Wilde Toyota

Review: Bought a used 2008 Chevy Impala on August 13, 2013 (Wed). Parked car in driveway and went out of town for 4 days. Monday, August 18, the transmission locks up.

$100 for a tow to a local station.

$100 for a diagnostic from local station (ordered by Wilde)

$500 for a tow from [redacted] to West Allis, WI, where they would repair it.

They paid for a rebuilt transmission to be installed, but would only bay $250 for the tows/diagnostic.

Two days later, the driver's power window broke. $500 to repair. Wilde said they are not responsible.Desired Settlement: I was shown a checklist that said the car was in fine working order, and that Wisconsin is #2 in the nation for used car resale standards. The boxes indicating transmission and power windows were both checked. 50 miles and 5 days later, both break.

I believe I am entitled to a reimbursement of $750.

Business

Response:

Revdex.com

In response to Mr [redacted] concern, as good faith have resolved the repairs

and will close this matter. We do apologize and do value his business.

Wilde Toyota

Consumer

Response:

My wife and I went to Wilde Toyota to look for a new car this past Saturday. Worked with Jordan [redacted] who did a wonderful job finding all the possibilities to work with our budget and offer us options. We found the RAV 4 to suit our family's needs the most. I was so happy when I was able to not only fit our son, but all the gardening needs I picked up from Home Depot this past weekend. I also look forward to using the vehicle for transporting my band equipment. It's absolutely perfect and we have Jordan to thank for it.

Review: I was harassed by [redacted],of Wilde Toyota , when I went to get a new Toyota vehicle. He degraded me in a room full of customers at the repair section of Wilde Toyota after I told him I was a loyal Toyota owner. He yelled at me so much that I was in tears when I left, all over the Toyota flyer I brought in to get a new lease early. I heard a lady say,"I can't believe he is even yelling at her, she has had that car all her life."

Wilde Toytota and its financial administers are trying to overcharge me. They have sent me to their debt collectors(SRA Associates) and the debt collectors are not given the full information of my actual monthly billing statements( I over payed every month with accumulating overpayments each month) , (Nov. 8,2011)lease agreement correction notice, and are ignoring what is written right on the statement(09/09/14) they are trying to collect on from the 2011 Toyota Rav4 I leased in 2011.

Toyota is trying to charge me for keys that was given back to the Toyota company.(statement 09/09/14)

The statement from Toyota Financial Services dated 09/09/14 states the disposition fee will be waived if I was to get another lease before the expiration date of the 2011 Toyota Rav4, I got a new lease on 08/30/14 which was before the lease contract was done(10/26/14 expiration date of lease contract).

I contacted [redacted] on 09/26/14 at 3:00pm regarding statement 09/09/14 with a $2,84.93 amount due according to Toyota , using the phone number listed at the bottom of this statement to see if I owed money. She stated there are no charges left and that I was at a zero balance.

I have made numerous attempts to make this situation all solvent with Toyota and have gotten nothing accomplished. Wilde Toyota will not let me talk to the CEO and the debt collectors are saying I owe them money that I don't.

Also, I didn't receive my hitch back after I turned in the vehicle . That cost me $570.24, when I had it installed by Toyota.Desired Settlement: I would like a refund of the monthly overpayments totaling $1,685.60. The debt collectors account history did not coinside with my actual monthly billing statements. This 09/09/14 (saying I owed money) was sent out before I made the phone call on 09/26/14), using the phone number at the bottom of the statement ([redacted] verifying I did not owe a dime and I was at a zero balance).

I would like a letter from Wilde Toyota stating this judgement was satified and that my credit is restored.

