Window Design Group

We have reached out to the phone numbers given in the responseThe first number ###-###-#### (the original number given to contact Mrs [redacted] directly) is going straight to voice mailWe left a message at ###-###-#### to schedule, we have also called ###-###-#### and left a message

I have complied to all of our rights concerning the contractual agreementWe have all signed documents from the customerWe have never conducted business in an unethical matter

Complaint: I am rejecting this response because: They continue telling things that are not truthI do not know what she is referring about me being verbally abusiveThe only time I talk with two people from their office was The manager Tony when I was explaining that I wanted the window to be fixed and continue with the installation but he did not listen the hall sentence because he stop me and told that he didn't had time to talk with me and I will receive a letter from him and the other person is T [redacted] The first time I talk to her was when I call to complain about the first installer left the first two window unfinished the installation because he didn't had the parts I call to tell her that I was unhappy and also because I didn't know when they were coming back to finish with the installation T [redacted] responded very aggressively and told me that she did not know about the date, and what I was trying is to get out of the contract The second time I talk to her was after I got my money back from the bankshe call me to tell me that the check didn't got funds I told her is not that I don't have the funds I toll her "I close the Acctbecause you took the money with out my consent The third time I talk with her was to threat meShe call me and told me yelling "I am starting a sue against you right now if I don't pay me"I told her why should I pay if you didn't finish the jobI also told her 'all I want is to fix those windows and finish with the installationThat when she told me "I didn't know we had that option, let me call you back" She call me back and left a message, I don't think we can do that you don't like us Now tell me who is the verbally abusive? I tried to solve this problem but it seems llike they don't want to do nothing about Regards, L [redacted]

The order for the custom made shutters are completed as far as the cutting of materials and the pre assembly The shutters are made in the USA as promotedWe had sent out the following letter explaining the delay in detail (see below) When the port items have been received into our warehouse our hour (two shifts) production crews will complete orders immediately to ensure a quick installation dateWe should have a better ETA for the customer within weeksFrom the remeasure date we are approximately weeks into the custom made order, the contract states in the terms and conditions 5-week ETA,Dear Valued Customers, Window Design Group Inc would like to express our gratitude for the order you previously placed with our companyAs we value you as our customer, we wish to acknowledge your expected frustration caused by the extended delay in your custom made order Please know that we share in that frustration Although we deeply regret the inconvenience, our goal has been and will continue to be one of providing our customers the best product possibleAs you may or may not be aware the port delay has caused our company several delay issuesOur components for our shutters (ie: hinges, louver pins, staples, magnets) come from all areas around the world, unfortunately orders are awaiting these items for final completion We feel the delay in the ports will cause a delay in the arrival of your order for up to 7-days longer than the originally quoted ETA date We truly appreciate your patience and understanding in this matter http://gizmodo.com/why-are-these-massive-cargo-ships-trapped-at-29-u-s-po-[redac...⇄

We have received out to this customer several times, not only our customer service department but the installers directlyThe customer told our installers (after multiple documented calls) they would "let them know" if they could come out and adjust or fix whatever is neededWe have provided a letter from our vendors manufacturing department indicating that the construction of the shutters are exactly as factory specs permit due to the stability and warranty of the productIf the customer would like to receive any further service they can reach out to our company from 8am - 5pm Monday- Friday and Saturdays 8am - 2pmWe will be more than happy to assist any adjustments and repair any warranty issue they may be suffering

Complaint: I am rejecting this response because: As previously stated in my first response, Window Design Group fraudulently sold me shutters they said were made in America but were actually made in ChinaBusinesses committing fraud is a serious matterA state and federal investigation of such business practices is in order Regards, K [redacted]

Complaint: I am rejecting this response because once again I have advised Window Design Group that I will only accept delivery of the patio screen door which will complete the window and patio door package The order for the front entry door was cancelled when they didn't follow up with me about the status, as promised, on September 12, The installation contractor contacted me on October 6, to schedule delivery of the front entry door and patio screen door I advised the subcontractor that I would accept deliver of the patio screen door at which time he advised he would contact the company and terminated the conversation.Again I'm only interested in receiving the patio screen door which will complete my window and patio door package Regards, A [redacted] ***

