Placed 2 separate orders for "Golf Grips" - March 12, 2021, $67.50 and then April 6, 2021, $53.96 - told by "Joe" they were shipped. When re-inquiring he said they were back ordered. I was billed on my Credit Card and disputed both bills. I get called by "Joe" regarding the dispute and tells me the orders were just shipped and will receive them next day. Called him back and informed him never received the 2 packages, now he tells me they were shipped as 1 package and to "Pay us".
Today September 10, no product, no communication, no refund - be warned, one would have to be out of their mind trying to deal with this guy.
Ordered from this company in May 2021 . It is now June 2021 and never received product ordered. Every email sent was responded to by telling me the product would be shipping this week. Have 1+ months of emails of telling me product will ship this week.
Dear Valued Customer,Please have your credit card company customer service call us at [redacted] We show a dispute chargeback that was inited after you said you did not want the product Yes you called three times and nothing was doneWe are sorry for the lack of communication We can't do anything more except accept the chargeback because their is no tracking number in the detailsWe will not win and the money is in holding of the chargeback case Once the cc people resolve it or work the case it should be resolve in your favor99%We apologizejust have your credit card people call me so they can explain it to yougoing thru the CC people charge back and Revdex.com only complicates things HOpe you understand
Complaint: [redacted] I am rejecting this response because: More liesCheck their [redacted] page for similar complaintsI never disputed the argument they continue to makeIt's the manner in which they spoke to me I take issue withAnd if the bag really did ship by [redacted] on the rd of December as their emailed claimed, shouldn't I have received it by now? I want you, the Revdex.com of Chicago to change their grade from an AThere is absolutely nothing Wedtern Golf can say or do to cause me to accept their responseThe are a disreputable company...I guessing [redacted] and [redacted] are not boss and employee either Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
This Customer called us times today WE advertise this product as a special order NOT IN STOCK and this customer called us and told us to order the product from [redacted] We did Then she yelled and went off on us that we lied to email on 5/ IT NEVER SAID IT SHIPPEDThis customer had kids in the background and is in charge of daycareThis person should not be using the language as well as very angry on the phone over a golf bag that we NEVER stated it was in stockThis customer is ludicrous and needs to understand and read the siteMay 27th email stated NO TRACKING NUMBER AND IT STATED NO SHIPMENTGolfersedgeonline
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The owner of this business is a liar and has many reports of actions like this both to the Revdex.com and the [redacted] I simply want a refund of the money they took from my credit card with no product to show for it The owner is greedy and wants something for nothing I have filed a complaint with the Illinois [redacted] and will file [redacted] dispute to get my money back I will then be telling all my golfer friends to never have anything to do with [redacted] or their online site
[redacted] swore at us [redacted] Went on VACATION from July 5th thru 17th my agent was out of the officeThey told this customer that swore and yelled at us that we don't pay our billsThat is incorrect and we are NOT going to be treated like this by any customer for $sale
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Like I saidon the phonei am willing to sell you gloves for 50% off post office since it is over months will not do anything with out a police claim on lost merchandise Please aggree to pay 50% of the order and we will do so and proceed I do not believe this order was missed since we take care of this vendor awesome!
Dear BBB, This Customer called on the 23rd of December and asked where the order was .. We told her it was a SPECIAL ORDER ON OUR SITE AND SPECIAL ORDER WAS DEFINED ON OUR SITE ON AN ITEM NOT IN OUR STOCK AND REQUIRES ADDITONAL TIME TO SHIP OUT. WE LEAVE IT OPEN BECAUSE THIS VENDOR... IS VERY DISORGRANIZED FOR THE DOLPHINS CART BAG.. THIS PERSON WENT OFF ON MY CALLING NO WAY DID YOUR SITE state that.. I told her on 9900 items from this vendor every item has this on each Buy button it states Buy SPECIAL ORDER order now! and the definition. right above it. She threatened us to get a tracking number and made me literally cry.. Then I had a husband call and make threats on voicemail , which we did not pick up.. All over a golf bag that stated on our site that is not in stock. She said should would keep the bag and dispute the charge with the credit card.. Unbelievable from a older women and older man from NC. She said Customers are Always right but have no right to treat people like this. I hope you can make sense and tell her to stop calling me at 1 :30 a.m. to 3:30 a.m. today.. I will not pick up the phone calls and I will not respond to emails..... Tell them to stop harrassing us~! Please help us out with this customer We can fight the transaction because they have the golf bag now.. if they refuse the bag it will go to never never land.. I told them to return the bag to [redacted] ** *** Golfers EdgeAttention [redacted]
Complaint: [redacted] I am rejecting this response because:Not a surprise, but, Western Golf Shop said they are going to refund my card here on the Revdex.com site and has not done so When I inquired when the refund would be processed, Joe wrote: "You are mr tough guy With your comments Go for itWe are filing charges against youYou should learn you can't take it personal Learn the law"Not sure what charges are being filed against me for not receiving an order that I placed on the internet, but again, this is still not resolved I am willing to accept the response and move forward if I my card has been credited which I have repeatedly told them Sincerely, [redacted] ***
[redacted] We spoke on the phone on Friday nightSend the Bag back to us at [redacted] ** *** Not sure why you are filing a Revdex.com complaintOur site is set up wit hthis product line Team Golf Products as a Special Drop Ship Product and it states NOT in stock and requires additional time We notified Mr [redacted] of the delay He tried to get the product at [redacted] and was successfull and then we tried to cancel the order with the manufacturer and failedI told [redacted] *** Mr*** that we would take the product back and to return the product to usI am nto sure why this Mr [redacted] has turned on us I hope he has a better day
Today September 10, no product, no communication, no refund - be warned, one would have to be out of their mind trying to deal with this guy.