I would like to be reimbursed for the hitch that was never returned to me after the 2011 Toyota Rav4 was returned, $570.24

Business

Response:

Revdex.com,In response to this matter:The management team at Wilde has investigated Ms [redacted] concern. While exploring the possibility of exchanging or trading in her vehicle, we had to break the newsto Ms. [redacted] her past loans were creating a challenge in the approval process. With these matters being very sensitive and personal we understand that emotionsand recollections run high. We are in the business to sell and deliver cars and sometimes we are unable to secure financing preventing that. We do welcome and valueMs [redacted] current and future business. We recommend that she works with and communicates with her past creditors and let us try to help her now and in the future.We have closed this matter.Respectfully, Wilde Toyota

Business

Response:

Revdex.com,Again in response...Ms [redacted] should review her concerns with Toyota Financial Services in respect to here payments and the timing and collecting and postings of them.In respect to her hitch that again is something Toyota Financial Services can address. Wilde Toyota is happy to review in person with Ms [redacted]and concerns to help counsel her. If so please call and make an appointment with one of our Finance Directors.RespectfullyWilde Toyota

Consumer

Response:

had a great experience with Wilde Toyota...very efficient

and knowlegable....no pressure.. thanks to [redacted]

the GM.

Review: I got a vehicle from them back in February of this year, and before I left the parking lot I noticed that the reverse light on the left aide was burnt out also the bight lights on the vehicle were too. The vehicle was also not detailed before I left, I was working with [redacted] in the used cars section. He told me that whenever I was in three area I could come back and it would be taken care of. He knew I didn't live in the area and it was a long drive so he said whenever would be fine. So I called and asked to speak to [redacted], he said because I bought the car back in February I would have to speak with [redacted]. So I called [redacted] and I left him two voicemails and I got nothing in return. So I tried again and I finally got a hold of [redacted]. I explained the situation to [redacted]. He said because I bought the car back in February there was nothing he could do. I explained to him that [redacted] said I could come back anytime and get it fixed. I also told him that I don't live in the area and that I work full time and my only day off is Sunday's. I took a personal day at work so I could go down there and get this taken care of and now he is telling me there is nothing he could do. [redacted] said I would of had to have it in writing or come back within three days and got it fixed. [redacted] did not say that I had to come back within three days to get it taken care of. I was very upset at this point and was explaining to him that this wasn't very good business, [redacted] said there is nothing I can do at this point. I told him goodbye and hung up the phone.Desired Settlement: I would like them to fix what they promised they would.

Business

Response:

Revdex.com

In response we have reached out to Ms [redacted] and have scheduled an appointment to repair her bulb light as a goodfaith gesture.

We do apologize for any communication breakdown and do value Ms [redacted]s business now and in the future.

I had a very poor experience at Wilde Toyota and will not be returning as a customer. I bought a Toyota Prius and found out when I received the keys that there was only one key fob. Shame on me for not inquiring about that beforehand. Where I found Wilde severely lacking was their communication after the fact. I contacted my salesman about obtaining another key and received no response. For the next two weeks I continued to receive the run around as far as who I should talk to, when I should come in, and what the cost would be to me. Wanting to get some concrete solutions, I spoke with a manager today whose response was rude and condescending. Wilde must do a better job training their employees and ensuring they are thorough and respectful in their follow up and communication. There are plenty of other dealers in the Milwaukee area and I will be giving them my business going forward.

Went in for an oil change. Did not get greeted. Everyone acted like they were busy. Seen one guy that was available. Walked towards him and he picks up the phone talking to people (phone never rang). Needs new management. Poor customer service. Rude and lazy people. How can management not notice this. Never coming back. I'd rather take a long drive and go to wilde honda.

