Wilde Toyota

Review: I purchased a used vehicle this last Thursday January 9, 2014. After purchasing the vehicle (literally the day I made the purchase) my family sustained a SIGNIFICANT financial loss. I returned with the vehicle less than 24 hours after purchase (the back of the sales contract says the contract can be terminated within 1 business day) I spoke with my sales representative. Explained the situation and he went to speak with his manager. My sales representative came back and said the back of the sales contract reads differently than I was reading it. My sales rep then told me there is no Wisconsin state law that allows them to return a used vehicle purchase. He told me even if it was a "lemon" the laws wouldn't apply because it was a used vehicle. He then said The person who could authorize the return was off on Friday the 10th, so I needed to come back on Saturday. I explained I had to work and this would not be possible, so he sent me to the "Big Building" to speak with [redacted]. When I got to the big building they said "[redacted]" was not available so I spoke with a different manager. After explaining my situation with him, he said I would have to speak with [redacted] who was not in on Fridays. He gave me [redacted] card and asked me to call back on Saturday. As soon as I got home, I emailed [redacted] as well as the entire management staff (their email addresses are listed on the webpage) asking any of them to call me asap. I explained my situation. I received no call. I called [redacted] at 11:00a, 12:00p, 12:30, 1:00p, 1:15 and 4:00p on Saturday January 11th. I received no call back, no response. I also called and asked to speak with any manager on duty... they put me through to another voicemail. This was the first vehicle I have ever purchased from a dealer, and after this experience I will NEVER purchase from another dealer again. My family lost our entire lives savings, and I can't return the car, which I now hate. It sits in my garage, I can't even look at it.Desired Settlement: I would like to return the vehicle for my purchase price. I am not asking for the titling fee, just the price for the vehicle and the tax. I am not asking for extras. It still has the original HALF tank of gas they put into it.

Business

Response:

Revdex.com

We have been in contact with Ms. [redacted] as to her change of mind on her purchase. Unfortunately she took delivery and her vehicle was electronically titled as the new owner.

So we do sympathize with her stated adverse events and understand. She has the option to either try to resell the vehcile on her own or have the dealership buy it back at market

wholesale value or even trade it in as a few options to consider.

Respectfully

Wilde Toyota

Review: On 8 June 2013, I purchased a new Toyota Highlander from Wilde Toyota. The purchase contract/loan agreement indicated my first payment is/was due on 23 July 2013. By 15 July 2013, I had not received any information regarding my vehicle loan and contacted the lender, Toyota Financial Services (TFS). TFS indicated that they did not have a record of my loan and that I needed to contact the dealer for further assistance.

I contacted the dealer on 15 July 2013 to request an update. Their financial services representative indicated that the loan was missing information and that it had since been sent to TFS. I was told that my account would be created by 18 July 2013 and at that point, I could contact TFS and make my payment arrangement (in advance of the due date).

I contacted TFS on 18 June 2013 and was informed, again, that there was no record of an account and that I needed to call the dealer. Again, I contacted the dealer on 18 June 2013, and was told that the information was in process and that I would have an account by the morning of Friday 19 June 2013. Again, TFS indicates that there is no record of a loan and that the dealer must provide the information.Desired Settlement: Wilde Toyota must provide the loan information to TFS. Wilde should also examine its customer service practices and provide additional information to consumers. For instance, Wilde must inform consumers that they must contact the dealer at least 20 days ahead of the first payment due date to ensure the proper paperwork was transmitted to the lender. Second, additional training must be provided to financial services representatives regarding proper due dates for the first payment. If Wilde cannot provide the loan information to the lenders within 45 days, Wilde should update its policies to indicate that first payments cannot occur within the first 45 days of vehicle ownership. Third, customer service training should be provided to all employees to ensure that legitimate consumer concerns should be properly addressed. For instance, this whole issue could have been avoided if Wilde told TFS to contact the consumer directly to provide the account information and verification that the appropriate document(s) had been received. Emphasis should also be placed on consumer relations AFTER the vehicle purchase--customer service does not end immediately after the sale.

Business

Response:

Revdex.com & Mr [redacted]

We have received and reviewed your concern. We are aware of the delay and do apologize for any inconvienance has caused.

Your loan is established and confirmed. You Acoount # is [redacted]

