Wine Country Gift Baskets

We apologize for this inconvenience We use several suppression files including the DMA and our own internal file to make sure that those that have opted out of receiving our materials no longer receive them.You have been added to our house suppression file and will not receive another Wine Country Gift Baskets catalog at the address provided.Thank you for your patience, [redacted] Director of MarketingWine Country Gift Baskets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business has responded by revising its web page for the product for which I submitted my complaint The new version of the web page lists three awards rather than the six listed previously: the business has deleted three awards that were previously listed, presumably because the wines had not won these awards Of the three remaining awards listed on the web page, two cannot be verified because the wine competition websites do not list awards for the years claimed by the business The third award claimed by the business appears to be partly accurate but partly inaccurate: the business web page claims that the wine won a Silver Medal at the Dallas Morning News Wine Competition The Dallas Wine Competition website states that the wine won a Bronze Medal This is obviously a minor error, but it serves to further demonstrate the tendency of this business to mislead customers It is also worth noting that the business, in its reply to the original complaint, does not apologize for the three apparently falsely-claimed awards that were deleted from its web page and does not state that it modified its web page in response to the complaint Attached to this message are screen shots of the web page as it appeared on February 28, when I submitted my complaint, and on March 19, after the business modified the page and responded to the complaint These pages show the removal of three awards previously claimed but subsequently deleted Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company did claim that I selected the wrong dateHowever I advised the man on the phone that when I logged in and pulled the receipt it showed that it was to be delivered on the Saturday before Mothers DayThe company insists that the problem was caused by meThey offered to deliver on the following SaturdayThis does not help since it was a Mothers day gift with a Mothers day MessageI requested a full refundI was told that they would cancel the order and refund the moneyAfter talking to the man on the phone all dates were removed from the receipt online making it impossible to prove that the mistake was made by the company and not by meI have not yet received the refundI am hoping it will come through soonI am very disappointed in the customer service and argumentative nature of the staff that I talked withI was even more discussed when I pulled up their response on Revdex.com and saw that they not only still argue fault but also feel as though they are fixing the problem with their accusationsI will accept the proposed action when I get my money backHowever I will not recommend this company to anyone especially the military community.] Regards, [redacted] ***

We are sorry for the difficulty to complete what should be an easy removal I checked the files where your wife's name should have appeared and the name wasn't present The record is now correctly flagged as "do not mail"Catalogs will stop by after the next catalog that should arrive next week

Be careful when you place an order for Christmas with the message as follows; "ALL ORDERS PLACED BY NOON, PST, DECEMBER GUARANTEEDE CHRISTMAS DELIVERY", and do not trust this misleading advertising 100% as you may not get your order until or more days laterWe would highly recommend not to order any fresh fruits, unless you do not mind to have them sitting in transit for at least or more days before you receive and eat the fruits We placed the "Wine Country Fruit Extravaganza" (which consists of 100% fresh fruits, no chocolate or other non-perishable foods are in it) on Dec 19th, 2015, but as of today's date, Dec 28th, 2015, the recipient has not received the package yetWonder what kind of shapes and conditions the fresh fruits would have upon receipt (i.e., soggy pears, bad apples, dry oranges, etc.,?)Also, watch out when you call the 1-customer service to complaint about your package whereabouts, because they will blame it on the UPS carrier for not delivering on time and they will tell you that this is not the Wine Country Gift BasketsThis is a very wrong answer to the customersWe are sure that this is not the 1st time they have received customer complaints in regards to advertising on guaranteed delivery issue by certain time periodAs a company, Wine Country Gift Baskets is supposed to handle any customer concern or complaint seriouslyInstead of blaming it on the carrier, an investigation should look deeper into the carrier transportation issue, i.e., 1) What is our process from receiving the order to the recipient's receiving the order? Any deviation in our process? 2) Why does our carrier (i.e., UPS) keep delivering items late? 3) Does it happen only at certain time of the year (i.e., winter, summer, Christmas time, etc.)? What kind of trends do we have or see over the years? 4) If our carrier (i.e., UPS) does not or cannot meet their delivery time commitment, what do we (Wine Country Girt Baskets) do to address the issue with the carrier to prevent this issue from reoccurring near the future? 5) Are we filling or did we ever file any freight claims with the carrier for any of the late delivery issues that that had been accumulated over the years or should we continue informing the customers that this is "the UPS issue" once any purchased items are picked up by UPS from our warehouse, and "not Wine Country Gift Baskets issue", since this seems to be a generic and simple answer and if this does not work, we have an insurance company to cover our mistakes? 6) Are we using the right carrier to deliver our products to all customers? 7) Do we review our contract agreement regularly with UPS? Has anything changed/deviated from the contract agreement? 8) What other carrier options that are available out there, besides the one that we have contract with currently? 9) Do we have a separate Quality Department that handles, is trending, and resolving the customer complaints that have the highest trend? If not, what can we do differently moving forward in order to become one of the best online/mail order gift basket providers with less to zero customer complaints as one of our company's goals?

