Westgerdes Floor Covering

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The work was completed on Friday, Oct 16th Ms [redacted] called our office Friday afternoon to let one of our office staff know that she was happy with the work and paid the balance I followed up with a phone call to Ms [redacted] today to confirm that she was happy with the last window that we installed on Friday, she stated that she was satisfied with the work and did not have any other issues at this time

in Response to Complaint # [redacted] On Wednesday, Nov 4th, Representatives from Window World of Roanoke and Associated Materials Incmeet at the [redacted] residence to once again look at and address any and all issues pertaining to bowed window sashes or a bowed sill on a frame Window World had our Field Supervisor and our Field Service Tech on site along with AMI's Certified Field Service Tech and a Field Sales Specialist Evaluations were made and the guys got to work correcting and fixing all of the areas that Mror Mrs [redacted] wanted addressed Sashes were straight and the bow was removed from the frame by the time they were finished Window World of Roanoke Incor Associate Materials Incdo not see the need in refunding any money to Mrand Mrs [redacted] at his point Window World and AMI is committed to serving its customers with a lifetime warranty Regards, Window World of Roanoke, Inc

I would like to apologize to Ms [redacted] for the long and drawn out response to her simple question, if Window World of Roanoke will pay for her satellite internet service call? It is Window World of Roanoke's policy that we are not responsible for telephone cables, cable TV wires, internet wires and satellite dishes that are directly connected to the exterior of our customers houses when we install vinyl siding The salesman should have made this clear at the time of the sale and then again when Ms [redacted] ask him about it after the install I agree with Ms***, it should have not taken this long for her to get an answer, the salesman should have taken charge and owned up to his mistake of telling Ms [redacted] the wrong informationThe salesman has agreed to directly pay Ms [redacted] for the internet providers service call He met with Ms [redacted] on Saturday April 30th to give her the check for the reimbursement of the service callI understand that Ms [redacted] is happy with the siding and I hope she will be satisfied with the outcomeWe would like to thank her for the business and we are sorry for the misunderstandingRegards, Window World of Roanoke

We installed replacement Window and Insulated siding on a mobile home owned by Mr *** starting about 3/04/and finishing up on about 3/11/16. Mr *** signed a Certification of Completion for the Windows, a Completion of Completion for the siding and a *** ***
Financing completion certificate and paid his balance owed on 3/11/16. At some point in the next few days The ***' called with a complaint of a leak around a window. We went down to the house to try to determine where the leak had originated and found that water was coming in behind the gutter. We found the roof was in very bad shape and had been installed incorrectly. The roof did not have a starter coarse or drip edge installed when the roof was installed. Both are imperative to making sure the water will flow and drop off of the roof. By not having either of the starter coarse or drip edge the water run off from the roof was leaking back under the shingle edges. We at not cost to the ***', We ran a flashing under the first run of shingles that allowed the run off water to make it to the gutter instead of running behind the gutter system. We also adjusted the guttering system to allow the water to drain from the gutter at a faster rate. (Note: Mr *** had a pistol on his hip) We were called back for a leak again, On June 16th, Our Field Supervisor and the Install crew went back to look the possible leak again and found that the leak was coming from a Gable valley (right side of gable on the front of the mobile home). Again, Explaining that the leak was not coming from any thing that we had installed and was coming from the roof. We continued to try to prove to Mr*** that the leak was not our problem by offering a temporary metal flashing in the gable valley on the right side. Mr*** said "What are you want doing that for, you are wasting your time we know where the leak is coming from. I just want you to fix the (expletive) roof and fix the leak". Nothing more was done and Mr*** wanted my Window and Siding crew to fix the roof at a later date, the Field Supervisor and Install Crew left. (Note: Mr*** again had a pistol on his hip) This was done before his complaint to the Revdex.com and he was well aware that his problems were not coming from the products that we installed. I will warranty and fix all of our problems, it is not fair to Window World of Roanoke to be expected to fix his roof when we are not a roofing contractor. I am requesting that you will consider this complaint not valid and it not show on our record. We have time and time again tried to come to a conclusion and help with the problem based on what We saw, however, We cant accept responsibility for the leaking roof above our insulated siding and replacement windows. I will wait to hear from you, Regards, Window World of RoanokeJamie Eller

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Although Widow World failed to respond, the consumer stated "Two installers from Window World came to our house this morning and resolved the problem with the windowThanks for your help."

