White Plains Honda

Review: I went there middle of day for yearly safety inspection. I walk-in. and they can do inspection for an hour. and I was living just crossed street. so I want to go home for getting my lunch. they promised when they finish they will contact me then I can pick up right a way. I'm living just 5 min walk distance. while I almost finish my lunch they called me that I need to change air filter and it costs $199. I shocked. so I asked if I don't want to replace that are you guys will not approve inspection. he said that they will finish inspection. so I ask them just finish what I asked. then he just hang up. and about 20 min later he, same person, called me they finished. so I went there after hang up phone. so.. it's just 5~7 min. and I paid what they ask. then I asked them get back my car key chain. and then they can not find my car key. and they just keep digging my car. and asked me empty my pocket. I was being gentle. I did what they ask. and wait for an hour while they walk around. and he said he can make new key. and that's it. I told them there is car key, key chain that I got gift for my first wedding anniversary AND usb stick. and they just keep walking around. I don't know they really feel sorry. I gave them a time. and they didn't call me back.Desired Settlement: They lost my car key and very meaningful key chain and UBS stick. at least, they should buy new usb stick for customer service. They are not care enough customer product. If they lost, they should replace those. not even everything.

Business

Response:

[redacted]

Gentleman:

We are in receipt of the complaint received on August *,

2014, from [redacted].

We contacted [redacted]; apologized for the inconvenience and informed

him that we are going to reimburse him the $80 for the lost key chain and the

USB stick.

If you have any further questions, please feel free to

contact me at ###-###-####.

Very Truly Yours,