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Wheelz N Grillez

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Wheelz N Grillez Reviews (21)

Got the custom parts for my truck I was looking everywhere forVery Happy!

Hello [redacted] ,Thank you for your honest feedback both with the [redacted] report this email Unfortunately, we did not package the wheel in question as your order was a drop shipment direct from the manufacturer's warehouse [redacted] GroupOur policies binding us to [redacted] Group's shipping policies can be located on our web site with the following link: ***:/***[redacted] In this situation, we are bound to [redacted] Group's policies They have officially denied responsibility with the damage of the wheel That leaves both our organizations stuck holding the ramifications of this unfortunate circumstance I hope that you can understand the unfortunate position their decision puts us in We have no choice based on Starr's selling power but to except their findings Be that as it may, the [redacted] report is directed toward our company as a drop ship distributor for [redacted] Group; we have represented [redacted] Group in this capacity for years We appreciate your willingness to understand our unfortunate situation with this issue and look forward to your suggestions on how we can help resolve any ill will you may have toward our company ManagementWheelz N Grillez Note: This letter will be saved as official record of response to ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company's customer service department over the phone gave me an address of where to ship the part and an RMA number to write on the package Because of their customer service department's lack of knowledge towards their company policies, the agent did not make it clear to me they were sending a pre-paid shipping label until I had already placed the package in the mailSecondly, I was told specifically by their customer service department a few weeks ago that the warehouse was able to track the RMA number and confirm that they did in fact receive the part Not only that, but I was also told during the same call that I would be receiving a refund via [redacted] .I never received the refund, and when I called back to speak with customer service, their phone systems are now changed so that you can not actually talk to a live person You have to leave a message, and wait for a response.I didn't actually even receive a call back after leaving a message, I was emailed saying that they were not going to refund my money.This is unacceptable to me as a customer Either I was blatantly lied to, or very mislead Once again, I clearly didn't keep the product, it was confirmed by one of their employees that the warehouse did receive it, yet management is now refusing to follow through with the refund.Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

MEMORANDUM FOR ARIZONA Revdex.comFROM: WHEELZ N GRILLEZ SUBJECT: RESPONSE TO COMPLAINT ID: *** ordered the incorrect part and did not use the *** Label provided to return the part As we explained before, this label is used to track the return for credit with the shipping vendor We shipped the part requested by the customer and we are not willing to lose money because of customer mistakesWe will have to consider this matter closed as we will not be held hostage over this matter. Management Wheelz N Grillez Note: This letter will be saved as official record of response to Revdex.com

MEMORANDUM FOR ARIZONA Revdex.comFROM: WHEELZ N GRILLEZ SUBJECT: RESPONSE TO COMPLAINT ID ***The customer was provided a *** Return Label given from the Service Center's Return Department This label is used to track returns and to ensure credit is
provided to our company for the return However, customer decides to ship the parts back thru the post office, in which the parts were never recovered by the return shipping department and credit was never given to our company for the return Our company in good faith attempted to provide this customer return service even though he ordered the incorrect partNo Refund will be issued until Part is Returned. The email which we provided is embedded below: ----------------------------------------------From: ***@***.comReply-to: ***@***.comTo: ***@***.comSent: 6/10/3:05:P.MUS Mountain Standard TimeSubj: Confirmation from *** Email/Online LabelHello *** ***, Please review the shipment information belowIf it is correct, access *** Email/Online Label to process your returnHowever, if there are ANY errors or you need to cancel this shipment please call ###-###-####.Help on printing the label and scheduling a pickup is available via the Quick Help button on the Shipment Selection screen after you access the Online Label URL.Once you have generated your Online Label, you have days till midnight (Central Time Zone) to reprint the same label.If you require more information about this shipment, please call ###-###-####. Having problems accessing the URL?You must access the URL on or before the Label Expiration Date of 07-09-If the label has expired, please contact the company sending you the label to generate another return request.You may also access your label at the Online Label login website at: https://www.***.com/***Once there, you may use this User ID (***) and Password (***).If you are still having problems, call *** technical support at ###-###-#### for assistance.SHIPPER INFORMATIONWheelz GrillezAttn: *** *** *** *** *
*** ** ***
***RECIPIENT INFORMATIONShipping Service CenterAttn: returns Department*** *** ***
*** ** ***
***RETURN CONFIRMATION INFORMATIONLabel Expiration Date: 07-09-2013RMA Number: ***RMA Date: 2013-06-10SHIPMENT DETAILSTotal Pieces (Pallets if freight): 1Weight: (1st Piece/Pallet)Product: autopart (1st Piece/Pallet)Packaging: Other PackagingSimplify your shipping with *** Returns Solutions.Best Regards, ManagementPh: ###-###-####Fax: ###-###-####Management Wheelz N Grillez Note: This letter will be saved as official record of response to Revdex.com

