Sign in

Winegardner Pontiac Buick GMC

Sharing is caring! Have something to share about Winegardner Pontiac Buick GMC? Use RevDex to write a review
Reviews Winegardner Pontiac Buick GMC

Winegardner Pontiac Buick GMC Reviews (36)

MrJames Wood called us to tell us his tire was low on air and would like us to come pick up his vehicle and have the tire looked at, we sent two of are employees with a air tank to pick up his vehicle at the time my employees got there the tire was not low so they brought the vehicle back to us and we had one of out technicians look at the tire and was unable to see any issues with the tire, we returned the vehicle back to the customers houseA week or so MrJames Wood called back and stated the tire is low again he demanded we come get the vehicle again and we said we would send someone over to pick up the vehicle, the customer called back shortly after and said never mind I am tired of dealing with this ill take care of it myself

We have sent A check to [redacted] on 11/30/and this issue will be resolved

We have ordered the parts for this customer when they come in we will give him a callthere is no charge to the customer for this service

I would like to take [redacted] for A ride to show him that at this time we can not duplicate his concern, also I would like to scan the vehicle with [redacted] I want to show him that no codes in the system as well

The customer was advised of the aftermarket navigational system, we will be receiving the system in on the week of the 25th of July, the customer may have the aftermarket navigation system installed or may get a refund for the dollars plus her taxes back that would be her choice Tell us why here

Good Afternoon *** [redacted] , I'm not sure if I received this message by mistake so can you please clarify your request I've already responded multiple times and submitted quite a bit of evidence against WinegardnerI also filled a dispute through my credit card company against Winegardner and I finally received my money back on my credit cardIf you have any more questions or need more clarification please let me know [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have not spoken to Winegardner since I filed the complaint with you All the response they claim to have made to me are a complete fabrication They are trying to make it look like I am being unreasonable, when in fact they are lying It shows what kind of business I was dealing with! Sincerely, [redacted]

I spoke with the customer and she had her vehicle at another repair facility and they where unable to repair her vehicle I told the customer she is more then welcome to bring her vehicle in and we would be able to check it for herWe checked the vehicle and gave her a estimate on the repairs that she needed and she told me she did not have a lot of money to spend, I gave her the estimate and she complained about the price and I said this is what it will take to repair the vehicle she keep telling me she did not have a lot of money and I said if you would like to have your vehicle repaired this is what it would take to repair itShe gave us the ok to repair the vehicle and we did all repirs fixed the vehicle and she came and paid the bill after we gave her a discount on the repairs we owe her nothing I cant help her finances I can only do what she asked for

We originally purchased our vehicle from this dealership and found them shady to begin with Three years later we had our vehicle towed to their service dept because it was closer to our house than the Cadillac dealership we usually frequent After being told that they charge $dish for each error on the dash, they called us hours later saying we needed a new alternator, drive belt and they couldn't find the issues that were coming up They called our warranty company who would pay of the they quoted U.S., because the shop was charging almost twice as much for labor and the drive belt wasn't covered The bottom line is their service department charges each issue with the diag charge and way overcharges for labor We will never take our vehicle back here even in emergencies

When *** *** brought his vehicle in for service on 10/21/with miles on it his complaint was when switching gears there is a shaking from park to driveMy tech drove the vehicle and was unable to find any shift issues at that time,He did scan the vehicle and there where no
codes at that time however, the tech did find that engine mounts were bad and many other items, but no transmission problem at that time. *** *** approved these repairs, road tested vehicle and everything checked ok. Now when *** *** brought his vehicle back on 10/26/with miles on it we were able to find a problem. My tech drove the vehicle miles and the check engine light was on when he scanned vehicle. There where code set at this time ***, ***,***. We were able to confirm the customers concern at this time. We gave the customer an estimate to replace his transmission control module at $and he did not think he should have to pay for any more repairs. To help, we discounted the repair to $for customer satisfaction*** *** came back 3,miles later and said he has another transmission issue, that the "trans hot" message came on. On 11/30/with 129,miles *** *** returned and my technician road tested again and was unable to find any problem with the transmission shifting. Then the tech brought it in the shop and scanned the vehicleHe found one code, *** was not present but in "history" so the light was not on at this time nor was the trans hot messageAt that time my tech did some diagnostics check trans cooler flow ok, checked for any engine related issues none found the only thing he was able to find is the transmission had a history code for getting hot so we let *** *** knowThe only way to give him a proper diagnoses and that was to remove the transmission and inspected for any issue inside transmissionAgain *** *** was not happy so I told him I would be happy to help as much as we could and he said he wanted us to pay for the complete repair and I said with a vehicle that has miles on it is shifting fine now we drove the vehicle for plus miles and was unable to get vehicle to act up its very hard to take any blame for anything we have done ay this point especially since the vehicle at the present time is running and shifting with no problems

