Williamsburg Villas

***,We will Gladly refund your $and redo your vehicle along with removing the sticker placed on your windshieldWe are not aware of any kind of scratches to your vehiclePlease contact us at [redacted] so we can setup a time for the removal of sticker and your refund.Tony F [redacted]

[redacted] Revdex.comE Missouri Ave.Phoenix, AZ 85014- [redacted] 12/4/17Dear [redacted] , After investigating the situation, it appears that on 10/14/you purchased a detail service that included an overspray removal on your truckBeing that the truck is newer, a lot of times vehicles are wrapped when they are being transported to dealershipsWhen these wraps are peeled of they often leave a residue (overspray) on the vehicleIts very possible that since your truck is new this was the situationIt is also our policy that if you are not completely satisfied with the work we will do it overI apologize if you feel that we scratched your truck, but I can assure you that we do not have any material at our locations that would cause scratchesWe only use top of the line foam pad during our buffing process and any professional detail shop can confirm that those pads do not scratch vehiclesAgain, I would like to apologize for any inconvenience and invite you back to have your vehicle inspected and redo any work necessaryWe truly appreciate your business and hope that you will reach out to us.Thank you,Tony F [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would help to start resolving my original complaintI am still waiting to get in touch with the general manager as of the momentAlso, I will wait until for the business to perform this action of refunding the money and, if it does, will consider this complaint resolved Regards, [redacted]

I paid $for month of premium serviced& only received regular car wash so this is not acceptable - I want full refund and truthfully do not trust any service from this business- just want $ paid refunded as well as $ to remove sticker & most importantly removable of scratches on my hood - do not have trust or confidence in this establishment

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] [redacted] RevDex.com: I was in touch with a Francis & Sons representative, Mr. Ignacio C***. We spoke about the incident and he... has expressed his desire to make the situation right. He has offered me the opportunity to call him when I am ready to take my vehicle back to the location. He will be in touch with the location to let them know to give my vehicle special attention to make sure the job is done correctly. He and I are both going to be out of town on vacation next week so we will address the matter upon our return. At this stage I am confident that Mr. C [redacted] will follow through on his promise and I will consider this matter resolved to my satisfaction. Regards, [redacted] ***

October 20,2017 Revdex.com*** ** *** ***
*** ** *** RE: Complaint ID: *** MR*** R***,*** R*** let me start of by saying thank you for your businessMy name is Bo H*** we met yesterday at my gilbert
location. I was happy that we were able to resolve your mirror issueIf you have any other questions or concerns please feel free to contact me. I hope you and your wife enjoy the complementary washes I provided you guys. Bo H***General Man***

As I explained to you before, we only use top of the line foam pads that are replaced frequently, therefore, it is impossible that the detail would have scratched your vehicle. Since we value you as a customer we would like to give you a full refund on the detail service which we provided to you. Please refer to the attached form, sign and return to us, so that we may issue your refund check

OCT.11,2017Revdex.comN.12TH STREETPHXAZ85014 RE: COMPLAINT ID:*** I WOULD LIKE TO THANK YOU FOR BEING A CUSTOMER OF FRANCIS AND SONS CAR WASH, WE APPRECIATE YOUR BUSINESSWE DID SPEAK YESTERDAY ON THIS MATTER DUE TO THE FACT THAT YOU WERE UTILIZING OUR FREE SELF-SERVICE VACUUM SYSTEM AND MY LOCATION MANAGER CAME OUT AND INSPECTED AND SHOWED YOU THAT OUR EQUIPMENT DID NOT HAVE ANY PRIOR ISSUES WHATSOEVER, INFORTUNATELY I CANT ASSUME RESPONSIBILTY FOR SOMETHING WE DID NOT CAUSEFEEL FREE TO CONTACT ME AT YOUR CONVENIENCE SO I CAN TAKE ANOTHER LOOK AT THE VEHICLE AND IF THERE IS ANY DETAILING SERVICE THAT I CAN PROVIDE YOU WITH PURELY AS A CUSTOMER COURTEOUSY AND KEEP YOU AS A HAPPY CUSTOMER THEN IM HAPPY TO DO SO. THANK YOU, Bo H***General Operations Manager***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

