I ordered items from this company in the past with no issuesI placed another order on September and it is now November and my order is still "processing"I have contacted this business by email, PayPal, and Facebook and still no responseI have requested a refund, and still no response
I placed an order on December 14, On the website it states order typically take weeks to process I have sent requests for a status update on my order and have received no response (which is stated on the webpage to typically take days) I have contacted the owner by e-mail and on Facebook, as well as Instagram, and have not received a response At this point I would like the item I paid for (I also had to pay shipping), or a full refund, since I cannot get a response or my item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance. *** ***
I ordered three items on August 17th (order #***) and its still listed as awaiting fulfillment and I cant get a response from the company regarding an ETA Then I checked Revdex.com and saw that this is a very common occurrence with this company
Hello ***, we apologize for the confusion and are not sure why it still existsWe did ship out your order on June 15thIt was delivered on June 19thThese delivery was actually still within the week time frame that was agreed to when your checked out before purchasing with usWe make
sure all customers click on "Agree to Terms" and in those terms we state it can take weeks to ship out orders (and say it in the Item Description as well)We do have proof in several forms of our receipt of shipment and delivery confirmation with tracking to your address listed on the invoice you provided us withWe attached forms of this for you to viewA file with the Revdex.com is very serious to us and we don't want a bad review over an order we did fully ship and fulfillI hope this helps and will hopefully clear up this complaint as addressed- Thank you. Tracking Number: ***
I purchased products from this company on December 26th and have yet to receive themI have contacted the company times with absolutely no responseMy account with FTGS states my order is awaiting fulfillmentI am seeking a full refund of $
I ordered a mug from this shop several months agoI never received it and shortly after their website was downI located the shop on Etsy and made a complaint with them even sending a screenshot of my orderI just want what I ordered or my money back it’s pretty simple
I ordered items from ftgs on April 7th at 9:p.mmy order number is *** the total amount was $I have not received any product from ftgs I have sent many messages through Facebook and their website and have gotten no responseI would like my money returned
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will inform you once I have received the refund and product.*** ***
Revdex.com:On 6/17/I did receive the tank top and a can coozie I had ordered as well as an extra coozie There were no leggings or explanation of the lack of leggings just an email that said I had store credit I am happy with the product I received and will use the store credit so as not to lose out on that money but I am still disappointed in the lack of communication from the company I still have yet to hear from them other than the message I have received through Revdex.com The lack of communication makes me leery of doing any further business with this company
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I placed an online order with this company on August 16thAfter not receiving my product I sent multiple emails questioning when I would receive the product as their site states it may take up to weeksNo one from the company has responded to any messages I have sent through their website, the email they have listed as a secondary email, or their Etsy store emailThe issue I’m having is that they have my money and I have no productAfter reviewing their Facebook and Etsy pages I’ve found this to be a common issue
I made a two part order on May 2nd for a coffee mug, can holder/coolers, and a necklace On May 22nd the mug and one holder/cooler was delivered to a friend It is now June 19th and I have yet to receive the second half of my order The website states "processing times may vary and can take up to WEEKS to leave our facility (OR the specified ship date that is found in an item's description, if different for any reason such as custom made items / made to order items / FTGS Brand Items; in most cases these categories can take up to 2-weeks)This is not including the date of purchase or en route shipping times" All of my remaining items state "it could take up to weeks"; it has been almost weeks I have emailed the owner several times per instructions on the website about the status of my order and ultimately a refund (5/6, 5/11, 6/11, 6/13, they replied to give tracking number for first order on 5/19) I also left messages in their customer message center on 5/11, 5/14,
Hello- on behalf of FTGS, we apologize for the confusion with this orderIt was marked as shipped by an assistant in our system and we did not realize that there was an issue or that it had not shippedIt was a product (dress) that had been Out of Stock but marked as available and seemed to have
caused some glitches/confusion on our back end with the invoicing and website order automationI truly apologize that this matter was not noticed or attended to earlierThe order in the full amount has since been refunded and we hope this will resolve the situationAs we have just went in to process the refund please note it may take 24-hours to reflect back into your (the buyer's) account- Thank you and have a great day
Hello, we apologize for the delayed response. As you'll notice in the Terms and Conditions under Shipping Policies, orders can take up to 3 weeks to ship out (not including your date of purchase). As it was the 4th of July holiday, we were closed and went over that by a few days with a lot of koozie...
