Western Auto

I HIRED THIS COMPANY MONTI MOVING (LA ROSA DEL MONTE)TO TRANSPORT ALL MY HOUSEHOLD GOODS TO FLORIDA, THEY PICK UP MY STUFF ON LIKE IT WAS SCHEDULE, THEY TOOK EVERYTHING THAT WAS ON MY BINDING ESTIMATE SHEET THAT WAS DONE ON 4/6/2016.I MOVED TO FLORIDA ON BUT AFTER A FEW DAYS MY HUSBAND AND I DECIDED TO RETURN TO PENNSYLVANIA SO A WEEK AFTER WE WERE BACK, BUT BEFORE THAT I CALLED THE COMPANY TO EXPLAIN WHAT HAPPEN AND ASK THEM IF OUR STUFF WHERE STILL IN PA AND THEY REPLY YES WE ASK IF THERE WAS ANY CHANCE THAT WE COULD PICK UP OUR STUFF AND NOT SEND THEM TO FL THAT WE WERE WILLING TO PAY FOR THERE WORK,PICK UP AND ANYTHING ELSE THEY WANTED TO CHARGE US BUT THEY SAID NO THAT THE STUFF WAS INSIDE A CONTAINER, SO THEY STILL SHIP MY STUFF TO FL ONCE MY STUFF ARRIVE TO FL IN JULY THEY CALL ME AND I EXPLAIN THEM WHAT HAPPEND AND THAT I NEED IT A ESTIMATE FOR A RETURN TO PA BUT THERE WAS A FEW ITEMS THAT MY SON WAS GONNA PICK UP IN FL THAT WERE HE'S, I SEND A N

ID In response to the above complaint by Mr [redacted] *** My name is [redacted] , owner of Western Auto I was the contact between Western Auto and Mr [redacted] for this repair The unit was brought in to my location on 6-21-for repair See service ticket for repair and customer info Mr [redacted] authorized fuel lines, service, new head In my opinion, the unit was not in excellent condition if he authorized the above repairs My employee [redacted] performed the repairs on this unit Mr [redacted] has been an employee of mine for approxyears He knows his job and is very knowledgeable I don't remember if I contacted the customer or if he contacted me He wasn't happy that his unit was not ready and that it had already been in our shop for days I stated to him that days was an estimate and that ten days was working days I told him that the unit needed an ignition coil and he states it did not need a coil, it ran fine when it was dropped off I myself had Mr [redacted] pull the unit on the next business day which was a Friday I myself saw Mr [redacted] perform an ignition (spark) test on the unit The unit has decent spark when cold and as the unit warmed up the spark began to weaken Once it warms up the unit does not run correctly Mr [redacted] was told this over the phone by me [redacted] on two separate phone calls He declined the new ignition coil being installed I again dealt with him on the Saturday when he picked up the unit He was in my parking lot on the tailgate of his truck operating the unit at very high rpm for long periods of time, which is very harmful to the unit I really figured the unit was going to be destroyed by his actions It was as if he was trying to destroy the engine to make his point So in response to his statement that we messed the whole unit up, that is false The unit would run but not correctly Again in our opinion this unit would of ran correctly, if he would of allowed us to install a new coil In my position as Owner/Service manager I have to balance at which point (dollar amount) a customer is better off replacing or repairing a unit Which is very hard to explain sometimes I tried to explain this to Mr***, all he could hear and understand was that his unit did not need a coil replaced Mr [redacted] purchased this unit through a local radio auction, in which we provide items to a local radio station for bids The radio station auctions the items off usually below the business's cost or less depending on bid amounts In return we get the bid/auction amount in radio commercials Therefore, we do not keep records of sales on file for these units The customer was unable to provide proof of purchase from the radio station The reason for me wanting proof of purchase was because I offered to file for warranty on this unit Again the customer stated his unit did not need a new coil and that he was going to take it to a friend for a 2nd opinion He also stated that he had recorded all part/serial numbers from his parts on the trimmer and he would prove that we put someone else's coil on his unit and were trying to charge him for it Once the customer was leaving our business my Mother, [redacted] was in the front parking lot loading a customers merchandise, Mr [redacted] drove across the parking lot and stopped At this time I was exiting the front door into the parking lot He began to yell that he was going to stop payment on the his credit card and that we were a bunch of liars We exchanged a few words and he drove off In conclusion, if Mr [redacted] would of allowed me to file warranty on this repair, he may of received the ignition coil and the largest part of the labor/check out fee covered by the Husq warranty, but he chose not to go that route Secondly, he could of taken our opinion, and installed new coil at his expense Thirdly, he is due a refund in the amount of $which reflects the difference between his estimate invoice, which he was charged and the actual amount that was dueThe two invoice amounts $169.62-$104.68= $ I will issue a refund back to his card, once I have his info or a check can be mailed once I have his address Thanks, [redacted]