In Response to Complaint #***
Our Field Service Tech has been in contact with Mr *** to discuss his concerns and issues. He has been back to the job site for an inspection and job site evaluation. He has a punch list for the repairs that Mr*** wanted to be
addressed in their prior discussion. The Field Service Tech turned in a material list needed for the repairs that has been orderedWe are expecting the siding repair materials to on our delivery truck this Thursday, Dec 31st. We will be contacting Mr *** to confirm a date for scheduling the repairs hopefully the first week of January.
Regards,
Window World of Roanoke

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response seems to be typical of window world from other customers I have researched....but the fact remains the roof problem occurred after their work was performed(by a contractor *** *** ###-###-#### which they hired not me!) and also the gutters have not been fixed either(as they promised) my assertion is the massive water leaks are from their hired contractors work as they were not there prior to this jobI am severally unsatisfied with Window World and *** *** in playing the blame game with each other and now it is on me(by the way I am not sure why the reference to me carrying a holstered pistol has any bearing on this situation since one of their crew wanted to sell me a pistol while they were here)..to further my point on the blame game the siding guys(*** ***) blamed the gutter guy(whom I do not the name) and then the gutter guy blamed the siding guy...Window world has caulked some of the shingles on roof(to try stopping leaks?) recommend that I put a tarp over the affected area etc....but they finally came again and shoved a piece of metal up under shingles and called it a dayMy thought on this is Window World was hired to do a siding/window job and in the process their hired contractors created the leaks by overlaying their boards and insulation with finally the siding and pushed it beyond the shingles on roof creating water leak problems(they all agreed with me on this prior seems they may have changed their story now)
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***. I received a check from the salesman on 4/30/and consider this complaint to be resolved.
Regards,
*** ***

response to Complaint # ***
Mr*** came by our office today to discuss the issues with the long lead time on his door. We have come to an agreement that the doors would be scheduled for install on Friday Nov20th, everything should be completed that day.
Regards,
Window World of Roanoke, Inc

We apologize the homeowner feels as though we only care about getting paidWe strive to do quality work while being fair and honest in the way in which we do businessTo address their specific concerns on this job, we went above and beyond what was contracted at our expense by covering the drip
edge on the entire homeAdditionally, we addressed and completed all service related to the items needing attention including touch up of caulk, changing shutter screws and re-wrapping one windowWe are happy to speak with the customer if they feel there are any remaining unaddressed issues from the contract.Jamie WEller

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need to reopen this complaint concerning Window World of Roanoke. After a third set of window sashes replacements have turned out to incorrect, Jamie Eller, owner of the local Window World is not responding to our request to solve this ongoing issue. My opinion that Mr. Eller is now ignoring us as a customer. One of the reasons we decided to have this company do this job is that they display a Revdex.com logo in their ads. His customer service attitude is at least the poorest that I have encountered in anything that I have purchased. I purchased these windows 2 years ago this December and only have one issue after another. The tech that came to our home to replace these windows has informed us that our home is labeled the " Problem House", poor mighty poor attitude from a local company. I have contacted several other local window dealers to get information on their opinion on what is causing these problems and new quotes to have these problem windows replaced. The last request to Window World is that we want to have our money returned so we can move on and not have to deal with such bad customer service.  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

in Response to Complaint #[redacted]
On Wednesday, Nov 4th,  Representatives from Window World of Roanoke and Associated Materials Inc. meet at the [redacted] residence to once again look at and address any and all issues pertaining to bowed window sashes or a bowed sill on a frame.  Window World had our Field Supervisor and our Field Service Tech on site along with AMI's Certified Field Service Tech and a  Field Sales Specialist.  Evaluations were made and the guys got to work correcting and fixing all of the areas that Mr. or Mrs. [redacted] wanted addressed.  Sashes were straight and the bow was removed from the frame by the time they were finished. 
Window World of Roanoke Inc. or Associate Materials Inc. do not see the need in refunding any money to Mr. and Mrs. [redacted] at his point.  Window World and AMI is committed to serving its customers with a lifetime warranty.
Regards,
Window World of Roanoke, Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I regret to say that their coverinr my drip edge with metal that didn't match my color or the window that was supposed to be wrapped was not done but still has nails in the corners was not done.[redacted] was gone and never checked with  me. I went an bought my own drip edge and will do it as they cannot do it,the window will just go into the I should have known better file.THE GOOD THING IS I HAD TWO OR THREE PEOPLE ASK ABOUT WHO DID MY SIDING AND I RECOMMENDED ANOTHER COMPANY THAT  HONORS THEIR WORK. IF  THIS IS THE PRIDE THEY TAKE I'D SAY THEY NEED SOME WORK.THANKS FOR NOTHING.
Regards,
[redacted] &[redacted]

I would like to apologize to Ms. [redacted] for the long and drawn out response to her simple question,  if Window World of Roanoke will pay for her satellite internet service call?  It is Window World of Roanoke's policy that we are not responsible for telephone cables, cable TV...

wires, internet wires and satellite dishes that are directly connected to the exterior of our customers houses when we install vinyl siding.  The salesman should have made this clear at the time of the sale and then again when Ms. [redacted] ask him about it after the install.   I agree with Ms. [redacted], it should have not taken this long for her to get an answer, the salesman should have taken charge and owned up to his mistake of telling Ms. [redacted] the wrong information. The salesman has agreed to directly pay Ms. [redacted] for the  internet providers service call.  He met with Ms. [redacted] on Saturday April 30th to give her the check for the reimbursement of the service call. I understand that Ms. [redacted] is happy with the siding and I hope she will be satisfied with the outcome. We would like to thank her for the business and we are sorry for the misunderstanding. Regards, Window World of Roanoke