Thank you for taking the time to contact usWe value your business and sincerely apologize for any difficulties you have experienced while shopping with usThis situation is not typical of our high service standards, and we apologize for any inconvenience we may have caused youWe are showing that we issued you a prepaid return label and yesterday we issued a full refund with out receiving the package back yet as a sign of good faithPlease see the attached credit memo Please feel free to contact me directly for anything question or needs you may have Thank You [redacted] West Park Electronics LCC DBA Abe's of Maine [redacted] ***
I apologize for trouble you are havingThe company is under new ownership as of 7/11/The new Corporation WestPark Electronics LCC purchased the DBA Abe's of Maine out of bankruptcyThe new owner has nothing to do with the old ownership prior to 7/11/The new owner only purchased the assets out of bankruptcyI would suggest the customer call his Westpark Electronics LLCPlease let me know if I can be of any assistance D/B/A Abe's of Maine [redacted] ***
[redacted] My customer service representative [redacted] reached out to you on 6/and upgraded your order at no additional chargeYou indicated that you were satisfied and would withdraw the complaintThank You [redacted] ***
As with many others complaints with this company we placed an order from Abe's of Maine based on their website price of $for a Tamron 150-mm lens The order was accepted but then they asked us to call about placing the order A person named Jeff S [redacted] then called and I let him talk to my wife since he said we could buy a "retail package" Basically it amounted to lens caps, a hood, a bag and bracket for tripod We got a order confirmation and receipt all based on the same order number with the $ We never were provided a price on the "retail package" until it showed up on our credit card for $ One can purchase all the "retail package" items for less than $ I feel this practice of calling to confirm the price and then charge extra for items that appear on the original offer for $deceptive I immediately contacted my credit card company to file a complaint This was never the practice at the old Abe's of Maine You got what was offered on line Be
Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our company recentlyWe have many international customers who we sell toWe have two versions of the camera listed on the websiteI have attached screen shotsAccording to our records we show you ordered the international version of the camera I apologize you did not notice that on the product pagePlease accept our apologies for As a gesture of our regret, we are prepared to offer you the USA version for the same pricePlease call me directly and I will place your order for you Thank You [redacted] Westpark Electronics LLC [redacted] ###-###-#### ###-###-#### Fax
Dear [redacted] We contacted [redacted] and resolved the issueThe Customer agreed to a year warranty and $refund back to his credit card Thank you 255);">
I ordered a camera online and received an email asking me to contact Abe's to confirm my orderAfter countless phone calls, I was finally able to contact a personNo one answers their customer service numberI was told that the product I ordered, was no longer available anywhere and they suggested that I upgrade to a more expensive product which I didI then searched [redacted] , and found the product that was "unavailable", and the upgraded product at a significantly lower priceI contacted Abe's again, and was told that [redacted] had inferior products with no warrantyI plan to return the product when it arrives, and dispute the charge on my credit cardI looked on a Consumer Affairs site and found similar complaints as mineApparently they Practice a 'Bait and Switch" scam on a regular basisThe representative I spoke with is Jeff S [redacted]
On June 20th Abe’s of Maine advertised a Canon 6D camera body on the internet $1,indicating it normally retailed for $1, I ordered it, using a credit card I received an email confirmation for # [redacted] which indicated the order will take 1-days to process Later that day I received a call from a salesman there trying to sell me batteries for the camera for an increase in the price by more than $ (I already have a Canon 6D which is broken I seem to recall it came with batteries) I declined to buy more batteries Later that day I received another call from a woman at NJ number [redacted] She asked me when I needed the camera I said that is an odd question I am in no hurry, but as soon as practical She said it would be at least weeks before they would be able to ship one to me, unless I wanted a US version I said I didn’t really care what version, they are all made in Japan She said the US version would be $more I told her I had
I placed an order on 5/15/for a 5D MarkIVToday is 5/18/and I attempted to cancel my order before it is completed through processing and accruing shipping/cancellation feesI spoke with Jeff S and he said the product had shipped at 10am on 5/17/ However, I called [redacted] who was the shipper at 4pm and they mentioned that they had not received the package and that the label was created on 12:27pm which is later than Jeff had quotedI called Jeff to cancel the order and not ship it but he said it already shipped and that the shipper updates their system at midnight (I called the shipper and they said their system updates in minutes)So then I call Jeff again and he said he didnt care, the product had already shipped and that I would have to pay shipping and return shipping plus a 15% restocking fee which in total amounts to more than $because the camera costs $ Its now 1:on 5/18/and the tracking info on the shipper's website shows that the product wa
