Wild West Express

Initial Business Response / [redacted] (1000, 8, 2017/07/25) */ Prestige limousine Taxi Limousine has been in operation for over yearsThis is the first complaint we've ever had with Revdex.comIt is standard policy R Us to take a deposit showing the commitment from the client for the booking of such vehicleIt states in our policy that a cancellation fee of up to **% will be chargedWithout this type of penalty we would not be able to stay in business because people would be booking in canceling without any repercussionsOnce book we turn down any future bookings for that date and time therefore losing out and any future Revenue because of the commitment of the customerWhich is insured through the depositThis client cancelled weeek prior to the date [redacted] are told verbally that there is a cancellation fee as well as if they look into our website which is at their own due diligence Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prestige limousine Taxi Limousine failed to inform of us of their policyWe were only in contact via email so our contract for services took place through an email threadI was never Prestige limousine Taxi Limousine's website as I received the email from a friendI was never given a contract to sign or was informed that the deposit was "non-refundable"I asked to re-book services for September 23rd but I was told it was not possible and I was not offered to have a $ [redacted] credit for another future event I was unsure that Prestige limousine Taxi Limousine would even show up for our initially scheduled event because I only ever received word answers Please see below the email thread below where we agreed to the services and the communication that took place to me Honestly, I gave you a great price for that day, that I lost out on a [redacted] booking for a wedding, so I'm really at a lost now because I don't even get your business or revenue -- Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free [redacted] if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within minutes any problems please call us asap [redacted] Wednesday, July 2017, 03:07PM -03:from [redacted] Hi ***, Is it possible to receive **% of our deposit backWe're in a difficult situation as this event was for charity Thanks, [redacted] Sent from my iPhone On Jul 5, 2017, at 2:PM, [redacted] wrote: I'm sorry, as I told you to confirm booking we take deposit, non refundable as stated in our policy as well, we have given up potential bookings for that time you had it booked, usually we charge [redacted] percent cancellation fee -- Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free [redacted] if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within minutes any problems please call us asap [redacted] On Wed, Jul 5, at 4:PM, [redacted] wrote: Honestly, I gave you a great price for that day, that I lost out on a booking for a wedding, so I'm really at a lost now because I don't even get your business or revenue -- Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free [redacted] if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within minutes any problems please call us asap [redacted] Wednesday, July 2017, 03:07PM -03:from [redacted] : Hi ***, Is it possible to receive 50% of our deposit backWe're in a difficult situation as this event was for charity Thanks, [redacted] Sent from my iPhone On Jul 5, 2017, at 2:PM, [redacted] wrote: I'm sorry, as I told you to confirm booking we take deposit, non refundable as stated in our policy as well, we have given up potential bookings for that time you had it booked, usually we charge percent cancellation fee -- Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free [redacted] if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within minutes any problems please call us asap [redacted] Hi ***, I had to have this approved by our treasurer I will send the $ [redacted] deposit now if you are still available for that day Thanks [redacted] Sent from my iPhone On May 23, 2017, at 11:AM, [redacted] wrote: Yes that Will work thx -- Sent from Outlook Email App for Android Monday, May 2017, 08:51PM -03:from [redacted] : We can send you e-transfer if that is okay with you Thanks, [redacted] Sent from my iPhone On May 22, 2017, at 5:PM, [redacted] wrote: Hi ***, Okay sounds good How would you like us to pay the deposit? Thanks, [redacted] Sent from my iPhone On May 22, 2017, at 10:AM, [redacted] wrote: [redacted] -- Sent from Outlook Email App for Android Monday, May 2017, 09:40AM -03:from [redacted] : Okay no worries ***How much is the deposit? Thanks, [redacted] Sent from my iPhone On May 22, 2017, at 1:AM, [redacted] wrote: I can't hold it without a deposit, sorry -- Sent from Outlook Email App for Android Sunday, May 2017, 01:14PM -03:from [redacted] : Sounds great! We will confirm this with our participants for July 15, I will get in touch with you the week of the event to confirm the details Thanks, [redacted] On Sat, May 20, at 8:PM, [redacted] wrote: Yes that should work -- Sent from Outlook Email App for Android Saturday, May 2017, 00:31PM -03:from [redacted] : Hi ***, If you can do it for $ [redacted] we will go with you guysWe have heard good things about your business Can we schedule this then for July 15th? 9AM pick ups from superstore on J.Howe then 2:30pm pick ups from the golf course Thank you, [redacted] Sent from my iPhone On May 20, 2017, at 11:AM, [redacted] wrote: No problem, I could do it for [redacted] all in cash -- Sent from Outlook Email App for Android Saturday, May 2017, 09:24AM -03:from [redacted] : Hi ***, We're just gonna go with the other guys Thanks! Sent from my iPhone On May 20, 2017, at 12:AM, [redacted] wrote: Yes that's comparable to mine -- Sent from Outlook Email App for Android Thursday, May 2017, 08:03AM -03:from [redacted] : Hey ***, Just following up to see if this is possible? Thanks, [redacted] Sent from my iPhone On May 15, 2017, at 5:PM, [redacted] wrote: Hi ***, Atlantic couch quoted us @ [redacted] + *% fuel charge + taxAre you able to do something more comparable to that? Thanks for your help, [redacted] Sent from my iPhone On May 13, 2017, at 8:PM, [redacted] wrote: I think we could do it for [redacted] -- Sent from Outlook Email App for Android Saturday, May 2017, 06:08PM -03:from [redacted] : My apologizesThe event date is July 15th Thanks, [redacted] On Sat, May 13, at 6:PM, [redacted] wrote: Which date -- Sent from Outlook Email App for Android Saturday, May 2017, 03:25PM -03:from [redacted] : Name [redacted] Email [redacted] Phone [redacted] Message Good afternoon, I am seeking transportation for a charity golf tournament for peopleWould it be possible to bring our golf bags in the vehicle as well and transport half the group in two trips to the golf course and two trips to the BBQ following the tournamentI was speaking to Coach Atlantic but their rates are out of our budgetHere is the transportation we are requesting: At 9:00AM bus will pick up passengers at [redacted] ( [redacted] ) to pick up the the first group of passengers (if the max capacity is people)The bus will drop passengers off at [redacted] The bus will return to [redacted] to pick up the remaining passengers to be dropped off at the golf course as well The bus is now not needed until 2:30PM At 2:30PM The bus is requested to return to make two trips from [redacted] to pick up passangers and drop them off at [redacted] Please provide me with a quote! We are thinking it would only take around hours in total for the tripsLet me kn

