Williams Quality Stucco

Initial Business Response / [redacted] (1000, 6, 2014/04/02) */ Having completed our investigation of this case, it is confirmed on our end that we did not receive any of the cash payments that this customer is claiming to have madeThis account has been delinquent since the first rental extension We were told by our customer that they were in a very tight spot and needed our helpThey requested that we extend their rental and promised to deliver a cash payment on a later date when there would be more funds available to themThis would normally not be allowed by company policy and was only allowed with authorization from [redacted] to help themUnfortunately, the customer did not hold to their end of the agreement and did not make payment to usIn regards to their claim that they were advised by [redacted] that they did not need to re-contract for their extended time is false.Our customer is claiming to have made multiple payments in cash which we have no records of and their account is still in collections as of this dateOur customer was never advised that their account was clearWe have made dozens of calls to the numbers provided to us in attempt to collect and clarifyWe either get no answer or a male who refuses to identify himself and says that Maulupe is unavailableWe will deny our customers request for a refund to her card as we are still owed hundreds of dollars Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all we paid cash up frontwe never in a tight spot as they claimwe paid for a weeki have bank statements stating that they took the money from my accountwe were only one day late and we paid that one day latewe gave the cash money to ***everytime we extended our car we paid cash before even driving off the loti dont any rental car company would give us the car and take a word of a customer to pay laterthat means they would lose businessWhen I spoke to [redacted] he said, our case was close and paid in fullbut then they kept taking money out opf my card as far as december and my transaction with them was from Octoberusing my card without my authorization and I paid cash with the 2nd carthe car I paid the credit card with was for a week and turned in on time, that shouldve been close-because the other car was paid with cash and my credit card was not assoicated with 2nd rental-bottom line we extended our rental with cash everytime we went in to renew and panda took the casaid, we didnt have to renew the contract on the 2nd car because we are not turning in the car and it should be goodI dont owe them nothing, I need them to stop running my card Final Business Response / [redacted] (1000, 13, 2014/04/22) */ As previously stated, our customer's account is still delinquent and is currently in collectionsWe have checked our records multiple times and show no cash payments being made to usIt is our company policy to issue receipts for every single cash transaction we perform so we can accurately track our balancesWe extended a form of credit to this family to assist with their transportation needs being promised that the bill would be paid at a later date when they had the money to do soThe car was returned days past the scheduled due in time and when we approached them regarding the balance they claimed to not have the money to pay us yetThis account has been in collections ever sinceWe have not charged and will not charge any more than we are dueOur company has already taken a loss on this contract and we are being taken advantage of

Customer requested rental using debit cardAs one of the few rental agencies that accept debit cards, we allowed her to rent a car with us but require a $depositWe reduced this amount to $to make it easier for herRefunds take to business days to be processed between banks Customer returned the car on the 20thAs of today's date only business days have pastWe have checked our records multiple times due to the customers frequent callsRecords show that the refund has indeed been madeThere are no employees that hang up on customersWe apologize if you were disconnectedPlease don't take it personally

Per customer he did not show up to pick up the car on day oneWe were not at any fault and had the car ready per reservation agreement he was charged the no show fee.Per customer he did request a new booking for the next dayEvery customer has a choice to accecpt or decline coverageNo customer is ever told to go somewhere else weather they accect or decline coverageWe are not in business to expend our resources to pick up customers and send them away without a carPer customer he had us hold a car for him the second time and did not pay for itHence the second chargeWe spoke with customer yesterday and had a difficult time communicating since we could not get a word in edge wiseWe were not at fault for either no show/cancellationWe told customer that we would consider giviing a credit if he discontinued harrassing usThat was yesterday! We are very disappointed to get this complaint immediately thereafterThis is the same type of expeirence we had at the rental counter and on the telephone with himWe will consider helping customer purely out of goodwill but will not be forced due to no fault of our companyWe will reach out to customer once again

Complaint: [redacted] I am rejecting this response because: Aloha, I received an email about my complaint about A-Auto SalesThe employer had processed my credit card without letting me knowThe employer told me negative response about my service and he was telling lies every time I talk to him: 1) Returned the car late the following day 2) Left the car outside the business 3) Damage the car I never have bad and awful experience of my lifeI returned the car in good shape with a wash and a full tank of gas and handled the keys to the employeeIf people in Honolulu does not know how to treat customers while on vacation, I would never come back there If you have any questions, please reply backThank you [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/02/27) */ This person worked for us less than days and had issues continuouslyShortly after he started he claimed his sister, aunt and he were homeless and wanted to buy a car to live in and transportation to come to workHe was familiar with our inventory and asked to purchase a Honda CivicHe acknowledge and signed that it would be an AS IS saleHe agreed and the keys were given to himHe started complaining shortly after since he was not very proficient at driving a manuel shiftHe did in fact cause damage to the clutchBecause he was an employee here we offered to exchange the vehicle for a different oneThe second car was an automatic which seemed to be a better choiceHe drove the car homeThe next day he complained again and once again we offered to change the vehicleHe then notified us that he was going to move off island and no longer wanted a car anymoreHe also resigned from his position as an employeeHe left and we owe him nothingWe will be contacting him to collect the balance of the vehicle