Dear *** ***I am seeing your order was cancelled as per your request and your credit card was not chargedWe apologize for the longer than hold times during the busy holiday season.Please let me know if you need anything additionalThank You [redacted] ***WestPark Electronicsdba Abe's of Maine [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business requested me to ship the camera back to them on my cost and without any responsibility on themThey simply want me to pay for their mistakeThey intentionally sold me the imported camera for the higher price of the USA model despite the emails I sent to warn them before shipment and the emails were forwarded to you for your records I explained to them that I have the camera in Cairo, Egypt now and it is almost impossible to send it back to them; the possibility of the camera reaching them is almost zero percent and why should I pay for the shipping cost and the take the full responsibility and riskWhat if the camera doesn’t reach them (most likely) I will lose my money & the camera I acted in a good faith with them and they deliberately deceived me Yesterday, I responded back to them that I am not happy of their proposal of refunding the $but I will accept it because I thought that Revdex.com is not looking into the case and I am busy with a new projectI even sent you (Revdex.com) an email today to check on the status of my complaint as I was not aware of the process and I expected an email from you Letting them away without any disciplinary action will allow them to deceive more customersRefunding $is not a penalizing action because it is an extra money that they charged me for something that is cheaper Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is untrue and misleadingMy order cancellation does not detail the amount that was voidedThey also have bad sales practices of bait and switchWhen calling them their phone system rarely connects you to a person and when it does they place your on hold and then hang up Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The information provided in the response are completely wrongI never mentioned that date and I never asked a representative to change the shipping methodDo you have anything that proves your claim? I sent an email asking if I can get the item by 7/3/and I never specified any other date Regards, [redacted]
***Thank you for contacting us for the enclosed matter belowFirst we would like to express our deepest regret for the inconvenience caused to youWe are sorry that you were not satisfied by with the product and service.We assure you that your complaint will be handled in a strict and serious wayWe have agreed to refund you in full, since the the trucking company couldn't deliver on the date he promised due to a mechanical breakdown.Our customer service representative [redacted] reached out to [redacted] and apologized for what transpired with the orderWe have issued you a full refund and for the inconvenience you were shipped a tilt mount at not chargePlease accept our apologiesThank you for your understanding.Thank You [redacted] ***Abe's of Maine [redacted]
Nikon D SLR digital camera advertised as "import factory fresh" for a good price An hour after ordering online, I get a call from a sales rep at Abe's informing me that my selection is an import, with a non-english menu, no warranty and a lower quality battery I was offered a english menu with a warranty and a better battery for about $more I balked and the rep found a "coupon" to reduce the price NONE of this information was listed in the advertisement Unethical business - STAY AWAY!!!!!
Complaint: [redacted] I am rejecting this response because: Never provided authorized [redacted] documentation Called [redacted] directly and they do not recognize this company as an authorized dealer Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] I apologize that you were on hold for minutes we truly care about our customers your order is canceled and was refunded yesterday $An email was sent to you confirming your order was canceled and refundedPlease accept my apologizes Thank youSally D***
I purchased online a [redacted] on SaturdayOn Monday, I got an email from the Business stating that I needed to call and confirm the purchaseWhen I did, I spoke with Jeff, and he attempted to upsell me an additional battery and better shipmentAfter going back and forth, he stated that I will get a 5hr life batter plus their express shipping which would get me my camera by the end of the same weekWe agreed to a $up charge and that was itOtherwise it would be standard [redacted] which would take 7-daysI finally got a confirmation with tracking only to see it was UPS ground service and it would take a week before I get the packageI sent an email to Jeff questioning this because this is not what I was toldThis afternoon, he called me and immediately attacked me on the phone asking if I am trying to cause problems with him, why am I causing trouble, this is not what he told me, that he has a recording of the conversationHe said he does not want to deal with me and will canc
I placed an order for a very specific Samsung 75" TV that I have purchased a number of times over the past couple years from various retailers -- a Samsung 75J75" Smart LED TVI was having the unit shipped to a different office and received an e-mail from "Jeff **" in their "customer service" department to confirm the orderWhile I was on the phone he said, "Are you sure you want the commercial model made in China and not the consumer model made in Mexico?" Of course the consumer model was "better" and was roughly $more than the model I bought ($1579) I checked my previous order and the model was exactly the same, so I called back and he basically said, "Do more research and call us back." I told him to just cancel the order because I didn't appreciate the attitudeI'll end up paying more for it now but at least it will come from a reputable sourceI highly doubt that Samsung makes different versions of the same TV with the exact same part number, and I'm also curious why if there's a different one available their website doesn't show itSteer clear