I recently had a very poor experience with Wilde Toyota in West Allis and I’m not sure if their business practices need to be evaluated.
On Friday 4/15 my husband found a used truck that he was interest in on the Wilde Toyota’s website.
On Saturday 4/16 I called the dealership to find out if the truck was still available. We wanted to come and check it out but since we live 2 hrs away, we didn’t want to drive all the way down to find out it was no longer there. We were told yes it was. We were also told it was a lease trade in and they still didn’t have the title so they wouldn’t be able to sell right away. I said that was ok since we had to finalize a transaction on our end. When we got to Wilde Toyota, we were told that we couldn’t even test drive since they didn’t have the title yet. We were able to inspect it & start it up. We were pleased with what we saw. We explained that since we live a couple of hours away and we work different hours we wouldn’t be able to come back down until the following Saturday but provided there were no issues on the test drive we would most likely be purchasing when we came back down. The sales agent Mike [redacted] told us that he would check on the status of the title on Monday and let us know if the following Saturday would be feasible.
Monday 4/17: We started to finalize transactions on our side. Later in the day I got a call from Mike stating they received the title and asked if we were still interested. I advised yes we were interested. He mentioned that he may need to collect a security deposit but would call me back. He called back and said since they still had to run the truck through the inspections he would be able to hold it and wouldn’t need to collect a security deposit.
Tuesday 4/18: I got a call from someone at the dealership asking if I was still interested. I didn’t catch the name of the person but I said yes. They basically said ok thank you. Later in the day I got a call from Mike stating he needed to get a $200 security deposit to hold the truck for us. I said ok as long as I would get the money back if there were any issues on the test drive.
Wednesday 4/19: I got a call from Randy who stated he was the sales manager. He said that they shouldn’t have taken the deposit since I didn’t test drive the vehicle and that he wouldn’t be able to hold the vehicle for me. He said that he was returning the funds. I told him no I wanted the opportunity to purchase the vehicle. I advised that we would have a sale transaction finalized for my husband’s truck and that financing for the remaining amount was secured. He said it didn’t matter, they weren’t going to hold the truck for us. After I cooled down a little bit I called Mike [redacted] who was apologetic about the situation and offered to see if he could find out more information and call me back. I offered to take time off of work and go down there to test drive it and make another deposit. By the time Mike was able to get back to me to see if that would work, he said I didn’t have enough time to get down there. They had another customer coming in within the hour that had intentions to purchase the vehicle.
I want to believe that Mike [redacted] was truly on our side and was just caught in the middle. My thoughts are that the manager or another employee had a friend or relative that wanted it and therefore they found some reason to take us out of the picture.
My husband initially saw the vehicle on their website on 4/15 which had no indication that the title was still pending. Also no indication that offers couldn't be discussed or we couldn't test drive.

Review: (It's easier to copy and paste the email I sent to Wilde Toyota ATTN: [redacted] sent January 26)

Dear [redacted], per our conversation on Saturday I would like to remind you that the only reason I purchased the 2012 Chevy Sonic was due to the fact that [redacted] and the sales manager on duty said that I could have cruise control installed on the car. According to Chevy that the 2012 Chevy Sonic is not equipped for cruise control and therefore could not be possible. [redacted] explained to me the way he makes money is by pushing cars out the door the more cars he sells the higher his pay is, which explains why he looked me in the eye and boldly lied to me that cruise control could be installed. Or perhaps he lied to me because I was very clear that not having cruise control was a deal breaker for me. I feel like [redacted] was very deceiving so he could make an easy buck! I was in on the 21st to test drive the Sonic and upon my return I informed [redacted] that the windshield washer fluid was frozen he said he would take care of it the next day when I purchased the car on the 22nd. well, I came back and bought the car and when I left the windshield washer fluid was still not working and the Check engine light came on. I came back the next day on the 23rd and talked to [redacted] I explained that [redacted] was supposed to take care of the washer fluid for me and he failed to do so and the check engine light was still on. I then waited for a 1/2 hour while the maintenance men look at it, finally after 45 minutes they said it was fixed I got back in the car and the windshield washer fluid still didn't work and I had to leave the car overnight. The next day on the 24th I picked up the car and finally had working windshield fluid as I was driving the car home once again the check engine light came back on along with the code light. The following day which was Saturday the 25th I brought the car back in again to talk to you about a refund. The check engine light is still on and now the code light is on as well, the car is surging and the gears are not shifting properly. There's something wrong with the breaks and the transmission. I appreciate the fact that you would like to figure out the problem but this has been a horrible experience along with an inconvenient one.I thought that the Sonic I bought was a certified vehicle? I've had to come back to Wilde Toyota everyday since my purchase with the same complaints that nobody can seem to figure out. I cant even be excited about buying a new car because it has major issues. I was lied to, misled and taken advantage of by [redacted] just so he could make a sale. Once again I sit without the car! Not only is this inconvenient for me it's inconvenient for my son considering I gave him my old car. Now he has to take the bus back and forth to work in -30/-40 degree weather because I need a car to get back and forth to work. I would really appreciate it if you would please please refund my money or provide me with another Chevy Sonic with cruise control and low mileage for the same purchase price.