Complaint: [redacted] I am rejecting this response because: I have read through A-Auto Sales, LLC response and although I am not trying to make anything personal, many of the statements are flat out lies and false It is correct that there was a Mitsubishi Eclipse convertible on the lot when we arrived What A-is failing to mention is that the vehicle was not ready to be rented out at the time we arrived The staff inside noted that it had not been washed and cleaned and would take several minutes to do so We did go out as mentioned in the response and looked at the trunk and room capacity - which was correctly stated as not being large enough for our bags - or really any bags for that matter I have attached my confirmation for my car rental above which clearly states that it was for a "STAR Ford mustang Convertible" As for the price difference I have no way to prove what the cost was at the time I booked it - however I remember clearly that the convertible was in fact more expensive than the full size car I know this because I specifically asked my wife at that time if we should splurge and upgrade for the kids I can also look on your web site (or any other car rental company for that matter) and see that the convertible clearly rents for more than a full size vehicle So I'm not sure how A-can state that the "midsize and full size vehicles were both HIGHER rates than the convertibles were." As for the statement of my request "to exchange it again for a full size before his return day so that he could fit all of his party and luggage in again" - that statement is flat out and was never said We were requesting the car that we rented - the Ford Mustang In fact, I called more than times during out trip to see if one had been brought in and was told on several occasions that one was coming back within a day or two - but would be going out to someone else I was then told that we would be called when they had one available Which I never did receive a call As for the flat tire - at the time we returned the car I was told that it would be looked at THAT day and given a true cost Both I and the front office staff looked at the tire - specifically the inner and outer sidewalls to make sure that there was no damage It was at that time I was told that a nail repair would be $20-dollars, but that I had to put down a $deposit for possible tire replacement costs The receipt that I signed was in protest and I even noted that under my actual signature line With a wife and kids (and year old), I had little options but to sign it and take a replacement car It is with great concern that I note facts: you state that it sat with a flat in your holding area for 6-days - of which additional damage may have occurred Secondly - the car was driven directly from your facility to our vacation house at Ko Olina The only construction area that we drove through was YOUR rental property - that is putting up new decking and had boards laying all around the exit area Finally you state that "the manager made multiple calls to our customers cell phone number that he provided to us to inform him but all went to voice mail" - is a complete lie I have called A-Auto Sales more than times (during and since our vacation) without a single return call I have left my cell phone number each time, as well as on my number appearing on the actual online reservation I was doing my absolute best to resolve this issue directly, but did not receive a SINGLE call or voice mail(I even have a local Hawaii cell phone number) I have left multiple messages for your onsite managers - ( [redacted] and [redacted] ) and told they would get right back to me with no such luck Having lived in Hawaii for over years - I always try to buy and rent local when I can I am now regretting that decision As this is the first complaint that I have ever issued with the Revdex.com, I ask that you take this seriously I have since gone back and read reviews on travel sites (trip adviser) and see the true nature of this company It appears that this may be common practice to charge the way A-does Due to the complete lack of customer service and unwillingness to call me back - I do not expect A-to resolve this issue In this response I have also let my credit card company aware of the ongoing issues I am having with A-and they are filing a formal dispute as well (the first time in my life I have had to go through them to resolve an issue) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Acontinues to lie about being present after 9:00pm on Saturday, June 13thI provided you with documented proof of our repeated calls when no one answered their phone and that documented proof also has the call made the following morning when their own employee stated that they closed at 9:00pm on SaturdayI will once again attached these filesIf you call [redacted] and the other rental agencies, they will be able to verify that Acustomers were left stranded Saturday night, June 13thI also provided you with our rental contract and let you know that our credit card company stated that an agency like Ahas up to days to request paymentWhile it isn't currently being charged to our account, we are now obligated to continue monitoring Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This vehicle was returned early, because the proper documentations for the vehicle was not up to dateWhich included registration and insuranceI called the insurance company at the time and they said that the insurance had elapsedAlso, the MP's on Wheeler Army Air Field would not allow us on the base do to the fact the vehicle was not being registered nor did it have insuranceThe Sergeant was going to take the vehicle but understood that it was a rental, so he let us goI have already provided proof that I returned this vehicle early and rented from [redacted] rent a car for the remaining of my stay in HawaiiThe company refused to give me a receipt because they said it was against their policyI have tried calling but they just hang up on me or leave me on holdI was left on hold for nearly an hour the last time I called to get a receiptI do not think that this is an appropriate response from the companyThe company should have to provide paper work and a receipt of the transactionMy credit card company had reversed the charges because the company would not give them a receipt of the transaction nor would they provide them with the documentation for the vehicle, so they could check to see if the vehicle had insurance during that time nor would they provide them with the information to check the registrationAlso [redacted] backed my claim regarding renting another vehicle during this same timeI told my credit card company (***) that I think it is fair to only reimburse me back the amount that the manager from A-Rental (***) agreed upon, so I was reimbursed $late last month [redacted] had since flagged A-Rental as a fraudulent company in their systemThe vehicle I rented was a white Chevy ImpalaI also attached a picture that I took of the expired vehicle inspectionThe vehicle inspection clearly shows that the vehicle information was expired during the time I rented the vehicle, so I returned it to prevent from possibly getting a ticketThe vehicle inspection expired on 10/31/( [redacted] ) and the decal to the right is probably the registration ( [redacted] )The attached documentation is my proof that I retuned the vehicle early and rented from [redacted] It shows the expired tags which is why I retuned the vehicle.The company should be audited by the IRS and the FBI should conduct a investigation as well, because what they are doing is wrong Sincerely, [redacted] ***

