Well I have been with AT&T since I have Phones and tablets that are on the NEXT programWell I had one installment left on those of my phones so I paid those off so I could upgrade my phones and trade the phones in for the Phones ValueWell a week and a half later and I having to drive to the AT&T stores several times over that week and a half because when I call the customer support they have said on several occasions that it has been fixedWhen I get there it has not been fixedWell I wasted a tank of gas for and was on the phone trying to get this stuff fixed spending more time with them then my own family and then they tell me there is nothing we can do The money has been credited to my account and I have to wait to upgrade my phone another monthsThen to top it all off I was told on several occasions that a supervisor would call me back and not once did I receive a call back nor would the customer support allow me to talk to a supervisorI am on the verge of leaving this company and I have many military veterans and soldiers that are will to leave them as well because they aren't helping a veteran by solving this
I've been with AT&T for several years now, and their customer service continues to worsen and dwindle by the day, somehow having reached a new low every time I have to call in If you are reading through these reviews prior to choosing a new wireless service provider, do yourself a favor and go with ANY company other than AT&T; they truly are the worst
I have recently contacted ATT customer service to inquiry about my recent billing to why the amount was increased $The representative investigated the issue and came back with lots of questions regarding if I have made any changes on my Internet packageI informed the agent that I did not request the change nor any of the ATT technicians came to my home for the changesThe agent had me on hold while and continued with the investigationThe agent finally came back and offered to remove the chargeI asked the agent to ensure that the recent charge should not be on my future bills ever and note my account accordinglyIn addition, I did not receive any notification regarding the change to inform me with the change confirmationThis type of notification would serve two purposesOne is to inform the customer with what took place and the other is to have a track record for ATTPerhaps, ATT should look in further for improvement in this area The point here is I felt that ATT arbitral entered charges to customer's account and hope the customer would not noticedThis considered is a fraudulent action on ATT and should not be practicedAs a consumer, we have to review the monthly bill and ensure the amount is not changed if no additional request has been made by the customersIf this practice is continued from time to time, I will file a complaint to the Revdex.com
We had Direct tv for five years, at the beginning of we moved and decided to bundle Direct Tv and AT&T internet serviceFor about months it went smoothThen I decided to cancel our NFL Sunday ticket prior to the season beginningWell after that our bill was somehow decombined and our AT&T internet rates skyrocketedI called in and they were able to combine it again, so I paid my billThen November we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $to Direct TVAfter this we decided to cancel our service and go elsewhereWe disconnected our service on 11/According to Direct tv I had a zero balance they actually owed us money because we had overpaidBut according to at&t I still owed moneyI received my finally bill from at&t it was $145.44(for both a Direct tv and at&t)Then I received another final bill from Direct Tv and it was $-When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on meSo I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a messSo other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!
ATT over sells and under servesI signed up DSL (the best internet they offer in my area) as part of a services package almost years agoI'm still waitingATT's approach to resolving Revdex.com complaints is to make a few calls, tell you they can't help you and note the issue resolved with the Revdex.com
This is July 6, at 8:p.m I have been without phone service since sometime on Thursday July for some unknown reasonWhen I first contacted AT&T on Friday morning July I spent nearly an hour trying to get past the automated services to talk to a real human Finally, I told the computer generated voice that I needed to change my service which finally got me a representativeI was told that my service would be restored no later than Wednesday, July 8th I was so upset with this answer and the frustration of trying to get to talk to someone that I forgot to tell them that I have a pacemaker/defibrillator that is monitored through the telephone When I finally spoke with someone on the 6th, I was told someone would be out to fix the problem no later than 8:pm I am still waiting I will get rid of ATT as soon as I can!