(Sent on Tues Febuary 4th)

Hi [redacted],

Before I left the dealership this afternoon you were nowhere to be found I was extremely dissatisfied with the selection of used cars that weren't even close to being comparable to the Chevy Sonic I purchased. Just about every car I test drove was disgustingly dirty on the inside, The only thing I ever wanted was cruise control..... factory cruise control installed on my car as I was lead to believe. I had to find out later that the 2012 Chevy Sonic is not equipped for cruise control and if there was an aftermarket part put in it would potentially void my warranty. You promised me that you would exchange my the sonic for the price I paid for the car and in our conversation about trading my car for the same purchase price, you never mentioned that I had to find one the exact same day. I don't understand how you can expect me to choose a car new car on the spot and I don't understand how you can depreciate the value of my car that I've only had for 10 days. I don't have 12,000 to throw away that's half my salary for the year for heavens sake.Desired Settlement: I would like a chevy sonic with a factory installed cruise control as I was promised

Business

Response:

Revdex.com,

In response.....

In an effort towards Customer Goodwill. We repurchased her car back on 2/5/2014.

Professionally,

Wilde Toyota

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hi, we were looking at a specific suv. We met Kevin Nelson and he helped us with the sale of our GMC Envoy, we are very happy with our Envoy and believe we got a very good deal. Kevin was very helpful and easy to work with.

Review: On August 17th I set up an appointment with this dealership by phone to test drive a newly listed used car. I found the car on the internet and it even had a picture and asking price listed. I was given a time and a person to meet with and was told the car was so new that it was undergoing its safety check that very day. When I arrived the car was parked on the roof, and I was told I could not see the car, drive the car, or purchase the car, because it was being sold at auction having failed its safety check. Two individuals told me this story after I had driven 30-40 minutes with the sole purpose of seeing this vehicle which my son was interested in purchasing. When I complained the [redacted] responded in an email to me that the car had been sold to a customer on Monday and not at auction. This dealership wasted my time and my gas driving out to see a vehicle which they were lying about online (they had priced it for sale online), and really had no intention of showing me. I suspect a bait and switch strategy. Surprise, surprise, a dealership baiting and switching. I still don't know if the car was sold at auction or to an actual customer. Either way I should not have been coerced to waste my Saturday driving out to see a car they were never going to sell me. I also should not be told 2 different stories from 4 different individuals and not offered a sincere apology.Desired Settlement: An apology and maybe compensation for my mileage. Also a sincere desire to inform the public about what I consider exceptionally poor service and possibly a bait and switch scheme.

Business

Response:

Revdex.com & Mr [redacted],

We did investigate your concern however were unable to substantiate it.

I assure you we are only interested in delivering every customer a car and

do not have a business plan of misleading customers not only to waste your time

but the time of our sales staff .

Again we do apologize and if you would like to discuss this matter further, I would be happy to.

If you would like to work with me directly on sourcing a nice car for your son, I would be happy to get invloved

and take care of you.

Wilde Toyota

Consumer

Response:

Review: This car has had so many problems starting one year (Thanksgiving Day) after taking it off the lot. The most recent issue is: Feb 23, 2015 Warning lights came on. This was a vacation day for me. I was able to drive it to Wilde Toyota. I waited for one hour for diagnosis. I was told it was fuel injectors. I was given a ride home. I paid $850.00 for fuel injectors. The check engine light came on within two hours of driving the car out of the repair shop. The check engine light was intermittent for the next week, then came on and stayed on until I had time to take the car back in (another vacation day). March 23 (vacation day). I took the car in to find out why the check engine light was on. I waited one hour to find out it was some coils. The parts were not available, I had to come back the next day. I arrive on March 24. I waited one hour for the coils to be completed. Within 20 minutes of leaving the dealership and paying $225.00 the check engine light came back on. I turned around and went right back to Wild Toyota. 1 1/2 hours later I was told one of the fuel injectors that was put in on 2/23 was defective. I did not have any additional charge at that time. The car was fine-I was hopeful until 2/28 when the check engine light came on again. It was 7 PM on Sat, Wild Toyota is closed. I now have to take the car back in. I do not have time to do this until 4/1/15, then I will need a ride to work. I am broke and frustrated.Desired Settlement: Fix the car without any further financial cost to me. Some kind of financial compensation for my time (vacation time spent dealing with this car) and frustrations.

