Windmill Homes, LLC

As a non-warranty courtesy, our concrete contractor applied a concrete crack sealer to the hairline crackAs a further non-warranty courtesy our skilled contractor skim coated that section of concrete for an even better appeal Both of these solutions are used widely across the board in the home building industryIt is unfortunate to hear of your dissatisfaction in the efforts made toward correcting the issue with your side walk Our warranty department is manned with detail oriented, professional, and thorough individuals who diligently work towards making your home everything you expected and our contractors are very good at the work they do and are experts in their fieldsThey build and repair according to the highest industry standards and to what is the best for every situation Where it is unfortunate that the side walk cracked, it is normal, and even expected to some extent, in this area of the country for that to happen.In the Homeowner’s Warranty and Information Manual the Homeowner is informed that these cracks are NOT covered under warranty and the homeowner is informed on the correct method to rectify the issue, which is to “seal as soon as possible, using a quality exterior acrylic caulking compound or equivalent product manufactured for this purpose.” Small hairline cracks do not affect any part of the structural integrity

Revdex.com: I have reviewed the response made by the businessMy floors where never done to satisfactory to me what so everHere here are some findings in discrepancies from [redacted] • insure all butt joints are staggered by a minimum of 6"- not done• can repeats butts every 3-boards- our floors are every other one or two• start rows with a variety of different lengths- not done• jagged/bad cuts on edges along bar area and baseboards• this flooring should not be installed using fasteners or adhesive of any kind- used silicone on header of stairs and broke stair piece-a mess [redacted] states this floor is not done to industry standards and needs to be completely re-doneYou can call him anytime @ [redacted] or email him at [redacted] tax ID# [redacted] Regarding the concrete they have already repaired some repairsWe are tired of hearing excuses after excuses as to why they don't want to repair their concrete We just ask that the concrete is done right, if that's what they call quality work then that is pretty sadAlso all these complaints regarding the concrete were informed to windmill home well before warranty was upI have pictures and letters to prove all of my claims [redacted] ***

Ms [redacted] *** Revdex.com SCounty Road 4, Suite Fort Collins, CO Re: Complaint # [redacted] Dear Ms***: Windmill Homes would like to take this opportunity to respond to the recent complaint filed by [redacted] regarding her home at [redacted] Windmill Homes has been in business since and during that time has built over homes in the Northern Colorado areaI have been in the residential home construction business for years, and currently serve as the Project Manager for Windmill HomesLet me preface this by saying that many design items in a new home are based on personal preferenceWhat one owner may like, another may dislikeAt Windmill Homes, we make every effort to ensure our owners are happy with their new home, proud of the way it looks and are happy with our services so they will recommend us to their family and friendsWe meet with our owners many times before and during the construction process, including a final walk through before closingWe have a design meeting with the new owners for them to choose things such as colors, materials, cabinets, flooring, lighting, appliances, fixtures, tile patterns, etc.—pretty much anything that is designed for the homeWhen we are notified of a problem with a new home, we address the issues and try to remedy them as quickly and as efficiently as possible so as to not cause inconvenience to the ownersWe had and have had every intention of resolving the items addressed by Mrs***, regardless of the intervention of your companyLet me reiterate that we are still ready, willing and able to perform our obligations to the satisfaction of the ***sIt is my understanding that Mrs***'s main concerns are regarding the wood floor and the concrete, so I will address each of those as follows: Ms [redacted] Page May 25, Wood Floor: At the design meeting there was no specific pattern described, so that determination is made by the installerWhen Mrs [redacted] contacted Windmills in February 2016, we came out and took a look at the floor and determined that two board joints were not within the manufacture's specificationsWe made arrangements to have [redacted] Interiors (the original installer) to replace 1/of the floor, and this work was conducted on March 29, 2016, and is reflected in the photographs that Mrs [redacted] provided to youAll butt joints were staggered to the minimum 6" as reflected on photo The repeated butts on of the floor joints occurs every 3-board as reflected on photo Starting rows with a variety of different lengths is reflected on photo The transition strip at the top of the stairs was installed with adhesive because it prevents dirt from getting beneath the floor, keeps the floor level and stable, and prevents the strip from tilting and/or breaking due to weight being appliedIt is our belief that this is the best method for installation for this material as does [redacted] InteriorsHowever, if Mrs [redacted] would like the strip installed without adhesive, we will be more than happy to have that done for her with the understanding that we will provide no further warranty for the strip from future breakage, chipping or instabilityKitchen island — this needs a 1/8" strip of scribe molding installed, and WPI is willing to come out and install thatWindmill Homes will also arrange to have a professional floor cleaning company come out once the repairs are completed so the wood will look as beautiful as it is meant to lookConcrete: attached are the pertinent pages of our warranty regarding what and what is not coveredMrs [redacted] complained about spalling of the sidewalk and driveway which is caused by using chemicals to melt snow (such as salt) and/or by failure to promptly remove snow and ice which seeps into the joints and refreezes causing cracking and scalingWhen we first addressed the issue, Jonathan at [redacted] informed me that his conversation with the owners indicated they used salt and/or other chemicals on the concreteDespite this, we replaced the sidewalk for them, but we believe the remaining issues with the driveway were caused by the homeowners' actions and/or lack of actions in removing snow and ice and therefore voided the warrantyBoth Windmill Homes and [redacted] Interiors have tried, unsuccessfully, to repair these items for the ***s, but they have stated that they do not want WPI on their propertyJustin from WPI has provided me with a transcript of a very disturbing voicemail message that he received from Lori ***, who identified herself as Mrs***'s mother-in-law, that was full of threats Ms [redacted] Page May 25, and contained numerous expletivesThat type of communication is completely unnecessary, does not facilitate resolution of the issues and causes further animosityWindmill Homes takes pride in their customer service and making sure each and every owner is happy with the purchase of their new, and oftentimes, their first homeWe are certain we can reach an amicable resolution for the ***s as well as Windmill Homes and [redacted] Interiors and put this matter behind usPlease contact me if you have any questionsSincerely, Joe S [redacted] Project Manager Windmill Homes [redacted] Enclosures