Thank you for taking the time to contact usWe value your business and sincerely apologize for any difficulties you have experienced while shopping with usThis situation is not typical of our high service standards, and we apologize for any inconvenience we may have caused youWe are showing that we issued you a prepaid return label and yesterday we issued a full refund with out receiving the package back yet as a sign of good faithPlease see the attached credit memo Please feel free to contact me directly for anything question or needs you may have Thank You [redacted] West Park Electronics LCC DBA Abe's of Maine [redacted] ***
I apologize for trouble you are havingThe company is under new ownership as of 7/11/The new Corporation WestPark Electronics LCC purchased the DBA Abe's of Maine out of bankruptcyThe new owner has nothing to do with the old ownership prior to 7/11/The new owner only purchased the assets out of bankruptcyI would suggest the customer call his Westpark Electronics LLCPlease let me know if I can be of any assistance D/B/A Abe's of Maine [redacted] ***
[redacted] My customer service representative [redacted] reached out to you on 6/and upgraded your order at no additional chargeYou indicated that you were satisfied and would withdraw the complaintThank You [redacted] ***
As with many others complaints with this company we placed an order from Abe's of Maine based on their website price of $for a Tamron 150-mm lens The order was accepted but then they asked us to call about placing the order A person named Jeff S [redacted] then called and I let him talk to my wife since he said we could buy a "retail package" Basically it amounted to lens caps, a hood, a bag and bracket for tripod We got a order confirmation and receipt all based on the same order number with the $ We never were provided a price on the "retail package" until it showed up on our credit card for $ One can purchase all the "retail package" items for less than $ I feel this practice of calling to confirm the price and then charge extra for items that appear on the original offer for $deceptive I immediately contacted my credit card company to file a complaint This was never the practice at the old Abe's of Maine You got what was offered on line Be
Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our company recentlyWe have many international customers who we sell toWe have two versions of the camera listed on the websiteI have attached screen shotsAccording to our records we show you ordered the international version of the camera I apologize you did not notice that on the product pagePlease accept our apologies for As a gesture of our regret, we are prepared to offer you the USA version for the same pricePlease call me directly and I will place your order for you Thank You [redacted] Westpark Electronics LLC [redacted] ###-###-#### ###-###-#### Fax
Dear [redacted] We contacted [redacted] and resolved the issueThe Customer agreed to a year warranty and $refund back to his credit card Thank you 255);">
I ordered a camera online and received an email asking me to contact Abe's to confirm my orderAfter countless phone calls, I was finally able to contact a personNo one answers their customer service numberI was told that the product I ordered, was no longer available anywhere and they suggested that I upgrade to a more expensive product which I didI then searched [redacted] , and found the product that was "unavailable", and the upgraded product at a significantly lower priceI contacted Abe's again, and was told that [redacted] had inferior products with no warrantyI plan to return the product when it arrives, and dispute the charge on my credit cardI looked on a Consumer Affairs site and found similar complaints as mineApparently they Practice a 'Bait and Switch" scam on a regular basisThe representative I spoke with is Jeff S [redacted]
On June 20th Abe’s of Maine advertised a Canon 6D camera body on the internet $1,indicating it normally retailed for $1, I ordered it, using a credit card I received an email confirmation for # [redacted] which indicated the order will take 1-days to process Later that day I received a call from a salesman there trying to sell me batteries for the camera for an increase in the price by more than $ (I already have a Canon 6D which is broken I seem to recall it came with batteries) I declined to buy more batteries Later that day I received another call from a woman at NJ number [redacted] She asked me when I needed the camera I said that is an odd question I am in no hurry, but as soon as practical She said it would be at least weeks before they would be able to ship one to me, unless I wanted a US version I said I didn’t really care what version, they are all made in Japan She said the US version would be $more I told her I had
I placed an order on 5/15/for a 5D MarkIVToday is 5/18/and I attempted to cancel my order before it is completed through processing and accruing shipping/cancellation feesI spoke with Jeff S and he said the product had shipped at 10am on 5/17/ However, I called [redacted] who was the shipper at 4pm and they mentioned that they had not received the package and that the label was created on 12:27pm which is later than Jeff had quotedI called Jeff to cancel the order and not ship it but he said it already shipped and that the shipper updates their system at midnight (I called the shipper and they said their system updates in minutes)So then I call Jeff again and he said he didnt care, the product had already shipped and that I would have to pay shipping and return shipping plus a 15% restocking fee which in total amounts to more than $because the camera costs $ Its now 1:on 5/18/and the tracking info on the shipper's website shows that the product wa
