Welk Owner Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on November 7, demanding that Welk Resort Group rescind your ownership contract I felt I had specifically address your challenges with letters and e-mails to you on June 6, 2014, July 18, 2014, August 27, and on November 4, Please allow me to address the challenges brought forth in your complaint Our records show that you became a Welk owner when you purchased a 120,Platinum Point vacation ownership with Welk Resorts on July 20, The first usage year for your ownership contract was I show your owner obligated mortgage commitment was last paid in June of Your maintenance fee obligation for your usage year is currently outstanding and due I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations I apologize if you felt pressured, or felt that the sale process took an excessive amount of time The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts The choice to purchase your Welk vacation ownership was yours You always have the right to leave at any time I have read through all of your ownership notes There is no usage history for your ownership You have never contacted us to attempt to use your ownership Our records show no contact in regards to a gifting challenge I am more than happy to assist you with the redemption of your gift vouchers We want you to use your gifts There are specific steps that need to be taken when redeeming your gift vouchers The redemption process, terms and conditions are outlined in the information given with the vouchers Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis Again, if you are having an issue getting this done please reach out to me directly at my e-mail listed below and I will have our gifting department assist you in getting your vouchers redeemed Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years For each week that you deposit with Interval international you will receive one bonus week The bonus week from Interval International is good for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade value The process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours All exchange usage is on a space available basis This is clearly covered in your ownership documents The exchange fee for usage of a deposited week with Interval International will range from $- $ When you use an Interval International bonus week the fees will range from $to $based on the size of the villa These are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International deposit These fees are not combined They are separate fees depending on which Interval exchange option you want to use The fees for exchange travel are specifically covered in your ownership documents We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract and a refund of the funds paid for your deposit, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law As stated in my previous communications with you, I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk The first year of ownership may seem difficult, especially when dealing with several different departments Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential We will customize the ownership to your vacation needs, based on what you purchased You purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your time If you need any assistance in booking a reservation, use of our Owner Rental program or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Welk Platinum Owners [redacted] and [redacted] Welk Platinum point ownership number: [redacted] Dear Ms***, Thank you for forwarding me the information needed to be able to respond to your complaint [redacted] and [redacted] both purchased a Welk Platinum point vacation ownership on April 28, They purchased 90,Platinum points to be used on an every “odd” year basis starting in The maintenance fee obligation for their usage year was paid in July of so their points for could be released for deposit with Interval International for exchange purposes We have had quite a bit of communication with the owners in reference to the usage of their ownership The notes of contacts with our Owner Services team are very specific that they wanted to get their time deposited so they could use their exchange benefits for travel We have never had a challenge with usage of Interval International for exchange travel brought to our attention for help with resolution There were no challenges listed within the ownership until we were contacted by you on September 4, You are now requesting that we rescind this ownership You are requesting to rescind this ownership contract and refund monies paid to Welk, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law We do not have a contract rescission option for this ownership commitment I am happy to provide any owner contract documents that are needed We understand that our owners are given a large amount of information on the date of sale That is why we legally allow them five days to read their contract after the date it is signed Included in the documents were specific procedures on how to utilize their vacation ownership, as well as directions to cancel that same ownership If they wanted to cancel within that timeframe they had the right to do so The instructions are specific that it must be done within the defined timeframe The first year of ownership may seem difficult, especially when dealing with several different departments Please know that we are here to assist and guide our owners through their ownership to make sure they are enjoying it to its full potential We will customize the ownership to fit their vacation needs, based on what was purchased Our Owner Services team can help with best practices for successful usage of the Interval International exchange program or planning a vacation at any of our Welk Resort locations This vacation ownership was purchased with the intent on using it for vacation travel Please feel free to reach out to me directly regarding any further questions or concerns regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts ***[redacted] @ [redacted]
