Westmoreland Concrete Construction

RE: THE [redacted] COMPLAINTDEAR [redacted] ,We are responding to the [redacted] Complaint dated 07/01/First, we would like to again state that did not receive this complaint until you emailed to us directly in January 2017,Mrand Mrs [redacted] contracted us to install a driveway at their home in Two years later, in 2014, they complained that their driveway was crumbling, We have attached a copy of the original contract for your use and reviewFirst of all, we do not offer any warranty on our concrete work, it is very difficult to warrant any concrete due to the numerous variables that can adversely affect the integrity of the concreteWe have attached a copy of the signed proposal that states "There is no guarantee that concrete will not crack, spall or chipConcrete contains waterWhen it dries it shrinksContractor will install wire mesh to help prevent any cracking.” I must remind you that two (2) years after we installed the driveway, the [redacted] started to see the surface crumbleTwo (2) years after we installed the driveway, we visited the project area on numerous occasionsWe hypothesized that the material supplied by [redacted] was defective or that excessive road salt had destroyed the surfaceWe invited representatives from both [redacted] ( [redacted] ) and the Portland Supplier [redacted] )After a site visit, [redacted] assumed liability for the defective materialAt that same time, [redacted] agreed to supply new material at no cost for the reworkThey would not reimburse us for the demolition, any labor, wire mesh, trucking, stone and use of our equipmentWe attempted to file a claim with our insurance company and were deniedWe did not receive any insurance money for this rework projectThe fact the [redacted] stated that we ran away with the money is extremely offensive, We could not afford to incur all of the other costs, as listed previously, to complete this rework projectWe verbally communicated this to Mr [redacted] In March of 2015, we formally offered to split the rework costs with the [redacted] in a proposal dated 03/01/Apparently, the [redacted] did not approve of our offer because here we are almost five (5) years later.Please note, we had discovered and resolved this same "defective material” issue on other projectsThe other customers agreed to work with us and split the costs of such rework.Our offer as stated in the 03/01/proposal still standsWe would like to complete the rework and split the costs with the [redacted] This proposal price will have to be adjusted for inflation, we would like to move forward as we proposed two (2) years agoShould you have any questions or concerns, please do not hesitate to contact us; we are eager to resolve this issue.Thank you for your time and consideration.Leslie [redacted] S [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in our most recent response We have not heard any new adjusted for inflation proposal and have not been contacted by Westmoreland Concrete to set up a time to perform the work We would like to resolve the matter and feel they would also They need only contact us so we can finalized the plan for this to be completed My phone number is ###-###-#### Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We have not been contacted by Westmoreland Concrete with an offer We received a response from the Attorney General with a preliminary proposal that was reasonable but it was not adjusted for inflation The Pennsylvania Attorney Generals Office called me this morning They received an email from Westmoreland Concrete asking why we did not contact them It is our understanding that we are to get a proposal from Westmoreland Concrete first and that has not happened The Attorney General said they would get in touch with them to help move things along We are waiting for a response form the Attorney General or Westmoreland Concrete.We believe Westmoreland Concrete is acting in good faith and there is a communication problem Hopefully, this matter will be resolved shortly Feel free to forward our response to Westmoreland Concrete We would like to get the matter resolved as I am sure they would Regards, [redacted]

We appreciate the [redacted] 's written response to our correspondence We do not have record of the [redacted] 's phone calls or voicemail messagesWe are unable to refute the [redacted] 's claims that unanswered phone calls and messages exist We assumed that the [redacted] did not want to proceed with the proposed re-work because the offer was not FREE We assumed that they had received the proposal and did not not want to proceed We could not have offered to do the "repair" work totally for free The concrete and cement supply companies [redacted] and its supplier) assumed liability for the defective product that they sold and supplied I agree that we said that the product portion of the proposed rework would be free This is why we offered to split the costs of the rework with the [redacted] 's To clarify further, the actual costs of the rework is double that of the proposal that we sent to the [redacted] 's in March 2015, thus we would incur the same expense as the [redacted] 's I need to repeat a point that we stated in our first response: We could not and still cannot afford to absorb all of the costs associated with the numerous re-work projects that resulted from the defective product that [redacted] supplied I also need to repeat another point that we made in our first response: We offered other customers the same proposal that we offered the [redacted] 's and they agreed to split the costs with us Two years ago, we installed new concrete for all of the customers that split the rework costs with us We don't know what more that we can do to appease the [redacted] 'sWe visited their project, we have answered phone calls, and offered to replace that driveway at a reduced cost It has been years We respectfully request that the Revdex.com help us resolve this issue We are also in communication the Attorney General's office regarding the [redacted] 's complaintWe have offered the response the the Attorney General as we have to the Revdex.com We are anxious to help the [redacted] 's, but we need the [redacted] 's to meet us half way We will be able to adjust the March proposal for inflation, and start the rework as as soon as the weather and our schedule permits

