When the customer places the order before he places the order there is a check box with the terms and conditions. Our policy states that once an order is placed if the consumer decides to cancel the order we charge a 3% cancellation fee. We are charged this by the credit card company even if...
we cancel the order. We would like to make the customer happy and as a good faith effort we refunded the cancellation fee amount of $77.97. Attached please find the receipt
Thank You
[redacted]
West Park Electronics
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi
Our customer service rep [redacted] tried to reach out to you, this order was shipped in February you are reporting the problem over 90 later. We can work with you to get the lens exchanged. We have no record of you contacting us regarding an exchange. Please reach out to [redacted]...
[redacted] and he will work through the exchange process with you.
Thank You
[redacted]
[redacted]
[redacted]
We are sorry you had to refuse the item you ordered. As per our return policy all packages are subject to a 15% restocking fee. On 3/30 refund the amount of 1,189.15. As a good faith effor to resolve this complaint on 4.8 a refund of $209.85. The order has been refunded in full.Than...
You[redacted]WestPark Electronics LLCDBA Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:Abe's lies. They say whatever they can to get the sale. Just as expected this time they advt one price and give another because it's an old model, discontinued, or not the retail version. That's not my issue. My issue is that anyone can call and they will be mislead. I can't be at home when they deliver, so my primary concern was sat delivery because I can be there then. So I called last week and acted like I wanted to purchase a TV and told them I HAD to have sat delivery. They said the same thing then as they told me initially. Yes, they can do white glove delivery and it will be on sat.Please review the audio. My CC company already has it and has refunded the money to me. This place is a joke.
Regards,
[redacted]
When the customer places the order before he places the order there is a check box with the terms and conditions. Our policy states that once an order is placed if the consumer decides to cancel the order we charge a 3% cancellation fee. We are charged this by the credit card company even if...
we cancel the order. We would like to make the customer happy and as a good faith effort we refunded the cancellation fee amount of $77.97. Attached please find the receipt
Thank You
[redacted]
West Park Electronics
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi
Our customer service rep [redacted] tried to reach out to you, this order was shipped in February you are reporting the problem over 90 later. We can work with you to get the lens exchanged. We have no record of you contacting us regarding an exchange. Please reach out to [redacted]...
[redacted] and he will work through the exchange process with you.
Thank You
[redacted]
[redacted]
[redacted]
We are sorry you had to refuse the item you ordered. As per our return policy all packages are subject to a 15% restocking fee. On 3/30 refund the amount of 1,189.15. As a good faith effor to resolve this complaint on 4.8 a refund of $209.85. The order has been refunded in full.Than...
You[redacted]WestPark Electronics LLCDBA Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:Abe's lies. They say whatever they can to get the sale. Just as expected this time they advt one price and give another because it's an old model, discontinued, or not the retail version. That's not my issue. My issue is that anyone can call and they will be mislead. I can't be at home when they deliver, so my primary concern was sat delivery because I can be there then. So I called last week and acted like I wanted to purchase a TV and told them I HAD to have sat delivery. They said the same thing then as they told me initially. Yes, they can do white glove delivery and it will be on sat.Please review the audio. My CC company already has it and has refunded the money to me. This place is a joke.
Regards,
[redacted]