sales to keep up with. USPS will be picking up your order within 24 hours as a message was sent to you on 7-6-17 about this in the morning. USPS Tracking is/will be>[redacted] . - Thank you!!!
The full amount of the order for this customer (last name: Waldbauer) has been refunded. We do apologies completely and take responsibility for this delayed order and have complied with the buyer's request for a full refund. - Thank you.
Hello, we have provided a full refund for the part of the order in which Ms. [redacted] has requested a refund for. This was done in full and we have proof of supporting documents from our credit card processor/financial institution. We are very sorry for the inconvenience this has caused our...
customer and as she stated her desired outcome was a refund, we feel like we've done our part to close out this complaint amicably at this time. - Thank you and again, our apologies of course for this error on our behalf.
Hello [redacted]. Thank you for letting us know about this order and the problems occurred with it. Our company is new to having employees and although this is no excuse, it's been a learning curve for us to have a shipping assistant, etc. We've been trying to iron out all the kinks accordingly. We...
have attached proof of shipment, and proof of delivery, along with proof of $20.00 in store credit for the leggings not shipped and a little extra for your troubles. We do appreciate your patience and your business with our company and apologize we've let you down. With a new stable system in place, we are confident we'll be on the right track and path to even more success. Our 4 & 1/2 years has not come without highs and lows but we continue to strive to serve our amazing customers with the experience they deserve and expect from FTGS. - Thank you for your time in reviewing this.
I ordered items from this company in the past with no issuesI placed another order on September and it is now November and my order is still "processing"I have contacted this business by email, PayPal, and Facebook and still no responseI have requested a refund, and still no response
I placed an order on December 14, On the website it states order typically take weeks to process I have sent requests for a status update on my order and have received no response (which is stated on the webpage to typically take days) I have contacted the owner by e-mail and on Facebook, as well as Instagram, and have not received a response At this point I would like the item I paid for (I also had to pay shipping), or a full refund, since I cannot get a response or my item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance. *** ***
I ordered three items on August 17th (order #***) and its still listed as awaiting fulfillment and I cant get a response from the company regarding an ETA Then I checked Revdex.com and saw that this is a very common occurrence with this company
Hello ***, we apologize for the confusion and are not sure why it still existsWe did ship out your order on June 15thIt was delivered on June 19thThese delivery was actually still within the week time frame that was agreed to when your checked out before purchasing with usWe make
sure all customers click on "Agree to Terms" and in those terms we state it can take weeks to ship out orders (and say it in the Item Description as well)We do have proof in several forms of our receipt of shipment and delivery confirmation with tracking to your address listed on the invoice you provided us withWe attached forms of this for you to viewA file with the Revdex.com is very serious to us and we don't want a bad review over an order we did fully ship and fulfillI hope this helps and will hopefully clear up this complaint as addressed- Thank you. Tracking Number: ***
I purchased products from this company on December 26th and have yet to receive themI have contacted the company times with absolutely no responseMy account with FTGS states my order is awaiting fulfillmentI am seeking a full refund of $
I ordered a mug from this shop several months agoI never received it and shortly after their website was downI located the shop on Etsy and made a complaint with them even sending a screenshot of my orderI just want what I ordered or my money back it’s pretty simple
I ordered items from ftgs on April 7th at 9:p.mmy order number is *** the total amount was $I have not received any product from ftgs I have sent many messages through Facebook and their website and have gotten no responseI would like my money returned
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will inform you once I have received the refund and product.*** ***
Revdex.com:On 6/17/I did receive the tank top and a can coozie I had ordered as well as an extra coozie There were no leggings or explanation of the lack of leggings just an email that said I had store credit I am happy with the product I received and will use the store credit so as not to lose out on that money but I am still disappointed in the lack of communication from the company I still have yet to hear from them other than the message I have received through Revdex.com The lack of communication makes me leery of doing any further business with this company
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I placed an online order with this company on August 16thAfter not receiving my product I sent multiple emails questioning when I would receive the product as their site states it may take up to weeksNo one from the company has responded to any messages I have sent through their website, the email they have listed as a secondary email, or their Etsy store emailThe issue I’m having is that they have my money and I have no productAfter reviewing their Facebook and Etsy pages I’ve found this to be a common issue
I made a two part order on May 2nd for a coffee mug, can holder/coolers, and a necklace On May 22nd the mug and one holder/cooler was delivered to a friend It is now June 19th and I have yet to receive the second half of my order The website states "processing times may vary and can take up to WEEKS to leave our facility (OR the specified ship date that is found in an item's description, if different for any reason such as custom made items / made to order items / FTGS Brand Items; in most cases these categories can take up to 2-weeks)This is not including the date of purchase or en route shipping times" All of my remaining items state "it could take up to weeks"; it has been almost weeks I have emailed the owner several times per instructions on the website about the status of my order and ultimately a refund (5/6, 5/11, 6/11, 6/13, they replied to give tracking number for first order on 5/19) I also left messages in their customer message center on 5/11, 5/14,
Hello- on behalf of FTGS, we apologize for the confusion with this orderIt was marked as shipped by an assistant in our system and we did not realize that there was an issue or that it had not shippedIt was a product (dress) that had been Out of Stock but marked as available and seemed to have
caused some glitches/confusion on our back end with the invoicing and website order automationI truly apologize that this matter was not noticed or attended to earlierThe order in the full amount has since been refunded and we hope this will resolve the situationAs we have just went in to process the refund please note it may take 24-hours to reflect back into your (the buyer's) account- Thank you and have a great day
Hello, we apologize for the delayed response. As you'll notice in the Terms and Conditions under Shipping Policies, orders can take up to 3 weeks to ship out (not including your date of purchase). As it was the 4th of July holiday, we were closed and went over that by a few days with a lot of koozie...
sales to keep up with. USPS will be picking up your order within 24 hours as a message was sent to you on 7-6-17 about this in the morning. USPS Tracking is/will be>[redacted] . - Thank you!!!
The full amount of the order for this customer (last name: Waldbauer) has been refunded. We do apologies completely and take responsibility for this delayed order and have complied with the buyer's request for a full refund. - Thank you.
Hello, we have provided a full refund for the part of the order in which Ms. [redacted] has requested a refund for. This was done in full and we have proof of supporting documents from our credit card processor/financial institution. We are very sorry for the inconvenience this has caused our...
customer and as she stated her desired outcome was a refund, we feel like we've done our part to close out this complaint amicably at this time. - Thank you and again, our apologies of course for this error on our behalf.
Hello [redacted]. Thank you for letting us know about this order and the problems occurred with it. Our company is new to having employees and although this is no excuse, it's been a learning curve for us to have a shipping assistant, etc. We've been trying to iron out all the kinks accordingly. We...
have attached proof of shipment, and proof of delivery, along with proof of $20.00 in store credit for the leggings not shipped and a little extra for your troubles. We do appreciate your patience and your business with our company and apologize we've let you down. With a new stable system in place, we are confident we'll be on the right track and path to even more success. Our 4 & 1/2 years has not come without highs and lows but we continue to strive to serve our amazing customers with the experience they deserve and expect from FTGS. - Thank you for your time in reviewing this.
Our records indicate the aforementioned order was refunded in full. Our company holds financial records for this transaction of proof of refund.