Whitmire Beeker & Townsend

Attached is Plaza Home Mortgage's response to Mr [redacted] 's complaint.? The original letter was mailed directly to Mr [redacted] today, December 19, 2016.? Please contact [redacted] at ***[redacted] @plazahomemortgage.com if you have any questions.? Thank you

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have invested over $100,in my house including new boiler & hot water system, new ac system, new kitchen, new bathroom, re-tiled dining room & kitchen floor and plenty moreHow can they say that its not due to the renovations??? I'm surprised it hasn't been appraised for more than $330,And besides, if the current house value has been appraised by Plaza Home Mortgage themselves to be at $330,000, my current loan is less than 80% of the property value and therefore the PMI should be removed Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I cannot accept their response because they offer no proposed action.? As in my complaint against Plaza earlier this year, they take absolutely no responsibility for their actions.? They blame the customer for everything and will not admit when they make mistakes.? For example, they state that they paid my property taxes during the months of October and March which is a true statement.? What they won't admit is that the Maricopa County Tax Office specifically sets the due dates as the first days of each of these months; Plaza made payments during the month because a document signed at closing says that this is acceptable.? I consider the due dates from the tax authority as the final say, not a document signed at closing.? Next, they escrowed funds for insurance but initially they apparently lost the copy of the insurance sent when the policy was bound.? Subsequent to this, they asked for copies of the policy three additional times and still failed to make payment until approximately three months after the policy was bound.? This payment was received by the insurance company on the Saturday prior to the Monday due date.? Further, Plaza has no customer service in that they provide no details on where bills for taxes and insurance should be sent, nor do they reply to on-line inquiries from customers.? The only time other than a phone call that I've received any response from Plaza is when I've filed official complaints and this is where they say that I'm wrong or that I lie and they are right.? Lastly, their policy regarding on-line payments is almost criminal.? When an on-line payment is made, an e-mail is generated which only allows one hour to cancel.? This is not acceptable because if there is some sort of delay in the reply e-mail transmitting or some other unforeseen and/or uncontrollable event, the hour may pass before the customer is able to read the e-mail and/or take action.To my benefit, I received notice from Plaza several weeks ago that they transferred servicing of my mortgage to another company.? Upon review, the company has an A or A+ rating from Revdex.com.? Further, I sent an on-line message and the company responded within less than two hours which never happened with Plaza.? I do thank Plaza for releasing me from over a year of headaches and wasted time doing what they should be doing for me.? I have sympathy for any person who has the unfortunate situation of having their mortgage servicing transferred to PlazaRegards, ***? [redacted]

Since this complaint was received, Plaza Servicing representatives have been in direct contact with Ms [redacted] to resolve her concerns We have requested a full refund of the insurance premium on behalf of Ms [redacted] as Ms [redacted] has provided evidence that she had obtained coverageMs [redacted] has been provided with a direct phone number to our representative and has been updated as to our progress thus far.We will follow up with another update when this matter has been completed

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below You state that the policy was cancelled due to non-paymentI have invoices from [redacted] The first one, dated Feb15, 2016, shows that $was billed to mortgagee, i.ePlaza Home MortgageI received another invoice from [redacted] , dated March 1, 2016, that was a cancellation notice for non-payment in the amount of $? I paid $at closing on February 22, Plaza Home Mortgage was liable for payment of the insurance policyNot myself as I have an escrow account and all insurance should be paid through that accountI paid the mortgage company and have paid every month since April when my first payment was dueThese are not valid charges and if the policy was, in fact, cancelled, it was not my errorIt was the mortgage companies error.? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You state that the policy was cancelled due to non-paymentI have invoices from [redacted] The first one, dated Feb15, 2016, shows that $was billed to mortgagee, i.ePlaza Home MortgageI received another invoice from [redacted] , dated March 1, 2016, that was a cancellation notice for non-payment in the amount of $ I paid $at closing on February 22, Plaza Home Mortgage was liable for payment of the insurance policyNot myself as I have an escrow account and all insurance should be paid through that accountI paid the mortgage company and have paid every month since April when my first payment was dueThese are not valid charges and if the policy was, in fact, cancelled, it was not my errorIt was the mortgage companies error Regards, [redacted] ***

Loan # [redacted] ? Property address: [redacted] ***

Thank you for your inquiry Would you please provide either your Plaza loan number or the property address of the home that secured the loan? We will then be able to review your complaint and investigate your account promptly

Plaza rec'd the documentation necessary to review the loan for Loss Mitigation.? It has been determined, based on the financial data submitted by the consumer, that she is ineligible for workout due to her income is sufficient to make the payment.?

