Williams Quality Stucco

We clearly have customers intial to accecpt or declined any and all optional coverages.Nothing is mandatory We never want to lose the rental income since that would cause us signifiacant loss of revenueThis would be counter productive of what we are trying to accomplishWe do not understand where the communication gap isWe will be reaching out to customer to gain a better understandingThank you

Complaint: [redacted] I am rejecting this response because: I gave my email address and phone number last weekIt has been a week and Ahas not contacted me, regarding the refund due For the car I returned with a expired license plate and expired safety check I would like for this to be the final communication about my complaintI will attach more reviews if the Revdex.com would like me toThank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] We were refused confirmation of early return even though we asked for it the agent ( a woman) said "We don't do that." We declined the offer of a sustitute rental car for two reasons: aThe fact that they were moving further from the airport was unacceptable to us, and bThe gruff, intimidating, and generally unprofessional attitude (contradictory statements, lengthy check-out, lack of full disclosure of charges and relocation prior to signing of rental agreement, doing business as A-Rental, Economy Rental, and Airport Rental) made us suspicious as to how reputable they would be in the the futureTo repeat, we returned the car after less using it for less than miles and hours; it had a plugged left front tire which was leaking air and which we refilled to prevent further damage to it The car was exactly in the condition it was rented, and the agent and manager on duty refused to inspect it and provide proof of return We were told by the by the manager, "***", that he would adjust the charges in a few days Our American Express account has been charged $1805.15, which we have disputed We have offered $as a settlement via American Express, which seems to us to be generous (Equivalent to a day rental and we returned it with full tank when it was about two gallons short of full when it was issued to us.)To date, we have not heard anything via AMEX

We were open until 10pm Our shuttle service ran until 10pm as wellWe are not in the business of not renting cars, that would be counter productive and would not be profitablePlease provide documentation of credit card charge for $We would be very interested in looking at it.We believe that it does not existWe will await the documentationThank you

Complaint: [redacted] I am rejecting this response because: a convertible was not offeredThat is in fact what I had reservedThey had none and gave me a sedan that was of a lower classThey promised to call when a convertible came in, but failed to do so Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My issues were not addressed in their response The issues are the followoing: I was expecting a clean, well maintained vehicle inside and out After a few miles of drving off to our hotel we noticed the odor of cigarettes to which I am extremely sensiitve; and, my passenger was unable to adjust her seat back and forth vertically When I requested a reduction in price due to the switch from [redacted] to compact since they said they didn't have another one in the size I had originally reserved they refused to adjust the price They made no effort to be conciliatory when I returned the car the next day because it was so objectionable NOTE: It should be noted that after returning to my hotel and renting from an on-site rental company, there was no comparison regarding the professionalism of their staff, the excellent condtion of their vehicles to that of A-willing to take In summary, I can see that based on their (A-1)vague response to my compalint that they are not willing to take responsibility for their behavior, nor is customer service of any interest to them Sincerely,

