Whitetail Disposal Incorporated

I have had to phone the company regarding them changing my refuse pickup day without giving me noticeThey claim the change was not listed on their billing statement but that a robocall was made to those households affectedI received no such call resides, this is not an acceptable way to notify your customersSince then the service has gone down hillI have had to make repeat calls to have my refuse or recycle bin emptiedAfter calls this week about the poor service, I then received a late bill notice with added fees, even though the bill had been paid on time.They are now making their own billing rules, and not established rulesTime to "you're fired"

Whitetail Disposal requires payment upon sign up for every customerWe have no customer in our system by the name of *** ** ***We did have a customer *** *** at *** *** **The account was opened and an agreement signed on Monday, July A check for $was with the agreement and posted for deposit on Friday, July for service to begin August 1stThe check cleared in our system Monday July 17thWe always try to deposit all checks immediately upon receiving in the officeWe have no other notes listed on this account up and until we received an email on July 29thWe did review *** ***’s email at that time and it was somewhat unpleasantIn addition, we do not hang up the phone on anyone for any reasonFinally, the only poor business practice mentioned by *** *** in her complaint was allowing a $billion company to match our price after clearly overcharging her or the person named on the account for their serviceWe're willing to issue a refund check for $to the *** *** at *** *** **, Quakertown, PA *** with *** ***’s acceptanceThank you

Whitetail Disposal is a family owned waste hauling company servicing over 30,customers in Berks, Bucks, Montgomery, and Lehigh countiesWhitetail has received the Reader’s Choice Award for service in 2016, 2015, 2014, 2013, and is ranked #in garbage collection and recycling in the Tri-county
areaWhitetail Disposal invoices quarterly for residential trash service, we provide quarterly trash and recycling serviceWhitetail Disposal will mail a prorated refund for residential trash service only if the homeowner is moving outside our service areaI will contact *** *** to clarify our policy, make arrangements to close his account and retrieve our equipment and hopefully resolve his issueThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

When it was H*** I would give them 110% These clowns aint worth cold pile of cow ***

*** ***,Whitetail Disposal invoices quarterly for residential trash service, we provide quarterly trash and recycling serviceWe only provide prorated refunds for service during a quarter for a customer who changes addresses to an area we cannot provide serviceWe do not believe the issue of "not picking up enough trash", and in particular C & D waste warrants an exception to this policyWe wish the Stanon family the best in the futureThank you

Whitetail Disposal is a family owned waste hauling company servicing over 40,customers in Berks, Bucks, Montgomery, and Lehigh countiesWhitetail has received the Reader’s Choice Award for service in 2017, 2016, 2015, 2014, 2013, and is ranked #in garbage collection and recycling in the
Tri-county area*** *** has been a customer of Whitetail Disposal since July of Whitetail provides weekly recycling services for over customers on *** *** alone including the immediate neighbors of *** ***We have checked the GPS for our service on Summer and the surrounding streets in the areaIt is unfortunate and we’re sorry *** *** feels he had bad recycle service on Tuesday, 9-5-but we just cannot figure this one outWe do not provide service on Tuesday’s in Horsham, we do provide service on Wednesday’sThe Whitetail recycle truck services over homes on *** *** alone every WednesdayFinally, Whitetail Disposal offers our weekly recycling as a compliment to the trash service, and we currently do not charge for the recycling serviceSo for these several reasons, we will not refund *** *** $23, but we would like *** *** to contact the office at ###-###-#### and ask for PaulHopefully we can address and rectify any service issues or concernsThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Apparently they cannot readI am filing the complaint because I was not made aware of the cancellation policy of having to move to get a refundNOT, as I've already stated for their serviceIf I had known of their policy regarding refunds and moving I would have waited a month to cancelHowever as I plainly stated in my complaint, this policy of having to move in order to get a refund is not, nor has it ever been stated anywhere, at time of filing complaint, on their bills, web site, or verbally conveyed to me at time of starting serviceI have attached a copy of the bill which I paid in full, showing payment was made for September, October, and NovemberI cancelled before October 31, which would have been a pick up day, but am only asking for refund for month of November. We have never filed a complaint for serviceIt was for the issue of not providing any kind of notice whatsoever, about their cancellation policies, and only providing refunds in the instance of moving.
Regards,
*** ***

Whitetail Disposal is a family owned waste hauling company servicing over 30,customers in Berks, Bucks, Montgomery, and Lehigh countiesWhitetail has received the *** *** Award for service in 2016, 2015, 2014, 2013, and is ranked #in garbage collection and recycling in the Tri-County
areaI have researched *** ***'s complaintWe have no *** *** in our systemWe have a different person with the account number ***A refund check was not issued because we do not have a *** *** paying the invoices for the account number ***We'll need the homeowner or person who is on the account at Whitetail Disposal to fax us at ###-###-####, or email us at ***@whitetaildisposal.com a utility bill or something showing they reside at ** *** ** Deer Isle, ME ***I will then have a prorated refund check issued to the person on the WD account at the corresponding addressThank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was told yesterday the equipment would be picked up at our residence on Friday 10/6/2017.  The refund is accepted and owed to us as we had paid in advance.
Regards,
[redacted]

[redacted], I spoke with [redacted] today, and the issue has been resolved. We refunded $31 to [redacted] (check #[redacted]), the amount was $46-$15 for picking up the equipment mid-quarter. [redacted] mentioned he was always happy with our service, and would use WD again if his currently hauler raised prices. Thank you. My regards, Paul