Better Business Bureau: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The lender's agents [redacted] and [redacted] specifically threatened me with foreclosure rather than explain the two step process of issuance of a breach letter followed by a day remedy periodGiven that time is of the essence, one would expect the lender to expedite the processing and mailing of draw checks but this hasn't occurred.Having contacted the company President ( [redacted] ***) and a VP ( [redacted] ), things are moving more smoothlyI am continuing to look for a happy resolution and successful performance Regards, [redacted]

Plaza has communicated directly with the consumer in writing.? After reviewing/comparing the borrower’s appraisals, it does not look like the rise in property value could be directly contributed to improvements made by the borrower so we cannot bypass FHLMC’s 2-year seasoning requirement As such, she does not currently qualify for PMI removal.In order to become eligible for early termination, the borrower has two optionsShe could make a large principal curtailment in the amount of $33,or more in order to yield an LTOV of 80% or lessOtherwise, the borrower could wait until their loan has been seasoned for years, which would be in March 2017, and order another appraisalThe property’s value from that appraisal would need to yield an LTCV of 75%

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The documents faxed in were what was requested in the last letter sent from PlazaThey received the requested items on the 28thAnd do to their policy of days to receive a fax and days to review it the items were not reviewed as it was past the due date through no fault of ours rather Plaza's policy and delay in processing Regards, [redacted]

[redacted] Dear Mr [redacted] :I am in receipt of your complaint filed through the Revdex.com dated January 15, regarding the payment increase.Our records indicate that you closed on this property on July 17, Your school taxes were due in September These taxes were paid for at closing for $1,The next scheduled disbursement for your school taxes was updated to September When the analysis was completed on January 18, 2016, the estimated amount due for school taxes were Sil, as this was the amount that was paid in This was the last posted tax payment amount on your county website at the timeYour taxing authority's website was not updated with the tax information when this analysiswas completed.When the school taxes came due in September 2016, our tax department verified the amount dueYour tax collector's website showed an amount due for S2, - This amount had more than doubled what was projected and previously paidAt the title these taxes came due, there was an escrow balance of Due to our mutual interest in the property, the funds were advanced to disburse for the taxesThis caused a negative balance of Siin your es crow accountUntil the tax amount due is confirmed, the last known payment of your taxes is what is used as a base.When the recent analysis was completed on December 18, 2016, the shortage was attributed to the increase in school taxesAs we are unable to see when or if a tax increase will occur andy questions should be directed to your tax collector at ###-###-####.*We apologize for the concern and frustration this has caused.The documentation, we relied upon in reaching the conclusions out ined above is enclosedfor your reference.While we believe that this response fully addresses the concerns outlined in your complaint, should you have any further questions, please contact our customer service Department at ###-###-####.Sincerely, [redacted] Research DepartmentS877-81-Mortgage ServicingCorporate Drive, Suite Lake Zurich, it 60047-8945NMLS: www.plazahornemortgage.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Exceptions: Our Plaza mortgage WAS NOT included in our chapter bankruptcy as is stated in Plaza's letter to us dated 3/3/ Also why isn't Pima county's reaffirmation law mentioned in any ones correspondence I gave Plaza our attorney's name and phone number but no one has called him Regards, [redacted] ***-***

Plaza researched and found the payments were misapplied to another loan The amount was refunded and the late charges reversed No payments were reported as late to the credit bureaus

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.Exceptions:? Our Plaza mortgage WAS NOT included in our chapter bankruptcy as is stated in Plaza's letter to us dated 3/3/17.? Also why isn't Pima county's reaffirmation law mentioned in any ones correspondence.? I gave Plaza our attorney's name and phone number but no one has called him Regards, [redacted] ***-***

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. 1. The lender's agents [redacted] and [redacted] specifically threatened me with foreclosure rather than explain the two step process of issuance of a breach letter followed by a 15 day remedy period.2. Given that time is of the essence, one would expect the lender to expedite the processing and mailing of draw checks but this hasn't occurred.Having contacted the company President ( [redacted] ***) and a VP ( [redacted] ), things are moving more smoothly. I am continuing to look for a happy resolution and successful performance. Regards, [redacted]

Plaza researched and found the payments were misapplied to another loan. The amount was refunded and the late charges reversed. No payments were reported as late to the credit bureaus

Attached is Plaza Home Mortgage's further response to Mr***'s follow up complaint. The original letter was mailed directly to Mr*** today, December 23, 2016.Please contact *** *** at ***.***@plazahomemortgage.com if you have any questions. Thank you

Plaza responded directly to the consumer. Our records indicate that we received their initial application on December 23, and the file was reviewed immediately. The file was not complete and a letter was sent on December and we spoke to Ms*** on that same day.
Plaza followed up on January 9th and January 16th with no response. The file was closed on January 20, 2015. A new submission was received on June 24, 2015, which was also incomplete. We spoke to the consumer on June 26th to advise of what was needed to proceed. The file was closed on August 3, when it was still incomplete. On August 18, we sent another letter listing the outstanding information necessary to complete the file. The file was referred to foreclosure on August 5, and is due for the April 1, payment. A single point of contact was assigned to this case and Plaza has made every effort to assist