Wilde Chrysler Jeep Dodge Ram

Mr [redacted] does indeed have an open care with ChryslerIt is not assigned to any particular dealerMr***'s vehicle had a Pcode, which is a general misfire and not a specfic cylinder misfireThis is a code that could mean multiple problems including a mechanical misfire, fuel misfire, or an ignition misfireUnless the vehicle is mifiring at time of inspection, we cannot guess at a potential repairWe along with Mr [redacted] want to repair his vehicle to a safe condition, but we cannot diagnose the vehicle unless the problem is happeningMr [redacted] is more than welcome to bring his vehicle in for inspection when it is occurringWe will be more than happy to inspect his vehicle at that time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI worked with [redacted] and Ross from Wilde and they were both professional and courteous during the entire process Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for this moment.It is not clear to me when this problem will be fixedI do now believe they are attempting to fix the problem that has links between my email address and information about vehicles that are not mine Regards, [redacted]

There is no problem refunding the customer her money for an accessory that does not work for herHowever, I would suggest we try and install a dog barrier from the model line, before we just refund her moneyThis I believe would work better and I would install at no chargePlease let me know what you decide

We have been working with Landmark Credit Union and the state of Wisconsin on this matterAs you know, Wilde does not hold any lien on this vehicle, therefore we cannot release a lienLiens are put on the vehicle by the bank that does the financingThe state usually takes between 4- weeks to title a vehicle, and perfect the lienWhen we ran a CVR report as of today, 11-14-16, the lien is indeed registered to Landmark Credit UnionWe apologize for any inconvenience and the length of time it took to perfect the lienIf you require any additional assistance, please feel free to contact me at ###-###-#### [redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I picked up the check yesterday.This issue is resolved Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Please contact [redacted] , my Service Director, at ###-###-#### to set up an appointment and we will replace the windshield [redacted] General ManagerWilde Chrysler Jeep Dodge Ram

Ms [redacted] has indeed recieved emails concerning upcoming or cancelled service appointments, we have been working to correc this situationThere are outside companies, including Fiat Chrysler Automobiles, that send these emailsWe have contacted both vendors and they are looking into why this could have happenedWe have confirmed with Ms [redacted] numerous times that our dealership records only indicate she has owned or serviced Dodge vehicles with usAt no point was her personal information or vehicle information at risk, nor was there any intended mis use of her name and or informationWe are still waiting for both vendors to respond with their findings and hopefully this situation will be fixed soon

The Mopar remote start system has been on back order until a week agoChrysler has just starting releasing the partsWe received sets of remote start systems and are calling customers who have been waiting to have these installedYou are scheduled to be contacted today by my service department, if you do not receive notification today that your parts are in, please call me direct at ###-###-####Thanks you for your patience.Pete [redacted] Wilde Chrysler Jeep Dodge Ram

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Mr***'s order for floor mats was received on Saturday Dec20thIn Wisconsin all dealers are closed per Wisconsin law, which means his order was processed Dec22nd, and was processed by UPS on Dec.22ndI have attached UPS's tracking information for referenceAfter it leaves my store we have
no control over UPS, I would assume since it was the holiday season, they did not make deliveries on Christmas or Christmas eveThe UPS log shows the mats arrived on Dec 29thThe difference in the shipping price from day to shipping is $I would be more than happy to refund the difference

The multi point inspection is not designed to point out rust, but to point out leaks and immediate service needsAs stated in your complaint, the oil pan wasn't leaking until sometime after the oil changeThe vehicle was in our service department June 4th, and the leak was reported months
later on September 2ndSurface rust is common on the underside of vehicles in Wisconsin, and we have no way of checking the thickness of metals to determine the longevity of a componentWe have never heard of someone sanding down an oil pan and coating it with any sealers, you would actually be weakening the metal and potentially accelerating the chance of component failureTo remove the oil pan on a Jeep Grand Cherokee, you must first raise the Jeep on a hydraulic lift and lower the entire front axle, the labor alone to do this and then "sand" the pan, and seal the pan would be the same if not more than replacing the pan with a new oil pan. Even though there was nothing that should have been done differently, we will offer a one time gesture of good will, and will reimburse you 10% of the repairPlease call my *** *** Chris *** at ###-###-#### to confirm address. Pete ErkkilaGeneral ManagerWilde Chrysler Jeep Dodge Ram Subaru

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

Mr*** can bring his vehicle in when his concern is occurring, or he can arrange an appoinrmtent to drop off his vehicle and we will provide alternate transportation for himIf Mr*** wishes to make an appointment, please contact *** ***, my Service Manager at ###-###-#### or email him at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Roy, I apologize on behalf of my dealership and myself about your experience yesterday. We do take customer satisfaction and experience very seriously and strive for  excellence in both. I checked with my parts department and the replacement part will be here tomorrow (Thursday), as soon...

as it arrives, we will contact you and replace the part at your convenience. I also discussed your concerns with my Service Manager and reviewed our customer handling policies and procedures and will use this experience as a learning tool. Again, I sincerely apologize and hopefully we will be able to earn your business again and show you we are the dealership you want to maintain your vehicle with. Any future concerns, you can contact me at my direct line 262-970-7560. Peter E[redacted]General ManagerWilde Chrysler Jeep Dodge Ram Subaru[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I picked up the check yesterday.This issue is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for this moment.It is not clear to me when this problem will be fixed. I do now believe they are attempting to fix the problem that has links between my email address and information about vehicles that are not mine.
Regards,
[redacted]