Western Auto

Good Morning - as we previously discussed, I we are investigating this claim and have spoken directly to the complainant.  We are currently waiting on the results of an inspection of the tire in question.  Please let me know if there is anything else for me to do in this regard. ...

Thanks and have a wonderful day!!  Jamie.

Initial Business Response /* (1000, 5, 2016/05/27) */
The customer notified our company on Jan. 27, 2016 that the year of death on the bronze plate was incorrect. We called our supplier and they acknowledged that they made a mistake on the year of death. They are sending us a replacement bronze...

plate and it will be installed by Friday, June 3, 2016.
Initial Consumer Rebuttal /* (2000, 8, 2016/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
on May 27,2016,the company stated they would correct the wrong birth year recorded on the brass plate of Mom's grave marker by June 3, 2016.
when we checked her grave yesterday eve (6-3-16), we were pleased to find the appropriate year of her birth (1919), on the brass plate on the grave marker.
Thank you very much
[redacted] daughter and executor of her estate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11543528, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  I also did not say I was going to stop payment, MY REMARKS WERE < I outta stop payment, I have been in discussions with several other people that have done dealings with them and they have also had the same problems, they go beyond what was asked for them to do and take it upon themselves to keep  adding. the people that I have talked to have also told them to take the parts off and return it to original state.I have learned my lesson, NO MORE DEALINGS WITH THEM.And by the way,, the reason the coil part was bad was because they smashed the kill switch lines, a new carb was installed and it runs like a new one. no coil needed.Their guy needs more classes on diagnosing problems. and to quit adding parts to peoples products that are not needed for the purpose of driving up sale.DISHONESTLY WILL GET YOU NO WHERE. I will accept the refund because it is owed to me.mail to[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have a receipt showing that I bought the tire from Western Auto. They are trying to put all the responsibility on the manufacturer. I know they sold me a defective tire and left it up to me to deal with the problem without any support from the store. Also, my driver that bought the tires asked specifically for non Chinese manufactured tires but was advised by the lady that sold the tire that they have had no issues with this brand tires. When I returned the tire I noticed the same brand tire leaning against their tire changing machine that had obviously had the same issue. I also have a picture of that tire. I feel the seller of a product is obligated to assure their product is at the very least safe for the purchaser. If not for the quick response of my driver the tire could have blown out. This is a front tire on a 40k pound truck running 70 mph. And they are still selling the same tires. 
Regards,
[redacted]

To whom it may concern.Ms. [redacted] purchased the carpet and tile from me and I installed it.  The job was done very professionally and she was extremely happy with the install.  The carpet she purchased was not a stain master carpet.  It is a carpet made by Shaw product name is XV981....

 We have stocked this for over 10 years and Shaw has had the carpet in their running line for over 20 years.  Shaw is the biggest carpet manufacturer in the world and stands behind their product any time we have had a claim.  Ms. [redacted] need to understand that carpet warranty is always honored by the Manufacturer and not the retailer.  I did do a claim with the manufacturer.  According to Shaw the carpet was wearing normally and there were no signs of faulty install or manufacture defects.  I know she mentioned that she paid thousands of dollars.  We did the entire house in porcelain tile and 3 rooms in carpet for only $6500.00.  They were on a tight budget and were shown all products.  Carpet was only charged at $2/sf which is and extremely good price for this product.  We are not willing to change the carpet because there is nothing wrong with it based on an independent third party review.I am sorry to hear that Ms. [redacted] is not happy  but this is all we can do.  Wish her all the best.Please find attached letters and reports from manufacturer.ThanksSAM

ID 11543528 In response to the above complaint by Mr. [redacted].  My name is [redacted], owner of Western Auto.  I was the contact between Western Auto and Mr. [redacted] for this repair.   The unit was brought in to my location on 6-21-2016 for repair.  See 062564...

service ticket for repair and customer info.   Mr. [redacted] authorized fuel lines, service, new head.   In my opinion, the unit was not in excellent condition if he authorized the above repairs.   My employee [redacted] performed the repairs on this unit.  Mr. [redacted] has been an employee of mine for approx. 12 years.  He knows his job and is very knowledgeable.    I don't remember if I contacted the customer or if he contacted me.  He wasn't happy that his unit was not ready and that it had already been in our shop for 10 days.   I stated to him that 10 days was an estimate and that ten days was working days.   I told him that the unit needed an ignition coil and he states it did not need a coil, it ran fine when it was dropped off.  I myself had Mr. [redacted] pull the unit on the next business day which was a Friday.  I myself saw Mr. [redacted] perform an ignition (spark) test on the unit.  The unit has decent spark when cold and as the unit warmed up the spark began to weaken.   Once it warms up the unit does not run correctly.  Mr. [redacted] was told this over the phone by me [redacted] on two separate phone calls.  He declined the new ignition coil being installed.   I again dealt with him on the Saturday when he picked up the unit.   He was in my parking lot on the tailgate of his truck operating the unit at very high rpm for long periods of time, which is very harmful to the unit.   I really figured the unit was going to be destroyed by his actions.   It was as if he was trying to destroy the engine to make his point.   So in response to his statement that we messed the whole unit up, that is false.  The unit would run but not correctly.  Again in our opinion this unit would of ran correctly, if he would of allowed us to install a new coil.  In my position as Owner/Service manager I have to balance at which point (dollar amount) a customer is better off replacing or repairing a unit.  Which is very hard to explain sometimes.   I tried to explain this to Mr. [redacted], all he could hear and understand was that his unit did not need a coil replaced.   Mr.  [redacted] purchased this unit through a local radio auction, in which we provide items to a local radio station for bids.   The radio station auctions the items off usually below the business's cost or less depending on bid amounts.   In return we get the bid/auction amount in radio commercials.   Therefore, we do not keep records of sales on file for these units.  The customer was unable to provide proof of purchase from the radio station.  The reason for me wanting proof of purchase was because I offered to file for warranty on this unit.  Again the customer stated his unit did not need a new coil and that he was going to take it to a friend for a 2nd opinion.   He also stated that he had recorded all part/serial numbers from his parts on the trimmer and he would prove that we put someone else's coil on his unit and were trying to charge him for it.   Once the customer was leaving our business my Mother, [redacted] was in the front parking lot loading a customers merchandise, Mr. [redacted] drove across the parking lot and stopped.  At this time I was exiting the front door into the parking lot.  He began to yell that he was going to stop payment on the his credit card and that we were a bunch of liars.   We exchanged a few words and he drove off.  In conclusion, if Mr. [redacted] would of allowed me to file warranty on this repair, he may of received the ignition coil and the largest part of the labor/check out fee covered by the Husq warranty, but he chose not to go that route.   Secondly, he could of taken our opinion, and installed new coil at his expense.    Thirdly, he is due a refund in the amount of $64.94 which reflects the difference between his estimate invoice, which he was charged and the actual amount that was due. The two invoice amounts  $169.62-$104.68= $64.94.     I will issue a refund back to his card, once I have his info or a check can be mailed once I have his address.   Thanks,[redacted]