Revdex.com: I have reviewed the response made by the business,regarding floorsthat [redacted] flooring reinstall all the floors including all new material as they said they would [redacted] flooring came to our house on March said they were reinstalling the floors but they just moved boards around and put some new boards inThen they didn't address all the problems they didn't go near the bar in my kitchen where all the jagged edges are [redacted] wouldn't look at any other problems said because they were reinstalling whole floorWe also ask that [redacted] cleaned up their mess as they finish the job in fullWe also ask that [redacted] please let us know when they have completed the job so that everyone on both parties can do a walk-through then there should be no more confusionWe will make sure kids are in bedrooms as they were before Regarding concrete [redacted] and windmill homes never gave us a straight answer regarding the driveway and back slabThey did repair the front porchBut after that was repaired they said now it's beyond builder control due to snow pack ice and saltWe always shoveled our concrete and never used any salt we ask that [redacted] repair all concrete in full Regards, [redacted] and [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] Good morning,This complaint against windmill homes is in the process of being resolved.If we could close the complaint we would greatly appreciate it!Thank you! [redacted] ***

Our Windmill homeowner at [redacted] ***, [redacted] failed to show for separate home appointmentsTwo separate appointments on October 2nd, and appointments on both October 12th and December 20thMr [redacted] advised via email “I can have my girlfriend there in minutes” after being notified of the second appointment he had missed on October 2nd To note, our contractors waited for at least minutes on each of these four occasions.Mr [redacted] advised that he took off work to make, an appointment on Sunday October 1st, Our plumbers do not work on Sundays and did not have an appointment scheduled with the homeowner on that date.The correspondence received from a “**” at “ [redacted] ” have stated “she has been there and nobody is there” in reference to his girlfriend [redacted] ***; however, repeated attempts to knock on the door and ring the doorbell by contractors and Windmill employees were not answered.We will continue to reach out to [redacted] and do our best to schedule him for his home warranty appointmentsUnfortunately we cannot perform warranty service on his home unless Mr [redacted] provides access, and he or an adult delegate are present to accept the appointment.We have confirming email correspondences from our plumbing, counter top, and drywall contractors advising that the customer was either not home or not answering the door at the times and dates they showed up to perform the work at [redacted]

Complaint: [redacted] I am rejecting this response because: crack has reappeared after a few days Regards, [redacted] ***

Our Warranty does not include hairline cracks in the flat work (cement)However, we addressed the crack anyway and solved the problem, as you can see by the attached email that he sent directly afterward From: *** *** [mailto:***] Sent: Friday, June 09, 9:
AMTo: *** ***Subject: Re: *** *** * *** *** *** * *** *** good morning *** thank you,that's looks much better.can you please fix the last remaining item ?the trim around the garage?thanks have a good day.thats what i'd expect from a builder.very appreciative *** ***

Complaint: ***
I am rejecting this response because:this is not a warranty issue.sidewalk was cracked before the purchase and we were assured it would be corrected.it was on our puch list to be corrected and after the purchase.we were told it was a warranty item.it should not have been cracked before the purchase
Regards,
*** ***

[redacted]Good morning,This complaint against windmill homes is in the process of being resolved.If we could close the complaint we would greatly appreciate it!Thank you! [redacted]

