White Light Smile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A check is being mailed to the customer for the amount of $This is as a courtesy only, as the customer has disputed all charges on their account with their bank

The customer placed an order on 8/6/for two White Light Smile kits ($119) and two White Light Smile Double Whitening Power ($36)At the time the customer placed the order, they were given the option for our monthly subscription plan which would send them a new White Light Smile kit each month until cancellation for $The customer was billed on 9/27/for the new kitThe customer contacted us on 9/28/regarding the chargeThe customer service agent explained the chargeThe customer requested we refund the charge in fullAt that time, since the order had already processed for shipping, we offered a 50% refund to the customerThe customer declined and requested to speak with a supervisorWhile on the phone with a supervisor, the customer stated he did not order more product and wanted a full refundThe supervisor again explained the subscription plan and the customer accepted a refund of 50% ($24.97)As a courtesy to the customer, we have refunded the remainder of the charge ($24.98)Please allow 3-business days for the refund to processIt may take up to days for the refund to appear back in the customer's accountIf there are any further questions regarding the account, the customer is welcome to contact us directly

Revdex.com: They refunded the original complaint disputeThey went on to charge my account after I had spoken with them to.cancel.any further businessThey ssuperfluosly charged me another for some unlonwn thingsThey would not answer my attempts to contact them so I stopped payment with my baml.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have no idea what the person who responded is talking aboutI would love to hear the recording they claim they have and fact check it against their official response to this complaintALL CONSUMERS SHOULD BEWARE OF DEALING WITH THIS VENDOR FOR FRAUDULENT E-COMMERCE BUSINESS PRACTICES That said, I do see now that they issued credit for the disputed chargesSo as long as there's no additional unauthorized charges to my credit card, I will consider this resolved Regards, [redacted]

The customer placed an order on 7/28/for White Light Smile kits for $At the time of purchase, the customer was given the option to opt out of the subscription plan that is made available to all customers who purchase the productSince the customer did not choose to opt out of the subscription plan, they were billed on 9/23/for their monthly shipment, White Light Smile kit, for $The customer emailed us on 9/30/requesting to cancel the orderWe responded and offered for the customer to keep the product since it had already been shipped and offered a 25% refund as a discountThe customer declined the discount so we marked the account that the customer would be returning the product and once it was returned a refund of $would be issuedAs a courtesy, we will refund the order todayThe customer will receive an email stating a refund is processingRefunds take 3-business days to process and can take up to days to appear back in the customer's accountIf there are any further questions, the customer is welcome to contact us directly

To confirm, the refund has been issued and no other continuous charges will be appliedWe consider this account closed from any further activity whatsoeverThank you

We apologize that the customer has been receiving email from usThere is an unsubscribe link at the bottom of every email which the customer can click on at anytime to remove themselves from receiving contact from usAt this time, we have removed the customer from our contact lists and should not receive any further communication from us

We have refunded all charges associated with the membership the customer agreed to when placing the original orderThe membership has been stopped and the customer will receive an email to verify the refunds and the cancellationIf the customer has any questions regarding the account, they are
welcome to contact us directlyThank you

Customer Information:*** *** *** *** **. *** * ** ***Daytime Phone: *** ***Evening Phone: *** ***E-mail: ***@***.comWe have updated the customer's account and will be mailing a refund check for $and $Please
allow 7-business days for the check to arriveIf there are any further questions regarding the account, please let us knowThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer Information:*** ***
** *** ** *** * ** ***
*** *** *** ***
*** ***We have refunded the customer $and stopped the subscription plan the customer originally signed up for

The customer has been refunded for previous charges via our systemHowever, there were some charges we were unable to refund totalling and the customer will be mailed a check for that amountPlease allow 7-business days for the check to arriveIf there are any further questions
please let us knowThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please forward this email to the appropriate person. We were recently made aware of some Revdex.com complaints regarding our company. In reference to Complaint ID [redacted], we will be refunding the customer for the amount of $29.95 by check. Please allow 7-10 business days for the...

check to arrive. If there are any further questions regarding this complaint, please let us know. Thank you.

To confirm, the refund has been issued and no other continuous charges will be applied. We consider this account closed from any further activity whatsoever. Thank you.

The customer placed an order on 8/6/16 for two White Light Smile kits ($119) and two White Light Smile Double Whitening Power ($36). At the time the customer placed the order, they were given the option for our monthly subscription plan which would send them a new White Light Smile kit each month...

until cancellation for $49. The customer was billed on 9/27/16 for the new kit. The customer contacted us on 9/28/16 regarding the charge. The customer service agent explained the charge. The customer requested we refund the charge in full. At that time, since the order had already processed for shipping, we offered a 50% refund to the customer. The customer declined and requested to speak with a supervisor. While on the phone with a supervisor, the customer stated he did not order more product and wanted a full refund. The supervisor again explained the subscription plan and the customer accepted a refund of 50% ($24.97). As a courtesy to the customer, we have refunded the remainder of the charge ($24.98). Please allow 3-7 business days for the refund to process. It may take up to 30 days for the refund to appear back in the customer's account. If there are any further questions regarding the account, the customer is welcome to contact us directly.

We have investigated the circumstances of Mr. [redacted]'s purchase.  On 7/09/2016, Mr. [redacted] placed an online order for the White Light Smile teeth whitening kits. They paid two charges of $119.00 for two teeth whitening kits. Due to the high demand for White Light Smiles, we recently...

experienced a back order. Our company made great efforts to keep a constant line of communication with our customers by notifying them of the most current, up to date tracking status of their order to their email address provided. The customer is also sent a tracking notification email, which includes their UPS tracking number. This allows for the customer to track their package once the order is fulfilled and shipped. The customer has the ability to cancel or adjust their order at any time by calling customer service at 1-844-548-[redacted] or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.whitelightsmile.com. Mr. [redacted] contacted customer service on 7/28/2016 requesting the cancellation of their orders. Our customer service representative informed the customer of the recent back order we had experienced and that the packages were already in transit to him. During this call, the consumer voiced their dissatisfaction and were offered an 25% refund for the inconvenience. They declined this offer on a recorded phone line with the understanding that their White Light Smile kits were currently in transit. As a result, Mr. [redacted] was given the proper return instructions so that he may exchange his product for a full refund. It was explained, and agreed upon, that once the products are returned or confirmed as returning by providing return tracking information, Mr. [redacted] would be refunded at that time.  As we are fully invested in customer satisfaction, we have issued the requested refunds in the amounts of $119.00 (twice) back to the card on file. Mr. [redacted] has been notified of the resolution via confirmation email. Again, we appreciate this opportunity to respond.  We hope the above information is helpful to your understanding. Please let us know if you have any questions or need any further information.

Thanks very much for your action.  The company contacted me on Monday, October 31 and said that the amount would be refunded in full.  I think my mention of the Revdex.com and the CA AG insured a quick resolution -- so thank you for your efforts.  [redacted]