Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Well on January 5, I went to dickies.com to place a orderI ordered some thermal tops for my mother, some boots, two thermal tops for myself as well as thermal bottoms for myselfI paid by credit cardI did not get a confirmation email which I guess is not a big dealBut I order from several online stores and they almost always send an order confirmationBut Dickies did notAll the items I ordered said they were in stockI never heard from Dickies about any delays or split ordersFirst I received the female thermal tops, two packages of underwearThat's allThen later I received my boots about a week and a half laterA week after that I received the men thermal tops in a size I don't usually order but I kept themI waited for the men's thermal bottoms and they never cameSo I called Dickies customer serviceA gentleman answered and asked if I could holdI said yesHe came back about minutes later and asked me for a phone number where I could be reached because he
Complaint: [redacted]
I am rejecting this response because: I am not exactly rejecting the business response I am fine with them not having the item. What I am not fine with is the complete lack of respect that me as a consumer chose to spend my money with their company and they did not have the decency to contact me about this item being out of stock. And when I called to inquire I was asked for my phone number so they could call me back to let me know what the issue was and did not call back. And they lied to you the Revdex.com because yes I did get a phone message about this situation. I chose not respond because I am appalled by the lack of customer service. I do like many items sold by this company but I would never do any kind of business with them again. They claimed they sent an email as well as the phone message. That was a lie. I never got one email from Dickies that wasn't a percentage off on their website in other words promotional. So, you can close this complaint as consumer not satisfied. Thank you Revdex.com because without you I would have gotten no information whatsoever. But as far as I am concerned this matter can be closed. I am done with Dickies.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11590820, and find that this resolution is satisfactory to me.
Regards,
[redacted]
After looking into this it looks like one of our associates interpreted our policy a little too strictly. We have contacted the customer and assured him we are sending a new pair in the size he wants and clarified with the team that we definitely stand behind our product’s guarantee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer requested a credit on July 21, 2017. The credit in the amount of $19.74 was issued on August 8, 2017. Typically our Credit department issues credit within 7 days but in some cases it can take up to 30 days. [redacted] Executive Secretary Human Resources...
We have tried contacting the customer, leaving both a voice message and by email and have been unable to reach him. We are continuing to try and reach him.
The customer indicates in their complaint that they ordered size 36X32, but per the original on-line order history, size 38X32 is actually what was ordered, and what we shipped. Our general policy is that we will reimburse return shipping costs if the error is a result of a Dickies mistake,...
but we do not pay return shipping for instances where this is no fault on our part. As a gesture of good faith a pre-paid return label has been sent to the customer.
[redacted] was issued an electronic gift certificate on March 13th for the amount of her order. We confirmed with [redacted] on March 21st that she did receive the electronic gift certificate.
We had been working with this customer because he placed an order online and inadvertently used the wrong apartment number. We tracked the order with [redacted] and it appears it was delivered to the address he indicated and that they did not refuse it. We asked him to check with his...
neighbors to see if they had it and were waiting for his response. In the meantime, we have sent a replacement order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They sent me my replacement belt.
Regards,
[redacted]
Re: Revdex.com Complaint ID#[redacted] Per customer compliant, the customer made a purchase from the dickies.com website on 4/1 and began to receive promotional emails immediately thereafter. Customer contacted Dickies and spoke with a Customer Service Representative...
that day asking to have her email removed and then called back and left messages on subsequent days. On 6/8 Customer emailed Dickies Customer Service requesting her email address be removed. In spite of these repeated attempts she continued to receive promotional emails daily. To resolve this issue, the General Manager of Direct to Consumer Channel was contacted. Customer’s name and email address were provided along with the request to have her removed. That same day it was confirmed that Customer’s email has been removed. The Director of Customer Service called the Customer that same day to inform that her email address had been removed and to inform her that he would be sending a personal email with a screen shot confirmation showing that her email address had been removed from the system. The Director of Customer Service left his direct phone number and email address for Customer to contact if any further promotional emails are received.