Our Windmill homeowner at [redacted] failed to show for 4 separate home appointments. Two separate appointments on October 2nd, and appointments on both October 12th and December 20th. Mr. [redacted] advised via email “I can have my girlfriend there in 30 minutes” after being...

notified of the second appointment he had missed on October 2nd.  To note, our contractors waited for at least 30 minutes on each of these four occasions.Mr. [redacted] advised that he took off work to make, an appointment on Sunday October 1st, 2017. Our plumbers do not work on Sundays and did not have an appointment scheduled with the homeowner on that date.The correspondence received from a “**” at  “[redacted]” have stated “she has been there and nobody is there” in reference to his girlfriend [redacted]; however, repeated attempts to knock on the door and ring the doorbell by contractors and Windmill employees were not answered.We will continue to reach out to [redacted] and do our best to schedule him for his home warranty appointments. Unfortunately we cannot perform warranty service on his home unless Mr. [redacted] provides access, and he or an adult delegate are present to accept the appointment.We have confirming email correspondences from our plumbing, counter top, and drywall contractors advising that the customer was either not home or not answering the door at the times and dates they showed up to perform the work at [redacted].

The new, but malfunctioning dishwasher, has been replaced with a new, properly functioning, dishwasher.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted] Revdex.com 8020 S. County Road 4, Suite 100 Fort Collins, CO 80528 Re: Complaint #[redacted] Dear Ms. [redacted]: Windmill Homes would like to take this opportunity to respond to the recent complaint filed by [redacted] regarding her home at [redacted]. Windmill Homes has been in business since 2011 and during that time has built over 100 homes in the Northern Colorado area. I have been in the residential home construction business for 15 years, and currently serve as the Project Manager for Windmill Homes. Let me preface this by saying that many design items in a new home are based on personal preference. What one owner may like, another may dislike. At Windmill Homes, we make every effort to ensure our owners are happy with their new home, proud of the way it looks and are happy with our services so they will recommend us to their family and friends. We meet with our owners many times before and during the construction process, including a final walk through before closing. We have a design meeting with the new owners for them to choose things such as colors, materials, cabinets, flooring, lighting, appliances, fixtures, tile patterns, etc.—pretty much anything that is designed for the home. When we are notified of a problem with a new home, we address the issues and try to remedy them as quickly and as efficiently as possible so as to not cause inconvenience to the owners. We had and have had every intention of resolving the items addressed by Mrs. [redacted], regardless of the intervention of your company. Let me reiterate that we are still ready, willing and able to perform our obligations to the satisfaction of the [redacted]s. It is my understanding that Mrs. [redacted]'s main concerns are regarding the wood floor and the concrete, so I will address each of those as follows:  Ms. [redacted] Page 2 May 25, 2016 Wood Floor: At the design meeting there was no specific pattern described, so that determination is made by the installer. When Mrs. [redacted] contacted Windmills in February 2016, we came out and took a look at the floor and determined that two board joints were not within the manufacture's specifications. We made arrangements to have [redacted] Interiors (the original installer) to replace 1/2 of the floor, and this work was conducted on March 29, 2016, and is reflected in the photographs that Mrs. [redacted] provided to you. All butt joints were staggered to the minimum 6" as reflected on photo 6092 The repeated butts on of the floor joints occurs every 3-4 board as reflected on photo 6087. Starting rows with a variety of different lengths is reflected on photo 6089. The transition strip at the top of the stairs was installed with adhesive because it prevents dirt from getting beneath the floor, keeps the floor level and stable, and prevents the strip from tilting and/or breaking due to weight being applied. It is our belief that this is the best method for installation for this material as does [redacted] Interiors. However, if Mrs. [redacted] would like the strip installed without adhesive, we will be more than happy to have that done for her with the understanding that we will provide no further warranty for the strip from future breakage, chipping or instability. Kitchen island — this needs a 1/8" strip of scribe molding installed, and WPI is willing to come out and install that. Windmill Homes will also arrange to have a professional floor cleaning company come out once the repairs are completed so the wood will look as beautiful as it is meant to look. Concrete: attached are the pertinent pages of our warranty regarding what and what is not covered. Mrs. [redacted] complained about spalling of the sidewalk and driveway which is caused by using chemicals to melt snow (such as salt) and/or by failure to promptly remove snow and ice which seeps into the joints and refreezes causing cracking and scaling. When we first addressed the issue, Jonathan at [redacted] informed me that his conversation with the owners indicated they used salt and/or other chemicals on the concrete. Despite this, we replaced the sidewalk for them, but we believe the remaining issues with the driveway were caused by the homeowners' actions and/or lack of actions in removing snow and ice and therefore voided the warranty. Both Windmill Homes and [redacted] Interiors have tried, unsuccessfully, to repair these items for the [redacted]s, but they have stated that they do not want WPI on their property. Justin from WPI has provided me with a transcript of a very disturbing voicemail message that he received from Lori [redacted], who identified herself as Mrs. [redacted]'s mother-in-law, that was full of threats Ms. [redacted] Page 3 May 25, 2016 and contained numerous expletives. That type of communication is completely unnecessary, does not facilitate resolution of the issues and causes further animosity. Windmill Homes takes pride in their customer service and making sure each and every owner is happy with the purchase of their new, and oftentimes, their first home. We are certain we can reach an amicable resolution for the [redacted]s as well as Windmill Homes and [redacted] Interiors and put this matter behind us. Please contact me if you have any questions. Sincerely, Joe S[redacted] Project Manager Windmill Homes [redacted] Enclosures