Dear *** ***I am seeing your order was cancelled as per your request and your credit card was not chargedWe apologize for the longer than hold times during the busy holiday season.Please let me know if you need anything additionalThank You [redacted] ***WestPark Electronicsdba Abe's of Maine [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business requested me to ship the camera back to them on my cost and without any responsibility on themThey simply want me to pay for their mistakeThey intentionally sold me the imported camera for the higher price of the USA model despite the emails I sent to warn them before shipment and the emails were forwarded to you for your records I explained to them that I have the camera in Cairo, Egypt now and it is almost impossible to send it back to them; the possibility of the camera reaching them is almost zero percent and why should I pay for the shipping cost and the take the full responsibility and riskWhat if the camera doesn’t reach them (most likely) I will lose my money & the camera I acted in a good faith with them and they deliberately deceived me Yesterday, I responded back to them that I am not happy of their proposal of refunding the $but I will accept it because I thought that Revdex.com is not looking into the case and I am busy with a new projectI even sent you (Revdex.com) an email today to check on the status of my complaint as I was not aware of the process and I expected an email from you Letting them away without any disciplinary action will allow them to deceive more customersRefunding $is not a penalizing action because it is an extra money that they charged me for something that is cheaper Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is untrue and misleadingMy order cancellation does not detail the amount that was voidedThey also have bad sales practices of bait and switchWhen calling them their phone system rarely connects you to a person and when it does they place your on hold and then hang up Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The information provided in the response are completely wrongI never mentioned that date and I never asked a representative to change the shipping methodDo you have anything that proves your claim? I sent an email asking if I can get the item by 7/3/and I never specified any other date Regards, [redacted]
***Thank you for contacting us for the enclosed matter belowFirst we would like to express our deepest regret for the inconvenience caused to youWe are sorry that you were not satisfied by with the product and service.We assure you that your complaint will be handled in a strict and serious wayWe have agreed to refund you in full, since the the trucking company couldn't deliver on the date he promised due to a mechanical breakdown.Our customer service representative [redacted] reached out to [redacted] and apologized for what transpired with the orderWe have issued you a full refund and for the inconvenience you were shipped a tilt mount at not chargePlease accept our apologiesThank you for your understanding.Thank You [redacted] ***Abe's of Maine [redacted]
Nikon D SLR digital camera advertised as "import factory fresh" for a good price An hour after ordering online, I get a call from a sales rep at Abe's informing me that my selection is an import, with a non-english menu, no warranty and a lower quality battery I was offered a english menu with a warranty and a better battery for about $more I balked and the rep found a "coupon" to reduce the price NONE of this information was listed in the advertisement Unethical business - STAY AWAY!!!!!
Complaint: [redacted] I am rejecting this response because: Never provided authorized [redacted] documentation Called [redacted] directly and they do not recognize this company as an authorized dealer Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] I apologize that you were on hold for minutes we truly care about our customers your order is canceled and was refunded yesterday $An email was sent to you confirming your order was canceled and refundedPlease accept my apologizes Thank youSally D***
I purchased online a [redacted] on SaturdayOn Monday, I got an email from the Business stating that I needed to call and confirm the purchaseWhen I did, I spoke with Jeff, and he attempted to upsell me an additional battery and better shipmentAfter going back and forth, he stated that I will get a 5hr life batter plus their express shipping which would get me my camera by the end of the same weekWe agreed to a $up charge and that was itOtherwise it would be standard [redacted] which would take 7-daysI finally got a confirmation with tracking only to see it was UPS ground service and it would take a week before I get the packageI sent an email to Jeff questioning this because this is not what I was toldThis afternoon, he called me and immediately attacked me on the phone asking if I am trying to cause problems with him, why am I causing trouble, this is not what he told me, that he has a recording of the conversationHe said he does not want to deal with me and will canc
I placed an order for a very specific Samsung 75" TV that I have purchased a number of times over the past couple years from various retailers -- a Samsung 75J75" Smart LED TVI was having the unit shipped to a different office and received an e-mail from "Jeff **" in their "customer service" department to confirm the orderWhile I was on the phone he said, "Are you sure you want the commercial model made in China and not the consumer model made in Mexico?" Of course the consumer model was "better" and was roughly $more than the model I bought ($1579) I checked my previous order and the model was exactly the same, so I called back and he basically said, "Do more research and call us back." I told him to just cancel the order because I didn't appreciate the attitudeI'll end up paying more for it now but at least it will come from a reputable sourceI highly doubt that Samsung makes different versions of the same TV with the exact same part number, and I'm also curious why if there's a different one available their website doesn't show itSteer clear