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A resolution has not been completed The Attorney General's office is in contact with them to help resolve the issue Regards, [redacted]

Terrible experience with Westmoreland Concrete The concrete surface started to flake within years Mike S [redacted] (the owner) promised to fix the problem several times over a year period and never showed up Rude, untrustworthy and does not honor their guarantee

Dear Revdex.comWe completed this project on 10-29/We asked the customer to close this complaintWe did our very best to return all the calls and emails during this period of timeThank You,Leslie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are disappointed that the *** have not accepted our very generous offer We have attempted to meet them half way even though *** *** and its supplier have accepted responsibility for the defective product We are hoping that the Pennsylvania Attorney General's Office will help us resolve this matter We appreciate the Revdex.com facilitation of communication, but it seems the Revdex.com has not been able to help us up until this point

AGAIN, WE WILL REPEAT WHAT HAPPENED AT THIS PROJECT IS NOT THE FAULT OF WESTMORELAND CONCRETE *** *** DELIVERED DEFECTIVE PRODUCT OUR COMPANY, IN GOOD FAITH, HAS OFFERED TO SPLIT THE COSTS OF THE REPAIR WORK WITH THE *** WE HAVE SETTLED THIS CASE WITH THE AID OF THE ATTORNEY GENERAL'S OFFICE THE *** ACCEPTED OUR OFFER TO SPLIT THE COSTS OF THE REWORK WITH US WE STATED ALL ALONG THAT THE PRICING WOULD HAVE TO BE ADJUSTED FOR INFLATION WE DO NOT NO WHAT MORE THAT WE CAN DO TO HELP THE ***

Dear Revdex.com
We completed this project on 10-29/We asked the customer to close this complaintWe did our very best to return all the calls and emails during this period of time.
Thank You,
Leslie

RE: THE *** COMPLAINT DearWe are responding to the *** ComplaintFirst, we would like to again state that we did not receive this complaint until you emailed it to us in January 2017.In 2015, the ***s contracted us to install a driveway at their homeWe completed the work
on 10/29/We completed the work as scheduled in our queueThe ***s did not include an “APROXIMATE START DATE” nor did they include an “APROXIMATE END DATE" on their signed contractWe clearly state on the contract, "if customer does not enter a specific dates below, Contractor will enter project in project queueWe communicated appropriately with the ***sHow else could we have handled this differentlyWe were forthright in our expectations and consequencesWe do not know what more we can do to rectify this complaint.Should you have any questions or concerns, please do not hesitate to contact us; we are eager to resolve this issue.Thank you for your time and consideration.Sincerely,Leslie P*** President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have not been contacted by Westmoreland Concrete with an offer.  We received a response from the Attorney General with a preliminary proposal that was reasonable but it was not adjusted for inflation.  The Pennsylvania Attorney Generals Office called me this morning.  They received an email from Westmoreland Concrete asking why we did not contact them.  It is our understanding that we are to get a proposal from Westmoreland Concrete first and that has not happened.  The Attorney General said they would get in touch with them to help move things along.  We are waiting for a response form the Attorney General or Westmoreland Concrete.We believe Westmoreland Concrete is acting in good faith and there is a communication problem.  Hopefully, this matter will be resolved shortly.  Feel free to forward our response to Westmoreland Concrete.  We would like to get the matter resolved as I am sure they would.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As stated in our most recent response.  We have not heard any new adjusted for inflation proposal and have not been contacted by Westmoreland Concrete to set up a time to perform the work.  We would like to resolve the matter and feel they would also.  They need only contact us so we can finalized the plan for this to be completed.  My phone number is ###-###-####.       
Regards,
[redacted]

RE: THE [redacted] COMPLAINTDEAR [redacted],We are responding to the [redacted] Complaint dated 07/01/16. First, we would like to again state that did not receive this complaint until you emailed to us directly in January 2017,Mr. and Mrs. [redacted] contracted us to install a driveway at their...

