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Wilkins Hyundai & Mazda

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Wilkins Hyundai & Mazda Reviews (8)

I am very unhappy with this dealership I bought my car from them on 01/04/2020 I was told the car had minor mechanical issues my sales person was Kevin he said front brakes and some cosmetic issues I said ok that's nothing serious, upon having the vehicle for a little over a month it left me stranded it just abruptly stopped in the middle of the street it gave me no indication as to what was wrong until about 15 minutes later the oil light turned on, I was so disappointed the dealer should have put oil in the car upon calling the dealer I was told by Chris the oil was checked in December if that were true the oil wouldn't have wasted within a month of having the car the manual of the 2011 Genesis states every so often miles or 6months hello I had the car for a month. Now I'm being told the car needs a whole new engine because I ran the car with no oil therefore I am paying just for the carcass of the car? this is not ok.

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Contact Name and Title: [redacted] GSM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Regarding Case Number #XXXXXXXX Customer purchased vehicle on June 8th over months agoCar was CLEARLY sold "As Is and Shown" Customer acnoledges with a signature on delivery form, and We Owe FormCustomer states we addressed every item he wanted fixed (DID fix windows, Did NOT fix top,) He also had opportunity to discuss check engine light with service shop that looked at car for us AND "Trusted Mechanic" before purchaseDue to age of deal and facts presented to client along with the help already issued we are considering this issue closed

I drove 5 hours to look at a used vehicle. When I arrived, I was greeted in the lot by car salesman James Minogue. Very friendly to begin the process but as I asked him questions about the car I was interested in, he grew more and more rude as the process went on. I asked him very basic questions about the vehicle and he repeatedly snapped back with responses such as “I don’t know” or “why does that matter?” When asking him whether or not they did an inspection to the vehicle, he would not allow me to see it and when I finally told him I wasn’t buying the vehicle unless I got the report. He proceeded to throw his desk chair back into the divider and look at me infuriated and said “ Fine I will get it for you” followed by a very sarcastic “is there anything else you want?” I have been to many dealerships during my vehicle search and he was by far the most unprofessional, rude, and inconsiderate salesman I have ever dealt with. If you can avoid this salesman, it would be in your best interest.

Initial Business Response /* (1000, 9, 2014/05/06) */
Initial Consumer Rebuttal /* (3000, 11, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response did not include any information pertaining to the following I
mentioned:
"This is also in violation of a number of aspects of the IL Administrative Code for Motor Vehicle Advertising, as cited from the IL Attorney General's websiteI'm happy to forward this information on to them, as well
Section Print Size
It is an unfair or deceptive act to, in any advertising, use any print in type size so small as to be not readily noticeableIn print advertisements, any type size which is 10-point type or larger is deemed readily noticeable
As a side noteThe font used for the banner is 5-point and completely unreadable."
When this issue was addressed, we showed the sales associate to read us the number of the stock as it was printed in the adAt first, he refused and then when pressed by, acknowledged he couldn't read the numbersThis is clearly stated that all information must be readable and in the size font mentioned in the statute
I will be passing along the .xtml publisher file (which I cannot upload here) with digital forensic information pertaining to the original size of the ad, and measurements of the font and size of the type to Lisa Madigan's office this week since the dealer's response is not adequate nor does it answer the initial complaint
Hopefully this will make clear that dealers have a clear set of expectations (set forth by the state of Illinois) that must be followed
Final Consumer Response /* (4200, 15, 2014/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com: This rebuttal was basically a rehash of the previous statement made by the companyNo new information or answer was given as pertaining to my last statementIf the company wants to keep sending the same information, that is fineI am willing to continue not accepting their "resolution"Wilkins Mazda: If you are going to respond to an issue, at least be kind enough to read and answer the complaint against you thoughtfullyI have sent the information to the states attorney and should be hearing from them in the upcoming weeks
Final Business Response /* (4000, 13, 2014/05/14) */

Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: *** *** GSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Regarding Case Number #XXXXXXXX
Customer purchased vehicle on June 8th over months agoCar was CLEARLY sold "As Is and Shown"
Customer acnoledges with a signature on delivery form, and We Owe FormCustomer states we addressed every item he wanted fixed (DID fix windows, Did NOT fix top,) He also had opportunity to discuss check engine light with service shop that looked at car for us AND "Trusted Mechanic" before purchaseDue to age of deal and facts presented to client along with the help already issued we are considering this issue closed

I was issued a tax credit on a lease when purchasing a new vehicle.

Wilkins Hyundai & Mazda Response • Nov 14, 2018

We did make a mistake in the taxes that were charged to the customer. They should have been $1600 more than what he was charged so we paid the difference for him. He benefitted from the mistake. Tell us where...

Customer Response • Nov 14, 2018

Complaint: ***

I am rejecting this response because:the taxes were not paid at time of purchase. They were only paid when I contacted them myself directly. This was only done to rip the state off to lower the price so they can make a deal. Nothing was done until I told them.

Sincerely,

Michal

In response to this complaint Wilkins Hyundai did everything possible to make the customer happy. We took the car to a very reputable body shop, [redacted] Auto Body. They fixed the damage professionally. While the customers Genesis was being repaired we let him use a Genesis in return. He happy...

when he picked his vehicle up. His vehicle is a lease so when the lease is over the customer will turn the car into the manufacturer. The customer is now suing the dealership. At this point it is in the hands of the [redacted] Tell us why here...

Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Regarding Case Number #XXXXXXXX
Customer purchased vehicle on June 8th 2013 over 11 months ago. Car was CLEARLY sold "As Is and...

Shown" Customer acnoledges with a signature on delivery form, and We Owe Form. Customer states we addressed every item he wanted fixed (DID fix windows, Did NOT fix top,) He also had opportunity to discuss check engine light with service shop that looked at car for us AND "Trusted Mechanic" before purchase. Due to age of deal and facts presented to client along with the help already issued we are considering this issue closed
.

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Address: 750 N York St, Elmhurst, Illinois, United States, 60126-1605

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+1 (630) 832-5175

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