I called and left a message on the daytime phone number that is on the complaint on 7/7/16 and today I called again and left another message on all of the numbers listed: [redacted] I am trying to set the installation. We need to set this up and make sure that we can rent a lift in order to install the window. According to notes on the folder [redacted] was to contact us when he had a lift at the jobsite when he was painting the building, so that we could use that lift to Install. I don't know if this was done and never set to install. However I will rent a lift and install the windows if [redacted] would return my call. I will be out of the country next week, I will return on August 1st. I also have meeting scheduled in August so I am trying to get a hold of [redacted] so that we can get this on the schedule and complete the job. I understand that the ladies did not take care of him in the [redacted] office, but I am trying to take care of the installation now.
Mr. [redacted] purchased 19
windows from us on July 25th, we installed 18 windows on October
10th, one window was measured incorrectly and had to be reordered. According to
our records we called on November 7", December 18, and January 9" to
try and set install of the new window so that we could...
complete his job and
collect the final balance of $3,241.50. We finally received a call back on
January 9" and at that time he
told the Office Manager that we took too long and he found someone else to do
the window and that he was not paying anything because he could not rent the
house and lost money and at that point hung up on her. So at that time she
spoke to the installer that put the first 18 windows in his house and he said
that Mr. [redacted] was not there when he completed the 18 windows so he could
explain the one window that was wrong and that the deduction of remove and
reinstall of the awnings would be deducted from his final balance because they
did not do them. The installer also state that the house was completely gutted
from his remodeling and there was no way he could have rented it at that time.
So it seems to me that we tried to calf and set up installation in November
when the new window came in and he never would return our calls to set up a
time. And that if he was so worried about that one window why he never called
the office. Maybe because he knew he owed us a balance on his contact? I will
be more than happy to settle with Mr. [redacted]. I will deduct half the window
price ($100.00) and refund him his RJR awning charge of $100.00. But I am not
so sure that if the house had been gutted and all of this remodeling being done
that all of the trash left was Window World's; however I will refund him $50.00
on the disposal. Leaving him owing Window World a balance of $2,991.50, and we
will call it even and he will have his warranty on the 18 windows we installed.
However if I do not receive payment by the end of March I will turn it over to
collections.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ok. So my problems are these. They charged me to haul away the old windows and screens, I have to look at my invoice but it was like 40 dollars a window to haul it away because of the lead painT. They ended up leaving every lead painted window screen (bigger than the window on these old windows) and many window parts/glasses that I had to take the dump myself. It was like what they could take and sell (in good shape ) that happily took away but stuff with no value they just left it there for me to deal with but still charged me. Then let's get to the capping. They told me, and charged me, to remove the awnings and cap around them, as they said many times, to make it look nice. They actually charged me on the invoice for removing the awnings also, and it wasn't cheap. But when they got there they didn't take the awnings down just did the cap up to them which isn't going to work over years water can get down in that metal and will rot the window frames if the awnings leak, and they do it's a 100 year old home! They charged me for capping a really large window in the front and they spliced two pieces of metal which u can see an obvious joint right in the front of the house on the largest window. 3 of the screens have holes in them and still do. Plus they drug their feet so long on the main kitchen window I got sick of waiting 6 months for this and just had my contractor do it. He told me that he has had a lot of problems with this company also, and the quality. The lady lied to me and told me she tried to call me 3 or 4 times to install after saying that she didn't earlier. I asked her to simply prove to me that she did, her phone company will gladly print out an outgoing phone call list at no charge and prove that she did indeed call to schedule but she didn't I have had renters waiting on this house for nearly a year because of their shannanigans. I lost several months of rent due to them blowing me off like they did. Now they want me to pay them for the window they didn't do, the capping on that window that they didn't do, the removal of that window that they didn't take, they want me to pay for the removal of the 20 some windows that they didn't take away all the windows, pay for the removal of the awnings that wasn't taken off, and pay for a poor at best capping job that as they told me will look excellent. As u can understand I am not paying all this as they ripped me off here. they refused to replace the screens that have holes in them, and this has just been a horrible experience that has caused me to loose my tail on rent and having to deal with this. From her last message on here she said she is sending me to collections, which I have yet to get one statement from her! But I will take this to small claims court if needed as I have many pictures , written statements, video surveillance of the install from my office right next doors camera that shows the house and the install clear as a bell and the failure to haul off the items just set them in a garage and forget them! If she removes all the capping bill that wasn't done correctly under the awnings, and the larger panel of windows where they just spliced two pieces together where u can see a huge joint, take the haul away bill for all the windows, take off the window that I didn't get and the screens on 2 I know have holes in them I would be happy. But that is nearly all I owe left after what I have already paid! This place for anyone reading this is a bait and switch tactic built place. THEY SAY 185 dollar windows then sell u everything under the sun that should come with the window! Sorry so long
Regards,
[redacted]
I called and left a message on the daytime phone number that is on the complaint on 7/7/16 and today I called again and left another message on all of the numbers listed: [redacted] I am trying to set the installation. We need to set this up and make sure that we can rent a lift in order to install the window. According to notes on the folder [redacted] was to contact us when he had a lift at the jobsite when he was painting the building, so that we could use that lift to Install. I don't know if this was done and never set to install. However I will rent a lift and install the windows if [redacted] would return my call. I will be out of the country next week, I will return on August 1st. I also have meeting scheduled in August so I am trying to get a hold of [redacted] so that we can get this on the schedule and complete the job. I understand that the ladies did not take care of him in the [redacted] office, but I am trying to take care of the installation now.