Welk Platinum Point Owner # [redacted] Dear Mr& Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on March 19, I felt I addressed all of your challenges on our five previous responses to your cancellation demands Please allow me to address the points brought forth in your complaint I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations Our records show that you both became Welk owners on March 31, when you purchased 120,Platinum owner points to be used on an every even year basis You chose to upgrade your ownership to 240,Platinum owner points to be used on an every even year basis on May 23, The first usage year for each of your ownership contracts was Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years The bonus week from Interval International is good for one year Additionally, I would like to clarify your Interval International “Gold” membership Welk pays for the first year of “Gold” membership with Interval This upgraded membership includes discounts on vacation exchanges, vacation “Getaways”, hotels, car rental, cruises and much more The “Getaways” are extra vacation opportunities at a discounted rental rate and are unlimited To take advantage of those discounts, you would contact Interval International directly All this information is outlined in the Interval International Membership packet that was mailed to you with their Resort Directory Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours The opportunity to book an exchange reservation is based upon villa availability If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs Welk does not control availability at another resort within the Interval International exchange program Welk does not have a buy-back program I suspect you are confused about the developers Right Of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more You would be required to have the buyer first and open escrow for the process to begin The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current Regrettably, if you are unwilling to keep your ownership obligations current, collection activity and default proceedings may begin Please feel free to reach out to me directly regarding any further questions or concerns you may have regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Welk Platinum Owners [redacted] and [redacted] Welk Platinum point ownership number: [redacted] Dear Ms***, I am in receipt of your rebuttal to my response I understand your request for your mother’s and Aunt’s ownership to be cancelled We are an ethical company and cover everything thoroughly in our documentsOur documents cover in detail their ownership commitment Included in their documents were specific procedures on how to utilize their vacation ownership as well as the specific steps to be used to cancel their ownership contractAll of the documentation is provided to prior to leaving on the date of sale Welk does not have a “take-back” program The option for cancellation is covered specifically in enlarged bold print on the purchase contract and is included in the documents that are sent home at the time of purchase The timeframe and rights of cancellation are clearly covered I do show a conversation Mrs [redacted] had with our Vacation Owner Association in June of regarding challenges with usage I show our Owner Services team assisted with a deposit for the usage of exchange for Mrs [redacted] and Mrs*** There are numerous conversations regarding depositing time and paying maintenance fees early to be able to travel on exchange Time was deposited with Interval International and a pending request was placed for exchange travel to Hawaii Interval International has been actively reaching out to them on a consistent basis over the past few months with exchange opportunities that match their existing pending requests for travel to Hawaii Those messages have gone unreturned I was not present at their sales presentation so I cannot assume what was said and what was taken away from the conversation We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding their ownership Contracts are created, signed and explained to protect both parties in a transaction Not only did they meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with them during their purchase We review this information with our owners for the sole purpose of eliminating possible misunderstandings or confusion They could have legally canceled anytime, and for any reason, within their legally allowed rescission period Since they have passed their legal rescission period, contract cancellation is not an option There is not a release or give-back option for their ownership contract I do not have an option that will allow them to simply return their ownership Please feel free to reach out to me with any further question or concerns regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts ***[redacted] @ [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Welk Owner Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on December 16, asking Welk Resort Group to send you the needed paperwork to cancel your Welk Platinum point ownership Please allow me to address your concerns You originally became a Welk Platinum point owner on May 20, when you purchased 240,Platinum points to be used on an every “odd” year basis The first usage year for this ownership was On July 29, you chose to upgrade to 480,Platinum points to be used on an every “odd” year basis with the first usage year being On June 26, you decide to upgrade to 300,Platinum points on an annual basisYou made the decision to cancel this contract On June 29, you upgraded to 300,Platinum points to be used on an annual basis with a first usage year of On September 16, you again decided to upgrade to 360,Platinum points to be used on an annual basis with the first usage year being Your current ownership is 360,Platinum points with annual usage The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You always have the right to leave at any time The decision to purchase each of the above listed contracts was yours I have reviewed your full owner records I show only a few contacts with our Owner Services team regarding Interval International deposits I also show that we referred you to Interval International to try to use one of your deposits to stay at our Desert Oasis property because we had no available inventory You have no challenges listed in your ownership in reference to usage during youe almost four years as a Welk Platinum point owner Your complaint details your challenges with your decision to accept a tour package through Interval International and the requirement to attend a timeshare presentation with Diamond ResortsWelk would not control your experience with either Interval International or Diamond Resorts Diamond Resorts and Interval international are both third party companies in relation to Welk Resort Group Your negative experience with another company is not a valid reason for Welk to nullify your Welk vacation ownership contract Interval International is our exchange partner You have the option of depositing a week with Interval International in exchange for a week anywhere in the world Your ownership with Welk includes the annual membership fee with Interval When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your week with Interval, they will extend the expiration of your deposited week for two additional years The bonus week from Interval International is good for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 