Respectfully

Wilde Toyota

Review: I wish to complain about the costly run around I was put though by the sales person I dealt with at the Wilde Toyota dealership in Milwaukee, WI on December 17th and 20th. I was helping my niece look for a Toyota Prius V and found one she liked at Wilde Toyota. So I drove to the dealership on December 17 and worked out the deal with the salesman. I gave him my credit card number to hold the vehicle. I told him I would be helping with the down payment for my niece and was told that I could put up to $5,000 on my credit card and pay any additional money with a personal check. I told him we would pick the car up on Saturday the 20th. Then, on Friday December 19th the salesperson called and said I could not use my credit card nor could I write a check or pay with a cashier's check, since my name would not be on the title. He was aware on Wednesday the 17th that I was only helping my niece and was not going to be an owner of the vehicle. I was very upset because I was given erroneous information on Wednesday. The sales person said I could do whatever was easiest for me! Well I had no easy options at this late date. I couldn't give the money to my niece to deposit as I live 70 miles south of her. Besides she works until 6:00 p.m. and the banks would be closed. In the end my only option was to get cash for the deposit. Since it is just before Christmas I had to go to several banks to get the cash, as two local banks were out of large bills. I was not comfortable carrying $10,000 in cash, but did it so as not to disappoint my niece. When I got to the dealership on Saturday I reiterated the story to [redacted] and said I felt he needed to compensate me for all my trouble by taking an extra $100 of the price of the car. He said he didn't see that as a problem. Needless to say he later said he he couldn't do that. So, since the sales price ended in $77 dollars I asked him just to knock off the $77...again the reply was no. At this point I would have walked out of the dealership but because I was just helping my niece purchase her first ever new car, I just kept quite. Desired Settlement: I would like an explanation of why the salesman I dealt with didn't inform me upfront what the dealership's policies were. I also want an apology and punitive damages for the time and effort I had to put forth due to their lies and lack of consideration for me as a customer purchasing a $27,000 plus vehicle.

Business

Response:

Revdex.comMs [redacted]We do apologize for any miscommunication with your recent visit. We do value your business as it is very important to us.As goodwill Wilde is willing to send you a check for $50.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I can only hope that your sales staff is instructed regarding my issues so that this does not happen again. I appreciate your good will gesture and will look forward the $50 check for all of my inconvenience.

Review: I purchased my vehicle on 5/11/13 at Wilde Toyota. I was in the dealership 5/10/13, but my pre-qualified loan needed to be verified through [redacted], and they were closed for the day. I received a call on 5/11 saying my loan was approved, and all I needed to do was come in and fill out the paperwork. I waited hours at the dealership before I was called back to "just sign paperwork." The rep then tried to sell me an Extended Warranty. This was my first car purchase, and I thought I had done all my research, but after hours sitting in a dealership, when I could have had time to review the offered warranties and make an educated decision, they waited until I was ready to leave and pressured me by saying that I didn't have time to consider this offer, and when I left the dealership it would be too late.

I returned to the dealership on Monday 5/13, since they were not open on Sunday 5/12, to cancel the warranty. The Representative at [redacted] said it would be no problem for the dealership to re-submit the paperwork without the warranty, since they had not received anything from Wilde Toyota at that time. Wilde Toyota was not willing to re-submit the paperwork, and I filled out a cancellation form instead. Wilde Toyota said I would receive a full refund of the warranty cost applied to the principle balance of my auto loan. They did warn that the payment amount each month would not change. I expressed urgency for this to be completed because I would need to refinance my loan after receiving the refund to bring my payments down. They assured me it would take no longer than 4 weeks, the time frame on the Cancellation Form also says “allow three or four weeks for processing.”

I monitored my loan, and after 4 weeks, I had not received a refund. I called [redacted] at Wilde Toyota on 7/29/13 and left him a voice mail leaving my information and asking for him to call back regarding the refund. I left my name, number, the date of my visit, a description of the car I purchased, and my VIN on the voice mail, so he would be able to find my records. He did not call back. I waited a few weeks and called his direct line again on 9/6/13, and left him another voice mail. I then called the general customer service line at Wilde Toyota to see if someone else could help me, since I hadn't had any luck getting a response from [redacted]. I explained my problem to the receptionist, and she said I needed to talk to [redacted] and transferred the call to him. He was in the office. He asked that I send him a copy of my cancellation form, and I sent it in an email right away.

He responded by phone a few minutes later saying he would submit my cancellation form, which implied to me it had not yet been processed. I didn't hear anything for 10 days, so I emailed [redacted] to check on the status of my refund. He didn't respond for another 3 days. After 13 days, and me sending an email reminder, he responded on 9/19 that Wilde sent a check to [redacted] on 5/15/13 and that I should check with [redacted]. I emailed [redacted] the same day with [redacted]’s findings. [redacted] emailed me the next day (9/20) to say they never received a check and that Wilde should place a Stop Payment on the first check and provided their address for the new check to be mailed. I emailed [redacted]’s response to [redacted] on 9/20. I asked if there was anything else I needed to do to get another check sent out. I didn’t hear anything from [redacted], and on 9/24 I emailed him again checking on the status of the new check, and again expressing the urgency that not only have I not been able to refinance my auto loan, but now I have been paying interest on over $6,000 that I did not owe because [redacted] hasn't received the refund.

Today is 10/02, and I have not heard anything from [redacted] or any representative from Wilde Toyota. We set the first payment for my auto loan 45 days after I purchased the vehicle. This should have been plenty of time for the refund to come through, and I would not have had to pay any additional interest. I have now made 4 payments to my loan with over $6,000 for the warranty still reflected in my principle balance.

Below are my emails to [redacted], to [redacted], and their responses:

[redacted] <[redacted]>

Sep 6 to [redacted]

(Photo of my cancellation form)

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[redacted] <[redacted]>

Sep 16 to [redacted]

Hello,

I just wanted to see if you had any update on the refund for my extended warranty cancellation? I checked on my loan with [redacted] today, and it hasn't come through yet.

