West Idaho Orthopedic & Sports Medicine

We are truly sorry for any inconvenience the processing delay may have caused to MsMcnubeThis document has now been resent via FedEx for International delivery at no additional charge to the address below: [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] , [redacted] *** South Africa Standard delivery time is normally 10-business daysThe FedEx tracking number is [redacted] You can track the delivery of this document by going to: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers= [redacted] &locale=en_US&cntry_code=us Please be aware that it can take up to hours for the tracking information to become available on their websitePlease contact us if you need any further assistance Kind regards, Jennifer

Hello [redacted] ,I responded to your support ticket # [redacted] with the below response today.I apologize for any problems you experiencedOnce you submit a transcript request on Parchment, we send it to your sending school for processingI show that American Intercontinental University - Online has just approved the request and provided us with your transcript data todayWe have delivered your transcript to the email address of [redacted] as you requestedYou will receive an email containing a link to download your transcript.Please let me know if you need further assistance.Kind Regards,Diane

Hello [redacted] I do apologize that you did not receive the email containing the link and passcode for your transcriptsI show that there was a typo in your email addressI have corrected this and redelivered the email / passcode to the email address of [redacted] Please let me know if you do not receive or need further assistanceKind Regards, Diane

Hello [redacted] ,As we are working on Support Case # [redacted] on this issue, I sent you the following response:The transcript that was delivered to [redacted] and the [redacted] for your requests placed on 2/9/was the same transcript that you are able to view on your Parchment account I have however, reset these requests back to [redacted] so that they will process again and we can re-deliver.I have also issued a refund in the amount of $to your credit card ending in You will also receive a confirmation on this refund from our billing company.Please let me know if you have any other questions or concerns.Kind Regards,Diane

As previously mentioned, The [redacted] of the Permian Basin would need to handle any refund request regarding your ordersAs these orders were processed and sent according to the destinations/recipients listed, any refund would need to be handled through the sending institution directlyI would recommend reaching out to their registrars office by phone at ###-###-####To clarify, each of the orders placed were completed (either printed by the school directly or delivered electronically to the recipient)If you have any additional inquiries for Parchment, feel free to contact us back through support Case # [redacted] Order # [redacted] was placed on 1/31/This order was sent to a Parchment Receive account for the [redacted] - ArlingtonParchment Receive accounts are accounts schools set up with Parchment to receive documents from our serviceWe show this order was processed on the same day and sent to the [redacted] - Arlington accountIt was then downloaded in that account on 2/2/2018Order # [redacted] was mailed directly by UTPB to the following address on 2/6/[redacted] Graduate Admission Services [redacted] United StatesOrder # [redacted] was mailed directly by UTPB to the following address on 2/4/[redacted] - ARLINGTON [redacted] ***Arlington, Texas 76019-0001Order # [redacted] , delivery email has been sent to [redacted] and is waiting to be downloaded

This is a copy of the tracking page Plus, it is unacceptable for an organization to insulate themselves from their paying customers I shouldn't have to submit an online form to interact with you as a customer and then wait for a response This has taken days to get to this point It would be different if this was a free service, but it is not, and there are no other options to avoid using this serviceMy employer instantly increases my salary once I can show a conferred degree...this costs me money each day we don't solve the issue And, I don't see it as solved.If the transcripts have been sent please update the tracking page indicating that such actions have taken place

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer are attached below.I feel that they have lost my records that have been submitted to them by the state of Mississippi they have not tried to resolve the issue by looking further into itI am giving them more time and placed another order as per their requestI contacted them and advise him the information may be put into an incorrect state such as Missouri Massachusetts etc.ask them to look into it furtherAlso advised that someone may have made an error in spelling my nameShortly thereafter they sent me another email stating that they could not locate my information based on the information providedI do not feel like they are giving ample time to successfully search for my GEDRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Jeffery K***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A support ticket was opened for the student and a refund has been issued

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Student placed orders to University Of The District Of Columbia that have all been delivered and have yet to be downloaded by the institution.A support ticket will be submitted to the student with all of his order numbers and receipt of the transactions proving they were in fact delivered

Hello ***,I apologize that you experienced problems with logging into your account to track your GED requestI have requested that a password reset be sent to your email addressI show that your GED diploma was mailed out on 7/19/to the following address: [redacted] [redacted] , [redacted] Please note that delivery can take up to 5-business daysThank youDiane

Hi [redacted] , I am sorry to hear that you have not been able to successfully retrieve your documentI have resent the email notification containing the link for you to download your document to [redacted] once moreIf for any reason you still cannot locate the email within your Inbox, please be sure to check your spam/junk folderPlease contact us if you need any further assistance with this matter Kind regards,Jennifer

Hello, I am sorry to hear that the student had difficulty accessing his account and that it caused the student to miss out on a job opportunityWe do not delete/deactivate accounts unless we receive a direct request from the studentIn order to investigate this matter further, please provide me with the following information: Students First and Last Name Students Date of Birth Email address associated with students account Ticket or Case number issued to student when he originally contacted us about this issue Kind regards, Jennifer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11605935, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ticket # [redacted] opened on 09/06/and promptly responded to on 09/07/ Alternate ticket was opened by Parchment today # [redacted] .Customer's orders were delivered successfully to the email addresses as ordered

Hello [redacted] , I apologize that you have not yet received your transcriptI show that another copy was mailed out today and that the following response was sent to you.The USPS Priority Tracking Number for the printed transcript ( [redacted] ) is: [redacted] Currently, it says "Status Not Available" because it is waiting to be picked up by the USPSPlease check the tracking number by the end of the dayKind Regards, Derrick Please let me know if you have further questions.Kind Regards,Diane

Hello [redacted] ,We received an inquiry from the RevDex.com that you were experiencing problems with delivery of your transcript.In order to locate your account and transcript request, can you please provide me with an order number, the school you requested your transcript from and your... date of birth?I can then locate your transcript order to help assist.Thank you.Diane