70% of our owners receive a confirmation within hours You can also use their “Short Stay” Gold Membership option that allows up to three short stays for every Welk week deposited The fees for exchange were covered specifically in your ownership documents I do not show you have ever contacted our Owner Services team in reference to any challenges in using the Interval International exchange program The disclaimers that you reviewed with each purchase specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion Welk does have an Owner Rental program Our program allows you to put days/weeks into a rental pool to assist when you cannot travel or use Our owners have used the program successfully to supplement their monthly and annual fees Rental rates are based on unit size, season and weekend versus mid-week The processing fees for Welk to advertise and rent your property are approximately 40% The remaining roughly 60% is paid to you the ownerOur Owner Services team is here to help you with best practices for successful usage of our Owner Rental program You would have to choose the dates for your inventory to be placed into the Owner Rental program Our Owner Services team is happy to help you with any questions you might have If your nights do not rent, you do have the option of coming to the resort and using them personally We are an ethical company and cover everything thoroughly in our documents Every contract is negotiated personally and pricing, discounts and incentives can change daily We take our service levels and company ethics very seriously Contracts are created, signed and explained to protect both parties in a transaction Not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during each of your purchase transactions Included in your documents were specific procedures on how to utilize your vacation ownership as well as the specific steps to be used to cancel your ownership contractAll of the documentation is provided to you prior to leaving on the date of sale You could have legally canceled anytime, and for any reason, within your legally allowed rescission period Since you have passed your legal rescission period, contract cancellation is not an option We understand that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed I do not have a contract rescission option for your ownership It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period Our expectation is that you honor your contractual ownership commitment to Welk Resorts Please feel free to reach out to me directly with any further questions regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted] @welkgroup.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action may not resolve my complaint For your reference, details of the situation appear below.I am not satisfied with this resolution because it's not a resolution I have been contacted by Ms [redacted] (by email), requesting that I contact her by phone After several attempts to call her, and an email requesting a good time for me to call, I still have yet to speak to her I just sent another email to her giving her all my phone numbers, and since I live in Japan, I even informed her of the best times to contact me at those numbers I will continue to try to contact her while I wait for her to contact me If I don't have any success, I will contact the gentleman identified in their response.Regards, [redacted]
Welk Owner Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on November 7, demanding that Welk Resort Group rescind your ownership contract I felt I had specifically address your challenges with letters and e-mails to you on June 6, 2014, July 18, 2014, August 27, and on November 4, Please allow me to address the challenges brought forth in your complaint Our records show that you became a Welk owner when you purchased a 120,Platinum Point vacation ownership with Welk Resorts on July 20, The first usage year for your ownership contract was I show your owner obligated mortgage commitment was last paid in June of Your maintenance fee obligation for your usage year is currently outstanding and due I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations I apologize if you felt pressured, or felt that the sale process took an excessive amount of time The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts The choice to purchase your Welk vacation ownership was yours You always have the right to leave at any time I have read through all of your ownership notes There is no usage history for your ownership You have never contacted us to attempt to use your ownership Our records show no contact in regards to a gifting challenge I am more than happy to assist you with the redemption of your gift vouchers We want you to use your gifts There are specific steps that need to be taken when redeeming your gift vouchers The redemption process, terms and conditions are outlined in the information given with the vouchers Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis Again, if you are having an issue getting this done please reach out to me directly at my e-mail listed below and I will have our gifting department assist you in getting your vouchers redeemed Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years For each week that you deposit with Interval international you will receive one bonus week The bonus week from Interval International is good for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade value The process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours All exchange usage is on a space available basis This is clearly covered in your ownership documents The exchange fee for usage of a deposited week with Interval International will range from $- $ When you use an Interval International bonus week the fees will range from $to $based on the size of the villa These are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International deposit These fees are not combined They are separate fees depending on which Interval exchange option you want to use The fees for exchange travel are specifically covered in your ownership documents We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract and a refund of the funds paid for your deposit, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law As stated in my previous communications with you, I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk The first year of ownership may seem difficult, especially when dealing with several different departments Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential We will customize the ownership to your vacation needs, based on what you purchased You purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your time If you need any assistance in booking a reservation, use of our Owner Rental program