Business

Response:

Revdex.com

Wilde Toyota would like to take the time to investigate Mrs. [redacted] concern. We do apologize for any inconvienences and would offer to pick up her car and review her mechanical issues and then follow up with her and even deliver the vehicle back to her as to value her time therefore respond to her.

Wilde will have our [redacted] reach out to her today and try and resolve her concern.

Wilde Toyota

Review: We bought a new car 7 weeks ago under the promise that we could have a remote start installed on this car. the Dealer now states it is not available on this model. The salesman knew we did not want this car if we could not have the remote start installed. The dealer will not return my calls to even discuss this issue. I have been calling for the last 6 weeks. I want to return the car for a full refund and they will not respond. I have filed numerous complaints with Toyota and they are not returning my calls.Desired Settlement: I have given the dealer 7 weeks to resolve this problem and they are not responding to my phone messages. I want the remote start installed for which I already paid for or return the car for a full refund.

Business

Response:

Revdex.com

Good morning,

We have been in communication with the [redacted] re their ordered remote start. With the launch of the all New 2014 Corolla, accessories have

been slow to roll out. So we do appreciate your patience. We hope to have a resolution as soon as possible.

Repectfully

Consumer

Response:

Review: I am a member of [redacted] which automatically makes me eligible for [redacted]'s auto buying program. As far as dealerships go there is no grey area ' you are part of this program or you are not. I was in the market for a new Toyota truck in December of 2012 and called wilde to ask if they they participated in [redacted]'s member auto savings buyers advantage. which they replied ...YES!!! I was then introduced to my salesman [redacted] who assured me they were part of the [redacted] auto plan. After selecting my vechicle I kept asking about my savings and his reply was he already had it worked into the price. That was an out and out lie. After 6 months of listening to other people's buying experience with [redacted] and how much money the had saved, I called [redacted] corporate headquarters and found out that Wilde Toyota had never been a part of [redacted] in any way shape or form. Therefore they misrepresented themselves and cheated me out of a better deal that I should have received

Business

Response:

Revdex.com

We do apologize as to any confusion or understandings in respect to Mr [redacted] transaction.

Wilde Toyota is not involved with [redacted] and is not aware of any members automotive buyers program.

Our pricing strategy has awarded us as one of the top Automotive Dealerships in the United States year after year.

And in review of Mr [redacted] negotiated deal, he also participated in our aggresive sales pricing.

Wilde Toyota

I was misled to believe the car I was interested in buying was "Certified Used." The website had it listed as such. When I actually went to look at the vehicle, it was not. They simply said it was a website problem. They took no responsibility. In fact if you searched the car today, it still comes up as Certified. To me that is false advertising. I wonder how many other cars they have listed that way. At first, they would not answer questions I had about the tires. They were simply taking advantage of a woman trying to purchase a vehicle alone. They also tried to deny a smoke smell by stating that the car was sitting outside where people smoked. Really, I was not born yesterday. The interior of the car was not even clean. I feel that you cannot trust this dealership. They were very shady. I really hope people do their homework before buying from this place.

Review: DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Two important factors though: the dealership told us at the service desk, that our lease was due in 2015 not 2016-- this occurred at my wife's last oil change which is documented in their system. Whichever young lady worked the desk that day told my wife this--yet [redacted] the manager insinuates my wife is basically lying. Convenient.

Also, I called on a separate occasion and the gentleman I spoke to concurred that our lease was due in 2015 not 2016. Several calls to [redacted] the ** (insert laugh here) never were returned. Go figure. And [redacted] was the rudest manager and most condescending person I've ever worked with. Several calls into him were scarcely returned. Listen, I've worked in sales for 15 years and would never treat my clients this way. I'm not asking for them to pay $2400 since this was hugely our fault for not checking the paperwork. However take some responsibility.

