Window World of Central Alabama, Inc.

years! It's been two years! I've called a dozen times I quit calling after about a year I'm calling them again now I hate when people post reviews online in a negative manner honestly, as a business owner myself, I've had one bad review, and that was after exhausting all of our efforts to satisfy an insane person over a can of glue Well, this is my business We paid Window World a lot of money to come out and replace all of our windows They rescheduled on us twice and after months of waiting, they came out and replaced the windows, while my husband and I were on the one week of vacation that we take off every year Well, I called again today and was told that a man would be here on November 1st Well, two of our windows don't even close because they do not fit They left busted glass all over the city that has yet to be cleaned up, not to mention that my employees had to dodge glass slivers shooting in their directions while attempting to answer the phones all that day! Obsurd! My brand new roof liner we had just paid $30,for, is still covered in glass, and the sidewalks, and all of the grass and dirt outside is still filled with glass, and we are still finding glass inside of all of our desks and file cabinets! I've picked up glass for two years!!!! My sheetrock that had just been replaced before the windows were, is swollen and water stains all the way down to my hardwood floors, which we also had just put in before we got new windows, because every time it rains, the rain pours in, which was the reason for the new windows to begin with The windows do not close so we have to put bars above them to leave at night, to keep from being robbed, which is another thing We had permanent bars on the windows, but cannot reinstall them, until they replace these two windows, so every single night I have to run bars over these windows! Every single night! The only way this is going to be removed from this website, is for them to come out here and replace the windows that were measured wrong to begin with, so that we can lock them, fix the sills so the windows do not leak, and clean up all of the remaining glass I've called for two years This is where I draw the line I'm the most patient person in the universe but am extremely tired of being taken advantage of So, hopefully, this message will reach the intended parties, and as a fellow business owner, I would hope that they will do what they are supposed to do! If not, I'll hire someone else and move on But I do have a very loud mouth, so as of yet, I've not said a word But, I will I want this problem rectified by someone in that business who cares, and in a professional manner! They took sledge hammers and busted out the windows all over the city block out here Why?! When they were replacing the windows, did they not just pull out the old windows in one piece?! Why did they install windows that obviously did not fit the space?! Makes no sense! And why the first times I called to get help, did some old hateful lady answer their telephone every time and nobody has ever called me back to discuss this no matter how nice I try to be?! Well, a very nice young lady answered the phone today and she put me on hold and spoke to someone and came back and said that they did schedule a date SIX more weeks from now on Nov1st, for someone to come and LOOK at the problems We shall see! If I end up paying for another company to deal with all of this, I might just hire our attorney to file suit, as this really is absolutely ridiculous! Terrible service all the way around! Discounted windows really?!
Not happy! And yes, we run a service business ourselves! So this review physically makes me sick to even have to write!

Windows were ordered in September and installed in January Problems reported day after installation Unresolved still in June
Windows ordered in September and installed in January Problems were reported day after installation Company representative inspected the work in late January, noted the problems (which included damaged windows and screens, bad caulk work, unsatisfactory clean up, and door hardware not installed), and we contacted customer service to schedule repairs The work crew arrived in March with none of the necessary materials or guidance on work to be performed The company representative had not done his job The crew only cleaned the gutters of the debris left behind by the original crew
In late March/early April, company representatives, including one from Atlanta, walked through our concerns and we signed an agreement as to work to be performed, including materials to be ordered and tasks to be performed These included repla

After months, WW has failed to deliver a double door ordered on 5/10/I want the ordered cancelled and a refund of the deposit of $
On 5/10/we ordered a double door and gave WW a deposit of $ The door was due by JulyThe salesman was ***The order number is under my cell number ***In mid-August we were contacted by Customer Service (CS) and told their was a delay in shippingWe contacted *** and he said there was nothing he could do from this point forwardThe door finally arrived in September and an appointment was scheduled for deliveryThe day before the delivery, CS called and stated that the installer did not get through a previous job so would not be installing our door We rescheduled again for Oct The day before, CS called and said the installer had to cancel because he had to go to FL to look for his nephew who was lost in the Gulf due to hurricane MichaelWe rescheduled for Oct The morning of Octthe install