Good Morning [redacted] ,I received a response from [redacted] / [redacted] regarding their inspection of the tire in question which resulted in Mr [redacted] filing the referenced complaint? Mr [redacted] was also provided with a copy of the inspection results? The [redacted] / [redacted] inspection report stated that the tire failed due to being underinflated and/or overloaded (basically blaming Western Auto for “underinflating” the tire and Mr [redacted] for his “load” being too heavy for the tire? We disagree; however, rather than have Mr [redacted] remain being stuck in the middle of this on-going dispute, I took this matter to upper management and received the authorization to pay Mr [redacted] ’s claim in full? I have advised Mr [redacted] that we are going to pay the claim and am waiting on a call from him to ensure I have the correct address to mail his check to? We at PW are truly disappointed with the results provided by [redacted] /***; however, we do not feel that Mr [redacted] should have to wait for a dispute between us and [redacted] / [redacted] to be resolved before he is made whole? Thus, our decision to pay his claim in its entirety.I would like to take this opportunity to thank you for all courtesies extended to us in this regard and of course remain available for additional comments or questions you may have concerning this matter.Respectfully, [redacted] , Paralegal?

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ CUSTOMER WAS NEVER PROMISED THAT THE WORK WOULD BE COMPLETED BY MEMORIAL DAYI FOUNDED PEORIA MONUMENT COYEARS AGO AND WE DO NOT GIVE PROMISE DATES FOR WORK TO BE DONEWE KNOW THERE ARE FAR TOO MANY CIRCUMSTANCES BEYOND OUR CONTROL, THAT CAN CAUSE DELAYS IN THE COMPLETION OF A JOB I LEFT A MESSAGE ON MS***'S VOICE MAIL YESTERDAY, JUNE 25, 2015, INFORMING HER, THAT WEATHER PERMITTING, WE WOULD HAVE THE WORK DONE IN THE NEXT TWO WEEKS Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) As indicated in the complaint, I did not assert that the company promised that the engraving would be completed by Memorial Day, but that it was likelyThe work was ordered in MarchWhen the work was not completed by Memorial Day, I made two phone calls and sent a letter in an attempt to find out when the work would be completedPeoria Monument Company called me after the filing of this complaint and indicated that the work would be completed in the next few weeks, weather permittingHe explained that the monument engraver had passed away and his son was trying to catch up the workThis response is acceptable to me and would have avoided the necessity of this complaint, had it been made in response to my queriesAs of July 5, 2015, the engraving has been completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI wish I had known who to talk to and not filed this complaintIn the end I felt like this company truly wanted to see I was taken care of. Regards, [redacted]

I HIRED THIS COMPANY MONTI MOVING (LA ROSA DEL MONTE)TO TRANSPORT ALL MY HOUSEHOLD
GOODS TO FLORIDA, THEY PICK UP MY STUFF ON 6/**/LIKE IT WAS SCHEDULE, THEY TOOK
EVERYTHING THAT WAS ON MY BINDING ESTIMATE SHEET THAT WAS DONE ON 4/6/2016.I MOVED TO
FLORIDA ON 7/**/BUT AFTER A FEW DAYS MY HUSBAND AND I DECIDED TO RETURN TO
PENNSYLVANIA SO A WEEK AFTER WE WERE BACK, BUT BEFORE THAT I CALLED THE COMPANY TO
EXPLAIN WHAT HAPPEN AND ASK THEM IF OUR STUFF WHERE STILL IN PA AND THEY REPLY YES WE ASK IF
THERE WAS ANY CHANCE THAT WE COULD PICK UP OUR STUFF AND NOT SEND THEM TO FL THAT WE WERE
WILLING TO PAY FOR THERE WORK,PICK UP AND ANYTHING ELSE THEY WANTED TO CHARGE US BUT THEY
SAID NO THAT THE STUFF WAS INSIDE A CONTAINER, SO THEY STILL SHIP MY STUFF TO FL ONCE MY STUFF ARRIVE TO FL IN JULY THEY CALL ME
AND I EXPLAIN THEM WHAT HAPPEND AND THAT I NEED IT A ESTIMATE FOR A RETURN TO PA BUT
THERE WAS A FEW ITEMS THAT MY SON WAS GONNA PICK UP IN FL THAT WERE HE'S, I SEND A
N

Monti moved us from Aguadilla, PR to Hellertown, PA on 12/**/We found several items brokenWe informed the movers on that same dayThey said they would report itI called their office about a week later and was told that I had to send them a letterI mailed a letter to them in PhiladelphiaHowever, I did not responseI called their NY, PA and PR offices and was told that they would look into it After another week passed with no call back or response, I called again and was told to send another letterI sent this but have not received a replyI would just like reimbursement for the broken items