Dear Valued Customer,Please have your credit card company customer service call us at [redacted] We show a dispute chargeback that was inited after you said you did not want the product Yes you called three times and nothing was doneWe are sorry for the lack of communication We can't do anything more except accept the chargeback because their is no tracking number in the detailsWe will not win and the money is in holding of the chargeback case Once the cc people resolve it or work the case it should be resolve in your favor99%We apologizejust have your credit card people call me so they can explain it to yougoing thru the CC people charge back and Revdex.com only complicates things HOpe you understand
Complaint: [redacted] I am rejecting this response because: More liesCheck their [redacted] page for similar complaintsI never disputed the argument they continue to makeIt's the manner in which they spoke to me I take issue withAnd if the bag really did ship by [redacted] on the rd of December as their emailed claimed, shouldn't I have received it by now? I want you, the Revdex.com of Chicago to change their grade from an AThere is absolutely nothing Wedtern Golf can say or do to cause me to accept their responseThe are a disreputable company...I guessing [redacted] and [redacted] are not boss and employee either Sincerely, [redacted]
[redacted] We accepted the charge back
What gives??
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
This Customer called us times today WE advertise this product as a special order NOT IN STOCK and this customer called us and told us to order the product from [redacted] We did Then she yelled and went off on us that we lied to email on 5/ IT NEVER SAID IT SHIPPEDThis customer had kids in the background and is in charge of daycareThis person should not be using the language as well as very angry on the phone over a golf bag that we NEVER stated it was in stockThis customer is ludicrous and needs to understand and read the siteMay 27th email stated NO TRACKING NUMBER AND IT STATED NO SHIPMENTGolfersedgeonline
Complaint: [redacted] I am rejecting this response because: Tired of repeating return instructions Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The owner of this business is a liar and has many reports of actions like this both to the Revdex.com and the [redacted] I simply want a refund of the money they took from my credit card with no product to show for it The owner is greedy and wants something for nothing I have filed a complaint with the Illinois [redacted] and will file [redacted] dispute to get my money back I will then be telling all my golfer friends to never have anything to do with [redacted] or their online site
[redacted] swore at us [redacted] Went on VACATION from July 5th thru 17th my agent was out of the officeThey told this customer that swore and yelled at us that we don't pay our billsThat is incorrect and we are NOT going to be treated like this by any customer for $sale
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
[redacted] is the [redacted] Tracking NumberPlease call us on Friday to resolve this situation
Like I saidon the phonei am willing to sell you gloves for 50% off post office since it is over months will not do anything with out a police claim on lost merchandise Please aggree to pay 50% of the order and we will do so and proceed I do not believe this order was missed since we take care of this vendor awesome!
Dear BBB, This Customer called on the 23rd of December and asked where the order was .. We told her it was a SPECIAL ORDER ON OUR SITE AND SPECIAL ORDER WAS DEFINED ON OUR SITE ON AN ITEM NOT IN OUR STOCK AND REQUIRES ADDITONAL TIME TO SHIP OUT. WE LEAVE IT OPEN BECAUSE THIS VENDOR... IS VERY DISORGRANIZED FOR THE DOLPHINS CART BAG.. THIS PERSON WENT OFF ON MY CALLING NO WAY DID YOUR SITE state that.. I told her on 9900 items from this vendor every item has this on each Buy button it states Buy SPECIAL ORDER order now! and the definition. right above it. She threatened us to get a tracking number and made me literally cry.. Then I had a husband call and make threats on voicemail , which we did not pick up.. All over a golf bag that stated on our site that is not in stock. She said should would keep the bag and dispute the charge with the credit card.. Unbelievable from a older women and older man from NC. She said Customers are Always right but have no right to treat people like this. I hope you can make sense and tell her to stop calling me at 1 :30 a.m. to 3:30 a.m. today.. I will not pick up the phone calls and I will not respond to emails..... Tell them to stop harrassing us~! Please help us out with this customer We can fight the transaction because they have the golf bag now.. if they refuse the bag it will go to never never land.. I told them to return the bag to [redacted] ** *** Golfers EdgeAttention [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com 28-Jun-10:AM Authorization [redacted] $ 28-Jun-09:PM Capture [redacted] ($149.00) Refunded $ 11-Aug-12:PM Refund [redacted] $ Refund of $was given back to the card
Complaint: [redacted] I am rejecting this response because:Not a surprise, but, Western Golf Shop said they are going to refund my card here on the Revdex.com site and has not done so When I inquired when the refund would be processed, Joe wrote: "You are mr tough guy With your comments Go for itWe are filing charges against youYou should learn you can't take it personal Learn the law"Not sure what charges are being filed against me for not receiving an order that I placed on the internet, but again, this is still not resolved I am willing to accept the response and move forward if I my card has been credited which I have repeatedly told them Sincerely, [redacted] ***
We never rec'd the Golf Bag Back they got the money back [redacted] ** ***
[redacted] We spoke on the phone on Friday nightSend the Bag back to us at [redacted] ** *** Not sure why you are filing a Revdex.com complaintOur site is set up wit hthis product line Team Golf Products as a Special Drop Ship Product and it states NOT in stock and requires additional time We notified Mr [redacted] of the delay He tried to get the product at [redacted] and was successfull and then we tried to cancel the order with the manufacturer and failedI told [redacted] *** Mr*** that we would take the product back and to return the product to usI am nto sure why this Mr [redacted] has turned on us I hope he has a better day