Winc

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} When a customer makes their first purchase, their Winc membership is activated and they are set to have orders process each month on the same date. The membership...

continues until the customer cancels their account. Cancellations are processed via phone call or live chat. This information is provided at checkout before processing their first order and activating their account. It’s in a required field that the member must agree to (see attached checkout agreement). Winc sends a Shipping Soon email to its members 3 days before their monthly processing date to remind them that their order date is approaching. The subscription for I[redacted]@GMAIL.COM was initiated on 1/13/2018. On 1/18/2018 the member used the “Skip a Month” feature, skipping their monthly order for 2/13/2018 and updating their next processing date to 3/13/2018. A skipped email confirmation was sent on the same day (see attached email history). On 3/10/2018 a shipping soon email was sent reminding the member that their next order is getting ready to processes, giving them the opportunity to make their own wine selections, or skip the order again (see email history). Member did not opt out therefore the order was shipped on 3/13/2018, with the recommended wines for that Month (see attached order# 5998270). Member contacted us on 3/14/2018 via chat requesting to cancel the order and the account. The concierge advised the member that the order could no longer be canceled, it was already on its way. As a courtesy the concierge offered the customer a partial refund in the amount of half of the total charge for the unwanted order and processed the cancellation of the account as the member requested (see refund receipt) Order# 5998270 was delivered on 3/14/2018 and has yet to be returned (see attached proof of deliver).Tell us why here...