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Window World of Central Alabama, Inc.

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Reviews Window World of Central Alabama, Inc.

Window World of Central Alabama, Inc. Reviews (30)

I am fed up with company's incompetence with order, delivery, and installation
I placed an order with this company 09/08/for windows The salesman, ***, seemed competent, kind and knowledgeable I was told the order would take 6-weeks for installation but they would keep me informed as to the progress of my order They contacted me in mid October that they needed to come and remeasure the windows, which they did, but they assured me this was standard practice and my order was still on track for timely delivery I never heard from them again I made contact during the 9th week to inquire Was told they could install my windows Nov(which would be passed the window of time promised to me) They informed me they had my windows from the manufacturer but no available installer I voiced my frustration They promptly called me back and scheduled an installation for Nov before 1: I received a call on Nov at 1:from the installer that he would not be able to

Ordered replacement windows in February Was told by salesman that it would take - weeks after order was placed because they were manufactured in North Carolina and that I would receive a call to schedule installation In April I called to check on the order after not having heard from anyone and they said the windows would be installed in May Three days before the May installation, they called to reschedule saying they were running behind and they rescheduled the installation for June Received a call on June to confirm that they would be installing between noon and p.mon June I took the day off of work to be here for the installation and as of p.mthey have still not arrived Not impressed with this company in terms of their ability to estimate delivery of their product

Company committed fraud by depositing a check two weeks after the rescission periodCompany knowingly deposited a check they were instructed to retur
In April we contacted window world to come out and price window replacementWe had previously dealt with the Birmingham office and were satisfiedWe had called before about having window service but assumed it was forgotten in errorWe were transferred from *** to *** to *** to *** over and over until we insisted that we deal with *** We scheduled an appointment for the end of April, it was rescheduled to the first week of *** no one called and we took off work for our appointment, they called that morning to reschedule for the weekend of labor dayWe took off again and again the morning of they wanted to rescheduleWe had an appointment this time for June 18th at AMWhen AM came around no one was here after both of us taking off work to be thereAt around the salesman called and want

Door installation is unacceptable and has not been resolved
Purchased new doors in April - took six months for doors to come in - almost $3,
Doors were finally installed in late August Noticed problems with the doors as well as existing storm doors which were not re-installed correctly I was charge an additional $each for my storms doors to be re-installed My front storm door now needs to be replaced Company sent someone to look at the doors and agreed what needed to be repaired Company has cancelled twice and my doors still need repair I just had new wood floors installed and new carpet and do not want this repair to destroy my new floorsI do not believe this company should be selling doors I did purchase my windows from them and had no problems I had recommended them to neighbors but do not recommend this company at allMy old doors were in much better shape than my new doors This is very frustrating I am trying to work and get this completed

Poor customer service when it comes to installation time frame
I started the process of getting new windows back late April early May Today is July 28, and my Windows are not installed They were supposed to install windows today but cancelled installation which is the third time they have cancelled I called Window World the day before to ensure they was coming out They did not confirm they were coming on call and said they would call me back I did not receive a call back and had to call them the morning of installation They have turn this window purchase into a nightmare of frustration I am not pleased with there service and will not recommend their service to anyone

All's well that ends well! Thanks to Larry, the production manager, who listens attentively and solves problems I purchased a therma tru fiberglass door because it has features that Lowe 's does not Door did not arrive timely and was the wrong color Once Larry got involved, things went smoothly Julie in Quality Control,,connected me with Larry She is a delight also Love my door and the install was well done

Poor customer service
I signed a contract with Window World on 5/18/They told me that fabrication of the windows would take 6-weeks and they would call me to scheduleThey finally called me in mid September (month later) to schedule and gave me a date of 9/27/with an arrival time between and PM for my installationNot only did no one show up, no one called to inform me they would not be coming, mine you I had arranged childcare for my son, rearranged furniture to make the windows accessible, and taking down window coveringsThey blamed the rain and asked to reschedule when I called themThey gave me a new date of 10/10/(today), again between and PMAgain, I had to call after when no one had shown up, at which time they told me that they were running behind and it would be 3:PMThe installer called at 3:and said GPS told him he'd be here at 3:He I sit at 4:and still no window installer and no call

One of my windows was not ordered with the others and the pattern on one of my window is different
I ordered windows for my house in December 2016, I received the windows in February One of the windows was not orderedI then had to order the window and pay more money to take care of that window because*** said it was not charged in the initial orderI also had to take off work so that they could put that window in which came in May At the time I ordered that window they was suppose to order a strip to go in the window that was on the front of my house with a different pattern from the othersI called to check on the strip to find out it had never been orderedFinally it came in and an appointment was set for Friday the 30th I said ok, they called me back on Monday the 26th they wanted to set the date for Thursday the 29th at 1:I told the receptionist that I had an appointment for Friday already and she said they were needing to change it to Thursday so I

