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Window World of Richmond

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Reviews Window World of Richmond

Window World of Richmond Reviews (192)

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not letting me respond just gave me option to reject I ordered the correct windows on they placed the order for wrong windowsThis should of been noted in my account a long time agoI went through this last time I ordered a window and same problemIt's the same window with the same issue They have scratched my floor in the process of replacing a window and many other issues from the beginningI sent for a repair in February and still have yet to get the new windowRegards, [redacted]

Mr [redacted] ordered his shutters in from Window World of RichmondShutters are not included in Window World's Lifetime Warranty, they carry a Limited Warranty On September 28, we received a Warranty Call from Mr [redacted] regarding his shutters that were purchased in We located his paperwork which did not include the sizes for the shutters and then proceeded to schedule our Sales Manager, Rick M***, we exhausted all resources to locate measurements and sent his Sales Representative, Rick M [redacted] to measure the shutters for October 14, During this time he could not get to one of the windows to measure it causing us to schedule a remeasure on the shutters from our service technician on October 27, Mr [redacted] purchased one additional pair and requested to possibly change the colors of his shutters; which we allowed and is not a standard practice in Warranty Work Due to the homes location, these were custom sizes that we ordered for Mr [redacted] and the change of color an extended lead time on the shutters[redacted] has a year warranty that does not cover discoloration due to outside pollutants or chemical agents used to clean the homeThe shutters were received on December 11, and an install date was set for January 12, initiallyThese appointment was rescheduled to the 25th We received a call about a previous window installation that needed to be serviced plus one shutter that was down and set him up for January 29, Our Technician resulted this service as completed Brick is very difficult to strip and his a durable mounting surface Shutters have to be screwed in to stay stationary and there is no adhesive bonding for our shutters Until today's filed Revdex.com Complaint we had no knowledge of the additional three shutters that are off of the home If he had called in after the service on the 29th we would have scheduled another one Our warranty on siding, shutters, and entry doors is a limited life time warranty I have attached the [redacted] and our Install Coordinator, [redacted] , has reached out to Mr [redacted] upon learning three more shutters were off of the home

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I did talk with [redacted] yesterday and she is totally aware of the possibilities of replacement of shutters, but for the moment Window World is trying a different direction in application of securing shutters "properly" on our homeSo, for the moment..going along with her suggestion [redacted]

We have finished the installation of the [redacted] 's windows and have the intention of having Mr [redacted] call him per his desired settlement

We received a Picture Window IG unit for the customer instead of the second set of top and bottom sashes for the customer We rushed the second set of sashes in for the customer and were able to schedule them for 29th of May as soon as we received the date they would be inThey are to be installed and the warranty work to be resolved

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer has not been contacted by the business and this has not been resolved

Window World Windows and doors are not only energy efficient, but I don't even hear when it rains or snowThe installers did an excellent and thorough job, making sure I understood how to operate the windows,checking each window and door installation for my approval The owner of the company came to my house related to a question I hadI found him to not only a remarkable young man, but also an honest manCall Window World , ask for the owner,you will not be sorryI wish him only success, he is an a honest business man

Hello, I opened a complaint against Window World of Richmond on 9/12/(# [redacted] ) The company resolved the matter by completing the work and issuing a refund Is there anything I need to do on my end to close it? Thank you, [redacted] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted]

Revdex.com spoke with the businessThere was a delay in the installations, but the sashes were installed yesterday for the customer

It was a great pleasure doing business with this companyThey were so up beat that it really made me relaxThe young lady that set up the appointment was so nice and Joey the sales rep could not have been any betterI felt good about what I brought because he help me all the way in getting what I needed

[redacted] , I tried to send my response via my cell phone but it didn’t workWindow World did not provide a resolutionAnd the [redacted] they provided only proves my point .the windows were not installed correctly.First paragraph #Flashing of the window is recommended I guess it is the same as what they call wrapping the window (WW)# When using flashing apply the bottom piece before installing the window ..flashing must be rated to meet ASTM D-hour water resistance test (see [redacted] pictures it shows no flashing/wrapping was used before windows were installed)# Apply a continuous bead of premium grade, compatible exterior sealant to the interior (backside) of the nail fin near the outside edge in line with the pre-punched holes on all sides prior to setting the window into the rough opening(didn’t happen)# Apply sealant over exposed fasteners heads, any unused slots and the outside edge of the nail fin note: sill flashing should have been applied prior to installing the window(see [redacted] pictures) Today, I called window world to check the status of the remaining items that need to be finished, only to find out that the young lady who was helping me no longer works there According to [redacted] she had been trying to call me I was told again that the sashes will be installed tomorrow around noon Also the guys will be back out next week to finish the sidingAn order was just placed today for the trim that I ordered back in September I have received apologizesBelow is my resolution list: Window sashes installed correctly Window trim done Siding completed Door frames completed A monetary reimbursement for everything I paid for that should have happen ..but didn’t And a written guarantee from Window World that they will pay for any future problems that may arise ..because the necessary/very important steps were missed while installing my windows Reimbursement for materials used (my contractors lumber) by the window installersAll you have to do is look at the pictures .it shows how the windows/my house was left exposed to the winter weather for over a month

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint See attached pdf Regards, [redacted]