Complaint: I am rejecting this response because:\I placed calls with T [redacted] in Customer Service to follow up on two occasions, who said she was not authorized to communicate with me and that all matters are to be handled by TonyI have left two messages for Tony via T***, who has failed to return my callsThis was after the explanation that we were out of town for four days, and that the inspection would need to be held pending our returnIn view of the complete failure of operational performance, I consider it a perfectly reasonable position to request a delay after being let down by The Window Design group on over occasionsThere is a failure to acknowledge that months to deliver and install shutters is unprofessional, and that the crack detected was on replacement shutters that were supposed to be be fully inspected prior to installation for the second timeIt also fails to acknowledge the damaged floor and wall in the Master Bedroom outstanding for months that I am expecting to be repaired.My telephone number is ###-###-####, my mobile is ###-###-####The claim of multiple attempts is inaccurate, and points to a failure of internal communication once again at Window DesignIf the claim to want to contact me is evident, and you stand behind your products, I will be looking forward to a returned call from someone who is familiar with the case history and requirements as opposed to someone trying to give a bland response to the Revdex.com Regards, A [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12514952, and find that this resolution is satisfactory to me Regards, V [redacted] ***

At the time of signing the contractual agreement (detailed contract along with detail window specification sheets per opening) the salesperson informed the homeowner that any existing products along with their alarm system would need to be taken down by the alarm companyHe instructed the homeowner to call in front of him so he could assure that the alarm company and the home owner was aware of what needed to be done prior to the installation of their productWe clearly state in our contractual agreement terms and conditions that we do not take down existing products and that obstructions that prohibit the installation of the purchased product being installed must be addressed by the homeowner prior to the arrival of the new product

This customer is completed and paid us in full

Complaint: I am rejecting this response because the plantation shutters are still incorrect on the 3rd installation I still have not received any responses back from C [redacted] or anyone at Window Design Group to discuss my issues to date Below is the latest email that I sent to C [redacted] today.C***,S [redacted] and D [redacted] came today (January 30, 2016) to install the remaining sliding door shutters for the guest bedroom, dining room and living room As indicated in my prior email on January 15, 2016, which you still have not responded to, these shutters were missing the associated "frames/boxes" when S [redacted] came for installation last time on January 15, Further, these were the shutters that had to be re-manufactured due to the original manufacturing error that occurred in October S [redacted] proceeded to install the guest bedroom shutters and noticed that the shutter panel sizes were incorrectly cut versus the purchase order; they were too large for the frame/box leading to the louvers not being able to be opened correctly He has taken pictures of the incorrect panels and will show you He also checked the dining room and living room shutter panels and noticed the same issues As a result, he did not install the dining and living room shutters and left the partially installed, incorrect shutters in the guest bedroom He indicated that the three sets of sliding door shutters will need to be re-manufactured again before they can be correctly installed.To summarize my experience with Window Design Group which began in July 2015, I have waited months for shutters where were to take approximately 4-weeks per C [redacted] back in July 2015:1) The shutters were delayed weeks due to an issue with the louvers machine part being broken, 2) On the 1st installation date of 10/18/15, the shutters were incorrectly manufactured with tilt stick and 30/dividers when the PO indicated no tilt and 50/dividers, this error was across all shutter panels which led to the re-manufacturing of all panels that took approximately weeks,3) On the 2nd installation date of 01/15/16, the "frames/boxes" for the guest bedroom, living room and dining room sliding doors were missingThe confusion over whether the prior installer M [redacted] had left them at my residence or not would have easily been clearly up if someone would have called me before hand This led to further delay of waiting on the re-order of the frames/boxes of 2+ weeks.4) On the 3rd installation date of 01/30/16, as I indicated above, the size of the shutter panels were incorrect and could not be installed Installer indicated that all remaining panels need to be re-manufactured again before they can be correctly installed He could not provide an estimate of time to re-manufacture the panels.Through all of the delays, the customer service (or completely lack thereof) has and continues to be piss poor As I said before, with the exception of S [redacted] , I have not received any email responses or call backs from you C***, Cynde or anyone else from Window Design Group.The incompetence of your plantation shutter manufacturing service is beyond shocking and the poor customer service is inexcusable The amount of time, stress and frustration that I have endured through this process is beyond that can be tolerated by a reasonable person As a result, I have no choice but to cancel my entire order (REF151***20) and receive a full refund of the $4,that I have paid to date I also want the partially installed, incorrect shutters in my guest bedroom to be removed by S [redacted] at his earliest convenience.Please acknowledge receipt of this email and process my refund If I do not hear back from you this week and see a refund of $4,to my credit card, I will be filing a complaint with the California Contractors State Licence Board and also seeking legal action Regards, Y [redacted] ***