Revdex.com:
I have reviewed the response made by the business,regarding floorsthat [redacted] flooring reinstall all the floors including all new material as they said they would. [redacted] flooring came to our house on March 29 said they were reinstalling the floors but they just moved boards around and put some new boards in. Then they didn't address all the problems they didn't go near the bar in my kitchen where all the jagged edges are. [redacted] wouldn't look at any other problems said because they were reinstalling whole floor. We also ask that [redacted] cleaned up their mess as they finish the job in full. We also ask that [redacted] please let us know when they have completed the job so that everyone on both parties can do a walk-through then there should be no more confusion. We will make sure kids are in bedrooms as they were before.
Regarding concrete[redacted] and windmill homes never gave us a straight answer regarding the driveway and back slab. They did repair the front porch. But after that was repaired they said now it's beyond builder control due to snow pack ice and salt. We always shoveled our concrete and never used any salt we ask that [redacted] repair all concrete in full.
Regards,
[redacted] and [redacted]

Complaint: [redacted]
I am rejecting this response because:
crack has reappeared after a few days.
Regards,
[redacted]

[redacted]Again, I apologize for any miscommunication. The flooring repairs were done to correct the butt joints that were less than 6 inches apart in accordance to the installation specification from the flooring manufacturer. It is my understanding that the original installation error has been corrected. The flooring company and the manufacturer have determined that there is no need to replace the whole floor.  [redacted]’s warranty representative would be happy come look at the other areas of concern to determine if they are covered by your warranty. Feel free to reach out to him directly, [redacted], to schedule a time. As per the Windmill Homes Limited Home Warranty Agreement, concrete is past the warrantable period of three month: “Snow, ice pack, salt and other chemicals can cause pitting, scaling and spalling of concrete surfaces.  Pitting, scaling and spalling does not occur after 3 months unless these chemicals have been used or ice has not been removed. Builders Responsibility: None – deterioration due to these causes are beyond builder control.” Thank you,Lisa H[redacted]  -Operational Manager[redacted]   [redacted]cid:[email protected]

Dear Mr. and Mrs. [redacted],Windmill Homes apologizes for your frustration and for not being responsive to your concerns. I have attached a copy of “Windmill Homes Limited Warranty Agreement”. Please refer to the section “Poured-in Place Concrete” on page two in case you have any questions as to what is...

warrantable. I have confirmed that our project manager, Joe S[redacted], has been in contact with you this week to address your concerns and schedule repairs. [redacted] has also confirmed that the materials have been ordered to repair your floors according to the manufacturer’s install guidelines. The work will be completed as soon as they are able to schedule a time with you. We appreciate your patience as we work together to complete your work Thank you.

As a non-warranty courtesy, our concrete contractor applied a concrete crack sealer to the hairline crack. As a further non-warranty courtesy our skilled contractor skim coated that section of concrete for an even better appeal.  Both of these solutions are used widely across the board in the home building industry. It is unfortunate to hear of your dissatisfaction in the efforts made toward correcting the issue with your side walk.  Our warranty department is manned with detail oriented, professional, and thorough individuals who diligently work towards making your home everything you expected and our contractors are very good at the work they do and are experts in their fields. They build and repair according to the highest industry standards and to what is the best for every situation.  Where it is unfortunate that the side walk cracked, it is normal, and even expected to some extent, in this area of the country for that to happen.In the Homeowner’s Warranty and Information Manual  the Homeowner is informed that these cracks are NOT covered under warranty and the homeowner is informed on the correct method to rectify the issue, which is to “seal as soon as possible, using a quality exterior acrylic caulking compound or equivalent product manufactured for this purpose.” Small hairline cracks do not affect any part of the structural integrity.