West Coast Auto Dismantling

This customer was told that we need to have our transmission back in order to make a decision regarding the condition of this part Nothing can be done until then

I am rejecting this response because: When I first called West Coast Dismantlers [redacted] told me that this transmission was goodHe said I could go to a pick and pull and try times before I get a good transmissionHe said that this transmission was really goodI had to pay a $deposit over the phone to secure itI asked [redacted] before I gave him my credit card information if something is wrong with it could I bring it back and get my money backI asked him times to make sure and he told me "Yes I can get my money back if something was wrong with it." I returned the transmission on Oct6, I had to wait on the owner at the transmission shop to pull it outI paid him $to put it inThen I had to pay him $to take it outLuckily he felt sorry for me and didn't charge me another $I am disabled and on Disability so I don't have this money to spareThe owner of West Coast Dismantlers would not speak to meHe sent out one of his managers named [redacted] A very nice manI could tell he had experience with this sort of thingBy sending out the very friendly managerHowever, all the owner would allow him to do is give us a vocher of yard credit for $ He would not return my money even though he cannot meet my needs West Coast Dismantlers only has one transmission that I can even try and it has more miles on it than the last transmission I got from themI can't afford to take my chances on installing another transmission for $moreI am in a very tight spotI had to borrow the money just to do this the first timeI can't trust themThe man, [redacted] in the office made the first transmission sound so good, like it was the Holy Grail or somethingI also asked [redacted] a few times if I could paint itHe said "Yes"When I brought the transmission back they refused to even give me a core deposit backThey gave me nothing but a vocher for yard credit of $So I am out $+ $+ $672.44= $1,Please help me get my money back from West Coast DismantlersThank you

The owner of the company spoke to this customer on Saturday March The customer explained the issues with the transmission and the owner asked it it was OK at any time after the installation The customer said that he had not installed the transmission in the car So the owner asked how he knew it had these problems without installing it into the car The customer stated that he did not care, he just wanted a refund The Sales agreement on the sales invoice clearly states that there are no cash refunds

Here is our response:Mr [redacted] called in to report that he believed that there was no compression in cylinder # Our warranty only includes the block and heads Anything else he had to replace is not our responsibility Mr [redacted] also claims that he ordered a engine and we sent him a Yes, this is true The and interchange with each other The customer was advised that he would have to return the engine before we could replace or refund him and he refused We cannot send another engine without the other being returned

I am rejecting this response because: As long as they refuse to give meY refund and take responsibility like adults, I reject it

I am rejecting this response because:I will respond to your message one at a timeFirst off, I did ask *** to write that we were not happy about the yard creditHe kept going back and forth and stalling us and probably that was whyHe was hoping that I would forgetAnyway, that was the only thing that we could do at the timeWe weren't going to leave without anything saying that we returned the transmissionI don't believe you about people paying all the money up frontOnce you give any money at to you, you aren't willing to give it back if the customer isn't happyI think you say whatever the customer wants to hear and do what you wantMy wife was listening to the whole conversation that I had with ***I did ask him if I could get my money back*** did say yes that I couldThis business is corruptIf I could get my back from you, I can rebuild my transmissionThat way I know that new parts are going on it and it will runThe mechanic will take that money and buy parts and will accept payments for the restI want a full refund of all my moneyI can not afford to pay another $to have something that does work

This customer ordered a transmission for a Lexus from us on 7/22/ We delivered it to his mothers house The customer was not there and his mom had no idea of the delivery, so she called he and he came home He (j) unloaded the transmission from our delivery truck onto a
pile of clothes in the driveway He rec'd a copy of his invoice and signed for the delivery Then we got a call from *** that the transmission that he rec'd was broken and the broken piece was tied on with a piece of string I have a picture of this transmission on the day it was delivered and there is no part that is tied on I sent my delivery driver back to his mothers house to look at the transmission, and yes it was broken and the piece was tied onto the transmission My driver told him that it was not broken when it was delivered, and the part was not tied onto it If it was broken in that way, it would have not been sold to a customer He was very rude to my driver and so my driver left with out the transmission He then called the office and began to verbally abuse my employee to the point that he was yelling so loud and refused to let my employee speak I happen to be at the front counter that day and heard the conversation, my employee kept asking him to listen to him, and the customer refused so I had my employee hang up the phone That conversation was going no where We did not hear from him for quite a while, and when the phone calls started again, I became the person to try and rectify the situation I was hoping he would be more polite with me and at least listen to my recommendations NO, that did not happen I was trying to find out all of the details, but he thought that if he screamed at me, and insulted me, and threatened me, yes threatened me he would get what he wanted I told him that the way that the transmission was broken look as if it was dropped I asked him to return the transmission and he refused He wanted me to spend more money on the transaction by coming to Antioch to pick it up I could not do that Well, then the customer called his credit card company and cancelled the transaction The Credit Card company sent me the complaint in which I responded The $was removed from my account I corresponded with the credit card countil they made a decision They decided in his favor, which they always do I appealed it and when they did a more thorough review of the case, they ruled in my favor because he refused to return the transmission to us He then called daily, each hour and insulted me both on the phone, on my email and by text I had to change my personal phone number I then called the local police who in turn called him and told him to stop harrasing me at all hours of the day and night That is the last I heard from him until this complaint I cannot return his money, the transmission was in working condition when my driver delivered it He is trying to have me replace it which is not an option because that transmission was not broken He is trying to get a different transmission because something went wrong while it was in his possession