Contract and Delivery Date Dispute
We signed a contract on 8/8/and it stated "typically" 6-weeks for delivery and the sales person also verbally confirmed the same informationOn 8/20, I contacted the sales rep *** in regards to the credit card having not been charged and on 8/the card was chargedOn 9/12/received a call from Window World indicating delivery was 10-weeks and a request was made to have someone contact me in regards to delivery time On 9/I followed up again and was informed by the escalation manager (***) that I would be contacted in regards to contract delivery date dispute I was informed during the call that the sales person was to have made contact with me and I explained that no contact had been made and requested to have someone in management contact me directly I was informed that *** (Sales Mgr) and *** (Acct Mgr) would contact meIn addition, I was informed that a discount could be discussed only after the installation, which wa

Windows had damages when deliveredInstallation crew caused damages to interior wall and outdoor vinyl sidingContinued broken promises for months
Sale Date 2/23/
Sales Rep- ***
Amount $
Bay Windows S/N 219-478585, picture/fixed lite window, S/N ***
Over Kitchen Sink S/N ***
Laundry S/N ***

The wait was quite long (about months) but was worth it to usWe loved the product and the installers were top notchGreat quality windows and we couldn't be happierThe installers (Tim and Stacy) were very proffessional and their work was outstanding! Excellent overall experienceThanks Window World!

Terrible workmanship!! Terrible at returning phone calls!!! They don't keep their promises!!!
They lie to your face!!! No professionalism at all!!! Project began on Nov - finally completed in January - in meantime, our floors were ruined from rainwater running in because gutters had not been replaced yet - NOW they tell me the subcontractor had no liability insurance!! Well - who's going to pay for my ruined floors???? Also still have one window that is cracked and not replaced AND the new gutters are installed so that the water runs back onto the house and down the siding!!! DO NOT USE THIS BUSINESS!! If there was a less than star that is what they would get!!!

Representative *** came to my home on 7/05/to give an estimate on two storm windows that was damaged and took a deposit for installation
On 7/5/a representative by the name of ***, came to my home to give an estimate for two windowsI explained to him that I wanted the exact same windows in my home because I didn't want the windows to be different from the other six windows in the front of my homeHe assured me that the only difference would be that the windows are new and because my home was built in 1985, that the wooden windows were no longer available which was understandable On 9/19, I was scheduled for installation of the windows, ***, the installer came to my home and said that the windows that he had were different than what I had and the damage windows would still be damaged on the outside and that he only had an inside windowsI told him that is not what I ordered from *** I called Window World an spoke with *** and explained to her the situation a

Window World failed to install my windows on the day scheduled and offered a discountThey are now refusing to honor the discount
I ordered windows and scheduled the installationI made arrangements to be at my home, remove blinds, trim shrubs and take my dog to doggy daycare as the company requestedThe installers were supposed to arrive between - pmAt 1:pm I received a call from ***, the field supervisor, asking if the installers were at my homeI informed him they were notHe called back minutes later saying the installers had "truck problems" and they would not be arriving that dayAfter a significant back and forth, I was able to get *** to reschedule the installers to come back the next dayAt that time *** said I would receive a $discount on the windows due to the issues with the installersAfter receiving my final charges, I did not receive the discountI have placed several calls to the company and have been told I would be called backI hav

I contacted Window World about 7 windows that needed replacing. Great sales experience, hired them at the time of the sales call. I paid a deposit. Weeks went by, I had to call to follow up. (This should have been a sign.) on the day of the appointment I was told they would be at my home between 11 to 1. At 1 I called was told the window was 12 to 2? AT 7:30 PM Window Word's crew showed up WITH A FLAT TIRE AND NO JACK? I had a jack. Once THEIR tire was fixed they STARTED on they project that brought them to my house. At 10:15 one of WINDOW WORLDS installers came to me to complete paper work AND COLLECT THE FULL BALANCE. No discount no apology nothing. I went back to what I was do, I a few minutes 10:30 pm I heard WINDOW WORLD's truck pulling out of my driveway. No sorry for the inconvenience, thank you for your business, just gone. I call the next day, some of the windows were NOT completely caulked. WINDOW WORLD sent a supervisor, who called me on the way to say he had been over booked and was running late! I can't make this stuff up. He caulked the Windows told me he couldn't get good help ( like I care) offered nothing to make anything up to me. I will call anybody before I call these jokers again!