September 10,2017 Revdex.com*** ** *** ***Phoenix Az 85014 Re: Complaint ID: *** To Whom It May
Concern: *** *** let me start of again by say thank you for your business at my Glendale location my name is Bo H*** the General Manager of Francis And Sons Carwash we spoke yesterday concerning your detail you had at my facility let me assure you that we will go above and beyond for you as a Francis and Sons customer like we talked about yesterday I will redo all the services to your satisfaction you do have all my information whenever you are free give me a call and we will reschedule to redo all services thank you again and I look forward to hearing from you soon. Bo H*** General Manager ***

***,Thank you for reaching out and allowing us to address your concernFirst we would like to apologize for any inconvenience this has caused youWe will work with you to address any concerns and/or comments you might havePlease allow us to redo your vehicle at your convenience, if at that
point you are not completely satisfied, we will refund you your money and remove any annoying stickers that might on your windshield We are here to serve you our customerPlease let us know a good day and time for you to stop bye and either the Manager Herman or Tony will gladly take care of youAlso keep in mind, if you would like us to remove the sticker and place it somewhere else we will gladly do that as well

Complaint ID***Oct26,2017 Hi *** this is Bo H*** General manager at Francis and sons car wash we spoke earlier in the day regarding the plastic molding on your vehicle that came off in the car wash again let me apologize for the
inconvenienceI was happy to hear you had somebody repair it at an affordable rate but as a customer of Francis and sons car wash we believe in going above and beyond for our customers you have my number we talked earlier so whenever your ready give me a call and I'm gonna take care of those complimentary car wash as we spoke about earlier we appreciate your business and thanks for choosing Francis and sons car wash. Bo H***General Manager ***

***,Thank you for reaching out and allowing us to address your concernFirst we would like to apologize for any inconvenience this has caused youWe will work with you to address any concerns and/or comments you might havePlease allow us to redo your vehicle at your convenience, if at that point you are not completely satisfied, we will refund you your money and remove any annoying stickers that might on your windshield We are here to serve you our customerPlease let us know a good day and time for you to stop bye and either the Manager Herman or Tony will gladly take care of youAlso keep in mind, if you would like us to remove the sticker and place it somewhere else we will gladly do that as well

[redacted],We will Gladly refund your $49.99 and redo your vehicle along with removing the sticker placed on your windshield. We are not aware of any kind of scratches to your vehicle. Please contact us at [redacted] so we can setup a time for the removal of sticker and your refund.Tony F[redacted]

As I explained before I do not want the company touching my vehicle again. I have taken it to two professional detail shops and both gave me the same conclusion, they were caused by Francis & Sons during the buffing process and the use of dirty pads. I request again that my money be refunded. I have already covered the cost of paint repair and had the swirls/scratches already removed.

I paid $49.99 for 1 month of premium serviced& only received 1 regular car wash so this is not acceptable - I want full refund and truthfully do not trust any service from this business- just want $ paid refunded as well as $ to remove sticker & most importantly removable of scratches on my hood - do not have trust or confidence in this establishment

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why here...  April 24, 2017   Revdex.com4424 N. 12th StreetPhoenix, AZ 85014 Re:  Complaint ID: [redacted] First, I’d like to thank you for being a loyal customer of Francis and Sons Car Wash, we appreciate your business. We did speak this morning...

concerning this matter and due to the fact of the age of the vehicle and after doing all my research on how your woodgrain on your vehicle came off, there is no possible way that our facility could’ve caused the damage. However I will do a little more research on this matter and see if there is anything else I can do for you.    Thank you  Bo H[redacted]General Operations Manager[redacted]

Your stance has now changed that it's the year of my vehicle (2008) and not the excessive moisture which caused the damage. You have also called out excessive heat as a possible reason for it coming off. It seems as though this company will say or do anything to get away from having to solve the problem at hand. I also do not know what you mean when you say you will do additional research and get back with me? Haven't you done all the research which is why you and corporate denied the claim? I still have not heard back from you regarding which Lexus dealership was contacting because it is not the same information I am getting from the dealership. In addition, you still have the wood grain panels and I would like them back. You stated you would take them to show the corporate board, but then stated they were at the location sitting in the office the entire time. Were they ever even given to those who make the decision? The obvious warped look of the panels indicate the moisture.