Please pay attention to the details on billing for those switching or new to AT&T My newly widowed elderly mother was being overcharged $a month because the billing department did not set up her billing correctly with her bundle The billing error would have never been noticed unless my husband and I did not help keep an eye on her billsI called AT&T and they did credit her account and resolve the problem I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolvedShe would have been out hundreds of dollars if the billing would have continued this wayNot acceptable especially for fixed income living
AT&T's customer service is the worstOn different occasions we had a scheduled date and time for AT&T to come and install InternetThey cancelled with out telling usAfter speaking with them I told them to cancel my orderThe next day my bank account was debited They did not have permission from me to do this
I honestly do not know even where to start with my frustration with this company! We got service a little over a year ago with AT&T and the problems began immediatelyWe had to call and adjust our bill because they added charges that they themselves communicated were wrongWe had also been asking over five times for them to come and bury the pedestal outside which has not been done This past week we got our AT&T bill in our churches head over doubled! I called the office this past Friday to get an understanding of what had happened When I called, I tried to talk with the finance department which I was transferred to and they drop my callI called back a second time and when they transferred me again my call dropped again This repeated four times and then I was able to talk with a man named Edgar He told me that I was out of contract He could only help me with my bill if I renewed my contract I did not want to renew my contract and so he told me that he was unwilling to help me I asked to be transferred to somebody who can make a difference in my bill and so I was transferred to a lady named MelodyThis is where I feel like things got really badThe tone of melody, the attitude of Melody, and Melody's unwillingness to even try to work with me was unbelievableI asked to speak to a supervisor and she told me that supervisors in her company don't talk to people because they're in meetings all dayI told her that I would wait on the phone until somebody was out of their meeting to talk toShe told me that that would be to hoursI was so frustrated that I was willing to waitI could tell that Melody was frustrated that I was not getting off the phoneI told her that I was not going to get off the phone until I talked to a supervisorShe says I've done everything I can help you with and I said I was not going to hang up until I talk to somebodyShe said let me transfer you to a senior account specialistThe problem with that is that's the same thing that Melody was- senior account specialist When she transferred me, I could barely hear the woman's voice and she said that we are sorry but the system is down and please to call back in two hoursI told this lady that I would like to speak to a supervisor She also told me that I could not speak to a supervisor but that I could get a manager to give me a call backI left my phone number and name and I was promised that somebody would call me back by the end of the dayIt's now two days later and my bill is due today and nobody has called me back Here's how this makes me feelAT&T is only willing to help resolve problems if a customer is going to stay with their company or show them the best interestI thought companies were supposed to biopsy it way that they were supposed to help the customer and care for the customer and then the coustomer would desire to sign Instead what I found out through AT&T is that they don't care about people who have been loyal even with frustrations for over a yearWe were actually considering renewing our contract but after all of these complications and lack of care we are absolutely changing companiesI've never seen a business model this bad
Absolutely disgusted with this service, it has taken service appointments and I still do not have InternetI am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!
My family and I have been with AT&T for several years, the account was in my Mother-in-law's name, She passed in OctoberMy Husband and I have paid the bill for many yearsI called in 11/ to let them know She had passed, rep told me I had days to transfer billingA week later, 12/5, our service was suspendedI called in and since I was told the wrong information, they reinstated our service and gave us until 12/to go to a store and get this figured outI went to our local AT&T store on 12/6, talked to a rep, got a plan of action and was given until 12/to get our next plan phones paid off, $mind you, so we could transfer, which I think is ridiculous!! ON 12/7, our services were suspended againI called 611, spoke with an agent, explained what was going on and He said they shouldn't have done that since we have an agreement and He reinstated our serviceAgain, suspended on 12/12! I cant call So I head to our local store, again, the same rep calls in and the AT&T agent says there is nothing in the notes about giving us until 12/31!! Seriously?? They will not reinstate our services!! This is our only way of communication since AT&T refuses to put new lines in to our house so we can get internet! MY FIL is in another state, ill and has no way to call His family!! This is absolutely unfair and just plain wrongSo, here I sit in the library trying to figure out what to do!! Thanks AT&T!!!
Well, the story begins with my wife nightmareShe asked for a service move to our new place and they canceled her account and send her to collection for $that we never owedThey accepted the mistake multiple conversation but never fixed Then I open my account in and I renegotiated my renewal, they offered me $40/12mbBut I was charged $for the sameWith multiple calls with hours of transferring from one desk to another and explaining the same thing over and again, no one helpedThen I reached out to twitter for help and they responded immediately only to be hearing the Manager of Social Media to change her offer in 5min and offered no help at all I call this abuse and this caused trauma for my wife they way they "played with her mind"To be honest, I am on the verge of a breakdown with their game as wellI never know in such a corporate place, they can hang up your call or transfer you without giving any backgroundThis is my worst customer experience and I am horrified with the prospect of them having a exclusive monopoly in this business Lastly, I have no idea how Revdex.com rate them as A+ while 93% says they have negative experienceWhere will we go if everyone is up for sale
Try to make money
Well I have been with AT&T since I have Phones and tablets that are on the NEXT programWell I had one installment left on those of my phones so I paid those off so I could upgrade my phones and trade the phones in for the Phones ValueWell a week and a half later and I having to drive to the AT&T stores several times over that week and a half because when I call the customer support they have said on several occasions that it has been fixedWhen I get there it has not been fixedWell I wasted a tank of gas for and was on the phone trying to get this stuff fixed spending more time with them then my own family and then they tell me there is nothing we can do The money has been credited to my account and I have to wait to upgrade my phone another monthsThen to top it all off I was told on several occasions that a supervisor would call me back and not once did I receive a call back nor would the customer support allow me to talk to a supervisorI am on the verge of leaving this company and I have many military veterans and soldiers that are will to leave them as well because they aren't helping a veteran by solving this
I've been with AT&T for several years now, and their customer service continues to worsen and dwindle by the day, somehow having reached a new low every time I have to call in If you are reading through these reviews prior to choosing a new wireless service provider, do yourself a favor and go with ANY company other than AT&T; they truly are the worst
I have recently contacted ATT customer service to inquiry about my recent billing to why the amount was increased $The representative investigated the issue and came back with lots of questions regarding if I have made any changes on my Internet packageI informed the agent that I did not request the change nor any of the ATT technicians came to my home for the changesThe agent had me on hold while and continued with the investigationThe agent finally came back and offered to remove the chargeI asked the agent to ensure that the recent charge should not be on my future bills ever and note my account accordinglyIn addition, I did not receive any notification regarding the change to inform me with the change confirmationThis type of notification would serve two purposesOne is to inform the customer with what took place and the other is to have a track record for ATTPerhaps, ATT should look in further for improvement in this area The point here is I felt that ATT arbitral entered charges to customer's account and hope the customer would not noticedThis considered is a fraudulent action on ATT and should not be practicedAs a consumer, we have to review the monthly bill and ensure the amount is not changed if no additional request has been made by the customersIf this practice is continued from time to time, I will file a complaint to the Revdex.com
AT&T is the worst cable network service Consumer beware they tell you one thing and do another on your bill My advice is to not use AT&T!!!!!
We had Direct tv for five years, at the beginning of we moved and decided to bundle Direct Tv and AT&T internet serviceFor about months it went smoothThen I decided to cancel our NFL Sunday ticket prior to the season beginningWell after that our bill was somehow decombined and our AT&T internet rates skyrocketedI called in and they were able to combine it again, so I paid my billThen November we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $to Direct TVAfter this we decided to cancel our service and go elsewhereWe disconnected our service on 11/According to Direct tv I had a zero balance they actually owed us money because we had overpaidBut according to at&t I still owed moneyI received my finally bill from at&t it was $145.44(for both a Direct tv and at&t)Then I received another final bill from Direct Tv and it was $-When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on meSo I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a messSo other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!
ATT over sells and under servesI signed up DSL (the best internet they offer in my area) as part of a services package almost years agoI'm still waitingATT's approach to resolving Revdex.com complaints is to make a few calls, tell you they can't help you and note the issue resolved with the Revdex.com
I have had nothing but issues from attFirst my bill was always messed upThey were withdrawing more money out of my account than they were supposed tooAfter I finally got that fix after almost months, then I wad out of contract and my bill went from $to $No notification I was out of contract no nothing just looked on my account an the money was goneSo I called about it that's when I was told I was out of contract and that they had no deals they could give me so I told then I would cancelThey got me to the retention department and I talked to this guy who told me about them buying out direct tv, how it was only $for cable and Internet and to add a box to my daughters roomSo I was like yeah I'll do thatWe set up a day and he stated you will only have tech out and he will connect your direct TV and take out your att equipmentI said okayWell the apt was originally scheduled wrong so I rescheduled then it was wrong again so rescheduled then the tech showed up to my house today and isn't supposed to be here til sat the 23rdThen to find out there were appointments and different techsWell that's when the tech stated I need to get ahold of my landlord to see where the dish can goWell we can't have a dish unless it's not seen and where it's not seen I wouldn't get a signalSo I called back into att and they get me back to the retention department and I tell them everythingWell the lady I talked to was nice but stated she couldn't get my att down to what the direct would costSo I asked so if I canceled my services and my fiancé called aND ordered services he would get a better dealShe stated that's not what we want you to do but yesThat's when I officially called it quits and told them I will find a different providerAlso mind you my bill had NEVER been late due to it being withdrawn from my accountWorst experience with them ever
This is July 6, at 8:p.m I have been without phone service since sometime on Thursday July for some unknown reasonWhen I first contacted AT&T on Friday morning July I spent nearly an hour trying to get past the automated services to talk to a real human Finally, I told the computer generated voice that I needed to change my service which finally got me a representativeI was told that my service would be restored no later than Wednesday, July 8th I was so upset with this answer and the frustration of trying to get to talk to someone that I forgot to tell them that I have a pacemaker/defibrillator that is monitored through the telephone When I finally spoke with someone on the 6th, I was told someone would be out to fix the problem no later than 8:pm I am still waiting I will get rid of ATT as soon as I can!