Mr. [redacted] purchased 19
windows from us on July 25th, we installed 18 windows on October
10th, one window was measured incorrectly and had to be reordered. According to
our records we called on November 7", December 18, and January 9" to
try and set install of the new window so that we could...
complete his job and
collect the final balance of $3,241.50. We finally received a call back on
January 9" and at that time he
told the Office Manager that we took too long and he found someone else to do
the window and that he was not paying anything because he could not rent the
house and lost money and at that point hung up on her. So at that time she
spoke to the installer that put the first 18 windows in his house and he said
that Mr. [redacted] was not there when he completed the 18 windows so he could
explain the one window that was wrong and that the deduction of remove and
reinstall of the awnings would be deducted from his final balance because they
did not do them. The installer also state that the house was completely gutted
from his remodeling and there was no way he could have rented it at that time.
So it seems to me that we tried to calf and set up installation in November
when the new window came in and he never would return our calls to set up a
time. And that if he was so worried about that one window why he never called
the office. Maybe because he knew he owed us a balance on his contact? I will
be more than happy to settle with Mr. [redacted]. I will deduct half the window
price ($100.00) and refund him his RJR awning charge of $100.00. But I am not
so sure that if the house had been gutted and all of this remodeling being done
that all of the trash left was Window World's; however I will refund him $50.00
on the disposal. Leaving him owing Window World a balance of $2,991.50, and we
will call it even and he will have his warranty on the 18 windows we installed.
However if I do not receive payment by the end of March I will turn it over to
collections.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ok. So my problems are these. They charged me to haul away the old windows and screens, I have to look at my invoice but it was like 40 dollars a window to haul it away because of the lead painT. They ended up leaving every lead painted window screen (bigger than the window on these old windows) and many window parts/glasses that I had to take the dump myself. It was like what they could take and sell (in good shape ) that happily took away but stuff with no value they just left it there for me to deal with but still charged me. Then let's get to the capping. They told me, and charged me, to remove the awnings and cap around them, as they said many times, to make it look nice. They actually charged me on the invoice for removing the awnings also, and it wasn't cheap. But when they got there they didn't take the awnings down just did the cap up to them which isn't going to work over years water can get down in that metal and will rot the window frames if the awnings leak, and they do it's a 100 year old home! They charged me for capping a really large window in the front and they spliced two pieces of metal which u can see an obvious joint right in the front of the house on the largest window. 3 of the screens have holes in them and still do. Plus they drug their feet so long on the main kitchen window I got sick of waiting 6 months for this and just had my contractor do it. He told me that he has had a lot of problems with this company also, and the quality. The lady lied to me and told me she tried to call me 3 or 4 times to install after saying that she didn't earlier. I asked her to simply prove to me that she did, her phone company will gladly print out an outgoing phone call list at no charge and prove that she did indeed call to schedule but she didn't I have had renters waiting on this house for nearly a year because of their shannanigans. I lost several months of rent due to them blowing me off like they did. Now they want me to pay them for the window they didn't do, the capping on that window that they didn't do, the removal of that window that they didn't take, they want me to pay for the removal of the 20 some windows that they didn't take away all the windows, pay for the removal of the awnings that wasn't taken off, and pay for a poor at best capping job that as they told me will look excellent. As u can understand I am not paying all this as they ripped me off here. they refused to replace the screens that have holes in them, and this has just been a horrible experience that has caused me to loose my tail on rent and having to deal with this. From her last message on here she said she is sending me to collections, which I have yet to get one statement from her! But I will take this to small claims court if needed as I have many pictures , written statements, video surveillance of the install from my office right next doors camera that shows the house and the install clear as a bell and the failure to haul off the items just set them in a garage and forget them! If she removes all the capping bill that wasn't done correctly under the awnings, and the larger panel of windows where they just spliced two pieces together where u can see a huge joint, take the haul away bill for all the windows, take off the window that I didn't get and the screens on 2 I know have holes in them I would be happy. But that is nearly all I owe left after what I have already paid! This place for anyone reading this is a bait and switch tactic built place. THEY SAY 185 dollar windows then sell u everything under the sun that should come with the window! Sorry so long
Regards,
[redacted]
Mary Hughes has stated by phone that parts have been delivered and is refunding $300.00 by check.