Improper Repairs, scheduled times for corrective repairs an no one ever showed up
Purchased windows 3/10/
On 4/windows were installedJob was not completed that day as promisedCrew stated the would come the next day and never showed up4/spoke to Supervisor *** about crew not showing up to complete job, he said he would check into it but never callsCrew shows up on 4/without notice to complete jobTheir were repair concerns to the wrapping around the bay window, bad chalking, missed chalking areas, damage to window screensDamage to window ledge on window upstairsCalled *** while crew was still here and voice my concerns and balance of money would not be paid todayOn 5/*** came out with another gentleman and inspected all my concerns, said he would call me and let me know about corrective repairs and never calledOn 5/customer service called and we set a date of 5/for corrective repairs arriving between 8am and 12pmRece

I entered into a contract to have my windows replaced in JuneI have not had the windows replaced yet
At the end of June my husband and I entered into a contract with Window worldthe salesman(***) advised us it would take 6-weeks for our windows to arrive from the manufacture and for us to call Window World at the week mark to schedule an appointment for installationOnce weeks passed I called in July only to be told my windows had not arrived from the manufacturerI called again at the week mark and it was the same thing.The young lady I spoke with advised that she would go ahead and schedule my installation appointment for Sept 10, between 12-pmOn Saturday September 7, I received a phone call confirming that appointment and advising me to remove all window treatments such as blinds and curtains and any furnitureOn Monday Sept 10,2018, *** called me to advise me he was the installer and said that he wanted to check the weather where he was a

I ordered very large replacement windows in November of for my living room from Window WorldThe salesman placed my order and I gave him half of the total order at that timeHe said the windows would be installed sometime in February, because they had to special order themAfter February came and went and no one called me, I called Window World and left messages and no one called me backI kept calling until I finally got to talk to someoneThey said the windows will not be available until April and set up an install dateThat's months longer than promised, but I shook it off and did not complainWhen that date arrived, I took off work and Window World called me again and said they will have to cancel due to a job taking longer than expected and rescheduled in MayWhen that day rolled around I took off work again and cancelled my daughter's dental appointment so I could finally get this doneThe morning of the installation, I get a call that they would not be there because a job is taking longer than expected I let him know that I was not happy about this and he said someone from Window World would be calling me later that day to figure it outGuess what? No one called me!!! Imaging that! Now I have a $order for windows that was promised to me in months and here it is months later and no windows and a major run-aroundThe organization of Window World is pitiful, at best, as once they have your down payment, it's obvious that they don't care anything about customer serviceI feel like I'm being ripped off and I really don't understand how they stay in business operating like thisI made the mistake of not reading the company's reviews before ordering these windows because they obviously have a checkered past related to these same issuesI will be calling today to get my money back so I can find someone who really wants my businessIf you are looking to purchase new windows, look past Window WorldVery disappointed

Can't get work done until 10/11/Beyond the 8-weeks promisedWhy are they allowed to hoard business? Can't cancel service without penalty!
Ordered repacement windows on 5/8/
Told it will get done within to weeks
*** or *** called in July to say they're not ready to do workI missed an appointment callI called on 8/30/to schedule an appointmentEarliest they can do the work is 10/11/Not acceptableAsked that it be escalated for a closer dateThe phone person I spoke with today said she will email someone; but did not give me the impression whatsoever that I have a leg to stand onI would like out of the contract without penalty, if I can't get a sooner dateI now question the integrity of the business; why not sub contract to another reputable company rather than make customers wait so longI'm a senior citizen and don't care to continue living with an unsafe window; making me vulnerable to break-ins and it falling out

Ordered two doors in Decemeber First door installed with no problems end of March
Second door installed in mid April with numerous issues
Contract signed in December 2017, Door installed 4/18, numerous problems due to window world not getting correct measurements after measuring three times Door works fine but they have made a mess of the trim and we have been waiting for months for them to fix the problem They have worked on the door on a few occasions and it just looks worse They tell me they have a fix but won't call and give a dateThey keep saying someone will call to set it up It has now been months since the installation of the door and I'm still waiting for it to be completed

Purchase on September 23,
On September 23rd 2015, I ordered windows to match the windows that I had purchased earlier from Window World The price would be $
I gave a check for half the money on that dateI waited...They never contacted me
I called in December asking why the delay, thinking the windows were being assembled They set up a date to put them in They said they would install them in January (months later)
They installed them in January One was tinted Two windows were not tinted like all the others in my condoOne window has a flaw (they said they would repair in a week) I especially wanted the two windows that were not tinted to be tinted because that in an upstairs window that gets sun from morning to hot afternoon sun
They have ignored me over and over again
I'm years old and I'm so tired of begging them to do something they should have done in the beginnning (October for sure.) I have paid them in full