Thanks and have a great day!

--------------------------------------------------------------------------------...⇄ />
Sep 19 to me

HI [redacted].

I checked on the status of your refund. We sent a check to [redacted] credit union on May 15th. I have a copy of the check. You may want to contact them as it looks like it should have been taken care of.

---------------------------------------------------------------------------

[redacted] <[redacted]>

Sep 19 to [redacted]

Hello,

I have been contacting Wilde Toyota for a few months checking on the status of my Extended Warranty Refund. They emailed today saying they sent [redacted] a check on 5/15. I have been waiting on the refund to reduce the principal because I have been paying higher interest. I also need to refinance. When I asked about refinancing and keeping my loan with [redacted], a rep said [redacted] doesn't refinance unless there is a drop in income.

What is the next step to check on the refund if Toyota said they sent it in May?

I have included their email below.

My member # is [redacted].

Thanks,

###-###-####

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Subject: Re: Cancellation Form - [redacted] Sep 20 to me

[redacted],

Thank you for contacting [redacted]. We did not receive a check from them; you may want to ask them to place a stop payment on the check they issued, in case it was lost in the mail, and issue a new check. Please ensure they include your member number or other identifying information and send it to the following address:

Please feel free to contact our offices at ###-###-#### if you have any additional questions or concerns.

Thank you,

###-###-#### Ext.[redacted]

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[redacted] <[redacted]>

Sep 20 to [redacted]

Good morning,

I informed [redacted] that the check was sent on 5/15. They responded this morning saying they never received a check. They advise that you place a stop payment on the check sent and issue a new check including my Member # at [redacted], which is 4453100. I have included their email below, which lists the address where the check should be mailed.

New Berlin, WI 53151

Please let me know if there is anything else I need to do to move forward.

Thank you,

###-###-####

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[redacted] <[redacted]>

Sep 24 to [redacted]

Good morning,

Do you have any update on when the check to [redacted] will be reissued? I have been paying interest on over $6,000 that I do not owe. I really need this refund to come through so I can refinance my auto loan and get these payments down.

Please let me know what is going on as soon as possible.Desired Settlement: I would like the refund for the Extended Warranty to be processed, as promised. I would also like Wilde Toyota to pay for the additional interest I have had to pay on my last 4 payments, due to the refund not being processed in the agreed upon time.

Business

Response:

Revdex.com, Ms [redacted],

In response:

We researched Ms [redacted]s concerns. We have copies and time stamped and dated paperwork in respect to her understanding and acknowlegement of all purchased

products in respect to her purchased vehicle. We understand that she has changed her mind and did process her cancellations. With that, we sent a check to [redacted]

within days, a reasonable timeframe, of her decision to cancel. We have a time stamped receipts, signed, by [redacted] credit union, that they received our check.

They must have misplace or lost it.

We will reissue another check immediately knowing [redacted] made the mistake and must have misplaced the check. Knowing Ms [redacted] is our customer and we do value

her business, we will offer a good will check of $ 100.00 for the cost of her time and money and Wilde will pursue [redacted] for their errors.

Again we do apologize for any inconvienence this may have caused.

Also as a offer as well, we would be happy to in person sit down with Ms [redacted] and show her all copies of time stamped documents substantiating that Wilde

did infact process her wishes and execute in a timely manner.

Wilde, as good will keep the offer of $100.00 goodwill open until Monday Oct 7 2013 and consider matter closed.

Wilde Toyota

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I appreciated the fast response to the complaint filed. Please advise, the check to [redacted] should be sent to [redacted], and must reference my Member ID #[redacted].

Review: We bought a certified Toyota Prius vehicle at the dealership....when we drove it home we heard a rumbling notice in front of the vehicle (drivers side)...we looked at the tires and found out they have very low tread,cuts and holes in them so we contacted the dealership and tried have them take care of the problem and replacing the tires....first they wouldn't even talk to us so we went to talk to manager....he took the car and told us they will take care of it....they took care of the rumbling notice but not the tires....every certified vehicle must meet the requirement of minimum tread on tires which is 5/32" and none of the tires meet this requirement....the front tires might not even be legal to drive,they are so damaged...we took it to a third party that's how we found out the vehicle is not safe to drive or have the min tire tread of 5/32" which is advertised in Toyota certified program.Desired Settlement: Replacement of all 4 tires or cash value of new tires so we can buy new tires

Business

Response:

Revdex.com

We reached out to Mr [redacted] to bring his vehcile in to review his concern re his tires.

Mr [redacted] brought his vechicle in today and our Technicians findings were that his tires at delivery were at 5/32".

He has put on almost 3000 miles since his delivery and is tires are now showing 4 1/2/32" of tread.

As an act of "good faith" We offered to pay 1/2 of his bill if he wanted to upgrade to 4 new tires that are acceptable to us.

We do appreciate his business,

We will hold this offer open until 7/26/13. If there is no resolution by then we will rescind that offer and close this matter internally.

Respectfully

Wilde Toyota

Consumer

Response: