welk ResortsThey do not trust WelkResortsPeriodAs noted multiple times, they want nothing more to do With WelkResortsIf there was a day period In which they could rescind the contract, then It IsWelk Resorts RESPONSIBILITY to ADEQUATELY COMMUNICATE this Information tothemCommunication In Its most basic sense Includes the giving AND RECEIVING ofinformationThey never "received", "understood"' or "remembered" this important pieceof informationAll this aside, they were told by the salesman that he would be theirpersonal travel agentHe gave them his direct, personal phone number and told themthat he would do all their arrangementsThis, clearly, Is misrepresentation of services.They did not receive what they were told they boughtThey thought they bought atravel agent experienceWhat they got was a maze of points, transfers and cataloguecodesAt and years old, they made It very clear when speaking with thissalesman, that they did not want to deal points, scheduling and suchThey wanted atravel agent-type experience and he ensured they would get itThey trusted himPlease excuse any lack of organization In this letterI am writing this letter in only a fewminutes and It may not contain everything I would have liked to include, but in view ofthe short time frame In which I must respond, this will have to do.I appreciate your timely response and look forward to working to resolve this issue.Thank you, [redacted] ***

RE: Welk Platinum Point Ownership Number P- [redacted] Dear Mr [redacted] , Mrs [redacted] & Mr [redacted] , Please allow me to start my to start this by letting you know that my intention was certainly not to insult you in any way with my initial response You mention that we do not advertise our Owner Rental program The purpose of your ownership is vacation travel We focus on the usage of your ownership for vacation travel We are happy to help if there is a need for our Owner Rental program but it is certainly secondary to the focus of our agents Our Owner Services agents will help you primarily with vacation travel and secondarily with ownership rental We do not actively ask our owners if they would like to rent out their vacation time There are a number of exchange companies that can be used for exchange travel We choose to partner with interval International We have partnered with RCI previously If for some reason, and this is incredibly unlikely, Interval International went out of business we would find another exchange partner I am happy to have one of my senior Owner Services agents fully explain the best practices for effective exchange travel using your Welk ownership I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownership Contracts are created, signed and explained to protect both parties in a transaction This information was reviewed with you during each of your purchase transactions I can’t speak to the employment history of one of our employees or to the reason that she may no longer be part of the company I am happy to have a senior Owner Services agent personally assist you with your travel needs They will help with the booking of a stay at any of our Welk resort locations or they can assist you with usage of your exchange benefits I do understand the frustration of not being sure of exactly what you purchased I would like to have someone personally assist you in getting all you can out of your ownership Please let me know what will work best for all of you Best regards, [redacted] Director of Consumer Affairs Welk Resorts [redacted] @welkgroup.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer fied with resolutionI do not accept this offer as I was ripped off and taken advantage of and that contract was signed under duress making it voidI have picked up small claims packets to fill out for $eachI will be turning those in within the next few daysIf we lose in small claims, I already have an attorney for multiple civil suites to bury you in paperwork for months to come with appeal after appealI'll make sure I cost you times what our contract is worth in legal fees It's in your hands but I will be serving a corporate officer with lawsuites within a few days Regards, [redacted]