home in 2012. Two years later, in 2014, they complained that their driveway was crumbling, We have attached a copy of the original contract for your use and review. First of all, we do not offer any warranty on our concrete work, it is very difficult to warrant any concrete due to the numerous variables that can adversely affect the integrity of the concrete. We have attached a copy of the signed 2012 proposal that states "There is no guarantee that concrete will not crack, spall or chip. Concrete contains water. When it dries it shrinks. Contractor will install wire mesh to help prevent any cracking.” I must remind you that two (2) years after we installed the driveway, the [redacted] started to see the surface crumble. Two (2) years after we installed the driveway, we visited the project area on numerous occasions. We hypothesized that the material supplied by [redacted] was defective or that excessive road salt had destroyed the surface. We invited representatives from both [redacted] ([redacted]) and the Portland Supplier [redacted]). After a site visit, [redacted] assumed liability for the defective material. At that same time, [redacted] agreed to supply new material at no cost for the rework. They would not reimburse us for the demolition, any labor, wire mesh, trucking, stone and use of our equipment. We attempted to file a claim with our insurance company and were denied. We did not receive any insurance money for this rework project. The fact the [redacted] stated that we ran away with the money is extremely offensive, We could not afford to incur all of the other costs, as listed previously, to complete this rework project. We verbally communicated this to Mr. [redacted]. In March of 2015, we formally offered to split the rework costs with the [redacted] in a proposal dated 03/01/15. Apparently, the [redacted] did not approve of our offer because here we are almost five (5) years later.Please note, we had discovered and resolved this same "defective material” issue on other projects. The other customers agreed to work with us and split the costs of such rework.Our offer as stated in the 03/01/15 proposal still stands. We would like to complete the rework and split the costs with the [redacted]. This proposal price will have to be adjusted for inflation, we would like to move forward as we proposed two (2) years ago. Should you have any questions or concerns, please do not hesitate to contact us; we are eager to resolve this issue.Thank you for your time and consideration.Leslie [redacted] S[redacted] President

We appreciate the [redacted]'s written response to our correspondence.  We do not have record of the [redacted]'s phone calls or voicemail messages. We are unable to refute the [redacted]'s claims that unanswered phone calls and messages exist.  We assumed that the [redacted] did not want to proceed with the proposed re-work  because the offer was not FREE.  We assumed that they had received the proposal and did not not want to proceed.  We could not have offered to do the "repair" work totally for free.  The concrete and cement supply companies [redacted] and its supplier) assumed liability for the defective product that they sold and supplied.  I agree that we said that the product portion of the proposed rework would be free.    This is why we offered to split the costs of the rework with the [redacted]'s.  To clarify further, the actual costs of the rework is double that of the proposal that we sent to the [redacted]'s in March 2015, thus we would incur the same expense as the [redacted]'s.   I need to repeat a point that we stated in our first response: We could not and still cannot afford to absorb all of the costs associated with  the numerous re-work projects that resulted from the defective product that [redacted] supplied.  I also need to repeat another point that we made in our first response:  We offered other customers the same proposal that we offered the [redacted]'s and they agreed to split the costs with us.  Two years ago, we installed new concrete for all of the customers that split the rework costs with us.  We don't know what more that we can do to appease the [redacted]'s. We visited their project, we have answered phone calls, and offered to replace that driveway at a reduced cost.   It has been 5 years.  We respectfully request that the Revdex.com help us resolve this issue.  We are also in communication the Attorney General's office regarding the [redacted]'s complaint. We have offered the response the the Attorney General as we have to the Revdex.com.   We are anxious to help the [redacted]'s, but we need the [redacted]'s to meet us half way.  We will be able to adjust the March 2015 proposal for inflation, and start the rework as as soon as the weather and our schedule permits.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  A resolution has not been completed.  The Attorney General's office is in contact with them to help resolve the issue. 
Regards,
[redacted]

Dear Revdex.comWe completed this project on 10-29/15. We asked the customer to close this complaint. We did our very best to return all the calls and emails during this period of time. Thank You,Leslie

Terrible experience with Westmoreland Concrete. The concrete surface started to flake within 2 years. Mike S[redacted] (the owner) promised to fix the problem several times over a 2 year period and never showed up. Rude, untrustworthy and does not honor their guarantee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Because they would not return our repeated calls we recently contacted the State Attorney Generals office to help resolve this issue with the contractor.  They finally responded to the Attorney General within the past week.  This is after they promised to fix the problem four different times at no cost to us over the course of two years.  It appears the only reason they responded was the threat of the Attorney General being involved.We did not see the proposal they attached in their response to you until last week.  Who knows when it was actually typed?  We never stated they ran away with the money.  We said they may have taken the money because we had no evidence that their insurance claim was denied.  When they finally verbally said they would repair it but at a cost to us it was over two years (and four broken promises of repair at no cost) since the original complaint.  As you can see they ignored your letters for over six months.  We are still in contact with the Attorney General and trying to see how to proceed.This issue has not been resolved. Regards,[redacted]