Winc

When a customer makes their first purchase, their Winc membership is activated and they are set to have orders process each month on the same dateThe membership continues until the customer cancels their accountCancellations are processed via phone call or live chatThis information is provided at checkout before processing their first order and activating their accountIt’s in a required field that the member must agree to (see attached checkout agreement)Winc sends a Shipping Soon email to its members days before their monthly processing date to remind them that their order date is approachingThe subscription for I [redacted] @GMAIL.COM was initiated on 1/13/On 1/18/the member used the “Skip a Month” feature, skipping their monthly order for 2/13/and updating their next processing date to 3/13/A skipped email confirmation was sent on the same day (see attached email history)On 3/10/a shipping soon email was sent reminding the member that their next order is getting ready to processes, giving them the opportunity to make their own wine selections, or skip the order again (see email history)Member did not opt out therefore the order was shipped on 3/13/2018, with the recommended wines for that Month (see attached order# 5998270)Member contacted us on 3/14/via chat requesting to cancel the order and the accountThe concierge advised the member that the order could no longer be canceled, it was already on its wayAs a courtesy the concierge offered the customer a partial refund in the amount of half of the total charge for the unwanted order and processed the cancellation of the account as the member requested (see refund receipt) Order# was delivered on 3/14/and has yet to be returned (see attached proof of deliver).Tell us why here

The no response to customer email will be investigated and addressUpon receiving customers complaint, the account under email address, [email protected], has been canceledAn email confirmation has been sent to [email protected] for the order# 5842472, the package is being held at a FedEx location for pickupA return to sender request has been submitted to FedExAs long as the package is returned to us and not picked up, a full refund will be processed and the restocking fee will be waived

The company continues to charge me after I contacted them to quit for their service I tried this wine service, didn't like it, and wanted to quitThey said I could quit anytime (but on the site it says you can only skip a month) but they continue to charge me and send packages to me that I do not want after I contacted them to quit multiple times I want to be refunded because they shouldn't be able to operate like thisI don't want them to contact me again

span.s1 {font-kerning: none} Winc is a monthly Experience, when a customer makes their first purchase, their membership is activated and they are set to have orders processed each month on the same... date. The subscription for customer with email address; [email protected], was initiated on 11/10/17. Their processing date is the 10th of every month. Winc sends a Shipping Soon email to its members 3 days before their monthly processing date to remind them that their order date is approaching, giving them the opportunity to personalize their order, or skip their order for the month.(see attached email history) Customer did not opt to skip so order# 5761925, was processed and shipped on 12/10/2017. (see attached order#). Customer contacted us on 12/11/2017, after order was already shipped, and requested to cancel their account. The account was canceled and an email confirmation was sent to [email protected]. All return order was subject to a $20 restocking fee, this fee is to cover the cost of packaging the order and the shipping cost for the order being returned. The difference will be refunded back.

I called the company to cancel my subscription in Mid-JanuaryOn Feb 7th, I'm notified that I've been charged $for another month"Easy," I thought, "should be a quick fix with customer service."
Not soIt appears that a significant portion of Winc's bottom line comes from fleecing customers like meThey even tried to get me to accept a buyout of the refund for $(i.ethey refund $and still charge me $for nothing)

I received an email offer with Smile Direct Club for two bottles of wine through WincI clicked on the offer in the email and was directed to the website to take a survey about my wine tastesWhen I was done the website glitched out and didn't show me anythingI thought well, that's strangeSo I started over and reazlied I had done the survey before/had a previous accountI figured that would make it weird for redeeming the SDC offerI started a chat with someone but got disconnectedI started another chat but it was kinda taking a long time and I had to goWe got as far as her asking for my email and then I told her I had to go, my baby was cryingUnfortunately for me they already had my payment information on file from two years ago! I didn't think any thing of it until this morning when I noticed I was charged $from WincI didn't authorize to reactivate my account or order winesThis is a shady business!

Winc is a monthly wine clubWhen a customer makes their first purchase, their membership is activated and they are set to have orders process each month on the same dateThis information is available on Winc's "How it works" page (https://r.winc.com/member-benefits) prior to becoming a memberOn
the check out page, customer is required to check the box, acknowledging that they "agree to the following", bottles each month, you can modify or skip any scheduled order, wines start at $a bottle, and membership is free and continues until you cancel.(Please see attached screenshot of the checkout page) Minutes after completing their first order, member will receive a Welcome email, again explaining that they are a member and how the membership worksWinc will also send a Shipping Soon email days before their processing date to remind them that their next order date is approaching, giving them the opportunity to personalize their wine selections, skip the order for the month, or cancel their membership(Please see attached email history from customer's email) The subscription for [email protected] was initiated on 3/22/The Welcome email was sent on the same dayThe shipping soon email was sent on 4/27/and the next order was processed and shipped on 5/2/On this same day, was when Member first contacted Member ServicesThe Member service agent explained that the order had been shipped and could no longer be canceled, we could request for the package to be return to the sender but that their was a $restocking fee that would apply and the remaining balance would be refunded backCustomer agreed(please see attached screenshot of chat conversation)Upon receiving this complaint, the customer account has been canceledA cancellation email was sent to ***@sbcglobal.netThe order that was returned was refund in full and the restocking fee was waived