There is no law that restricts us from placing a charge on your credit card for damages to our rental propertyYou willingly paid a deposit for damages as agreed upon on your rental contract that you signedYou willingly signed a receipt for said chargesI have attached a scanned copy of your rental agreement and credit card slip where these are evidentOur vehicle is still in line at the body shop to be repairedUpon which time you will receive a complete breakdown for any repairs and lossAlso, Please note the inspection sheet that you signed off on depicting all damages on the car before leaving our property with itWe have also attached pictures of the damage in questionIf you have any questions or concerns please contact me at your convenience.Mahalo,***

Initial Business Response / [redacted] (1000, 5, 2014/03/30) */ Customer was due only of the refund amounts The other was for customer reserving the car and not picking it upWe already refunded the amount that was due

Customer bought the car AS ISHe drove the vehicle after it overheatedwe offered to have him tow it here and take a look at itWe found that the water pump went out and offered to replace itWe did so per his request as well as the thermostat We did a compression check and test passedCustomer claimed car was running hot againWe offered to have him tow car in again and take a look at itAfter checking it again we advised customer that it was probably a hairline crack in the motor from the original overheatingA compression check may not detect a minor crackIt is a fact that he did drive the vehicle after it overheated several times even though we advised him not to drive it and have it towedHe claimed he drove it anyway with the heater on to help the engine from running hotThis was even after we advised him not not drive itWe can not be responsible for an AS IS sale and a customer who drives the car when it is overheatingThis has nothing to do with mechanical repairsThe damage was caused by customer driving the car after overheating

To make it crystal clear we always would offer an exchange vehicleWe have no incentive not toWe offered to contact youWe are expecting that you respond in a civilized manner without drama please

The ONLY good thing about this place was the driverI paid $for my car rental for a week; not bad priceBUT YOU GET WHAT YOU PAY FORI was staying with a relative on the military base which is an HOUR from Honolulu, so a car was a mustI pick up the car, get on the freeway and feel stinging on my footItch it, keep drivingAnother sting, another, another....pull over and there are RED ANTS ALL OVER MY FEET! Biting and stinging me!!! I freaked out and called the car company and told them about it, all they said was bring it back and we will give you a new carNo apology or anythingBy this time, I was exhausted because I had just gotten off of an hour flight with kids and was almost to the military base, so I told them I would just bring it back in the morningThe next day, I drove the hour back to the car company to exchange itOn the way there, my daughter wanted a snack so I gave her some peanut butter crackersAs we are driving on the freeway, she beings SCREAMING HYSTERICALLY, shaking, and crying that there were spiders all over her (she was at the time)! I had to wait to find an exit and a place to pull over to see what had happenedI opened her door to find that the red ants had crawled up through her seatbelt hole and were crawling on her trying to get the food! They were biting her and she had little red welts all over!! I grabbed a towel out of the trunk and wiped all that I could see off, then tucked the towel into the seatbelt hole to try to prevent them from coming back upWe got back into the car to return it but she screamed and cried the whole way! When I got there to pick up the other vehicle, I realized I hadn't put gas in the tank so I had to go back and fill it to what it started at, even though it was THEIR fault I had to bring the car back! I found out there was a nest of sugar ants infesting the entire car...no apology, discount, refund of the gas that it took to get back thereAbsolute WORST experience on a "vacation" I have EVER had in my life!!!!