MEMORANDUM FOR ARIZONA Revdex.com FROM: WHEELZ N GRILLEZ SUBJECT: RESPONSE TO COMPLAINT ID: ***Our company records show Order Number: *** has been REFUNDEDSorry for any inconvenience, please use Promo Code "wgpromo" for
5% Discount on future orders. Product/Service: Milanni Wheels MIL-448Purchase Date: 4/25/2014Model: Blade Chrome 448size 20x8*** *** *** *** *** *** * ** ***Daytime Phone: ###-###-####E-mail: ***ManagementWheelz N Grillez Note: This letter will be saved as official record of response to Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company's customer service department over the phone gave me an address of where to ship the part and an RMA number to write on the package.  Because of their customer service department's lack of knowledge towards their company policies, the agent did not make it clear to me they were sending a pre-paid shipping label until I had already placed the package in the mail.
Secondly, I was told specifically by their customer service department a few weeks ago that the warehouse was able to track the RMA number and confirm that they did in fact receive the part.  Not only that, but I was also told during the same call that I would be receiving a refund via [redacted].I never received the refund, and when I called back to speak with customer service, their phone systems are now changed so that you can not actually talk to a live person.  You have to leave a message, and wait for a response.I didn't actually even receive a call back after leaving a message, I was emailed saying that they were not going to refund my money.This is unacceptable to me as a customer.  Either I was blatantly lied to, or very mislead.  Once again, I clearly didn't keep the product, it was confirmed by one of their employees that the warehouse did receive it, yet management is now refusing to follow through with the refund.Regards,
[redacted]

Hello [redacted],Thank you for your honest feedback both with the [redacted] report this email.  Unfortunately, we did not package the wheel in question as your order was a drop shipment direct from the manufacturer's warehouse [redacted] Group. Our policies binding us to...

[redacted] Group's shipping policies can be located on our web site with the following link:  [redacted]://[redacted].[redacted].[redacted].[redacted]    In this situation, we are bound to [redacted] Group's policies.  They have officially denied responsibility with the damage of the wheel.  That leaves both our organizations stuck holding the ramifications of this unfortunate circumstance.  I hope that you can understand the unfortunate position their decision puts us in.  We have no choice based on Starr's selling power but to except their findings.  Be that as it may, the [redacted] report is directed toward our company as a drop ship distributor for [redacted] Group; we have represented [redacted] Group in this capacity for years.  We appreciate your willingness to understand our unfortunate situation with this issue and look forward to your suggestions on how we can help resolve any ill will you may have toward our company.   ManagementWheelz N Grillez Note: This letter will be saved as official record of response to [redacted].

MEMORANDUM FOR ARIZONA Revdex.comFROM: WHEELZ N GRILLEZ SUBJECT:  RESPONSE TO COMPLAINT ID [redacted]The customer was provided a [redacted] Return Label given from the Service Center's Return Department.  This label is used to track returns and to ensure credit is...

provided to our company for the return.  However, customer decides to ship the parts back thru the post office, in which the parts were never recovered by the return shipping department and credit was never given to our company for the return.  Our company in good faith attempted to provide this customer return service even though he ordered the incorrect part. No Refund will be issued until Part is Returned.  The email which we provided is embedded below: ----------------------------------------------From: [redacted].comReply-to: [redacted].comTo: [redacted].comSent: 6/10/2013 3:05:57 P.M. US Mountain Standard TimeSubj: Confirmation from [redacted] Email/Online LabelHello [redacted], Please review the shipment information below. If it is correct, access [redacted] Email/Online Label to process your return. However, if there are ANY errors or you need to cancel this shipment please call ###-###-####.Help on printing the label and scheduling a pickup is available via the Quick Help button on the Shipment Selection screen after you access the Online Label URL.Once you have generated your Online Label, you have 5 days till midnight (Central Time Zone) to reprint the same label.If you require more information about this shipment, please call ###-###-####. Having problems accessing the URL?You must access the URL on or before the Label Expiration Date of 07-09-2013. If the label has expired, please contact the company sending you the label to generate another return request.You may also access your label at the Online Label login website at: https://www.[redacted].com/[redacted]. Once there, you may use this User ID ([redacted]) and Password ([redacted]).If you are still having problems, call [redacted] technical support at ###-###-#### for assistance.SHIPPER INFORMATIONWheelz GrillezAttn: [redacted]RECIPIENT INFORMATIONShipping Service CenterAttn: returns Department[redacted]RETURN CONFIRMATION INFORMATIONLabel Expiration Date: 07-09-2013RMA Number: [redacted]RMA Date: 2013-06-10SHIPMENT DETAILSTotal Pieces (Pallets if freight): 1Weight: 2.00 (1st Piece/Pallet)Product: autopart (1st Piece/Pallet)Packaging: Other PackagingSimplify your shipping with [redacted] Returns Solutions.Best Regards, ManagementPh: ###-###-####Fax: ###-###-####Management Wheelz N Grillez  Note: This letter will be saved as official record of response to Revdex.com.

MEMORANDUM FOR ARIZONA Revdex.com FROM: WHEELZ N GRILLEZ SUBJECT:  RESPONSE TO COMPLAINT ID:  [redacted]Our company records show Order Number: [redacted] has been REFUNDED. Sorry for any inconvenience, please use Promo Code "wgpromo" for...

5% Discount on future orders. Product/Service: Milanni Wheels MIL-448Purchase Date: 4/25/2014Model: Blade Chrome 448size 20x8[redacted]Daytime Phone: ###-###-####E-mail: [redacted]ManagementWheelz N Grillez   Note: This letter will be saved as official record of response to Revdex.com.

DO NOT BUY FROM THIS COMPANY. Ordered auto parts.Got no tracking updates. Called a week later to be told they are out of stock. They need to tell u upfront. Then got an email 2 weeks latet saying parts arrived and will be shipped next day. Never got parts or heard from them. Numerous emails never answered. They dont snswer phones either. 1 month later I email sayong either get my parts to me or cancel order. I receive a reply saying I qoute 'Do not comnand me around'. I have never had a more rude reply to a customer complaint. This company should not exist. Entire process took from oct 7 2013 till Nov 27 2013.If u have money to waste then order from them.

Hello [redacted],Thank you for your honest feedback both with the [redacted] report this email.  Unfortunately, we did not package the wheel in question as your order was a drop shipment direct from the manufacturer's warehouse [redacted] Group. Our policies binding us to...

[redacted] Group's shipping policies can be located on our web site with the following link:  [redacted]://[redacted].[redacted].[redacted].[redacted]    In this situation, we are bound to [redacted] Group's policies.  They have officially denied responsibility with the damage of the wheel.  That leaves both our organizations stuck holding the ramifications of this unfortunate circumstance.  I hope that you can understand the unfortunate position their decision puts us in.  We have no choice based on Starr's selling power but to except their findings.  Be that as it may, the [redacted] report is directed toward our company as a drop ship distributor for [redacted] Group; we have represented [redacted] Group in this capacity for years.  We appreciate your willingness to understand our unfortunate situation with this issue and look forward to your suggestions on how we can help resolve any ill will you may have toward our company.   ManagementWheelz N Grillez Note: This letter will be saved as official record of response to [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This company's customer service department over the phone gave me an address of where to ship the part and an RMA number to write on the package.  Because of their customer service department's lack of knowledge towards their company policies, the agent did not make it clear to me they were sending a pre-paid shipping label until I had already placed the package in the mail.
Secondly, I was told specifically by their customer service department a few weeks ago that the warehouse was able to track the RMA number and confirm that they did in fact receive the part.  Not only that, but I was also told during the same call that I would be receiving a refund via [redacted].I never received the refund, and when I called back to speak with customer service, their phone systems are now changed so that you can not actually talk to a live person.  You have to leave a message, and wait for a response.I didn't actually even receive a call back after leaving a message, I was emailed saying that they were not going to refund my money.This is unacceptable to me as a customer.  Either I was blatantly lied to, or very mislead.  Once again, I clearly didn't keep the product, it was confirmed by one of their employees that the warehouse did receive it, yet management is now refusing to follow through with the refund.Regards,

MEMORANDUM FOR ARIZONA Revdex.comFROM: WHEELZ N GRILLEZ SUBJECT:  RESPONSE TO COMPLAINT ID: [redacted] ordered the incorrect part and did not use the [redacted] Label provided to return the part.  As we explained before, this label is used to track the return for credit with the shipping vendor.  We shipped the part requested by the customer and we are not willing to lose money because of customer mistakes. We will have to consider this matter closed as we will not be held hostage over this matter. Management Wheelz N Grillez  Note: This letter will be saved as official record of response to Revdex.com.

Got the custom parts for my truck I was looking everywhere for. Very Happy!

MEMORANDUM FOR ARIZONA Revdex.com

FROM: WHEELZ N GRILLEZ 

SUBJECT:  RESPONSE TO COMPLAINT ID [redacted]

Our company GR1 Racing Inc. has been Distributing Specialty Parts since 1999 that are made by the Manufacturer. Our availability of parts...

information come directly from the Manufacturer who update us on ETA on orders and Backorder parts.

Our company policy is posted on our website [redacted] . We offer a Toll Free Number [redacted] for Customer Service calls and our hours of operation are 8am to 4pm ARIZONA Time Zone. Our voice mail system allows customers to send a VOICE/TEXT to our customer sevices reps for missed calls.  

All orders are processed upon receipt. NOTE: Actual shipping time is contingent upon availability of merchandise and Credit Card Authorization.  Items not in stock at the time of order that are deemed fill-able within 45 days are automatically placed on backorder.  Refunds:Authorized refunds will be processed within 45 days of the date authorized.

GR1 Racing Inc. RESERVES the RIGHT to NOT ALLOW Customers to be Rude or Bully our customer service reps for ANY reason. We have a recording of this customer Threatening to do bodily HARM to our employee. The below email shows we have tried to REFUND this customer his money.

From: [redacted]

To: [redacted]

Sent: 1/23/2014 2:43:40 P.M. US Mountain Standard Time

Subj: SOLUTION FOR REFUND

 

You can use [redacted] to request money services and we can provide refund that way.  Use this email wheelzngrillez@aol to request payment via [redacted].  This way you don't have to provide CC info

 

Please identify your payment request via [redacted] with Order [redacted]

 

This email will be permanently saved for proof of our attempt to resolve this issue.  Any agencies attempting to act as 3rd party mediator to resolve this matter will be provided a copy of this email to prove that we are attempting to resolve this issue.

 

Customer REFUND will be sent by Mail to:

US United States

Management Wheelz N Grillez  

Note: This letter will be saved as official record of response to Revdex.com.

MEMORANDUM FOR ARIZONA Revdex.com

FROM: WHEELZ N GRILLEZ 

SUBJECT:  RESPONSE TO COMPLAINT ID [redacted]

Our company GR1 Racing Inc. has been Distributing Specialty Parts since 1999. 

Our company policy is posted on our website [redacted] . We offer a Toll Free Number [redacted] for Customer Service calls and our hours of operation are 8am to 4pm ARIZONA Time Zone. Our voice mail system allows customers to send a VOICE/TEXT to our customer sevices reps for missed calls.  

All orders are processed upon receipt. NOTE: Actual shipping time is contingent upon availability of merchandise and Credit Card Authorization.  Items not in stock at the time of order that are deemed fill-able within 45 days are automatically placed on backorder.  Refunds:Authorized refunds will be processed within 45 days of the date authorized.

OUR company DOES not keep credit card numbers in OUR system that are DELETED. All we asked this customer to do was provide the ORIGINAL credit card Number so we can REFUND the #345.00 dollars. The customer can expedite the REFUND Immediately by providing the CREDIT CARD NUMBER. 

Customer REFUND will be Refunded to THE ORIGINAL CREDIT CARD per Company Policy.

US United States

Management Wheelz N Grillez  

Note: This letter will be saved as official record of response to Revdex.com.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

Do not have [redacted] account, and do not want to set up [redacted] account.  Would like check sent for the Refund amount of $345.00.

This company has a bank account, and can cut a check for the refund. 

I have a recording of these individuals yelling, cussing, and calling every name in the book, after asked to speak with a manager. Not just once, but multiple different times.  They started the yelling and cussing, and person who was suppose to be manager was one who started it and continued it.   After their many calls back, yelling and cussing again, stated would like refund, did not want to give CC information as did not trust them and found out that they have done this to many people.  Found many complaints on web for this same thing.  Said someone ought to go to Arizona to teach them how they should treat people.  And it was the manager, who this was told to who was the one yelling, cussing, and calling every dirty name in the book, before would hang up, and then call back to harass again.   Later other individual told me this person was owner, then manager, then just individual, to owner again.  This owner/manager/etc. individual also said 'Money is Tight right now'.  

This company has had my money since 7/16/2013, and many others, as interest free loans, on bogus/discontinued orders.

I would like a refund in the form of a check please.

Thank you,

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Address: 4802 E. Ray Road Ste 23-215, Phoenix, Arizona, United States, 85044

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