I am in receipt of your Revdex.com complaint Please allow me to address the points in your complaint You still have an automatic reservation being set up based on your original Welk ownership You have weeks and week each year in a two-bedroom villa These weeks are automatically reserved for you per your ownership agreement Based on your original ownership agreement if the weeks go unused they are lost We have not had any contact from you regarding your ownership and we are unable to contact you to help you manage your Welk ownership If you would like to contact us for assistance with managing your ownership we are more than happy to provide assistance Your ownership was upgraded on August 11, Your new ownership kept your agreed weeks (& 52) in place but allowed for those weeks to be converted to Platinum owner points for usage within our Platinum Owner Program if your reservations were cancelledWe have pending reservations set for you for December of and June and December of and With your upgraded Platinum point ownership if the set week reservations are cancelled the time will be converted to Platinum points so it will not be lost With your Platinum point upgrade there is an additional maintenance fee commitment that is incurred This information is detailed in the purchase contract documents Those same documents include the right to cancel at any time, for any reason, within seven days of the purchase date It is not Welk’s policy to cancel or rescind and ownership that has passed beyond the legally allowed rescission period I do show Mr [redacted] spoke to our Owner Services team on December 10, This was the last time we spoke with either of you That conversation addressed questions about how our Owner Rental program works We also sent e-mail reservation confirmations for your week and week reservations for years and Please let we know if I can be of further assistance in reference to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted] @welkgroup.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] , Thank you so much for taking the time to address our concerns; however there are many over sights or downright ignoring of several of our complaints about the product we purchased Your records of our purchases are accurate but you never once addressed the misrepresentations that took place when made these purchases; rather you insult us by stating that we ‘misunderstood’ Misunderstanding means that we are at fault for not comprehending the information and the details that surrounded our purchases and this implication on your behalf and Welk further goes to show how distorted and falsified the product information was You mentioned that the Welk provides its owner an Owner Rental Program and thus far, we as owners, have never been made aware of such a program Since hearing of this in the letter you sent to us, we did some research looking to see what sort of rental rates you all were advertising for Well, none of these rates seem to be able to cover my maintenance fees due to the large percentage Welk takes, so I am not exactly clear on how this will actually benefit usYou go on to mention that we never inquired about using this program and that would be because we were never aware of this If you all are so successful at helping owners supplement their monthly and annual fees, would it not be fair to say that this information would be clearly relayed to your owners? You further go on to explain how highly rated your company is with owner/guest experiences and for the high trade value through the exchange companies, that are not associated with Welk and to be quit frank, we purchased a Welk ownership for the resort locations within your company and not to vacation through an exchange company Especially the Branson location, we clearly outlined the selling factors in our previous letter to you but you obviously did not go over every point of our dissatisfaction nor took the time to address each of our concerns However, your sales person did spend time highlighting the ability to vacation throughout the World but Welk only have a total of resort locations I am assuming that this was another misunderstanding on our part but again, I did my research and find that there is no association with Welk and Interval International; if this company were simply go out of business or no longer agree to the terms and conditions that you base the “sale” of your product then were would be as owners? We feel that you tried to pull certain areas of dissatisfaction and focus on how these issues are due our inability to have either done our homework or just our inability to comprehend plain English I am further confused to the detailed explanation on how to utilize my ownership through someone other than Welk, do you work for Welk or Interval International? You further go on to explain the exchange fees, which again were not explained to us when we made our purchase and why would we be interested in paying additional fees for a product that was clearly outlined that would work to accommodate our needs The information that was given to us on the day that we purchased as exaggerated and it seems that you do not believe that your employees would mislead owners like myself to make a sale Five days after our purchase there was no way for us to know the reality of this ownership, we were not planning another vacation and as you see our points allotment was not for another year; so exactly how were we to know that we were deceived? Your final statement outlines that you, Welk, review this information with us with the sole purpose of eliminating possible misunderstanding or confusion? Why would you make it a practice to review any information to assure that there is no confusion? If your product works the way that it is represented than there should not be any sort of “misunderstanding or confusion” You also speak as if you were physically present during the signing of the documents but I do not recall anyone other than Bob Stiff, Quality Assurance Manager, Don Alt and [redacted] present; therefore it is not a fair statement to imply that all these protocols took place Again, as we outlined in our letter to you all, we sat through a so-called “update meeting” that lasted almost hours and by the end of this ordeal there were many documents that required us to sign and we were never once given the opportunity to review these documents in their entirety prior to signing Faye constantly reassured us that she would be there to help us with anything of our needs in the future but we were never able to reach her and were later told by someone with Welk that she had been let go because she was under the influence of alcohol and her incompetencyWe also feel that you did not address the scam off of $18,for our Bluegreen contract and in reality had we been given this amount the true sales price of 240,points our mortgage would have only been in the $8,range and not $26, Mr [redacted] , we feel that you deliberately over looked many of our complaints and that resolving our concerns is not truly a priority We have been in contact with the Revdex.com regarding the business practices of your company and stand true to the concerns that we advised you ofWe were promised many things about this ownership and many of them never came to light The allure of this big water attraction coming and resulting in more tourism would build the value of our ownership, was all sham We would like you to reassess our original complaint and put forth a valiant effort to resolving our issues Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Mr. [redacted] , This is to confirm receipt of your response to the BBB. You made the comment that we were free to leave the presentation at any time. In our opinion, you are stating that these are no-pressure sales presentation, when in fact that is not the case. When we attended the presentation at Welk Resort back in September 2011, leaving did not feel like an option until they were finished with their "presentation". However, there was never any formal conclusion and they transitioned straight into their sales pitch, in which there was a lot of pressure to buy their product. As far as being free to go when we desired, we wish that leaving would have been as easy as saying "No thank you", walking outside to our car, and driving home. But again this is not the case. We are sure you are already aware of these tactics being that your company has received numerous complaints and a vast amount of those outlines the pressure you are subjected to and the only way out is to agree to purchase. When we first arrived at Welk Resort in Escondido, we entered a small welcome center where we were personally escorted via golf cart by a Welk employee up a hill to where the Club House was located and we were given the sales presentation. If we wanted to leave, we would need to have Welk resort staff escort us back down the hill to where our car was parked or walk the distance ourselves. Of course, this was never offered to us during the presentation after we initially stated that we did not wish to purchase the timeshare. Instead we received one offer after another for hours on end until we finally caved, ONLY under the impression that we would have a resale option later if we chose to sever ties. Not only was resale not an option, but we had not even had the timeshare for two years before the resort wanted us to refinance the entire loan or risk not being able to use our membership because we would not have enough "points,” or so we thought. Therefore, our choice would have been refinance or pay for something we cannot fully use. Either way we are losing our money to Welk. In regards to your comment, "never reaching out", that is very untrue Mr. [redacted] . As we have stated in our initial letter to your company, we had attempted to call the resort for assistance from their "concierge services". The few individuals that we have spoken to on the phone clearly did not have any knowledge about renting our units or how to use the short stay vacations. Quite frankly, those individuals had no desire to really take any time to assist us in answering our questions or helping us plan future vacations. Calling their so-called "concierge services" was a waste of time, and left feeling like a severely unappreciated customer. Mr. [redacted] for you to give the impression that your methods are honest, transparent, and honorable is completely false. We will continue to argue through and through, no person should ever be pressured to the extent that we were into first purchasing something and then forcing them to keep it for the rest of their lives. There is no earthly possession that a person should be forced to keep for the rest of their lives; as in cars, homes, jobs, even spouses (as tragic as that sounds). A timeshare should not be any different! We do expect for your company to cancel our contract and we do expect a refund of monies paid. We will not accept anything less. Regards, [redacted] & [redacted] [redacted]