The customer signed a contractual agreement with our company for custom window replacementsAt the time of the city permits being pulled we were informed by the city that a structural engineer would need to be hired to commence the city permit approvalWe informed the customer that additional charges for the structural engineer is above and beyond the contracted amount and an unforeseen expense as the contract indicatesThe customer does not want to pay for the engineer

The customer and our management team found resolution and it has already been completed

All products are custom made and non refundable. The customer was contacted by our installation crew regarding the installation of the door, and refused to allow them to come out. We have the product and are awaiting a response from the customer. A preliminary lien has been placed on the... property until the order is complete.

RevDex.com: I accept their response. Regards, [redacted]

Complaint: I am rejecting this response because: They are not telling the truth I did not threw them from my house or yell at no bodyI am not a violent personThe first time I agreed to comeback to finish the installation of the first two windows was after I had spoke with the manager Tony and he promise me that the window was going to be beautifulHe also told me that I did not have to put the other two windows if I didn't want themAfter they finish the installation of the two windows, I told the installer to fix the other two windows so it won't happen the same problem as with the first two windowsThe installer call his manager Tony, and he disagree and gave order to leave the windows at my houseI try to talk with manager Tony ,but he was not listening he told " I don't have time to talk with you will receive a letter from me"The letter never came instate he took the balance from my bank On 5/22/T [redacted] from their office call me first threaten me to swe me if I didn't pay them now I told T [redacted] that all I wanted was to fix the windows and finish with the installation She was surprise to hear that and told me "I didn't know we had that option, let me call you back"She call me back left a message "I don't think we can do that you don't like us"Regards, L [redacted]

Excellent! They have good pricing and wonderful customer serviceI was referred to Window Design Group by a friendI had been needing to replace a cracked glass window in my house for quite some time nowI called and spoke to Blake, he was very informative and he helped me set up an onsite estimateThey told me exactly what they would do and how much I would pay, no surprises!:) They showed up on time and replaced my window fast and efficientlyThe guys who accommodated me were very professionalThank you for the terrific service!!!

Complaint: I am rejecting this response because: As of today 6/22, the shades installed are of wrong color, we requested off-white linen instead of purple, plus the shades in the media room are not matching in color and style, our sales Keith was supposed to follow up but he was in and out of the hospital so perhaps things were not followed through.Anyway, shades are wrong, as of now, and attaching emails exchange with the sales representative, indicating that we are still waiting for someone to fix the shades for the past months.If Windows Design Group chooses to do business with such bad ethic, then just tell us directly that they don't really care about their customers or products that they deliver, that's fine, at least that's a honest reply and we all move on.Just don't lie that everything is up to our spec, because the products are wrong Regards, B [redacted] ***

Needed to replace a broken window in my home , normally I would attempt to do it myself except I was not even sure if I could handle it or notSo I took a recommendation from a friend so I called Window Design Group I was very impressed in which they were able to within a day send someone out to access the situation and what would be required for this job the gentleman Brandon the Estimator they sent out was very helpful with the information he provided he explained the different grades of glass from low end to high end I decided with the higher end in hopes of not having to replace again for a whileThey came out replaced the Window in one tenth of the time it would have taken me Kudos to you Window Design Group please keep up the great display of customer satisfaction you deliver a lifetime customer here and will definitely refer to all friends and family