Monti Was hired to move my family's household goods from Puerto Rico to Suffolk, VAOne of the teams was damaged in the move and was noticed during the deliveryThe movers took the team with them and said someone would be in contactI received a letter stating that a 3rd party estimate for repairs would be neededI contacted them stating that I was no longer in posesion of the itemsOrlando, at the PA claims office stated he would have to speak with his General Manager and get back to medays went by and I called back and was told by Orlando that he had not spoke to his GMI asked for the number ###-###-####No one answered, so I left a message twiceWith no return callToday I spoke to Orlando again and asked if anything was resolved speaking with his GM he told me he hadn't spoke to him and that it was now up to me to speak to the GMI verified the number and got someone to answer yet they said they were not in the claims department and that Orlando is who I needed to sp

Good Morning,I have had several communications with *** ***, with *** *** *** ***) who informed me that they have now received everything they need from Western Auto and Mr*** in order to finalize this matterMr*** informed me that he has received information/documentation from Mr*** directly and that he has had several telephone conversations with Mr*** as well. On behalf of Petroleum Wholesale and Western Auto, I too have provided Mr*** with information/documentation he needed in order to process this complaint. I was informed by Mr*** that Mr*** understands ***'s responsibility and realizes now that it is ***/*** who will inspect the tire in question, and, honor his claim in its entirety when the inspection is complete should it reveal that the tire was in fact defective. I will continue to stay in contact with ***/*** until this claim is finalized. My request to ***/*** was to handle this matter as expeditiously as possible to ensure that Mr*** is made whole.I thank you in advance for all consideration given in this regard. Respectfully,*** ***Paralegal

Complaint: ***
I am rejecting this response because:
I have a receipt showing that I bought the tire from Western AutoThey are trying to put all the responsibility on the manufacturerI know they sold me a defective tire and left it up to me to deal with the problem without any support from the storeAlso, my driver that bought the tires asked specifically for non Chinese manufactured tires but was advised by the lady that sold the tire that they have had no issues with this brand tiresWhen I returned the tire I noticed the same brand tire leaning against their tire changing machine that had obviously had the same issueI also have a picture of that tireI feel the seller of a product is obligated to assure their product is at the very least safe for the purchaserIf not for the quick response of my driver the tire could have blown outThis is a front tire on a 40k pound truck running mphAnd they are still selling the same tires.
Regards,
*** ***

We have been trying to settle an insurance claim for damages caused to my belongings since the beginning of MayI have emailed and called several times and they keep asking me to send the email again and againWhen I request to speak to someone, they take a message and no one ever calls backI have spoken to Ivette, Marcela, Christian in their offices both in New York and OrlandoThe Orlando office blames NY and the NY office never answers nor returns my callsI have had numerous issues with this move from incorrect information and "binding" estimate from their representative, to incorrect delivery date for which they wanted to charge me additional storage fees because their truck arrived sooner than they anticipatedI ended up having to pay additional fees to change my flight to NY to an earlier date to avoid storage fees and then they called me the day before the delivery that stating that they needed to postpone my delivery for another week due to a rain weather forecastThis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wish I had known who to talk to and not filed this complaintIn the end I felt like this company truly wanted to see I was taken care of.
Regards,
*** ***

Good Morning - as we previously discussed, I we are investigating this claim and have spoken directly to the complainant. We are currently waiting on the results of an inspection of the tire in question. Please let me know if there is anything else for me to do in this regard.
Thanks and have a wonderful day!! Jamie

This is regarding our household move from Puerto Rico to Fairfax, VA reference Lot# *** On August *, 2017, Monti Moving and Storage delivered our furniture to our residence and as they began unpacking we discovered the majority of our furniture was severely damaged, many beyond repairOur Ethan Allen dining set was broken including chairs, buffet, and table Our Master bedroom set including the dresser, nightstands, and bed footboard were damaged In addition, the TV stand was broken and the TV base was missing The movers upon unloading the furniture dented and gauged the brand new hardwood floors in our residence The crew leader/truck driver Eliezer N*** provided us with a damage report acknowledging all of the above We filed an insurance claim with the company and provided them with replacement and repair cost estimates which was delivered to Monti Moving via certified mail and received on September **, We purchased a $5,insurance policy to cover any

Good Morning ***,I received a response from ***/*** regarding their inspection of the tire in question which resulted in Mr*** filing the referenced complaint Mr*** was also provided with a copy of the inspection results The ***/*** inspection report stated that the tire failed due to being underinflated and/or overloaded (basically blaming Western Auto for “underinflating” the tire and Mr*** for his “load” being too heavy for the tire We disagree; however, rather than have Mr*** remain being stuck in the middle of this on-going dispute, I took this matter to upper management and received the authorization to pay Mr***’s claim in full I have advised Mr*** that we are going to pay the claim and am waiting on a call from him to ensure I have the correct address to mail his check to We at PW are truly disappointed with the results provided by ***/***; however, we do not feel that Mr*** should have to wait for a dispute between us and ***/*** to be resolved before he is made whole Thus, our decision to pay his claim in its entirety.I would like to take this opportunity to thank you for all courtesies extended to us in this regard and of course remain available for additional comments or questions you may have concerning this matter.Respectfully,*** ***, Paralegal