We had a twell informed sales person, and picked out windows for only rear of our house at this time Although it was wks instead 4-before they came in, and installation couldn't be arranged with us until after lst of year, 2015, they were installed quickly, professionally overallOne window was incorrect size, and one smaller window was a problem with outside trim A new window was ordered on the spot, and the next day, the salesman came out and looked at outside trim area to be done, ordered something for thatWhen correct window came, installers, again, were prompt,did new window, trimmed window that was left They cleaned up after themselves, covered items in rooms Overall a good job and we are happy at this time Will call again to get front windows replaced soon I did look at Revdex.com reviews before calling several companies for estimates One of the companies that advertises on TV, and flyers, and [redacted] ***, never called back I know there can be problems at times with material, installation and service, but to see that most are resolved is what counts in the end to pick a company to work on your home

Mr [redacted] ordered his shutters in from Window World of RichmondShutters are not included in Window World's Lifetime Warranty, they carry a Limited Warranty On September 28, we received a Warranty Call from Mr [redacted] regarding his shutters that were purchased in We located his paperwork which did not include the sizes for the shutters and then proceeded to schedule our Sales Manager, Rick M***, we exhausted all resources to locate measurements and sent his Sales Representative, Rick M [redacted] to measure the shutters for October 14, During this time he could not get to one of the windows to measure it causing us to schedule a remeasure on the shutters from our service technician on October 27, Mr [redacted] purchased one additional pair and requested to possibly change the colors of his shutters; which we allowed and is not a standard practice in Warranty Work Due to the homes location, these were custom sizes that we ordered for Mr [redacted] and the change of color an extended lead time on the shutters[redacted] has a year warranty that does not cover discoloration due to outside pollutants or chemical agents used to clean the home.The shutters were received on December 11, and an install date was set for January 12, initiallyThese appointment was rescheduled to the 25th We received a call about a previous window installation that needed to be serviced plus one shutter that was down and set him up for January 29, Our Technician resulted this service as completed Brick is very difficult to strip and his a durable mounting surface Shutters have to be screwed in to stay stationary and there is no adhesive bonding for our shutters Until today's filed Revdex.com Complaint we had no knowledge of the additional three shutters that are off of the home If he had called in after the service on the 29th we would have scheduled another oneOur warranty on siding, shutters, and entry doors is a limited life time warranty I have attached the [redacted] and our Install Coordinator, [redacted] , has reached out to Mr [redacted] upon learning three more shutters were off of the home

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They don't want to resolve the issueThey want me to accept the incompetence of their sales peopleThe sales man assured me they would not destroy my homeI have two statements that say to place an in-swing in that door frame may destroy my ceramic tile and will destroy the plasterI had their installers remeasure for an out swing at inchesThe reasonable request of accepting responsibility for their salesperson mistake, as the experts in this business that they claim to be, would be the best recourseCorrect the mistake, not with inferior products, with a properly fitting out-swing door is the only possible acceptance to this situation Regards, [redacted]

On December 18th, we sent an installer to replace a sash for **& [redacted] When the installer arrived he realized that there were more issues to repair than just a sash He reported that mechanisms and locks needed to be replaced as well The order was placed for the items With the holiday season, it did take longer to arrive than the typical timeThe items arrived the beginning of February Window World did not contact the customer in a timely fashion [redacted] called in March and was scheduled for March 25th for the install On March 25th, it was raining, the installation could not be completedWe rescheduled for April 5th On April 5th, the installers went to load the window and it was broken, which sometimes happens with replacement pieces, because they aren't as strong as a whole window It has taken quite some time to receive the new replacement window but we have received it and it is all in one piece[redacted] , [redacted] , has spoken with [redacted] and scheduled the installation of crank mechanisms and the sash on May 22nd Window World understands this has been a frustrating experience for [redacted] and would like to resolve the situation

The customer reached out to the Revdex.com to say that this complaint is being resolved by the business

The consumer called the Revdex.com and stated that complaint has been resolved Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

We did set up an initial install with [redacted] in which we did not complete but did drop some of her windows offWe then rescheduled for a Saturday appointment that we again missed She was generous enough to let us install her windows in which we left her shutters down on her home, [redacted] offered her a discount for the disregard of her time and as she stated would not set up a service until the balance was paid The day of the service it rained and the appointment was cancelled with no phone call from us, we sent a service crew out who did not perform to our satisfaction nor [redacted] 's satisfaction, we were able to get someone out there quickly and have since finished the jobI have reached out to [redacted] to make sure that she is satisified for the time wasted getting her windows in stalled and the frustration what appeared to be an apparent disregard to her time We would love for to be a part of the Window World family and use her warranty with us

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Virginia does not require permits or inspections for replacement window or for residing a houseThanks [redacted] [redacted] [redacted] [redacted] *** [redacted]

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Description: Windows - Installation & Service, Garage Doors & Openers, Doors, Windows, Doors - Patio, Doors - Installation, Windows & Doors - Installation & Service, Windows - Vinyl, Doors - Vinyl, Doors - Rolling, Doors - French, Gutters & Downspouts, Siding Contractors, All Other Specialty Trade Contractors (NAICS: 238990)

Address: 709 E Old Hickory Blvd, Madison, Virginia, United States, 37115

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