Complaint: [redacted] I am rejecting this response because: This company cannot provide Revdex.com, I nor [redacted] Credit Card with any proof to back up these statementsI called again last week to ask for a receipt only to be forwarded to the manager (***)and was put on hold for nearly minutes before someone hung up on meThe manager (***) refuse to talk to meHis employees transfer me to him but he refuse to pick up the phoneI on the other hand I have provided proof that I rented a vehicle from a different car rental business ( [redacted] ) for the remaining of my stay, I sent a statement from my credit card charges being reversed for the amount agreed upon with A-1's Manager (***) and the pictures of the expired inspection and registration decals at the time the vehicle was rentedI only paid for the amount that was agreed and will not pay a penny moreThis company only provide promises of refundsThis company is very deceptivePlease take a look at their ***! pages belowPeople are being ripped off all the time and these are just ones that are trying to prevent others from being ripped off by this companyI cannot imagine the countless of other victims that are not voicing their factsThe links below are from the same companyPeople are experiencing the same problems that I have had and even worseI will be talking to lawyer to see if I can start a class action lawsuit against this company to get all their victims their money back and them shut down for good This guy (***) is just trying to insult me because he knows that I am a MAN and he intentionally calling me a femaleI do not have time for this type of childish behavior Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: There are several inaccuracies in this response First, when I noticed the tire warning light on, I immediately pulled over and put air in all the tires, which were all low in pressureThe tire warning light disappeared and I didn't feel as though it was an issue to address with the rental facility at that time, because the tire(s) seemed to be holding air Later that evening when I walked out to the car where it had been parked for several hours, we noticed the one of the tires was completely flat It was at no time driven while flat I had to call A-Rental several times before I could get an agent to answer, to notify them of the situation and ask what should be done They said I would have to put the spare on myself, and drive the car back to their facility (again over an hour away, so in total about hours of my time), however they were closing in the next minutesThere was absolutely no accomodation or willingness to help on their part I did NOT refuse to bring the car back Instead, I had to call ***, have them put the spare on the car, and then rearrange my schedule for the next morning to drive all the way back to Honolulu to exchange the vehicleAt that time, I asked that they inspect the tire, but was told by the rental agent that the mechanic was not available, and in order to get another rental, it was required to pay the $fee That was NOT a request, but a demand Several other customers were standing around and also could not believe this ridiculous policyThe rental agent and I both inspected the tire and she agreed that no damage to the tire or vehicle to showed that a curb had been hit If that were the cause of the tire going flat however was due to a nail or screw, that is an unavoidable situation that for all professional rental car agenices would be cover It is not the responsibility of the individual renting the car to assure the general maintenance of the vehicle I asked to talk to a manager, as I did not see why I would be responsible for the $150, but again was told no manager was on site at the time The rental agent said I needed to pay the money, and she would have the manager review the situation, follow up with me, and credit my account prior to dropping off the new rental Because I could not waste any additional time, I reluctantly paid the money, and took the new rental When it was time to return the new rental on August 1st, I asked to see the manager And again was told the manager was not available When I asked if the mechanic had taken a look at the tire, the rental agent told me it appeared they had and all charges would be credited, however she needed the managers authorization to do so I had a plane to catch, so had to leave before talking to the manager I then called DAILY for weeks straight to speak to the manager Either I was put on hold for over an hour before hanging up, or was told the manager was unavailableI finally left a message stating that I was going to file a complaint with the Revdex.com if someone did not return my call I still have not heard back from them The tire going flat was no fault of mine, and I did address the situation as soon as I noticed an issue I expected that when I rented a car from A-1, that it would a vehicle that was well maintained and in working order It is ridiculous that a customer would be held responsible for a tire where there was absolutely no sign of damage to cause it to go flat It is also unacceptable that I was forced to pay the $in order to get a working vehicle, and then not be able to discuss the charge with a manager I don't know how a business such as this continues to operate I should have paid attention to the numerous poor reviews they have received on line Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ All of our policies are displayed on every website that we are advertised onOur debit card policies are clearly statedI will gladly send a screenshot of where this is visible Here is a link to our policies as viewed on [redacted] where our customer reserved [redacted] It clearly states: Thank you for choosing [redacted] represented by A-Rent a Car HawaiiIf you need airport pickup please call [redacted] once you have collected all your bags and we will pick you up curbside at your baggage claim We accept debit cards and cash payments with a $depositThere is a daily service fee of $20/dayWe can lower the deposit to only $if the customer signs up for one of our Collision Damage Waivers at the counter All major credit cards acceptedA credit card guarantee is required with all reservationsCustomers who do not show up to rent their reserved car, or do not cancel their reservation at least hours prior to arrival are subject to being charged a one day rental fee Before the website allows you to make your reservation, you must submit your card number into the field clearly marked "CREDIT CARD NUMBER"There is no box that exists to check "debit card" as the customer claims After entering all required information for the reservation, the customer is then able to click on the "Reserve Now" buttonAs stated on carrentals.com right above that button, "By selecting Reserve Now, I acknowledge that I have read and accept the Terms of Use and Privacy Policy." Our policies are again displayed there as well regarding the debit card deposit requirement and service feeBy the customer clicking "reserve now" they agreed to have read and understoodBeing so forthcoming and detailed about all of our policies, it is ridiculous to call our company a "scam"

(The consumer indicated he/she DID NOT accept the response from the business.) It is stated in the Business's response "We held the car due to our contractual obligation"I find this very, very hard to believeI telephoned the A-Auto directly more the hrs ahead of the scheduled pick up timeThey could have easily given the car to another customer, if another customer actually existed, which I doubt At that time I had already been physically present in Honolulu for several daysAs a result I saw first hand how the public panicked in anticipation of a disaster that was a real possibilityThe entire island was under hurricane warning for that dayPeople were very clearly warned by the authorities against travelI personally know individuals who were told by their employers not to come to workAlso, public transportation on that day was seriously compromised(Buses were not running as usual)There was no feasible way I could get public transportation to the airport to pick up the car Also, the hour requirement, that the business refers to is buried so deep in the fine print as not to be noticed

Complaint: [redacted] I am rejecting this response because: The business has lied and exaggerated about what happened on that day we returned the car My husband never antagonized or cursed at the employees, but tried to be reasonable I understand it ultimately comes down to a he said, she said situation, so I've put together a document that not only provides my own account of what happened, but also numerous examples of customer reviews on a variety of websites that prove the behavior in my story was not a one-off thing, but has been going on for many years The very last review is dated Jan and recounts a story of being charged an exorbitant fee I am currently disputing my transactions with the company through my credit card, so I am not looking for any kind of remuneration To add, I could easily claim the charges they made with my credit company since they cover me for car rentals and not have to deal with this situation, however, due to the way I was treated and the obvious history of this type of behavior, I felt it right to report them to the Revdex.com I love Hawaii and almost consider it my 2nd home, as I have visited many times NEVER have I experienced this type of behavior from any establishment, not just in Hawaii but in the world If there is anything that the Revdex.com can do, please let me know if you need anything from me I think there needs to be a place for consumers to go, aside from review sites like Yelp, to report these types of businesses Thank you in advance for your time and consideration Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The business' response does not address the fact that I was charged double the advertised rate for a car that I did not wantOn the first day of the rental, the business did offer to cancel my rental and return me to the airport This is after spending nearly two hours dealing with the agentThis would have left me with the possibility of not getting a vehicle at all for the entire week, so I chose to take the business' substitute vehicle until such time that the correct vehicle which I reserved showed up However, after a week, the higher priced convertible never materialized, yet the business still overcharged me at the higher rate of a convertible in exchange for a year old sedan which rents for half the price At no point did I agree to be charged the rate of a convertible ($299) to drive a sedan ($155)To say that I did so is pure fraud My previous points about the honesty and integrity (or should I say lack there of) are validated by this business' response to my complaint Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not have the rental agreement because I DID NOT rent it The response from the business conflict to their action If they didn't have the rental agreement, how could they charge on my credit card I attached two credit card statements to show that Acharged me and my husband in credit cards One is right, which is under [redacted] But the charge under [redacted] is not correct Please make action to resolve it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have attached pictures of the license expired plate and expired safety check, we were not offered nor asked for a replacement car, asked for refund for the remaining week , was told the manager was the only one that could do that.and he would not be in till mon amI called different times in the next two days asking to talk to him, he was always"with a customer , and would call me" never did I also have attached reviews(which I wish I would have read before renting) I don't appreciate the owner saying I lied, none of the information is a lie! I suggested that the name of company could be changed in future, because that is what shady companies do when complaints are filed against them We talked to the police about expired license and was told "yes if we were stopped we would have to pay the ticket! I didn't say we were stopped, but did worry about that on the mile drive in awful traffic back to HonoluluStress that I didn't appreciate starting my week with On vacation, Sincerely, [redacted]