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] The Revdex.com 1880 John F. Kennedy Blvd. Suite 1330 Philadelphia, PA 19103 March 6, 2017 Reference: Account: [redacted] Dear [redacted], Whitetail Disposal is committed to our "Service First" program. Whitetail Disposal is a family owned waste hauling company servicing...

over 20,000 residential customers and over 1500 commercial customers in Berks, Bucks, Montgomery, and Lehigh counties. It is unfortunate the customer had a bad experience at WD. WD is a growing company and recently has made some route revisions in order to provide better service to all our customers. WD tried hard to inform all the customers affected by these changes. We work hard each day to improve and would like to address your specific issue. Once I’ve confirmed the equipment delivered on site was returned in proper repair, a refund check for $34.50 will be placed in the mail to the [redacted] residence at [redacted]., Collegeville, PA [redacted]. Thank you. Sincerely, Paul B[redacted] COO Whitetail Disposal, Inc.

Whitetail Disposal is committed to our "Service First" program. WD is a family owned waste hauling company servicing over 30,000 residential customers and over 1500 commercial customers in Berks, Bucks, Montgomery, and Lehigh counties. Upon initial signup, we ask each customer for all their specific...

information and for each new customer we take the initial first quarter payment in order to place them in our system and deliver the new equipment. WD's refund policy allows for 4 to 6 WEEKS. Regardless, I have made arrangements for a refund check in the amount of $69 to be placed in the mail. I certainly have no problem apologizing for all the miscommunication. We work hard each day to improve and I believe we've addressed the communication issue with [redacted]. Thank you.

Whitetail Disposal is a family owned waste hauling company servicing over 35,000 residential customers and over 1500 commercial customers in Berks, Bucks, Montgomery, and Lehigh counties. Whitetail has just received the 2017 Reader’s Choice Award for service adding to the awards received in 2016,...

2015, 2014, 2013, and is ranked #1 in garbage collection and recycling in the Tri-County area. We work hard each day to improve, and we’re sorry [redacted] had a bad experience with the postman. I actually spoke with [redacted], he is a long time customer of Whitetail, but unfortunately sometimes we cannot meet some expectations of a customer. Whitetail has serviced [redacted] collecting both trash and recycling weekly for several years or more, we will not compensate [redacted] for services clearly and actually rendered by his own statement. I will contact [redacted] today and let him know that as of Wednesday, August 30 we will no longer service his home. Since I have not been able to resolve the issue to [redacted]'s satisfaction, I think it is best for [redacted] to start a new relationship with another trash provider in the area. I will make sure his equipment is picked up promptly after his last service day, and he has ample time to locate a new provider by for September. We wish the [redacted] family and home nothing but the best in the future. Thank you.My regards, Paul

We have been using Whitetail Disposal for the past two years. In that time we have found their service to be exceptional with no complaints on timeliness, response to queries or billing problems. Requests for additional services were provided expeditiously with professionalism. We had switched from a higher priced competitor and found their service to be as good or better. We would gladly recommend them to anyone.

We're sorry the customer had a bad experience. Unfortunately, the route was changed due to a bridge issue. It is our normal policy to issue a refund check within 60 days if deemed appropriate. A refund check was issued on January 26, and cashed on January 29. The Complete process took less than...

30 days. Whitetail Disposal is a small family owned company, We strive hard every day to do good Work and remain committed to improve each and every day.

I have been a customer since 2012. I was quoted a price of $75 per quarter. I received a flyer with price since 2012 is $69 per quarter and will stay till 2017. I called and will receive the $69 price but no adjustment for the years I paid higher costs. They do not change their price, just for people who call up and ask. This is poor customer service and shady dealing. I have had good service but this just isn't correct, he just kept saying other disposals will charge you more. Very disappointed

I have had to phone the company regarding them changing my refuse pickup day without giving me notice. They claim the change was not listed on their billing statement but that a robocall was made to those households affected. I received no such call resides, this is not an acceptable way to notify your customers. Since then the service has gone down hill. I have had to make repeat calls to have my refuse or recycle bin emptied. After 2 calls this week about the poor service, I then received a late bill notice with added fees, even though the bill had been paid on time.They are now making their own billing rules, and not established rules. Time
to "you're fired".

Whitetail Disposal is a family owned waste hauling company servicing over 40,000 customers in Berks, Bucks, Montgomery, and Lehigh counties. Whitetail has received the Reader’s Choice Award for service in 2017, 2016, 2015, 2014, 2013, and is ranked #1 in garbage collection and recycling in the...

Tri-county area. Whitetail Disposal requires payment upon sign up for every customer. We have no customer in our system by the name of [redacted]. We did have a customer at [redacted] with a different name. The account was opened and an agreement signed on Monday, July 10. A check for $69 was with the agreement and deposited on Friday, July 14 for service to begin August 1st. We always try to deposit all checks immediately upon receiving in the office. We have no other notes listed on this account up and until we received an email on July 29th. We did review [redacted]’s email and it was somewhat unpleasant. In addition, we do not hang up the phone on anyone for any reason. Finally, the only poor business practice mentioned by [redacted] in her complaint was allowing a $25 billion company to match our price after clearly overcharging her or the person named on the account for their service. Regardless, we will issue a refund check for $69 to the named person on the account at that address on the account with [redacted]’s acceptance. Thank you.