Welk Platinum Point Ownership Number: [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed on November 11, Please allow me to address the concerns you have put forth in your complaint I do show that you have been a Welk Platinum point owner since May 16, You have upgraded your ownership twice, the final time being on March 25, Your current ownership consists of 270,Platinum owner points to be used on an annual basis The first usage year for this ownership was I apologize for any confusion with our Loans team I have asked the manager of that department to reach out to you personally to resolve this issue Her name is [redacted] and she will be contacting you on the number provided in your complaint I show your last payment on your ownership mortgage was made in October of and that your maintenance fees for were fully paid I apologize if you felt you were treated less than professionally That is certainly not how we want an owner of ours to feel after an interaction with one of our associates Please feel free to reach out to me directly with any further questions or concerns regarding this matter My personal e-mail is listed below Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted] @welkgroup.com

If an owner chooses to upgrade their ownership they will sign a new ownership contract. The terms and conditions of that ownership contract will be in effect. There is a rescission window for their new contract. If the owner decided to rescind their upgraded ownership their original ownership contract would still be in place. Please let me know if this answers your question.

Mr [redacted] has been refunded.His complaint ID number is [redacted] The complaint date is April 6, 2015.Please let me know if you need anything else for this complaintBest regards, [redacted] |Team Member Since 2012Director of Consumer Affairs|Welk ResortsLawrence Welk Dr.|Escondido, CA [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meBut concerns: 1) It says "refunded" as past tenseWas it reportedly already mailed? If so I've obviously not in receipt of such refund as of yet.2) Is there no apology or such extended to me whatever for what they put me thru over a simple matter including needing to contact the Revdex.com on this?3) On the part you said that if I accept then this matter will be available on your website or such as a posting..However can you do initial at best or even anonymous vmy name to publicized?? I'm hopeful that can be avoided due to well known privacy concerns Regards, [redacted] ***

Dear Ms***, I am in receipt of your Revdex.com complaint rebuttal I felt I specifically addressed the issues in your complaint with my first response As stated in my previous response, there are no challenges listed within your ownership notes You have stated that the dates to book travel are unavailable We have a pending exchange reservation for you to travel to Maui, Hawaii in December of Your contract documents and signed promissory note contain the agreed upon terms for the purchase of your ownership The interest rate, payment terms and late fees are all specifically covered I have included a copy for your review These are the terms of your purchase agreement We are an ethical company and cover everything thoroughly in our documentsOur documents cover in detail your ownership commitment Included in your documents were specific procedures on how to utilize your vacation ownership as well as the specific steps to be used to cancel your ownership contractAll of the documentation is provided to you prior to leaving on the date of sale Welk does not have a “take-back” program You could have legally canceled anytime, and for any reason, within your legally allowed rescission period Since you have passed your legal rescission period, contract cancellation is not an option There is not a release or give-back option for your ownership contract Our expectation is that you honor your ownership obligation to Welk Resorts Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential We will customize the ownership to fit your vacation needs, based on what you purchased Please feel free to reach out to me with any further question or concerns regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]

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