Wildrose Woodworking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I just picked up vehicle from Bayridge ChryslerJeepDodgeRam. Car was repaired by service dept, but they failed to disclose the fact that there was exterior damage on drivers side of vehicle. I brought this to the attention of the service manager Paul and he states that the vehicle was towed in from Garden City on 1/**/16 with the damage. When I had it towed to Garden City on the evening of 1/**/16, there was no damage to the extent that I saw today. He (paul) is claiming that the car was damage prior to it getting back to Bayridge. Paul produced a tow receipt that appears to have been altered. When I asked him about the tow receipt appearing to look as if it was altered, he states oh no I would not do that because that would be fraud! I called the Tow company and asked them to fax the original receipt so that I can compare the two. I also contacted Tina the service manager and told her about the damage. She told me to bring the car so that they can see the damage that was done. I am very upset that issues keep arising with regards to this car and service dept. So, no I'm not satisfied with how I have been treated during this entire incident. So now I'm waiting for tow company to produce the original receipt.
 
 
 
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Sincerely,
[redacted]

BAY RIDGE CHRYSLER JEEP CONFIRMED WITH THE CUSTOMER THAT HIS APPOINTMENT IS SET

Revdex.com:At this time, I have not been contacted by Bay Ridge Chrysler Jeep Dodge Ram regarding complaint ID [redacted].Sincerely,[redacted]

BAY RIDGE CHRYSLER JEEP CONTACTED THE CUSTOMER AND OFFERED TO CHANGE CONTRACT TO A MOPAR. CUSTOMER STATED THAT HE PURCHASED DIRECT FROM MOPAR. BAY RIDGE CHRYSLER WILL REIMBURSE THE  CUSTOMER THE $3000.00 THATHE PAID. THE FUNDS WILL HAVE TO GO BACK TO THE BANK .

Customer was contacted however she never came to our service department but she is scheduled to go to another dealership service center

The customer service rep. set up with another appointment for [redacted] to meet with the owner for tomorrow May [redacted] at 11 a.m. We will go over all matters and have them resolved.

spoke with customer . explained to [redacted] that he needs to open file with Chrysler corp. for possible buy back. Bay Ridge Chrysler Jeep has done everthing that it can to this point .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They have been stringing me along for the last 2 weeks about having my vehicle picked up from Garden City Jeep and transported back to Bayridge chrysler jeep. As of 1/**/16 1000hrs the vehicle is still on the Garden City Jeep Lot. I spoke to Tina and she has not heard from Paul about picking up my vehicle. This is exactly why I have contacted Revdex.com because Bayridge has continued to stall with regards to doing want was agreed upon with Chrysler Customer Service. It is going on 1 month without my vehicle and this entire experience is ridiculous! Never in my life have I ever dealt with a Service Dept whose entire customer service is so disgustingly unsatifactory that it is beyond belief!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]