Initial Business Response /* (1000, 8, 2017/07/25) */
Prestige limousine Taxi Limousine has been in operation for over 25 years. This is the first complaint we've ever had with Revdex.com. It is standard policy R Us to take a deposit showing the commitment from the client for the...

booking of such vehicle. It states in our policy that a cancellation fee of up to **% will be charged. Without this type of penalty we would not be able to stay in business because people would be booking in canceling without any repercussions. Once book we turn down any future bookings for that date and time therefore losing out and any future Revenue because of the commitment of the customer. Which is insured through the deposit. This client cancelled 1 weeek prior to the date. [redacted] are told verbally that there is a cancellation fee as well as if they look into our website which is at their own due diligence
Initial Consumer Rebuttal /* (3000, 12, 2017/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Prestige limousine Taxi Limousine failed to inform of us of their policy. We were only in contact via email so our contract for services took place through an email thread. I was never Prestige limousine Taxi Limousine's website as I received the email from a friend. I was never given a contract to sign or was informed that the deposit was "non-refundable". I asked to re-book services for September 23rd but I was told it was not possible and I was not offered to have a $[redacted] credit for another future event.
I was unsure that Prestige limousine Taxi Limousine would even show up for our initially scheduled event because I only ever received 2 word answers.
Please see below the email thread below where we agreed to the services and the communication that took place.
to me
Honestly, I gave you a great price for that day, that I lost out on a [redacted] booking for a wedding, so I'm really at a lost now because I don't even get your business or revenue
--
Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free[redacted]
* if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within 3 minutes any problems please call us asap*

Wednesday, 05 July 2017, 03:07PM -03:00 from [redacted]
Hi [redacted],
Is it possible to receive **% of our deposit back. We're in a difficult situation as this event was for charity.
Thanks,
[redacted]
Sent from my iPhone
On Jul 5, 2017, at 2:25 PM, [redacted] wrote:
I'm sorry, as I told you to confirm booking we take deposit, non refundable as stated in our policy as well, we have given up potential bookings for that time you had it booked, usually we charge ** percent cancellation fee.
--
Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free[redacted]
* if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within 3 minutes any problems please call us asap*
On Wed, Jul 5, 2017 at 4:10 PM, [redacted] wrote:
Honestly, I gave you a great price for that day, that I lost out on a 1100 booking for a wedding, so I'm really at a lost now because I don't even get your business or revenue
--
Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free[redacted]
* if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within 3 minutes any problems please call us asap*