Conveniently they cannot locate my recorded call. Go figure. FUTURE POTENTIAL CUSTOMERS... PROCEED WITH CAUTION. YOU WILL NOT HAVE A POSITIVE SERVICE ORIENTED EXPERIENCE AFTER THE SALE!! Toyotas are great. Just get them elsewhere.

Sincerely,

[redacted]. ([redacted]... Still awaiting your call and some level of a positive customer experience transaction)--

All, I encourage you to please share this with all your friends, family, and colleagues as I have been and do this around the holidays when your family members are discussing shopping for a new Toyota!!

I'm also sharing this with all of my Army battalion at my reserve unit (that's another 110 soldiers within my unit) -- spread the concern and alarms!!

CUSTOMERS DESERVE RESPECT!!Desired Settlement: While we are certainly responsible for not reading the paperwork correctly; Wilde is responsible for NOT being able to locate my recorded telephone call in which I was told that my contract was up in 2015; and they are responsible for the young lady working the front desk who told my wife that the lease was due in 2015.

We paid $2400 to Toyota Financial; at a minimum I want if we cannot ask for a settlement is that I want the ** or someone higher to contact me at ###-###-#### to talk this through. [redacted]ax

Business

Response:

Revdex.com,In response:Mr [redacted] unfortunately walked away from his lease term commitment early without following the proper procedure. His attempt to blame this is on the dealership is certainly concerningand disappointing as we have never experienced his accusation in 25 years of handling lease returns. We are not interested in his attempt to personally attack and threaten by bullyingour employees to regain his $2400 error. Wilde would have nothing to gain to advise him or anyone to walk away from there lease early so him inferring that would defy logic and or any business sense. We understand his lack of understanding and follow through is probably frustrating for him but the responsibility is his unfortunately and do sympathize but again wont acknowledge his method of bullying for his own error.As for Mr [redacted] bad mouthing our business and and our people, Wilde Toyota year after year wins the most prestigious awards in the automotive business for customer satisfaction in respect to sales and service. If Mr [redacted] would like to make an appointment to discuss things further he can contact Mr [redacted] and we will again be happy to attempt to explain any options available.We have attempted to coach and counsel Mr [redacted] on many attempts without success.We have closed this matter internally.Respectfully, and Merry Christmas to the Bureau and its employees.Wilde Toyota

Review: I purchased a vehicle from this dealership. I took the vehicle back to the dealership almost a dozen times in the 1st 3 months due to various issues. I told the dealership I no longer wanted this vehicle because something seemed really wrong with it. The dealership gave me the run around. Then after only 4 months of owning the vehicle, the engine blew. I asked the dealership to help me, they would not. I asked the extended warranty people, I bought an extended warranty when I purchased the vehicle, they also would not help me. I feel that I was taken advantage of being a woman & the dealership completely ripped me off. The sales person was unethical & the sales manager did nothing to resolve any of my issues. I spent over 15000 on a vehicle that the engine obviously had problems before I owned itDesired Settlement: I have since bought a used car to use while I resolve this issue. I would like to return the vehicle for a refund. I am paying $2000 to get the vehicle fixed. I want it out of my life. I want the dealership to take the vehicle back and refund the $ I have financed.

Business

Response:

Revdex.com

We have reviewed Ms [redacted] concern. Unfortunately the vehicle she bought had mechanical failure. With 110,000 miles and being 10 years old unfortunate things happen.

The spark plug blew out of the cylinder head and therefore seizing the engine. The spark plug is a a maintenance issue and not covered under her extended warranty.

We do sympathisize with her.

If she would like us to give her an estimate on the repair please have her contact her sales associate.

Respectfully

Wilde Toyota

Consumer

Response:

Review: My salesman took off of the center console compartment cover off of my car upon my purchase of it. He promised to fix and replace the part but he never did. After I bought the car I didn't have time to come back in right away because I had to go back to my home country. Now that I have some free time to get this issue fixed I brought this issue up to my salesman and he tried to take advantage of me again by telling me about how and why the piece is broken. I don't know much about car parts and how to fix them that's why I brought it back in as well as to have the salesman fullfill his promise. The cost of the part is estimated at $300.00. he did say if I could get the part he would have it installed for free. This is wrong and I don't want o continue to be taken advantage of at car dealerships.Desired Settlement: I want the part replaced and installed for free.