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because:
The business is not being forward with all of the factsThe business did not acknowledge all of the symptoms told to them upon my initial visitNot only did I tell thern there was a knocking sound when shifting into gear, they was told the vehicle was experiencing high RPM's, hesitation, de-celeration, engine check light came on producing several series codesThey also was aware the vehicle had been diagnose by an independent transmission shop stating the transmission needed to be replacedThe independent repaired man advised me to check with ** prior to any repairs because there was a recall letter sent out on this vehicleThis is how corporate got involvedYes, I consented to the $repairs because I was told the transmission wasn't the problem and the other repairs was causing the vehicle to perform badlyPlus, I spoke with corporate office prior to authorizing the repairs and they stated that they would not assist in this matterCorporate stated if I wanted my vehicle repaired, it would be at my costSo, before paying the $3900, I asked about the transmission and the diagnostic testThey stated there wasn't a computerizes test completed, but a visual inspection because the engine check light wasn't onI was told by the service managers the diagnostic test consisted only of a test drive to reproduce the symptomsnever conducted a test drive as mentionedThey stated to the Revdex.com a scanning of the transmission was conducted but told me they didn'teven checked with another ** dealership questioning their protocol pertaining to diagnostic testingThey said that they would scan it on the computer regardless of the engine check light being on or offThey failed to mention the vehicle was returned the very next day(10/22/15) for a noise coming from the vehicleThey inspected the vehicle and said it was caused by air in the power steering line due to the flushPrior to leaving the dealership, voiced my concern about the initial visit pertaining to the transmission issuesEveryone from the service receptionist to the service manger guarantee me the transmission was not the problemI drove the vehicle home and parked it the entire daySaturday 10/24/15, my wife attempted to drive the vehicle only to have the engine check light come on again with the same symptomsThe dealershipswinegardner) was notified of the problem and it was towed to their lotI was contacted on Monday 10/26/15, there was a transmission issue with the vehicles transmission module $and I would have to pay)It was disputed with corporate and the dealership, only to have it discounted to $The point of the matter, I still had to pay for what I initially came in forPrior to leaving, I was guaranteed in writing along with a signature, there was no problems with the transmission "NOT TRANS"The vehicle was driven to Kentucky for the Thanksgiving holiday and on the retum trip, the vehicle experienced more problems with the transmission (running hot)Upon returning from Kentucky, the vehicle was taken back to the dealership were it is still parkedThe service manager stated it has a transmission problem but they can not reproduce it and it shifts wellTo diagnose the problem, they will have to break it down to an addition expense of approx$to meIf I want a new transmission, it would cost approx$more but they could discount it for approx$at my costThe entire problem is misdiagnosing the initial visitIf I was to get a new transmission this entire repair will cost me approx$for a job that would approxcost initially, $3500-$to replaceIf properly diagnosed, I could and would have paid for the new transmission and those other repairs could have been done at another timeThey were not essential to the vehicle's operationThe initial complaint was for the transmission!
Regards,
*** ***
Regards,
Derek Hamiton