Wednesday, 05 July 2017, 03:07PM -03:00 from [redacted]:
Hi [redacted],
Is it possible to receive 50% of our deposit back. We're in a difficult situation as this event was for charity.
Thanks,
[redacted]
Sent from my iPhone
On Jul 5, 2017, at 2:25 PM, [redacted] wrote:
I'm sorry, as I told you to confirm booking we take deposit, non refundable as stated in our policy as well, we have given up potential bookings for that time you had it booked, usually we charge 50 percent cancellation fee.
--
Thanks for contacting Atlantic/Prestige limousine, for any other questions or concerns please feel to call us at [redacted] or toll free[redacted]
* if you are arriving at the airport please go to the ground transportation booth and give them your name after getting your luggage and the driver will come up and meet you within 3 minutes any problems please call us asap*
Hi [redacted],
I had to have this approved by our treasurer.
I will send the $[redacted] deposit now if you are still available for that day.
Thanks
[redacted]
Sent from my iPhone
On May 23, 2017, at 11:25 AM, [redacted] wrote:
Yes that Will work thx
--
Sent from Outlook Email App for Android
Monday, 22 May 2017, 08:51PM -03:00 from [redacted]:
We can send you e-transfer if that is okay with you.
Thanks,
[redacted]
Sent from my iPhone
On May 22, 2017, at 5:28 PM, [redacted] wrote:
Hi [redacted],
Okay sounds good.
How would you like us to pay the deposit?
Thanks,
[redacted]
Sent from my iPhone
On May 22, 2017, at 10:15 AM, [redacted] wrote:
[redacted]
--
Sent from Outlook Email App for Android
Monday, 22 May 2017, 09:40AM -03:00 from [redacted]:
Okay no worries [redacted]. How much is the deposit?
Thanks,
[redacted]
Sent from my iPhone
On May 22, 2017, at 1:06 AM, [redacted] wrote:
I can't hold it without a deposit, sorry
--
Sent from Outlook Email App for Android
Sunday, 21 May 2017, 01:14PM -03:00 from [redacted]:
Sounds great!
We will confirm this with our participants for July 15, 2017.
I will get in touch with you the week of the event to confirm the details.
Thanks,
[redacted]
[redacted]
On Sat, May 20, 2017 at 8:57 PM, [redacted] wrote:
Yes that should work
--
Sent from Outlook Email App for Android
Saturday, 20 May 2017, 00:31PM -03:00 from [redacted]:
Hi [redacted],
If you can do it for $[redacted] we will go with you guys. We have heard good things about your business.
Can we schedule this then for July 15th? 9AM pick ups from superstore on J.Howe then 2:30pm pick ups from the golf course.
Thank you,
[redacted]
Sent from my iPhone
On May 20, 2017, at 11:30 AM, [redacted] wrote:
No problem, I could do it for [redacted] all in cash
--
Sent from Outlook Email App for Android
Saturday, 20 May 2017, 09:24AM -03:00 from [redacted]:
Hi [redacted],
We're just gonna go with the other guys.
Thanks!
Sent from my iPhone
On May 20, 2017, at 12:59 AM, [redacted] wrote:
Yes that's comparable to mine
--
Sent from Outlook Email App for Android
Thursday, 18 May 2017, 08:03AM -03:00 from [redacted]:
Hey [redacted],
Just following up to see if this is possible?
Thanks,
[redacted]
Sent from my iPhone
On May 15, 2017, at 5:38 PM, [redacted] wrote:
Hi [redacted],
Atlantic couch quoted us @ [redacted] + *% fuel charge + tax. Are you able to do something more comparable to that?
Thanks for your help,
[redacted]
Sent from my iPhone
On May 13, 2017, at 8:37 PM, [redacted] wrote:
I think we could do it for [redacted]
--
Sent from Outlook Email App for Android
Saturday, 13 May 2017, 06:08PM -03:00 from [redacted]:
My apologizes. The event date is July 15th.
Thanks,
[redacted]
On Sat, May 13, 2017 at 6:08 PM, [redacted] wrote:
Which date
--
Sent from Outlook Email App for Android
Saturday, 13 May 2017, 03:25PM -03:00 from [redacted]:
Name [redacted]
Email [redacted]
Phone [redacted]
Message Good afternoon, I am seeking transportation for a charity golf tournament for 32 people. Would it be possible to bring our golf bags in the vehicle as well and transport half the group in two trips to the golf course and two trips to the BBQ following the tournament. I was speaking to Coach Atlantic but their rates are out of our budget. Here is the transportation we are requesting: At 9:00AM bus will pick up passengers at [redacted] ([redacted]) to pick up the the first group of passengers (if the max capacity is 20 people). The bus will drop passengers off at [redacted]. The bus will return to [redacted] to pick up the remaining passengers to be dropped off at the golf course as well The bus is now not needed until 2:30PM At 2:30PM The bus is requested to return to make two trips from [redacted] to pick up passangers and drop them off at [redacted] Please provide me with a quote! We are thinking it would only take around 2 hours in total for the trips. Let me kn