The company has not upheld the timeframe that the sales rep indicated on the window installation, and communication has been unprofessional
On June 14, I met with a sales rep (***) from Window WorldI agreed to the installation of windows with a 6-week lead time, and paid for half the total costIn early August, we reached out to *** to let him know that we needed to change the size of one windowHowever, it took over two weeks just to get in touch with *** to let him knowHe finally confirmed the order on Septand said it would cost an additional $for the new window, but indicated that they would sell the original window and it would outweigh the cost of the new window, which was smaller in sizeAfter one month I reached out to *** multiple times for an update, with no responseI finally talked to ***'s supervisor (***) and expressed frustration with the lack of communicationHe promised that he would address it One month later the window installati

We bought new windows and a French doorOne year later, the job is incomplete
We began the process of replacing the windows and a French door in our home in August We planned to replace half then and the other half and possibly a front door in the springThe order was placed in August After weeks we got antsy and called to check on the statusOur windows were already in but the door was notWe called back the week after to inquire on the status of the doorWe were told the door was in although no one called us to set up the installation or even to say it was in.The installation was scheduled for a weeknight as we both workThey were scheduled to arrive at 5pm but received a call at 5pm stating they were running behindKnowing they had windows and a door to replace I asked how long they would beThey stated 6pmI wondered how this would be possible since it was already almost dark outsideThey mentioned rescheduling, but since we waited almost two weeks for

I never like to write a review if it's going to be a negative one but I have to tell of my experience with Window World in hopes that it doesn't happen to anyone else
Jeff was my sales rep he came out made his pitch and I had gotten a favorable recommendation from a close friend and the online reviews were goodSo on August 3, I signed the agreement and wrote a check for the deposit
Called them on 9/8/to see if an installation date had been set While talking with Julie I told her I would be out the week of Thanksgiving and if there was an opening please schedule for that week My install date was set for 11/21/
On the morning of November 21th I received a call stating that one of the installers was sick and they would come on November 22nd
Installers came out the next day but before they started they measured my windows again stating there had been problems with my reps measurements on other jobs Three of my windows were not measured correctly and they could not install the other seven because they did not have all the supplies So the install was rescheduled again for December 5th and I was given $credit
On December 5th I received a call from Matt stating that because of the weather they will need to reschedule again for December 14th Expressed how disappointed I was because I had taken off work to be home
On December 14th they did come to install my windows but only were installed Another window was not measured correctly (one of the three that was re-measured on first trip to install) Expressed again how dissatisfied I was with the whole ordeal
Had to call them again to check on the install date for my last window on 1/9/ Scheduled install for January 30th
On January 30, my ten window installation was complete The windows look beautiful but I'm not satisfied with the whole experience Waiting five months for the installation to be complete in my opinion is unacceptable During the months of October & November I was also having a bathroom remolded and waiting on the widows caused the completion to be delayed

Seven months and sliders not completely installed
I signed a contract on October 3, to have four sliding doors and one window replaced The first installation date was January 13, that I had to call and get set up myself, since I was told the doors would be installed the first of DecemberNo one called to confirm this install, so I called them and learned the crew wasn't sufficient to install my doorsJanuary 26th was the second install date and again, no one showed January 31st a crew of four came to my house and installed the doors and windowThey did not have all the materials needed and another crewman had to bring some materials while the others sat around waiting One set of sliders was manufactured backwards and were installled against our protestsTwo other panels did not have the double prairie grids but were installed anyway On April 12th, one man came with the "correct" panels only to find one was manufactured incorrectlyI was called and an install date was

Delivery and install of a double pane window that has a gas leak and the replacement under warranty of that window
I ordered a replacement window, under warranty, last February - several months later when the window came in they called to schedule an install - that was the first cancelled scheduled appointment - there were more after that over a month period The window was delivered for install with the delivery person telling me that Window World crew was on their way to install it as scheduled It is now propped up in a box against a tree in my driveway and has been there for days They have not come to install it and have not called me about why they did not show up

I ordered windows within the week of 5/9/
Deposit was paid for 1/the total at that time
After botched installs, window is partially in
5/windows ordered, 1/cost deposit paid
6-weeks I was to receive call to install
Mid-July I called to ask when ready, Windows are in and was given the earliest possible install on Aug 15th at 9am
I requested crews due to size of jobWas told this would be taken care of
8/appt reminder call from Window World, morning 9am appt they changed to 12-2pm
8/I took off work, stayed home waiting
Workmen called and would be there by
Arrived 1:Polite men in a pickup truck and homestyle trailer
I called Window World, spoke with *** (salesman) who was to convey to *** (manager)
my dissatisfaction with delivery time change, method of delivery, and inability of crew to complete install in a timely mannerAdvised to see how much they could get done
Workmen unloaded Windows in my backyard un

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