Westgerdes Floor Covering

The work was completed on Friday, Oct 16th.  Ms [redacted] called our office Friday afternoon to let one of our office staff  know that she was happy with the work and paid the balance.  I followed up with a phone call to Ms [redacted] today to confirm that she was happy...

with the last window that we installed on Friday, she stated that she was satisfied with the work and did not have any other issues at this time.

Response to complaint #[redacted]Mr. and Mrs. [redacted] purchased 7  windows from Window World of [redacted], Inc in October 2013. Mr [redacted] contacted us approximately mid-July of 2014 complaining about condensation forming on the exterior of his windows.  We had our Field Supervisor to meet...

with Mr [redacted] to take a look at the problem of exterior condensation and to see if there were obvious problems.  No obvious problems were found in either the windows or installation.  The Field Supervisor and I  spoke about the issue and agreed at that time that it was simply exterior condensation.  We contacted the manufacturer about the issue and were told that it was exterior condensation and it would happen every now and then on some houses.  We forwarded an email letter from the manufacturer's engineering department explaining why the exterior condensation was happening, however,  We did request for a manufacturer's representative to come to [redacted] to take look at and do an evaluation of the house and windows.  The manufacturer's rep and myself meet with the [redacted]s to look at and try to figure out why they were getting the exterior condensation.   We reported back to the engineering department  our finding of: South to Southeast facing houseAt 9:00 am the Humidity was 81% and the temperature was 72 degs.At 10:30 am the Humidity had dropped to 64% and the temperature was 80 degs.Interior temperature was 70 degs Customer stated that they like the interior temperature between 68 degs and 70 degs.Very nice and well maintained split level houseFront over hang on the right side of the house is 24"Front over hang on lower left side is 12"Front over hang on the upper side is 0"Medium to Large bushes and shrubs under the windows in question with no gaps except for the front door.The windows in question were ordered with our Solar Zone Elite glass package, which meets and exceeds the current Energy Star window regulations with a rating of: .32 U factor and .21 SHGCNote: We did order and replace two sashes under warranty already.The manufacturer's rep did agree to try some experiments with different sashes with different glass packages to see if we could get a different outcome.We ordered and installed two sashes with Std Solar Zone glass (a lower level of low-e coating) and two windows with same Solar Zone Elite with SuperSpacer (up graded low-e glass but with a upgraded glass spacer.)By the time the sashes were installed we were getting into fall and the temperatures has fallen along with the high humidity days so we agreed to continue the test until this supper if needed.Mr [redacted] contacted the June with the same exterior condensation problems as before.  He said that the sashes that we had tried had not made a difference in the exterior condensation.  The test is complete and not noticeable difference in the two warrantied sashes, the two  Standard Solar Zone sashes and the two Solar Zone Elite with Super Spacer.  The manufacturer has tried to be accommodating in the fact that they were willing to try the different sashes just to see if it would help.Simply, we can not control the exterior temperatures and/or the daily humidity levels.  When the temperatures and humidity are at the right levels condensation of moisture will occur.  This is the same thing that  happens then moisture condensates into "dew" on the grass and cars or when a shower is turned on and the mirror in the bathroom "fogs up".  Exterior condensation on the windows does not mean that the windows are defective and is not a warrantable issue, but we tried to help anyway. I have attached some other links that are making reference to the same exterior condensation.  All of the other sources also say that exterior condensation is it not necessarily defective windows.  [redacted]