We have no record of receiving a belt back from this customer nor a complaint. We have called the customer to offer a replacement and are waiting for his response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Well on January 5, I went to dickies.com to place a orderI ordered some thermal tops for my mother, some boots, two thermal tops for myself as well as thermal bottoms for myselfI paid by credit cardI did not get a confirmation email which I guess is not a big dealBut I order from several online stores and they almost always send an order confirmationBut Dickies did notAll the items I ordered said they were in stockI never heard from Dickies about any delays or split ordersFirst I received the female thermal tops, two packages of underwearThat's allThen later I received my boots about a week and a half laterA week after that I received the men thermal tops in a size I don't usually order but I kept themI waited for the men's thermal bottoms and they never cameSo I called Dickies customer serviceA gentleman answered and asked if I could holdI said yesHe came back about minutes later and asked me for a phone number where I could be reached because he
Complaint: [redacted]
I am rejecting this response because: I am not exactly rejecting the business response I am fine with them not having the item. What I am not fine with is the complete lack of respect that me as a consumer chose to spend my money with their company and they did not have the decency to contact me about this item being out of stock. And when I called to inquire I was asked for my phone number so they could call me back to let me know what the issue was and did not call back. And they lied to you the Revdex.com because yes I did get a phone message about this situation. I chose not respond because I am appalled by the lack of customer service. I do like many items sold by this company but I would never do any kind of business with them again. They claimed they sent an email as well as the phone message. That was a lie. I never got one email from Dickies that wasn't a percentage off on their website in other words promotional. So, you can close this complaint as consumer not satisfied. Thank you Revdex.com because without you I would have gotten no information whatsoever. But as far as I am concerned this matter can be closed. I am done with Dickies.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11590820, and find that this resolution is satisfactory to me.
Regards,
[redacted]
After looking into this it looks like one of our associates interpreted our policy a little too strictly. We have contacted the customer and assured him we are sending a new pair in the size he wants and clarified with the team that we definitely stand behind our product’s guarantee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer requested a credit on July 21, 2017. The credit in the amount of $19.74 was issued on August 8, 2017. Typically our Credit department issues credit within 7 days but in some cases it can take up to 30 days. [redacted] Executive Secretary Human Resources...
Williamson-Dickie Mfg. Co. [redacted]
[redacted]
[redacted]
We have tried contacting the customer, leaving both a voice message and by email and have been unable to reach him. We are continuing to try and reach him.
The customer indicates in their complaint that they ordered size 36X32, but per the original on-line order history, size 38X32 is actually what was ordered, and what we shipped. Our general policy is that we will reimburse return shipping costs if the error is a result of a Dickies mistake,...
but we do not pay return shipping for instances where this is no fault on our part. As a gesture of good faith a pre-paid return label has been sent to the customer.
[redacted] was issued an electronic gift certificate on March 13th for the amount of her order. We confirmed with [redacted] on March 21st that she did receive the electronic gift certificate.
We had been working with this customer because he placed an order online and inadvertently used the wrong apartment number. We tracked the order with [redacted] and it appears it was delivered to the address he indicated and that they did not refuse it. We asked him to check with his...
neighbors to see if they had it and were waiting for his response. In the meantime, we have sent a replacement order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They sent me my replacement belt.
Regards,
[redacted]
Re: Revdex.com Complaint ID#[redacted] Per customer compliant, the customer made a purchase from the dickies.com website on 4/1 and began to receive promotional emails immediately thereafter. Customer contacted Dickies and spoke with a Customer Service Representative...
that day asking to have her email removed and then called back and left messages on subsequent days. On 6/8 Customer emailed Dickies Customer Service requesting her email address be removed. In spite of these repeated attempts she continued to receive promotional emails daily. To resolve this issue, the General Manager of Direct to Consumer Channel was contacted. Customer’s name and email address were provided along with the request to have her removed. That same day it was confirmed that Customer’s email has been removed. The Director of Customer Service called the Customer that same day to inform that her email address had been removed and to inform her that he would be sending a personal email with a screen shot confirmation showing that her email address had been removed from the system. The Director of Customer Service left his direct phone number and email address for Customer to contact if any further promotional emails are received.
We have no record of receiving a belt back from this customer nor a complaint. We have called the customer to offer a replacement and are waiting for his response.