Williamsburg Villas

Oct. 24, 2017 Complaint ID:[redacted]                   Nicole my name is Bo H[redacted]z we spoke earlier about your refund, I was happy to hear you finally got it. I apologize for the delay...

and inconvenience on getting you that refund, like we talked about earlier feel free to contact me when you are ready for you complementary wash. If you have any further questions you have my number just give me a call, thanks and have a great rest of the week.  Bo H[redacted]General Manager[redacted]

[redacted]
Revdex.com:
I was in touch with a Francis & Sons representative, Mr. Ignacio C[redacted].  We spoke about the incident and he...

has expressed his desire to make the situation right.  He has offered me the opportunity to call him when I am ready to take my vehicle back to the location.  He will be in touch with the location to let them know to give my vehicle special attention to make sure the job is done correctly.  He and I are both going to be out of town on vacation next week so we will address the matter upon our return.  At this stage I am confident that Mr. C[redacted] will follow through on his promise and I will consider this matter resolved to my satisfaction.
Regards,
[redacted]

ID# [redacted]             I apologize that you did not like my decision due to the fact that the vehicles year and the fact that it does have wear and tear throughout the years. I have done everything I could to take care of the matter but the more I look into there is noting we did to your vehicle that could of caused this damage and I cant take responsibility for damage that happened when there is no possible way we could of caused. As for the services you received when we met up I told you I was going to go above and beyond and redo the services to your satisfaction. Again I apologize there is not more I can do for you.                                      ...⇄ Bo H[redacted]                                  �...⇄ General Manager                                    �...⇄

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 24, 2015Revdex.com[redacted]Re:  Complaint #[redacted]  To Whom It May Concern:I met with [redacted] on July 3, 2015 at the location where the alleged damage happened.  [redacted] had left the facility and realized...

that her rear brake light cover was missing so she returned to the carwash to see if it happened there.  The site manager went to inspect in the wash tunnel and he located the brake light cover by the air dryers and brought it out to [redacted].  At that point I was very clear that the company would not be paying for the repairs to the vehicle for the following reasons:                1.  The plastic brake light cover showed aging and sun damage.  After all it is almost 11 years old.                 2.  Where the screws go, there were some small cracks that to me showed signs of over-tightening                    which only gets worse with time.  Also the seal (because of the age) had lost its’                              adhesiveness which made the cover separate from the base.                3.  Most importantly, I showed her that we have two signs clearly marked that Francis and Sons is                       not responsible for loose parts that could come off during the wash process. [redacted] understood and she expressed her concern with the brake light not being operational as she was headed out of town and her other rear tail light was also out.  I sent her over to our lube shop and had the manager replace the bulb free of charge.  In addition I offered to locate a used or after market replacement part and I offered to install it at no charge, she would only pay for the part.  She thanked me but declined and said her mechanic would fix it and he could do the same.  I told her that there would be no money in it for him as he does that for a living and I would be doing it as a courtesy only.  It is standard to mark up parts at mechanic shops.  She said he would take care of it as they had a long time relationship.  A few days later [redacted] called me very upset and demanded that Francis and Sons pay for the repairs.  I reminded her of our conversation and instead she became even more upset.  We went one step further and are willing to order the after market part and install it as a courtesy to finalize this claim.  In conclusion, we stand by our original assessment that the part was loose and that is why it fell off during the wash.  [redacted] called [redacted] on 8-24-15 but his call has not been returned.  However, we are still willing to replace the part with an after market one not as an admission of guilt but as a customer courtesy only.   Sincerely,  [redacted]General Operations ManagerFrancis and Sons LLC.

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[redacted] Revdex.com1010 E Missouri Ave.Phoenix, AZ 85014-4585 [redacted]
[redacted]
[redacted] 12503407 12/4/17Dear [redacted], After investigating the situation, it appears that on 10/14/17 you purchased a...

detail service that included an overspray removal on your truck. Being that the truck is newer, a lot of times vehicles are wrapped when they are being transported to dealerships. When these wraps are peeled of they often leave a residue (overspray) on the vehicle. Its very possible that since your truck is new this was the situation. It is also our policy that if you are not completely satisfied with the work we will do it over. I apologize if you feel that we scratched your truck, but I can assure you that we do not have any material at our locations that would cause scratches. We only use top of the line foam pad during our buffing process and any professional detail shop can confirm that those pads do not scratch vehicles. Again, I would like to apologize for any inconvenience and invite you back to have your vehicle inspected and redo any work necessary. We truly appreciate your business and hope that you will reach out to us.Thank you,Tony F[redacted]

Hi my name is Bo H[redacted] I'm the General Manager at Francis and sons car wash I've tried to contact you several times to talk to you about the issue you had about your car wash and I have been waiting on a call back to help you and to see  which of my facilities you went to it seems like to me...

you went to the one on 43rd and Glendale and unfortunately it is no longer a Francis and sons car wash.  Feel free to contact me and let me know which facility you went to once we figure that out I will go above and beyond to help you out and to redo the services to your  Thx. Bo H[redacted] General Manager [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would help to start resolving my original complaint. I am still waiting to get in touch with the general manager as of the moment. Also,  I will wait until for the business to perform this action of refunding the money and, if it does, will consider this complaint resolved.
Regards,
[redacted]