The company continues to charge me after I contacted them to quit for their service
I tried this wine service, didn't like it, and wanted to quitThey said I could quit anytime (but on the site it says you can only skip a month) but they continue to charge me and send packages to me that I do not want after I contacted them to quit multiple times I want to be refunded because they shouldn't be able to operate like thisI don't want them to contact me again

Is very disappointing that this business operates under very dishonest groundsI was given a gift card to use their service for the first month, before the next box was delivered, I sent them an email to cancel my subscription since they don't let their customers cancel on their ownFirst, they told me they couldn't cancel my next delivery because the package was "already en-route to the first FedEx hub." Then, I was actually told, by the same person through email, that the package "has not left the warehouse." Which means they lie in order to charge me for the next boxThe representative just offer me to refute the wine and pay a fee or take the wine and get a small discount towards my third box
After reading their entire Terms & Conditions Agreement, it said nothing about this kind of cancellation policy where you cannot cancel your account or an order even though their still have it in their warehouse and they have not provided the customer with ANY shipping information (because it was inexistent and they still had the wine in their facility)I asked the representative to refer me to the section of their user agreement indicating their cancellation policy and, of course, he wasn't able to have any legal reference to this
They only cancelled my account, but didn't cancelled the second orderThey couldn't even provide me with a package or shipping number, because the wine was still in their facilities waiting to be shipped days later
After reading other experiences and reviews from their customers, this is something they do VERY oftenMany other have experience this same situation where they are left with no other option but to pay $100+ for a service they don't even want anymore

We tried this wine club, it stated you could quit at any time, the wine is no good and they have charged us/sent orders after I cancelled
This wine delivery service said you could quit at any time, however after our first shipment, which was not good, I cancelled via email, yet they have now sent us more shipments (one is in route), the order sent back has not been refunded, and I understand that they will charge us a ridiculous $'restocking' fee I have now sent emails regarding our displeasure and desire to quit

This company refuses to cancel memberships in an attempt to force you to purchase additional, unwanted products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12670140, and find that this resolution is satisfactory to meThank you for your help, I feel listened to because of the respose.Regards,
S*** ***

Complaint:
I am rejecting this response because:
Regards,
L*** ***

I had issues with my shippingWinc is shipping a product that is for 21+ and supposedly must be signed for by someone 21+, but if you live in an apartment building just anyone can sign for itI was hope and yet my package was intercepted by a neighborThey should make sure that the party who ordered the item is signing for it
They also sent me the wrong item and would not refund or replace it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12569440, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

A full refund has been processed for order# 5761925, the refund was processed in 2 transactions. One for $39 and the other for $20. Please see the refund receipts for order#5761925.

Customer initiated a second account on 1/27/18, under Kelly Peterson, email: K[redacted]@gmail.com and used her billing information. Customer claims that they contacted us in February 2018 to cancel this account. We do not have any record of her contacting us to cancel this account until...

after order#6044882 was processed from the account under email: K[redacted]@gmail.com (please see attached account history). At that point, we were unable to stop the shipment and it was delivered on Sat 03/03/2018 (see attached proof of delivery). In hopes to resolve this customers concern we will processes a partial refund, in the amount of half of the original charge, for order# 6044882 (see attached partial refund receipt). If order# 6044882 is returned to us, we'll processes the remaining balance back to customer account.

The no response to customer email will be investigated and address. Upon receiving customers complaint, the account under email address, [email protected], has been canceled. An email confirmation has been sent to [email protected]. As for the order# 5842472, the package is being held at a FedEx...

location for pickup. A return to sender request has been submitted to FedEx. As long as the package is returned to us and not picked up, a full refund will be processed and the restocking fee will be waived.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Winc is a monthly Experience, when a customer makes their first purchase, their membership is activated and they are set to have orders processed each month on the same...

date. The subscription for customer with email address; [email protected], was initiated on 11/10/17. Their processing date is the 10th of every month. Winc sends a Shipping Soon email to its members 3 days before their monthly processing date to remind them that their order date is approaching, giving them the opportunity to personalize their order, or skip their order for the month.(see attached email history) Customer did not opt to skip so order# 5761925, was processed and shipped on 12/10/2017. (see attached order#). Customer contacted us on 12/11/2017, after order was already shipped, and requested to cancel their account. The account was canceled and an email confirmation was sent to [email protected]. All return order was subject to a $20 restocking fee, this fee is to cover the cost of packaging the order and the shipping cost for the order being returned. The difference will be refunded back.

Complaint: 12569440
I am rejecting this response because: I would like my full refund of $59. I should not be charged the "restocking" fee of $20 as I did not order anymore wine, this is their error and I shouldn't be charged for it.
Regards,
R[redacted]