We have already stated our position on this matter We need proof that customer returned vehicle early, in order to reviewIf customer truley had a concern about the vehicle we could have easily have exchanged it Unrelated transactions are not direct knowledge of customer and will not be consideredIt is not necessary for customer to make such offensive comments to bolster his complaintWe have customers signed rental agreement and signed policy and condition report which clearly states our policiesIf customer really brought car back with a concern AND was not offered an exchange then we would need to review itThe others statements he made are at best......inaccurate, irrelavent and untrueIt is difficult to work with someone who makes malicious and hurtful comments, especially since they are not trueRespectfully

There's a sign outside that offers a military discounts with the sales department when buying a car Our rates online are the lowest with all discounts already appliedIf he wasn't happy with the rate he could have chosen a different rental agency.The car was not issued dirty, it had been cleaned prior to issue Mr [redacted] was the one who PICKED that car IF the car was an issue he should have declined itHe took the car, signed for it, and used it for the entire period, AND then he trashed itOnly now is he complaining about the car and the rateWe refuse to be scammedWe reject his comments There are absolutely no grounds for this complaint

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] They were aware when I returned the car

We have done research on this transaction and vehicle was not returned early

We had this vehicle inspected as soon as it was returned and found no mechanical fault with the steering or brake systemsOur policy is made clear before the rental agreement is openedThere are no refunds on early returnsWe would have easily found a suitable replacement but the customer was unwillingOur cars are inspected frequently to ensure they meet safety requirementsWe advised the customer that we couldn't process a credit if they were to return the car that day and they acknowledged that they understood the policy prior to leaving with the vehiclePaying the higher rate at [redacted] could have easily been avoided had they allowed us to show them other carsWe are more than willing to discuss this matter with MrPatel directlyWe have not received any contact from them and have nothing in our service inquiryPlease feel free to call us at [redacted] or email at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We are still waiting on payment of $back from Arental On Tuesady, Jun, [redacted] provided a status of payment of check they received from [redacted] on JunHowever, he said he is working getting remaining balance from [redacted] according to the repair estimateHe said he will not release the full amount of my withholding of $until they received the remaining from [redacted] There were few statements from Arental that didn't match with my record The driver was interested in making repair payment on her own at first, but she had informed [redacted] and I that the claim request will be processed through her [redacted] same day, JanThis can be verify with the driver and her party I have sent an email to Arental in March asking for claim status report but no luck receiving any responseI have sent another email in May to ARental and the driver and found out the claim was not properly submitted Please understand that I'm not pointing finger to who and what didn't happenI want to inform everyone the detail so we can move on with correct information to help resolve this issue Last week, I have found out about a partial payment amount of check (~$1600) was sent to Arental [redacted] said he will release my $once he verify check amount of $or more I didn't receive a confirmation of check from him until, Jun I appreciate your quick response through Revdex.com [redacted] had informed me that your team is working this issue Please keep us inform on status Thank you Sincerely, [redacted] ***

Aloha,When our customer made his reservation with us, it was for a 2-door convertible sports carOn the day he arrived at our facility, we had a Mitsubishi Eclipse Convertible held for his rental periodThe customer did not want the EclipseAfter our agent walked outside with him to view other available options, the customer noted to us that he would not be able to fit his whole party into ANY convertible as well as all of his luggageIn an effort to deliver a good experience to our customer, the agent checked with the manager if an upgrade to a fullsize car with enough room for his party and luggage could be facilitatedThe manager on duty approved the request and our customer was upgraded to a fullsize Hyundai Sonata free of chargeThe customer has made multiple claims as to the differences in price with the convertible being higherThese are not correct nor are his dollar amountsAt the time of his rental, midsize and fullsize vehicles were both HIGHER rates than the convertibles wereThe customer did note, that he would like us to call him should a Mustang become available during the week for him to rent and that we wanted to exchange it again for a fullsize before his return day so that he could fit all of his party and luggage in againAlthough this is not a usual request we get, we agreed to try and facilitate that for him should we have that specific car return and had no other prior convertible reservation to fulfillWhen our customer brought the car in due to a leak in the tire, we took a $deposit for its replacement or repair as per our policy (All damages or loss to rental vehicle will be billed to the credit or debit card on file)The manager on duty explained that should the tire be safe to repair, we would refund him the differencePatching a tire would generally cost $20-$The vehicle sat with a flat tire in our holding area for about or days until we had the time and staff available to take to the tire shopWhen we brought the car to the tire shop, it was found that a large construction nail bent in an L-shape was lodged into the inner sidewall of the tirePunctures in the sidewall are not able to be patched and deemed safe for re-use and have to be replaced to ensure safe operation of the vehicleThe manager made multiple calls to our customers cell phone number that he provided to us to inform him but all went to voicemailAt this point, we feel that we have done everything possible to satisfy this customer especially having his upgrade fees comped