Wine Country Gift Baskets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Was completely shocked at the response as it is complete lies.  Very disreputable company!!!  They NEVER offered a full refund.  She offered a 10% refund and only went to 20% after I continued to insist that I wanted the correct replacement basket resent which they refused to do.   Then to say they offered to resend the basket is again a complete lie - obviously since they acknowledged the 20% refund - and what they know I wanted was the correct basket resent.  I was told they have the option to replace items not in stock & would not resend the gift due to the wrong bow - I was told that more than once in the conversation.   If this customer service rep was misrepresenting her company they can listen to the conversation between us, however, I believe they are covering their mistake & do not honor their guarantee.  
Also, they did not refund me the full amount again a lie.  I have received exactly $8 which is the 20%.  At this point I want the full refund because obviously they do not honor the 100% satisfaction guarantee.  I also want this company and this complaint posted so that others do not go thru what I did.

I was not happy with there service at all. I ordered a basket on 1/11/2016 to be delivered on 1/14/2016 and paid for extra shipping cost. On 1/15 /2016 no package had arrived. I called to check the status only to be apologized too and refunded my shipping costs and assured it would be delivered the next day business 1/18/2016 which was a holiday. I then decided to call the delivery service, which is UPS only to be told my package was lost!! This company was a total disappointment and I will never order from them again. I'm a United States Sailor and my comrades will not ever order from here, we rely on the internet to delivery to our loves ones on time when aren't available. Wine Country Baskets is not the place!!