West County Honda

This customer was told that the Auto Butler procedures were performed Monday thru Friday by appointment if she wanted to do it without an appointment she could but would have to leave it all day and it would be worked in. We also told her that if she wanted to do it on a Saturday she could but she...

would have to drop it off and we will call her when it was finished. The auto Butler process takes 2 to 4 hours depending on how dirty the vehicle is and that is why the appointments are limited.

The customer has a copy of the repair order that was performed on the vehicle before they purchased it. The RO states that we replaced the 4 tpms sensors on the car not the tires.

Initial Business Response /* (1000, 7, 2015/07/21) */
I had my admin asst([redacted] call this customer today and inform them I'm out of the country till Monday, and I would call them on Tuesday
Final Business Response /* (1000, 13, 2015/08/07) */
We have spoken to the customer and...

resolved the dispute.
[redacted]

Complaint: [redacted] I reject based on the information below and the remedy I am remedy I am seeking: I went up there 11-30-2016 and they did remove the warranty but told me they could not remove the GAP policy as this is a condition to get the loan.  This is would apply if I were leasing the car but cannot be required as a condition for financing a purchase. (Missouri revised statutes Chapter 375).    The root of the entire issue derives from the fact that the vehicle was advertised on the internet at 7,495.00.  They added a hidden fee of 599.00.  This is a misrepresentation according the Mo merchandising act 407.    The only reason GAP would be a consideration is due to the hidden fee (599.00), the added warranty (1200), and the GAP policy (800) being folded into the loan and therefore causing the vehicle loan to be in an upside-down financed position - which they created. Without these fees GAP is totally worthless.  Here is how it should have worked: Vehicle internet (Car Gurus) advertised price 7495.00.  I had a trade-in of 725.00 and placed a down payment of 2000.00.  This leaves a finance balance of approx... 4770.00. The sales person told me over and over that they can’t finance less than 6K and proceeded to add hidden fees and apply unneeded insurance and warranty in order to inflate the loan and then claimed I needed GAP.    I want both the 800.00 GAP and the hidden 599.00 fee removed from my loan and readjusted to reflect the sale price of 7595.00 with no hidden fees and no GAP or Warranty coverages and the loan re-financed with the proper payment adjusted reflecting approx 4770.00 finance (I do understand the small admin fees that were applied 10.00)  If above conditions cannot be met – I request to return the vehicle and I will go elsewhere with a really bad memory of West County Honda.  If they are unwilling to accept the vehicle return, I will contact the state attorney general and file a formal complaint under the Mo merchandising act.    Today I will contact them as indicated in response and seek restitution indicated above.  If terms are met I will be satisfied.  If not I will proceed as outlined. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response does not help resolve the issue.  I can't make it there by 4:00 on a weekday because of my work.  I cannot skip work to have this done during the week.  Whether I wait at Honda or leave the car is not the issue.  The fact that they have this to offer but make it so difficult was not even addressed.  I was told that they do not do auto butler on Saturdays...then it was changed to they do auto butler on Saturdays only if you have other service done to your car.  Then it changed to auto butler can be done on Saturdays if you leave your car and not wait for it.  Really?  Do you think I enjoy being told one thing and then another and then yet another?  Please!!!  I went into Honda for an oil change this past Saturday.  While I was there, a gentleman came in who had signed in online for the auto butler...they took him and he was not having any other service done to his car.  Maybe I should have just showed up the day I had my appointment a few weeks ago and magically they would have had someone working who could do auto butler?  The issue is that they should delete the capability of signing up online for auto butler on a Saturday.  It is that simple.  The issue is that they have not addressed their mistake of clearly not thinking out the plan of giving auto butler out for free when purchasing a car and then not having the service techs to do it.  This was NEVER addressed and I assume it will not be either.  I am done with West County Honda.  
Sincerely, 
[redacted]

Attached is a complete description of the work performed.  I have no clue why it would have taken so long for us to provide this to you.  We apologize for any inconvenience this has caused.  Let me know if you would want any more information.Sincerely,  [redacted]General...

ManagerWest County Honda

Complaint: [redacted]
I am rejecting this response because:  as stated in my original complaint, I was given bad information by the finance manager about having to pay sales tax in Illinois which is why I had to return to the dealership to have a new contract written only after unsuccessfully attempting to get the car registered after a month had passed with no word from West County Honda concerning registration.  In the end I still feel scammed into purchasing a car for much more than I had originally agreed to pay.  I feel that I was not given a fair deal and then was not treated well throughout this ordeal.  When I requested proof of ownership I was sent by email the front side of a title that did not even have my name on it.  I was not sent the back side of the title where my name should have been after purchasing.  All that I wanted was proof of ownership so that if I was pulled over by police for any reason (such as the dealer plates that don't belong to me) that I could prove that the car belonged to me.  I feel that West County Honda was dishonest with me from the moment I walked through their door.  I informed the controller at West County Honda that I will return their dealer plate when I receive the registration paperwork in the mail from the state, which I still have not received. Today is July 24.  I believe that if West County Honda wants to build a good reputation that they should accept responsibility for a deal that went wrong on their end and should allow me to return the car for a full refund.     
Sincerely,
[redacted]