or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Welk Platinum Owners [redacted] and [redacted] Welk Platinum point ownership number: [redacted] Dear Ms***, Thank you for forwarding me the information needed to be able to respond to your complaint [redacted] and [redacted] both purchased a Welk Platinum point vacation ownership on April 28, They purchased 90,Platinum points to be used on an every “odd” year basis starting in The maintenance fee obligation for their usage year was paid in July of so their points for could be released for deposit with Interval International for exchange purposes We have had quite a bit of communication with the owners in reference to the usage of their ownership The notes of contacts with our Owner Services team are very specific that they wanted to get their time deposited so they could use their exchange benefits for travel We have never had a challenge with usage of Interval International for exchange travel brought to our attention for help with resolution There were no challenges listed within the ownership until we were contacted by you on September 4, You are now requesting that we rescind this ownership You are requesting to rescind this ownership contract and refund monies paid to Welk, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law We do not have a contract rescission option for this ownership commitment I am happy to provide any owner contract documents that are needed We understand that our owners are given a large amount of information on the date of sale That is why we legally allow them five days to read their contract after the date it is signed Included in the documents were specific procedures on how to utilize their vacation ownership, as well as directions to cancel that same ownership If they wanted to cancel within that timeframe they had the right to do so The instructions are specific that it must be done within the defined timeframe The first year of ownership may seem difficult, especially when dealing with several different departments Please know that we are here to assist and guide our owners through their ownership to make sure they are enjoying it to its full potential We will customize the ownership to fit their vacation needs, based on what was purchased Our Owner Services team can help with best practices for successful usage of the Interval International exchange program or planning a vacation at any of our Welk Resort locations This vacation ownership was purchased with the intent on using it for vacation travel Please feel free to reach out to me directly regarding any further questions or concerns regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts ***[redacted] @ [redacted]
Welk Platinum Point Owner # [redacted] Dear Mr& Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on March 19, I felt I addressed all of your challenges on our five previous responses to your cancellation demands Please allow me to address the points brought forth in your complaint I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations Our records show that you both became Welk owners on March 31, when you purchased 120,Platinum owner points to be used on an every even year basis You chose to upgrade your ownership to 240,Platinum owner points to be used on an every even year basis on May 23, The first usage year for each of your ownership contracts was Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years The bonus week from Interval International is good for one year Additionally, I would like to clarify your Interval International “Gold” membership Welk pays for the first year of “Gold” membership with Interval This upgraded membership includes discounts on vacation exchanges, vacation “Getaways”, hotels, car rental, cruises and much more The “Getaways” are extra vacation opportunities at a discounted rental rate and are unlimited To take advantage of those discounts, you would contact Interval International directly All this information is outlined in the Interval International Membership packet that was mailed to you with their Resort Directory Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours The opportunity to book an exchange reservation is based upon villa availability If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs Welk does not control availability at another resort within the Interval International exchange program Welk does not have a buy-back program I suspect you are confused about the developers Right Of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more You would be required to have the buyer first and open escrow for the process to begin The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current Regrettably, if you are unwilling to keep your ownership obligations current, collection activity and default proceedings may begin Please feel free to reach out to me directly regarding any further questions or concerns you may have regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Welk Platinum Owners [redacted] and [redacted] Welk Platinum point ownership number: [redacted] Dear Ms***, I am in receipt of your rebuttal to my response I understand your request for your mother’s and Aunt’s ownership to be cancelled We are an ethical company and cover everything thoroughly in our documentsOur documents cover in detail their ownership commitment Included in their documents were specific procedures on how to utilize their vacation ownership as well as the specific steps to be used to cancel their ownership contractAll of the documentation is provided to prior to leaving on the date of sale Welk does not have a “take-back” program The option for cancellation is covered specifically in enlarged bold print on the purchase contract and is included in the documents that are sent home at the time of purchase The timeframe and rights of cancellation are clearly covered I do show a conversation Mrs [redacted] had with our Vacation Owner Association in June of regarding challenges with usage I show our Owner Services team assisted with a deposit for the usage of exchange for Mrs [redacted] and Mrs*** There are numerous conversations regarding depositing time and paying maintenance fees early to be able to travel on exchange Time was deposited with Interval International and a pending request was placed for exchange travel to Hawaii Interval International has been actively reaching out to them on a consistent basis over the past few months with exchange opportunities that match their existing pending requests for travel to Hawaii Those messages have gone unreturned I was not present at their sales presentation so I cannot assume what was said and what was taken away from the conversation We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding their ownership Contracts are created, signed and explained