I am rejecting this response because: I was told the Transmission had 67,miles on it, and in reality it has at least 127,milesI went on Monday, March 2nd, not on SaturdayAsk to view the security video, I drove a yellow *** f150, should be easy to see on the videoThe transmission was istalled and the car was test driven and that is what I told Juan and the ownerThe transmission did not work, it would not shift in to 2nd gearThey sold me a defective transmission and they wanted me to install it and test it for them. I would like a full refundI paid for a transmission that I thought had 67k miles, but what I got was a transmission with over 127k miles on itI will return the transmission to them once I get a full refund

This customer came in and ordered a hood off of a car that was in our dismantling yard We did a work order for him and he paid upfront The parts puller was at lunch and we let the customer know he would be back from lunch and then work on pulling the hood Our parts puller began
immediately to pull the hood directly after his lunch The part was taken from the car and brought to the front counter and at that time the customer stated he had waited too long and just wanted a refund It is clearly stated on the wall of our customer waiting area that we charge a 25% restocking fee on returned parts The customer was mad that he had to pay 25% restocking fee for a part he never took out the door However, we had our employee pull it and we incurred expenses on that part

I will address this response according to each statement.Spencer did not write on the invoice that you were not accepting the yard credit You did accept it.We usually require payment in full on phone orders for parts That is our policy The fact that you were only charged a $deposit, was to give us the time to find it in the yard and pull it from the vehicle it was in and make sure that it was good No there is no WRITTEN anything over the phone Everything is printed clearly on the invoice and posted on the wall of the customer area The sales department explains the policy to everyone over the phone, and like I said, nothing would be pulled without a deposit If you were apprehensive about the transaction you should have asked for everything to be FAXED or emailed to you We do this for customers all the time

In regards to the complaint filed by Mr. [redacted].A 2000 Eclipse engine was purchased from us by Auto Express on Franklin Blvd in Sacramento.  Apparently it was for Mr. [redacted].  According to Mr. [redacted], the first engine purchased on Invoice #[redacted] had no compression, even though we...

test every engine.  So we replaced it with another engine purchased on Invoice # [redacted].  This engine was reported to smoke alot.  Mr. [redacted] reported that his mechanic stated that the valve stems needed to be replaced along with the valve stem seals.  We asked Mr. [redacted] to bring us a receipt for the valve stems and seals that was needed for the engine.  As of 8-16-2016, we have not rec'd a paid invoice from him for these things therefore we dont know how much of a credit to give him.  The credit will be for the parts needed only.  We do not pay the labor for the work.When Mr. [redacted] gets us that information, we would be happy to see that he receives a yard credit for that amount. [redacted]

Here is our response:Mr. [redacted] called in to report that he believed that there was no compression in cylinder #5.  Our warranty only includes the block and heads.  Anything else he had to replace is not our responsibility.  Mr. [redacted] also claims that he ordered a 1992 engine and we sent...

him a 1994.  Yes, this is true.  The 1992 and 1194 interchange with each other.  The customer was advised that he would have to return the engine before we could replace or refund him and he refused.  We cannot send another engine without the other being returned.

The owner of the company spoke to this customer on Saturday March 7.  The customer explained the issues with the transmission and the owner asked it it was OK at any time after the installation.  The customer said that he had not installed the transmission in the car.  So the owner...

asked how he knew it had these problems without installing it into the car.  The customer stated that he did not care, he just wanted a refund.  The Sales agreement on the sales invoice clearly states that there are no cash refunds.

