Westhill Exchange, LLC

Good afternoon, This was submitted to accounting on 8-14-and the customer was notified that that refund would be mailed to herIf you do not receive the refund in days , please call [redacted] ***

Good morning, We mailed a notice of validation to the address [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is inappropriate that they call making "threats" when I don't even know who they are calling or why I believe they should have sent written validation or something before contacting me by phone I do not want to receive anymore phone calls from this company They need to cease and desist If their claim is legitimate they may contact me through written correspondence Thank you Sincerely, [redacted]

Good afternoon, We are deeply sorry to hear about this and I will personally review the notes and recordingsIn response to your request, I've attached a copy of the payment of $made on 11-25-, along with a validation noticePlease review those and let me know if there is anything I missed Thanks [redacted] ***

Good Morning, We mailed a notice to the address given and we did not get a responseWe will inform our client about this email

To Whom it may concern, We mailed notice to this consumer on 2-11-to the address of [redacted] *** and did not receive any return mail - We are more then happy to mail another letter and wait to hear from this consumerWe will cease all correspondence until we hear back from the consumerI will address all concerns with Keith in regards to this matter sorry for any inconvenience Tim G***

Complaint: [redacted] I am rejecting this response because:I have already filed a complaint against this company for making threatening phone calls to meThe company replied that they did not condone the behavior of their representative and would make effort to resolve this problemI received a call at my work work today...which I told them when they called before the last complaint that I am not allowed to have personal calls at my workToday I got a call from them on my work phone.,..which causes me a lot of troubleI thought this issue was resolved and I was wrongThis time they left a message saying I was in breach of a contract and can call this number or it would be reported to a credit agency within daysI do not know what they are talking about and last time they called before I reported them I asked them to send me any information they had to prove anything they saidThere was nothing sent, just continuing harassment.I want these people to NEVER call me at any number they have associated with meI also do not want them to contact anyone associated with meI do not know who they are, they do not give any details, just harassing and threatening phone callsThese people are predators and should be banned from doing business Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 21, 2015/07/01) */ From: **@westhillfinancial.com (mailto:**@westhillfinancial.com) Sent: Wednesday, July 01, XXXX X:XX PM To: Betty Lucero Subject: (SPAM) RE: RE: CID# - [redacted] Betty, I spoke to [redacted] this afternoon and addressed her issuesWe apologized for the behavior from a customer service rep (Patrick) in Salt Lake and then we sent her the information that she requested (ie receipt of her transactionsAs of this moment she has assured me that there is no issue Thanks, [redacted] The Office of Westhill Exchange, LLC S Parker Rd Suite Aurora, CO XXXXX Direct XXX-XXX-XXXX Fax XXX-XXX-XXXX www.westhillexchange.com

Good afternoon, We are in the process of mailing her all the validations she has requestedWe will discontinue calls until she relieves validation information Thanks, [redacted] ***

To whom it may concern, Please let us know how we can assist to bring about a positive resolution

Good afternoon, To whom it may concern, after reviewing the phone number *** in our database based on this complaint, we have a wrong number and we removed it todayThis number will not be called again. Sorry for any inconvenience Sincerely, *** ***

Good morning, We have since spoken to this consumer and we have agreed to send out a letter If there is anything else she requests please let me know

Complaint: ***
I am rejecting this response because:They orginally accepted my payment arrangementWhen I called to ask for a recipt no one returned my callWhen they finally called me back it was to tell me that my arrangement was not acceptable and that my payment had been a one time hardship paymentThey said the guy who accepted the payment no longer worked for them and they do not email receiptsAfter a long as wasteful conversation the guy offered me another amount I can not affordHe ended up hanging up on me then called me back to try and give me a different offerI was called back again by someone elseI no longer wasn to deal with these people.
Sincerely,
*** ***

Good morning,  We apologize for any inconvenience and will review this matter with the Mr. [redacted]. We do not condone this type of behavior and will not contact the consumer until our investigation is done if need be.  Thanks for your time and understand  [redacted]

Good afternoon,  We are somewhat at a loss , we are in communication with [redacted] ( husband) and this is being worked out amicably. Not quite sure why we got his complaint  [redacted]

Good morning, We mailed a notice of validation to the address   
 
[redacted]

Good afternoon,  This was submitted to accounting on 8-14-17 and the customer was notified that that refund would be mailed to her. If you do not receive the refund in 3 days , please call [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I also reserve the right to resubmit a complaint if the harassment starts again.  Thank you. 
Sincerely,
[redacted]

Good afternoon,  We are deeply sorry to hear about this and I will personally review the notes and recordings. In response to your request, I've attached a copy of the payment of $50 made on 11-25-16 , along with a validation notice. Please review those and let me know if there is anything I...

missed.  Thanks  [redacted]

To Whom it may concern,  We mailed notice to this consumer on 2-11-18 to the address of [redacted] and did not receive any return mail - We are more then happy to mail another letter and wait to hear from this consumer. We will cease all correspondence until we...

hear back from the consumer. I will address all concerns with Keith in regards to this matter .. sorry for any inconvenience . Tim G[redacted]