From: DAVID B***
arial, sans-serif;">Date: Tue, Jan 27, at 2:PMSubject: ID NUMBER *** *** ***To: "***@myRevdex.com.org"
Dear *** *** 01/27/I'm responding on *** ***'s letter to the Revdex.com she came in and ask to have the squeal noise looked at and my tech found the belt tensioner was causing A issue and found the belt broken it was very clear that there was a
issue causing a noiseWe repaired the belt and tensioner my tech at that time drove the vehicle and there were no more noise coming from the vehicleAfter the customer picked up the vehicle she came back in and said we did not repair the vehicle that there was still a noise in the vehicle I at that time went for a ride with the customer in the vehicle and I could not her any squeal noise until she pointed out a noise that I could not here due to it was so slight and only when you hit the brakes did it make a very slight noiseThe vehicle is GMC *** *** work truck with 77,miles and that's not a lot of miles for a year old truck but it is years oldShe also stated that the truck does not ride the same and we did perform a front end alignment and found the tire pressure very low my tech put in the correct amount of air in the tires as per GM again this is a GMC *** *** work truck and it rides as a *** work truckMy general manager and I sat down with *** and show her the old parts and compared it to a new part and we all could say that part was bad and at that time about the noise my general manager said he would have my tech look at the vehicle again at no charge and if we could find any other issue she would be responsible for any other repairs
Thank you
David B***
Service manager

From: DAVID B***Date: Mon, Feb 2, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]"
Good Morning,
We said we would look at *** vehicle for another noise at no charge if she did not think the belt tensioner was not making noise then I don't no why she approved the repair at that time we all no that the tensioner was bad and needed to be replacedlike I said we will look at the vehicle for another noise at no charge and if we can find a noise we will give her a estimate to repair that noiseThank you
David B***
SERVICE MANAGER

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response.  Although my initial complaint was to request reimbursement for the full amount of the money I paid to repair my power steering issues, at this point I am completely unsatisfied with GM's customer service process.  I thank Mr. B[redacted] for finally stating the full explanation of steps the mechanic is allowed to take to repair the power steering issues that are covered by the warranty.  Until now, I did not understand the final step i.e. "install a new steering gear valve housing" was different than the repair that was completed on my car, i.e. "replaced power steering gear assembly".  The initial GM customer service representative verbally explained a general description of the steps the mechanic is allowed to take, however, each subsequent contact with GM's customer service reps did not lead me to the explanation regarding the differences.  I was unable to gain clarity regarding the additional steps throughout all of my repeated attempts when speaking with other GM customer service reps.  I'd gone so far as to request to speak with a second tier representative who then transferred me to speak with what I was being told was a "Reimbursement Claim agent".
At this point, I am a disgruntled GM customer.  However, I do understand and accept that I have reached the end of any avenues GM would have extended to me regarding the monetary reimbursement.  I would simply like to lodge my complaint against General Motors customer service process that required I use numerous hours of my time to get a reasonable explanation regarding my complaint.
Regards,
[redacted]

I have reviewed this customers complaint and she did have a check engine light on and  my technician performed A diagnose on the vehicle and found the 02 sensor was the cause of the...

failure so my service adviser called the customer extended warranty and they approved the repair. The customer states she just had the 02 sensor replace 2 weeks pryor and she believes that we did not need to the repair but after we replaced the 02 sensor the light went out and stayed out so I believe she should seek reimbursement through the other shop not ours. 
  
Thanks
David B[redacted]  07/03/15

I spoke with the customer and she had her vehicle at another repair facility and they where unable to repair her vehicle I told the customer she is more then welcome to bring her vehicle in and we would be able to check it for her. We checked the vehicle and gave her a estimate on the repairs...

that she needed and she told me she did not have a lot of money to spend, I gave her the estimate and she complained about the price and I said this is what it will take to repair the vehicle she keep telling me she did not have a lot of money and I said if you would like to have your vehicle repaired this is what it would take to repair it. She gave us the ok to repair the vehicle and we did all repirs fixed the vehicle and she came and paid the bill after we gave her a discount on the repairs we owe her nothing I cant help her finances I can only do what she asked for.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have sent A check to [redacted] on 11/30/2015 and this issue will be resolved.

Check fields!

Write a review of Winegardner Pontiac Buick GMC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Winegardner Pontiac Buick GMC Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars

Address: 15113 Crain Highway, Brandywine, Maryland, United States, 20613

Phone:

Show more...

Add contact information for Winegardner Pontiac Buick GMC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated