West Idaho Orthopedic & Sports Medicine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company was good on their word and re-sent proper documentation. I have access to my transcripts now. I wish it didn't have to come to this, I hope their customer service gets better but I do appreciate a very quick response and solution.  
Regards,
[redacted]

Hello [redacted],I apologize that you experienced problems with contacting Parchment. The quickest way to contact us is to submit a support ticket by clicking on Support on your Parchment account.I show that your transcript orders have all been processed and delivered.[redacted]Mailed out on 4/19/17...

to the following address:[redacted]Delivered to University of Maryland - University CollegeSuccessfully received and downloaded by the college on 4/19/17[redacted]Delivered to your email addressSuccessfully received and downloaded on 4/19/17Please let us know if you have further questions or concerns.Kind Regards,Diane

A support ticket was opened for the student and a refund has been issued.

Revdex.com:I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer are attached below.I feel that they have lost my records that have been submitted to them by the state of Mississippi they have not tried to resolve the issue by looking further into it. I am giving them more time and placed another order as per their request. I contacted them and advise him the information may be put into an incorrect state such as Missouri Massachusetts etc.ask them to look into it further. Also advised that someone may have made an error in spelling my name. Shortly thereafter they sent me another email stating that they could not locate my information based on the information provided. .. I do not feel like they are giving ample time to successfully search for my GEDRegards,[redacted]

Hello [redacted],We received an inquiry from the Revdex.com that you were experiencing problems with delivery of your transcript.In order to locate your account and transcript request, can you please provide me with an order number, the school you requested your transcript from and your...

date of birth?I can then locate your transcript order to help assist.Thank you.Diane

We were unable to locate a GED transcript for the student based on the identifying information provided. As a result, we refunded the student's entire charge for the transcript. We regret the inconvenience experienced by the student.

This is a copy of the tracking page.  Plus, it is unacceptable for an organization to insulate themselves from their paying customers.  I shouldn't have to submit an online form to interact with you as a customer and then wait for a response.  This has taken days to get to this point.  It would be different if this was a free service, but it is not, and there are no other options to avoid using this service. My employer instantly increases my salary once I can show a conferred degree...this costs me money each day we don't solve the issue.  And, I don't see it as solved.If the transcripts have been sent please update the tracking page indicating that such actions have taken place.

The student reached out to our online student support on 5/1 and again on 5/3 stating that the document was not received at the destination. One of our online student support representatives told her they would resend the transcript on 5/2. Unfortunately that process was not completed. I went ahead...

and initiated a refund for the student back and will reach back out to verify the mailing address with the student. Once we have verified the address, we will then send the document via USPS priority with a tracking number (if the mailing address is identical to what was entered originally by the student).

We are truly sorry for any inconvenience the processing delay may have caused to Ms. Mcnube. This document has now been resent via FedEx for International delivery at no additional charge to the address below:   [redacted] [redacted] [redacted]...

[redacted] [redacted] [redacted], [redacted] South Africa Standard delivery time is normally 10-12 business days. The FedEx tracking number is [redacted]. You can track the delivery of this document by going to:  https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=[red...⇄ be aware that it can take up to 24 hours for the tracking information to become available on their website. Please contact us if you need any further assistance.   Kind regards, Jennifer

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]

Ms. [redacted] contacted us on 8/24/2015 via email to advise that she had attempted to place an order, however she had not received a confirmation that her order was successfully received. After researching this matter further, we reached back out to Ms. [redacted] on 8/27/2015 via email to inform her that we...

had reviewed her account, but unfortunately the order that she attempted to place was not successfully received. We advised Ms. [redacted] that if the ordering process times out before the order is completed then a pending authorization charge may have gone out. However, since her order was not successfully captured we informed her that no payment was collected and that the pre authorization would drop off her credit card within 3-10 business days (time frame is dependent on her financial institution). If the pre authorization did not fall off, she will want to contact her financial institution directly for further assistance with this matter. The student was also advised that if the document was still needed, a new request would need to be placed. Student was never instructed by our representative to send a title four and/or letter stating the balance was paid nor was she directed to contact any other company other than her financial institution.  Please contact us if we can be of any further assistance.   Kind regards,  JenniferParchment, Inc.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jeffery K[redacted]

I apologize for any frustration or confusion. The GED team at Parchment has access to search our database by first name, last name, DoB, last 4 of SSN, etc. We do not limit our database searches by state/jurisdiction in hopes that we will find your GED records. It is when the record can not be located within our electronic database that the GED team uses the jurisdiction to narrow the scope of focus for manual review of physical records. If you have verified that the information on your requests was accurate, then we unfortunately do not have access to your records. They may be in a state that we do not have access to. For more help with GED, you can contact: [redacted]

Hello [redacted],I sincerely apologize for the issue with re-sending your transcript. I have requested that another copy of your transcript be mailed out via USPS Priority mail.Another copy of your transcript was mailed out on 9/26/16 to the following address:NFA ProgramAttn: Jennifer P[redacted]...

[redacted] - Mail Code [redacted]  [redacted]  [redacted]Transcript was sent out USPS Priority Mail. USPS Priority Tracking Number: [redacted]Please let me know if you have any other questions or concerns.Kind Regards,Diane

Ticket #[redacted] opened on 09/06/2017 and promptly responded to on 09/07/2017.  Alternate ticket was opened by Parchment today #[redacted].Customer's orders were delivered successfully to the email addresses as ordered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11605935, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The original order was placed on 9/22/16 (DID # [redacted]) was sent to the destination selected by the student that same day. They had chosen to send that document to Laureate Education’s Parchment Receive account. The receiving institution has not yet downloaded the document. The document can still...

be accessed by an admin at the institution and downloaded directly from the History tab within their account using DID # [redacted] The second order was placed on 10/19/16 (DID # [redacted]) and was mailed out to the following address on 10/20/16.[redacted]I went ahead and initiated a refund for these orders as a courtesy for the student. It appears that the student submitted a ticket on 11/1/16 around 11:30 am PST and our student support responded about an hour later. They offered a resend of the paper document (if the student could confirm the mailing address) and advised on where the eTranscript was sent. I will reach out to the student by the phone number provided in the details of this ticket to let them know about the refund. I will also offer to resend the mailed document via [redacted] priority (to include a tracking number) and walk student through how they can have the receiving institution download the document.

Parchment acts as a delivery service of student's transcripts on behalf of various high schools. colleges, and other organizations. We do not hold the records for students who attend(ed) [redacted] School and only send out the documents that are provided to us by the sending school(s). I...

reviewed our ticketing system and was unable to find any tickets filed under [redacted] (or anyone with this last name). However, I reset this student's order (listed under DID # [redacted] so that the sending school can upload the updated document and re-process the order. I sent a followup message to the sending school to let them know about this issue. The student may also want to reach back out to the school since this is a time sensitive manner. Once the sending school has re-processed the order, our system will again send DID # [redacted] to [redacted] - Los Angeles' Parchment Receive account where it can be downloaded by the receiving school. I also sent a followup ticket by email [redacted] (email address provided by the student on the original order) and also offered a credit on to her account for $4.50 on a future order. The ticket number is [redacted]. Please let us know if you have any further questions or concerns. Have a wonderful day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, We reviewed the complaint and have taken the following steps to insure the issue has been resolved. Per FERPA guidelines, we are not authorized to mark outside of the envelopes to protect the sensitive information of Mr. [redacted] and all students. But we have taken the following steps below:...

1)      We have resent the document to Mr. [redacted] via USPS Priority Mail, 2)      We assigned tracking numbers to each document that was sent, 3)      We gave Mr. [redacted] a detail list of which school the documents originated from, 4)      We provided Mr. [redacted] each Tracking Number that is assigned to each document, 5)      And we asked Mr. [redacted] to contact us if he had any comments, questions or concerns. The support case that we provided the tracking numbers to Mr. [redacted] is Support Case No. [redacted]. Please let us know if there is anything else that we could do to assist. Kind regards, Parchment Support Team