Please pay attention to the details on billing for those switching or new to AT&T My newly widowed elderly mother was being overcharged $a month because the billing department did not set up her billing correctly with her bundle The billing error would have never been noticed unless my husband and I did not help keep an eye on her billsI called AT&T and they did credit her account and resolve the problem I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolvedShe would have been out hundreds of dollars if the billing would have continued this wayNot acceptable especially for fixed income living
AT&T's customer service is the worstOn different occasions we had a scheduled date and time for AT&T to come and install InternetThey cancelled with out telling usAfter speaking with them I told them to cancel my orderThe next day my bank account was debited They did not have permission from me to do this
I was bullied to paying 660!
I honestly do not know even where to start with my frustration with this company! We got service a little over a year ago with AT&T and the problems began immediatelyWe had to call and adjust our bill because they added charges that they themselves communicated were wrongWe had also been asking over five times for them to come and bury the pedestal outside which has not been done This past week we got our AT&T bill in our churches head over doubled! I called the office this past Friday to get an understanding of what had happened When I called, I tried to talk with the finance department which I was transferred to and they drop my callI called back a second time and when they transferred me again my call dropped again This repeated four times and then I was able to talk with a man named Edgar He told me that I was out of contract He could only help me with my bill if I renewed my contract I did not want to renew my contract and so he told me that he was unwilling to help me I asked to be transferred to somebody who can make a difference in my bill and so I was transferred to a lady named MelodyThis is where I feel like things got really badThe tone of melody, the attitude of Melody, and Melody's unwillingness to even try to work with me was unbelievableI asked to speak to a supervisor and she told me that supervisors in her company don't talk to people because they're in meetings all dayI told her that I would wait on the phone until somebody was out of their meeting to talk toShe told me that that would be to hoursI was so frustrated that I was willing to waitI could tell that Melody was frustrated that I was not getting off the phoneI told her that I was not going to get off the phone until I talked to a supervisorShe says I've done everything I can help you with and I said I was not going to hang up until I talk to somebodyShe said let me transfer you to a senior account specialistThe problem with that is that's the same thing that Melody was- senior account specialist When she transferred me, I could barely hear the woman's voice and she said that we are sorry but the system is down and please to call back in two hoursI told this lady that I would like to speak to a supervisor She also told me that I could not speak to a supervisor but that I could get a manager to give me a call backI left my phone number and name and I was promised that somebody would call me back by the end of the dayIt's now two days later and my bill is due today and nobody has called me back Here's how this makes me feelAT&T is only willing to help resolve problems if a customer is going to stay with their company or show them the best interestI thought companies were supposed to biopsy it way that they were supposed to help the customer and care for the customer and then the coustomer would desire to sign Instead what I found out through AT&T is that they don't care about people who have been loyal even with frustrations for over a yearWe were actually considering renewing our contract but after all of these complications and lack of care we are absolutely changing companiesI've never seen a business model this bad
Absolutely disgusted with this service, it has taken service appointments and I still do not have InternetI am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!
My family and I have been with AT&T for several years, the account was in my Mother-in-law's name, She passed in OctoberMy Husband and I have paid the bill for many yearsI called in 11/ to let them know She had passed, rep told me I had days to transfer billingA week later, 12/5, our service was suspendedI called in and since I was told the wrong information, they reinstated our service and gave us until 12/to go to a store and get this figured outI went to our local AT&T store on 12/6, talked to a rep, got a plan of action and was given until 12/to get our next plan phones paid off, $mind you, so we could transfer, which I think is ridiculous!! ON 12/7, our services were suspended againI called 611, spoke with an agent, explained what was going on and He said they shouldn't have done that since we have an agreement and He reinstated our serviceAgain, suspended on 12/12! I cant call So I head to our local store, again, the same rep calls in and the AT&T agent says there is nothing in the notes about giving us until 12/31!! Seriously?? They will not reinstate our services!! This is our only way of communication since AT&T refuses to put new lines in to our house so we can get internet! MY FIL is in another state, ill and has no way to call His family!! This is absolutely unfair and just plain wrongSo, here I sit in the library trying to figure out what to do!! Thanks AT&T!!!
Well, the story begins with my wife nightmareShe asked for a service move to our new place and they canceled her account and send her to collection for $that we never owedThey accepted the mistake multiple conversation but never fixed Then I open my account in and I renegotiated my renewal, they offered me $40/12mbBut I was charged $for the sameWith multiple calls with hours of transferring from one desk to another and explaining the same thing over and again, no one helpedThen I reached out to twitter for help and they responded immediately only to be hearing the Manager of Social Media to change her offer in 5min and offered no help at all I call this abuse and this caused trauma for my wife they way they "played with her mind"To be honest, I am on the verge of a breakdown with their game as wellI never know in such a corporate place, they can hang up your call or transfer you without giving any backgroundThis is my worst customer experience and I am horrified with the prospect of them having a exclusive monopoly in this business Lastly, I have no idea how Revdex.com rate them as A+ while 93% says they have negative experienceWhere will we go if everyone is up for sale