Business

Response:

Revdex.com

We apolgize for any oversight or misunderstandings.

Please have Ms [redacted] contact [redacted] so we can

resolve her concern ASAP.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I get my car serviced with Wilde Toyota in West Allis, Wi or [redacted] in [redacted]., no one else goes under the hood. This time at Wilde Toyota I was informed that my that my brake fluid cap was missing and that I can't just get the cap but have to pay over $100.00 for the whole reservoir. Since, no one else goes under my hood and the brake cap shouldn't just vibrate off, it only leaves the dealership at fault. What is really odd is they told me that they didn't have to add any brake fluid at my time of service. With the road like they are and having to brake hard at times, I would think some would be need and there would be a sign of fluid on the inside of the engine compartment. Now I have to have the system flushed to get any air out, which will cost more. After my bad experience at [redacted] in Milwaukee, Wi with a different vehicle, where they said they rotated my tires but didn't, I didn't want to believe all Toyota dealers were bad. Guess I was wrong.Desired Settlement: I would like to be compensated for the reservoir and the added expense of flushing system.

Business

Response:

Revdex.com,Wilde Toyota has done an extensive investigation re Mr [redacted]s concern. We have found and agreed with Mr [redacted] thathis concern is with the previous servicing dealer and that he stated he will pursue his concern with [redacted] of Plover WI Please close this matter. RespectfullyWilde Toyota

Business

Response:

Revdex.com,Wilde Toyotas management has discussed and researched this concern extensively.We offered only money as goodwill not as admittance.We maintain our position and withdraw any goodwill money offered.If he would like to make an appointment to further discuss andreview the specific events with our Management Team, Service Writers and Technicianswe will make the time as we value every customers business. He can contact [redacted].Respectfully,Wilde Toyota

Consumer

Response:

Hello, I feel that had the cap been lost prior to this servicing brake fluid would have been lost. Aside from the road conditions of a Wisconsin winter, the bump entering their garage would be enough to make some spill. Until I get full restitution this will be unresolved.Thank you, [redacted]

Review: I went to Wilde Toyota Scion on 01/01/2014 to look at a 2006 Toyota Tundra. Took it out for a test drive, everything seemed to be in working order. After haggling, I got the price down to $16,000 and started the paperwork to purchase said vehicle. During this time, I asked the salesman, Tony Yang, if the car was mechanically sound; would I need to worry about anything breaking down on me. He assured me that they had gone through it from top to bottom and that nothing was wrong with it. I blindly took them at their words and took the car home. I come to find out a few days later that the trunk latch didn't work. No matter how hard I pulled, it would not come down. I live nearly four hours away so it wasn't something too major for me to warrant the drive back down to the dealership. Then on 02/22/14, as I was pulling out of my driveway, I hadn't even gone two blacks when the front passenger side ball joint snaps on me. I would hate to imagine how dangerous it would have been had I been on the highway. Because I was blocking traffic, I had to call a tow truck to tow it to a body shop, which cost me $95. The estimate to fix the truck will cost me $495.

I've only had the truck for less than two months, a truck that I was told to be mechanically sound. I gave Wilde Toyota a call I do apologize to the poor receptionist who picked up my call, because I used some bad language, but the mechanic she connected me to was very rude. Asked him if they were gonna do anything about it and his reply was, "Nothing".Desired Settlement: I would like reimbursement for the towing and fixing of the truck, a truck they said was mechanically sound. I had it for less two months and this happens. And don't tell me it's my fault and that I wore it out from just the short amount of time I had it. My daily driver is an 2007 Toyota Corolla and the truck's been sitting in the driveway the majority of the time I've owned it.

Business

Response:

Revdex.com

In response we resolved Mr [redacted] concern and as a gesture of good faith we have agreed to send a check for $432.00

Please close this matter.

WIlde Toyota

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.