Wilkins & Co. Realty Reviews (%countItem)
Wilkins & Co. Realty Rating
Address: 428 Piney Forest Rd, Danville, Virginia, United States, 24540-4011
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They are advertising for a 2bd 1.5 bath that will be available for 10/30/2020 I have been trying to find a townhouse for a long time so I applied. I called to check on my application which they charged 25.00 to submit after never hearing anything back and was told Quote they run the add continuously but she only had one apartment possibly coming available and is just taking a waiting lists which has already 140 names on it. This is false advertising when you couple it with the fact they are charging for an application with no refund and dont mention anything at all about this being a waiting list as this is not some subsidized or low income housing. I would like this ad updated honestly and my 25.00 returned as it is not that much money but for some in the current conditions it may be and this is clearly false hope no way that they should be still presenting this if there are already 140 possible applicants.
The current advertising for the unit in question clearly states it will not be available until 10/30/20 and that applications are being accepted. At that complex, units are turned over on a regular basis so when we know a unit will be ready a certain date, we advertise for that unit. As of today's date September 29, 2020, this unit has not been filled. After checking with the property manager at this complex, she let me know that she explained the process to Ms.. She let her know that the unit was not ready yet and would not be ready until the end of October and that she had some applications already for this unit. She explained that applications are taken in order and then applications are either approved or denied. If approved, then starting at the first person that applied and was subsequently approved would be offered the first available unit. If that person does not pay deposit on property within timeframe, the next approved applicant for that unit is called and offered the spot and so on. When the property manager spoke to Ms. and mentioned the wait list of 140, that was people that had requested information only on the complex/unit, they have not completed an application. She was just trying to explain how much interest that people had in the unit. There are not 140 potential applicants, just 140 people that showed interest in the property. Again, this is not an approved application wait list, only an interest wait list. Applications are processed in the order they are received and 5 people applied before Ms. for this unit. So the actual waitlist of applications is like 5 and they have not been processed yet. Depending on those results, this will determine which applicant becomes first on the list. It was entirely possible that Ms. could have been contacted if her application was approved.When the property manager spoke with Ms., she did offer to refund the $25 application fee if she was unhappy. Ms. stated she did not need the $25 back. But according to Ms. complaint, she is now requesting the $25 application fee be returned. We are processing her refund right now and it will be sent to Ms..If there is anything else we can do to assist further, please let us know. I hope the concerns of Ms. have been resolved.Thank you.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
On 8/4 I notified Wilkins of an on going issue about mice infestation. My problem has been ignored multiple as you can see by the emails and pictures I’ve been living in unsafe living conditions. For several months. I’ve had multiple issues with mice entering my home and I have expressed my concerns several times. I’ve even asked that the owners come to my house with the maintenance men to assist with this issue to make sure it is taken care of but I’ve been ignored and on 8/28 *** violated a federal law called HIPPA and asked me if I had been hospitalized due to Covid. By law she can not ask me anything about my medical care or personal questions. She is to treat me as a customer. I am completely dissatisfied with the customer service I have received since I moved in my rental home in 10/19 . The maintenance man did come today stayed 15 minutes sprayed some sealer and left. I do not think this will resolve the mice infestation issue and it will continue. It’s disgusting to me that myself and my 8 year old daughter are forced to continue to live in an environment with mice droppings and urine and I don’t know what else I can do.
Thank you for contacting us regarding the
issues at ***. Wilkins & Co Realtors is the property
manager for this property, we do not own the home. We manage the home for the
owner. From the tenants move in date in October 2019 Wilkins & Co. Realtors
Property Management department and the owners have worked with the tenant to
resolve any and all issues reported. The owner even approved a pest control
company, ***, to come on a regular basis to provide treatments at the
property. We have replaced doors, repaired visible holes where was possible
rodent could get in, and had pest control company do routine checks/spraying. The
tenant has put in another work order request as of 9/8/20 to have maintenance
and *** to come and treat the inside of home and to check for any other
visible places a rodent may use to get in. We are currently in communication with tenant to arrange time to do this. The home is located in a country
setting with a large field behind the home; unfortunately, rodents can find a
way in to any home at any time. Our best option is to continue to have property
sprayed and treated on a regular basis and if any visible holes are there to
fix that. The owner has been very cooperative to treat and have any maintenance
needed completed. We are sorry that the tenant has had to deal with mice, but
we feel we have done everything in our power to help. As far as our
employee and a hipaa violation, we are not a medical provider, nor have we
inquired for information from a medical provider of the tenant. As a business
dealing with COVID, we have to do our best efforts to protect our employees,
tenants, and property owners. Since the tenant volunteered that they had
recently been hospitalized, our employee ask if it was okay for a maintenance
worker to come inside their home. Some tenants would not have wanted anyone to
enter their home. We want to make sure that the maintenance worker will be
allowed in the property and to make them aware they will be wearing a mask. We will not be
terminating any employees for following safety precautions due to COVID. Again, we are in the ongoing process of helping this tenant as requested.
I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards