White Light Smile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have no idea what the person who responded is talking about. I would love to hear the recording they claim they have and fact check it against their official response to this complaint. ALL CONSUMERS SHOULD BEWARE OF DEALING WITH THIS VENDOR FOR FRAUDULENT E-COMMERCE BUSINESS PRACTICES.  That said, I do see now that they issued credit for the disputed charges. So as long as there's no additional unauthorized charges to my credit card, I will consider this resolved
Regards,
[redacted]

Customer Information:[redacted] s [redacted] , IL [redacted]Daytime Phone: [redacted]E-mail: [redacted]This customer's order was voided the same day the order was placed. There are no funds to refund to the customer.

A check is being mailed to the customer for the amount of $39.99. This is as a courtesy only, as the customer has disputed all charges on their account with their bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
They refunded the original complaint dispute. They went on to charge my account after I had spoken with them to.cancel.any further business. They ssuperfluosly charged me another 8.95 for some unlonwn things. They would not answer my attempts to contact them so I stopped payment with my baml.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Customer Information:[redacted] 
[redacted] , [redacted]Daytime Phone: ([redacted]Evening Phone: ([redacted]E-mail: [redacted].[redacted].comThe customer was refunded $19.99 on 1/30/17 when she contacted us. We have refunded the remaining $20 to the...

customer. Please allow 3-7 business days for the refund to process. Please let us know if there are any further questions.

The customer placed an order on 7/28/16 for 2 White Light Smile kits for $119. At the time of purchase, the customer was given the option to opt out of the subscription plan that is made available to all customers who purchase the product. Since the customer did not choose to opt out of the...

subscription plan, they were billed on 9/23/16 for their monthly shipment, 1 White Light Smile kit, for $49.95. The customer emailed us on 9/30/16 requesting to cancel the order. We responded and offered for the customer to keep the product since it had already been shipped and offered a 25% refund as a discount. The customer declined the discount so we marked the account that the customer would be returning the product and once it was returned a refund of $49.95 would be issued. As a courtesy, we will refund the order today. The customer will receive an email stating a refund is processing. Refunds take 3-7 business days to process and can take up to 30 days to appear back in the customer's account. If there are any further questions, the customer is welcome to contact us directly.

We apologize that the customer has been receiving email from us. There is an unsubscribe link at the bottom of every email which the customer can click on at anytime to remove themselves from receiving contact from us. At this time, we have removed the customer from our contact lists and should not...

receive any further communication from us.