Good Morning ***,I received a response from ***/*** regarding their inspection of the tire in question which resulted in Mr*** filing the referenced complaint? Mr*** was also provided with a copy of the inspection results? The ***/*** inspection report stated that the tire failed due to being underinflated and/or overloaded (basically blaming Western Auto for “underinflating” the tire and Mr*** for his “load” being too heavy for the tire? We disagree; however, rather than have Mr*** remain being stuck in the middle of this on-going dispute, I took this matter to upper management and received the authorization to pay Mr***’s claim in full? I have advised Mr*** that we are going to pay the claim and am waiting on a call from him to ensure I have the correct address to mail his check to? We at PW are truly disappointed with the results provided by ***/***; however, we do not feel that Mr*** should have to wait for a dispute between us and ***/*** to be resolved before he is made whole? Thus, our decision to pay his claim in its entirety.I would like to take this opportunity to thank you for all courtesies extended to us in this regard and of course remain available for additional comments or questions you may have concerning this matter.Respectfully,*** ***, Paralegal?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wish I had known who to talk to and not filed this complaintIn the end I felt like this company truly wanted to see I was taken care of.?
Regards,
*** ***

Good Morning,I have had several communications with [redacted], with [redacted]) who informed me that they have now received everything they need from Western Auto and Mr. [redacted] in order to finalize this matter. Mr. [redacted] informed me that he has received information/documentation from Mr. [redacted] directly and that he has had several telephone conversations with Mr. [redacted] as well.  On behalf of Petroleum Wholesale and Western Auto, I too have provided Mr. [redacted] with information/documentation he needed in order to process this complaint.  I was informed by Mr. [redacted] that Mr. [redacted] understands [redacted]'s responsibility and realizes now that it is [redacted] who will inspect the tire in question, and, honor his claim in its entirety when the inspection is complete should it reveal that the tire was in fact defective.  I will continue to stay in contact with [redacted] until this claim is finalized.  My request to [redacted] was to handle this matter as expeditiously as possible to ensure that Mr. [redacted] is made whole.I thank you in advance for all consideration given in this regard. Respectfully,[redacted]Paralegal

Initial Business Response /* (1000, 5, 2016/07/29) */
On April 18, 2016 Mrs. [redacted] paid us to install a bronze veterans marker on to an existing monument.
At that time, she was told this would take approximately 3 months to be done. So why she started getting upset 5 weeks after she paid us to do...

the work. we do not understand. The bronze marker was mounted on the monument July 27, 2016.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company saying that they told me approximately 3 months is incorrect. I was given the impression they would be able to have it completed by Memorial Day which is when my husband was honored at the cemetery during the Memorial Day Celebration. The problem now is that after being notified that it had been mounted and checking the cemetery we discovered the plaque attached to the headstone and covered in duct tape. So,while we are unable to completely verify it it seems they glued it and used duct tape to hold it on when the reason they were paid $300 and given special screws was so it could be mounted properly with the screws. One of my grandsons would have glue it on. Now we must take cleaner and scrub the residue from the duct tape from the plaque.

Initial Business Response /* (1000, 5, 2015/06/26) */
CUSTOMER WAS NEVER PROMISED THAT THE WORK WOULD BE COMPLETED BY MEMORIAL DAY. I FOUNDED PEORIA MONUMENT CO. 34 YEARS AGO AND WE DO NOT GIVE PROMISE DATES FOR WORK TO BE DONE. WE KNOW THERE ARE FAR TOO MANY CIRCUMSTANCES BEYOND OUR CONTROL, THAT...

CAN CAUSE DELAYS IN THE COMPLETION OF A JOB.
I LEFT A MESSAGE ON MS. [redacted]'S VOICE MAIL YESTERDAY, JUNE 25, 2015, INFORMING HER, THAT WEATHER PERMITTING, WE WOULD HAVE THE WORK DONE IN THE NEXT TWO WEEKS.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As indicated in the complaint, I did not assert that the company promised that the engraving would be completed by Memorial Day, but that it was likely. The work was ordered in March. When the work was not completed by Memorial Day, I made two phone calls and sent a letter in an attempt to find out when the work would be completed. Peoria Monument Company called me after the filing of this complaint and indicated that the work would be completed in the next few weeks, weather permitting. He explained that the monument engraver had passed away and his son was trying to catch up the work. This response is acceptable to me and would have avoided the necessity of this complaint, had it been made in response to my queries. As of July 5, 2015, the engraving has been completed.