This customer was told that we need to have our transmission back in order to make a decision regarding the condition of this part.  Nothing can be done until then.

I am rejecting this response because: When I first called West Coast Dismantlers [redacted] told me that this transmission was...

good. He said I could go to a pick and pull and try 3 times before I get a good transmission. He said that this transmission was really good. I had to pay a $200 deposit over the phone to secure it. I asked [redacted] before I gave him my credit card information if something is wrong with it could I bring it back and get my money back. I asked him 5 times to make sure and he told me "Yes I can get my money back if something was wrong with it."  I returned the transmission on Oct. 6, 2015. I had to wait on the owner at the transmission shop to pull it out. I paid him $500 to put it in. Then I had to pay him $100 to take it out. Luckily he felt sorry for me and didn't charge me another $500. I am disabled and on Disability so I don't have this money to spare. The owner of West Coast Dismantlers would not speak to me. He sent out one of his managers named [redacted]. A very nice man. I could tell he had experience with this sort of thing. By sending out the very friendly manager. However, all the owner would allow him to do is give us a vocher of yard credit for $672.44   . He would not return my money even though he cannot meet my needs.  West Coast Dismantlers only has one transmission that I can even try and it has more miles on it than the last transmission I got from them. I can't afford to take my chances on installing another transmission for $500 more. I am in a very tight spot. I had to borrow the money just to do this the first time. I can't trust them. The man, [redacted] in the office made the first transmission sound so good, like it was the Holy Grail or something. I also asked [redacted] a few times if I could paint it. He said "Yes". When I brought the transmission back they refused to even give me a core deposit back. They gave me nothing but a vocher for yard credit of $672.44. So I am out $500 + $100 + $672.44= $1,272.44. Please help me get my money back from West Coast Dismantlers. Thank you.

I am  not sure how to respond to this.  He is obviously is upset, but he created his own problems.  Thanks you Revdex.com for your efforts.

In regards to the above referenced complaint, Mr. [redacted] purchased a 2000 [redacted] USED transmission.  On the front of the receipt that he took with him stated “WARRANTY EXCLUDES LABOR” and “ALL EXCHANGES MUST BE ACCOMPANIED BY INVOICE.” 
When Mr. [redacted] called...

he had stated that he did not have the receipt for this transmission any longer.  My salesperson explained that we could not accept the product back without the original receipt.  My salesperson did discuss it with the owner of the company, and he also came to the same resolve. 
I am attaching a copy of the original invoice along with the back of the invoice that clearly states our Terms of Sale and Warranty Information.
If you need any other information, please feel free to correspond with me on this matter by email.

I am rejecting this response because:  As long as they refuse to give me. Y refund and take responsibility like adults, I reject it

Mr. [redacted] called West Coast and the owner answered the telephone. Mr. [redacted] explained the situation with the distributor. The Owner, [redacted] asked him for the invoice number so that he could look it up and make a determination. At this point Mr. [redacted] got beligerant on the phone with him yelling and...

cussing that we should know what the number is, etc. [redacted] asked him to please not speak to him like that and if he would just give us the invoice number he could immediately make an assessment of the problem. Mr. [redacted] continued to scream, yell and cuss at [redacted]. Then Mr. [redacted] hung up the phone. If he would like to call back or bring his part and his original invoice in with the part, we would be happy to give him a replacement for the distributor that he purchased.

Review: Went there to buy a part, was shown a picture and told I could not see the real part. I was told to wait 45 minutes to have the part taken off the car. I ended up waiting two hours!! I asked for my money back because I couldn't wait much longer but I was told no that I had to wait for the manager because he gives the refunds and is at lunch. I waited for the manager to get the money, but then was charged $25 for a restocking fee on a part that was never taken off the junk car while I waited. I won't go back there or recommend this company to anyoneDesired Settlement: Refund for $25 restocking fee

Business

Response:

This customer came in and ordered a hood off of a car that was in our dismantling yard. We did a work order for him and he paid upfront. The parts puller was at lunch and we let the customer know he would be back from lunch and then work on pulling the hood. Our parts puller began immediately to pull the hood directly after his lunch. The part was taken from the car and brought to the front counter and at that time the customer stated he had waited too long and just wanted a refund. It is clearly stated on the wall of our customer waiting area that we charge a 25% restocking fee on returned parts. The customer was mad that he had to pay 25% restocking fee for a part he never took out the door. However, we had our employee pull it and we incurred expenses on that part.