to protect both parties in a transaction Not only did they meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with them during their purchase We review this information with our owners for the sole purpose of eliminating possible misunderstandings or confusion They could have legally canceled anytime, and for any reason, within their legally allowed rescission period Since they have passed their legal rescission period, contract cancellation is not an option There is not a release or give-back option for their ownership contract I do not have an option that will allow them to simply return their ownership Please feel free to reach out to me with any further question or concerns regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts ***[redacted] @ [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Welk Owner Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on December 16, asking Welk Resort Group to send you the needed paperwork to cancel your Welk Platinum point ownership Please allow me to address your concerns You originally became a Welk Platinum point owner on May 20, when you purchased 240,Platinum points to be used on an every “odd” year basis The first usage year for this ownership was On July 29, you chose to upgrade to 480,Platinum points to be used on an every “odd” year basis with the first usage year being On June 26, you decide to upgrade to 300,Platinum points on an annual basisYou made the decision to cancel this contract On June 29, you upgraded to 300,Platinum points to be used on an annual basis with a first usage year of On September 16, you again decided to upgrade to 360,Platinum points to be used on an annual basis with the first usage year being Your current ownership is 360,Platinum points with annual usage The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You always have the right to leave at any time The decision to purchase each of the above listed contracts was yours I have reviewed your full owner records I show only a few contacts with our Owner Services team regarding Interval International deposits I also show that we referred you to Interval International to try to use one of your deposits to stay at our Desert Oasis property because we had no available inventory You have no challenges listed in your ownership in reference to usage during youe almost four years as a Welk Platinum point owner Your complaint details your challenges with your decision to accept a tour package through Interval International and the requirement to attend a timeshare presentation with Diamond ResortsWelk would not control your experience with either Interval International or Diamond Resorts Diamond Resorts and Interval international are both third party companies in relation to Welk Resort Group Your negative experience with another company is not a valid reason for Welk to nullify your Welk vacation ownership contract Interval International is our exchange partner You have the option of depositing a week with Interval International in exchange for a week anywhere in the world Your ownership with Welk includes the annual membership fee with Interval When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your week with Interval, they will extend the expiration of your deposited week for two additional years The bonus week from Interval International is good for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 70% of our owners receive a confirmation within hours You can also use their “Short Stay” Gold Membership option that allows up to three short stays for every Welk week deposited The fees for exchange were covered specifically in your ownership documents I do not show you have ever contacted our Owner Services team in reference to any challenges in using the Interval International exchange program The disclaimers that you reviewed with each purchase specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion Welk does have an Owner Rental program Our program allows you to put days/weeks into a rental pool to assist when you cannot travel or use Our owners have used the program successfully to supplement their monthly and annual fees Rental rates are based on unit size, season and weekend versus mid-week The processing fees for Welk to advertise and rent your property are approximately 40% The remaining roughly 60% is paid to you the ownerOur Owner Services team is here to help you with best practices for successful usage of our Owner Rental program You would have to choose the dates for your inventory to be placed into the Owner Rental program Our Owner Services team is happy to help you with any questions you might have If your nights do not rent, you do have the option of coming to the resort and using them personally We are an ethical company and cover everything thoroughly in our documents Every contract is negotiated personally and pricing, discounts and incentives can change daily We take our service levels and company ethics very seriously Contracts are created, signed and explained to protect both parties in a transaction Not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during each of your purchase transactions Included in your documents were specific procedures on how to utilize your vacation ownership as well as the specific steps to be used to cancel your ownership contractAll of the documentation is provided to you prior to leaving on the date of sale You could have legally canceled anytime, and for any reason, within your legally allowed rescission period Since you have passed your legal rescission period, contract cancellation is not an option We understand that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed I do not have a contract rescission option for your ownership It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period Our expectation is that you honor your contractual ownership commitment to Welk Resorts Please feel free to reach out to me directly with any further questions regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted] @welkgroup.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action may not resolve my complaint For your reference, details of the situation appear below.I am not satisfied with this resolution because it's not a resolution I have been contacted by Ms [redacted] (by email), requesting that I contact her by phone After several attempts to call her, and an email requesting a good time for me to call, I still have yet to speak to her I just sent another email to her giving her all my phone numbers, and since I live in Japan, I even informed her of the best times to contact me at those numbers I will continue to try to contact her while I wait for her to contact me If I don't have any success, I will contact the gentleman identified in their response.Regards, [redacted]