The initial activity on the credit card was an authorization; the card was not double-charged The authorization is then removed by the bank in a few days, depending on that bank's policies.I apologize for any inconvenience.Sincerely, [redacted] Director of Marketing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Was completely shocked at the response as it is complete lies Very disreputable company!!! They NEVER offered a full refund She offered a 10% refund and only went to 20% after I continued to insist that I wanted the correct replacement basket resent which they refused to do Then to say they offered to resend the basket is again a complete lie - obviously since they acknowledged the 20% refund - and what they know I wanted was the correct basket resent I was told they have the option to replace items not in stock & would not resend the gift due to the wrong bow - I was told that more than once in the conversation If this customer service rep was misrepresenting her company they can listen to the conversation between us, however, I believe they are covering their mistake & do not honor their guarantee Also, they did not refund me the full amount again a lie I have received exactly $which is the 20% At this point I want the full refund because obviously they do not honor the 100% satisfaction guarantee I also want this company and this complaint posted so that others do not go thru what I did

Terrible company and I'd advise never to use them They cancelled my order without any notice This, after their website being unusable for finding a very ordinary address I placed the order on the phone, was assured it was corrected, and then the order was cancelled by them for no reasonI had received order confirmation by email No satisfaction at all from customer service Highly unreliable company and a very unpleasant experience.The only way I found out was that I inquired after my friend did not receive the order

As previously stated, the charge from [redacted] was actually an authorization, reserving funds for their order The order was canceled with us; [redacted] was notified of the cancellation and the authorization was removed from the account Each bank and credit card company has their own procedures about when an authorization is removed from an account We also contacted [redacted] on the customer's behalf to try to expedite the process

I'm sorry. It appears that the Saturday that was selected for the delivery of this web order was the Saturday after Mother's Day; this order was all set to ship out this Friday to deliver on 5/as was chosen on our website when the order was placed. We contacted the customer and
offered to deliver tomorrow and we would pay for shipping but they chose to cancel the order instead. We were not available by phone on Sunday because we were closed when they called; we informed them of our current hours of operation

I'm sorry that the order didn't ship when you wanted. As mentioned, it appears that a delivery date of 5/was chosen - I'm unsure when or how that was selected.Your order has been canceled as you requested and you should see the credit with your bank

We were the recipients of the Kiarna Sparkling Anniversary gift basketThere were supposed to be items in the basket of which only matched what was listed on the product description The other items were lower quality substitutionsUpon further investigation, another person posted a review with a picture complaining about the exact same issue The picture of their gift basket items were exactly the same as the items we received! This company seems to have a pattern of advertising We will never do business with them We're just sorry our friend paid good money for this rip-off

I apologize for the issues you ran into ordering from Wine Country Gift Baskets this year. It appears that you were already issued a partial refund from our sales representative because of the late orders and the different baskets that were received; we are issuing a refund for the balance of
your order.Sincerely,
*** ***Director of MarketingWine Country Gift Baskets

The order was never shipped; it was canceled as you requested. I'm unsure of the exact timing between your call and our canceling the order and *** removing the authorization but I assure you that we have done everything you have asked and have even contacted *** to ask them to expedite their process, which is out of our control

The order was canceled and *** was notified of the cancellation on May 1, when our customer requested. Unfortunately *** authorizations can still show pending for several days after cancellation; this is PayPal's policy - not Wine Country Gift Baskets. We contacted
*** to try to expedite this process so the authorization should have dropped off or will be dropping off very shortly

Callister Cellars wines were awarded medals from every competition that was listed on our website in December - these are again listed below. The wine competition awards section of our website is dynamic; we remove older awards, add new ones, etc. The Dallas Morning News Wine Competition medal was a bronze, not a silver, as you mentioned in your email. As previously stated, many of the older awards are no longer listed on the homepages of those wine competitions' website - but I assure you that all of these awards are valid and we are proud to post them
Callister Cellars Cabernet Sauvignon
Silver Medal Winner LA County International Wine
Competition
Bronze Medal Winner International Womens Wine
Competition
Bronze Medal Winner Grand Harvest Wine Competition
Callister Cellars Chardonnay
Gold Medal Winner Grand Harvest Wine Competition
Bronze Medal Winner Dallas Morning News Wine
Competition
Bronze Medal Winner International Womens Wine
Competition

The order was canceled and *** was notified of the cancellation on May 1, when our customer requested. Unfortunately *** authorizations can still show pending for several days after cancellation; this is PayPal's policy - not Wine Country Gift Baskets. We contacted *** to
try to expedite this process so the authorization should have dropped off or will be dropping off very shortly

We no longer have the ribbon and bow that she is looking for so we offered to either A) refund all of her money or B) send a replacement item if she wasn't happy with the first basket. But she was only interested in getting that ribbon, which we were unable to guarantee. We refunded her
20%, even though she didn't want it, and have since refunded the full value of her order

I apologize for any confusion this may have caused. The Callister Cellars varietals and vintages listed in the awards section on our website received all of those awards listed. The links provided all link back to the main sites for those competitions in which the medals were
awarded:LA Country International Wine CompetitionGrand Harvest Wine CompetitionDallas Morning New Wine CompetitionMany of these wine competitions' websites will only list the most recent winners or possibly a prior year before that; our awards listed go back to and so they are no longer current on those sites. Feel free to contact any of those organizations that awarded us those medals for more details and verification.Of course those medals are awarded based on personal preferences and everyone has different tastes. If you're not happy with your purchase, Wine Country Gift Baskets has a 100% satisfaction guarantee (http://www.winecountrygiftbaskets.com/information/our_guarantee.asp). If your don't like Callister Cellars, let us know and we'll be happy to help! Sincerely,
*** ***Director of MarketingWine Country Gift Baskets

As previously stated, the charge
from *** was actually an authorization, reserving funds for their
order. The order was canceled with us; *** was notified of the
cancellation and the authorization was removed from the account. Each
bank and credit card company has their own procedures about when an
authorization is removed from an account. We also contacted *** on the
customer's behalf to try to expedite the process