Winegardner Pontiac Buick GMC

Mr. James Wood called us to tell us his tire was low on air and would like us to come pick up his vehicle and have the tire looked at, we sent two of are employees with a air tank to pick up his vehicle at the time my employees got there the tire was not low so they brought the vehicle back to us...

and we had one of out technicians look at the tire and was unable to see any issues with the tire, we returned the vehicle back to the customers house. A week or so Mr. James Wood called back and stated the tire is low again he demanded we come get the vehicle again and we said we would send someone over to pick up the vehicle, the customer called back shortly after and said never mind I am tired of dealing with this ill take care of it myself.

I would like to take [redacted] for A ride to show him that at this time we can not duplicate his concern, also I would like to scan the vehicle with [redacted] I want to show him that no codes in the system as well.

From: DAVID B[redacted]
arial, sans-serif;"><[redacted]>Date: Fri, Jan 30, 2015 at 3:35 PMSubject: ID # [redacted]To: "[redacted]" <[redacted]>
In response of [redacted] ID# [redacted]
Per GM, dealers are to flush the power steering system, replace the power steering pump, and if it hasn't already been replaced, install a new steering gear valve housing. We replaced the power steering gear assembly due to the gear was leaking not hard to steer. GM does not state that the gear assembly is part of this special coverage I believe she is reading steering gear valve housing and we installed power steering gear. Like Mrs. [redacted] said we submitted the claim to GM and we are not reimbursing her at Winegardner Buick GMC GM is doing the reimbursing. If u need to see a copy of Mrs. [redacted] receipt I can supplied a copy. Mrs. [redacted] is a good customer and I spoke to her on the phone and tried to explain the special coverage and I believe she is not understanding the deference between housing and gear. Any question please call Dave B[redacted] at ###-###-#### 
THANK YOU 
David B[redacted]
Service Manager

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 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I have not spoken to Winegardner since I filed the complaint with you.  All the response they claim to have made to me are a complete fabrication.  They are trying to make it look like I am being unreasonable, when in fact they are lying.  It shows what kind of business I was dealing with!  Sincerely, [redacted]

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 Complaint: [redacted]
I am rejecting this response because:The business is not being forward with all of the facts. The business did not acknowledge all of the symptoms told to them upon my initial visit. Not only did I tell thern there was a knocking sound when shifting into gear, they was told the vehicle was experiencing high RPM's, hesitation, de-celeration, engine check light came on producing several 700 series codes. They also was aware the vehicle had been diagnose by an independent transmission shop stating the transmission needed to be replaced. The independent repaired man advised me to check with ** prior to any repairs because there was a recall letter sent out on this vehicle. This is how corporate got involved. .Yes, I consented to the $3900 repairs because I was told the transmission wasn't the problem and the other repairs was causing the vehicle to perform badly. Plus, I spoke with corporate office prior to authorizing the repairs and they stated that they would not assist in this matter. Corporate stated if I wanted my vehicle repaired, it would be at my cost. So, before paying the $3900, I asked about the transmission and the diagnostic test. They stated there wasn't a computerizes test completed, but a visual inspection because the engine check light wasn't on. I was told by the service managers the diagnostic test consisted only of a test drive to reproduce the symptoms. never conducted a test drive as mentioned. They stated to the Revdex.com a scanning of the transmission was conducted but told me they didn't. even checked with another ** dealership questioning their protocol pertaining to diagnostic testing. They said that they would scan it on the computer regardless of the engine check light being on or off.They failed to mention the vehicle was returned the very next day(10/22/15) for a noise coming from the vehicle. They inspected the vehicle and said it was caused by air in the power steering line due to the flush. Prior to leaving the dealership, voiced my concern about the initial visit pertaining to the transmission issues. Everyone from the service receptionist to the service manger guarantee me the transmission was not the problem. I drove the vehicle home and parked it the entire day. Saturday 10/24/15, my wife attempted to drive the vehicle only to have the engine check light come on again with the same symptoms. The dealershipswinegardner) was notified of the problem and it was towed to their lot.I was contacted on Monday 10/26/15, there was a transmission issue with the vehicles transmission module $1500 and I would have to pay). It was disputed with corporate and the dealership, only to have it discounted to $663. The point of the matter, I still had to pay for what I initially came in for. Prior to leaving, I was guaranteed in writing along with a signature, there was no problems with the transmission "NOT TRANS". The vehicle was driven to Kentucky for the Thanksgiving holiday and on the retum trip, the vehicle experienced more problems with the transmission (running hot). Upon returning from Kentucky, the vehicle was taken back to the dealership were it is still parked. The service manager stated it has a transmission problem but they can not reproduce it and it shifts well.To diagnose the problem, they will have to break it down to an addition expense of approx. $1800 to me. If I want a new transmission, it would cost approx. $4500 more but they could discount it for approx. $3500 at my cost. The entire problem is misdiagnosing the initial visit. If I was to get a new transmission this entire repair will cost me approx. $8400. for a job that would approx. cost initially, $3500-$4000 to replace. If properly diagnosed, I could and would have paid for the new transmission and those other repairs could have been done at another time. They were not essential to the vehicle's operation. The initial complaint was for the transmission!Regards,[redacted]
Regards,
Derek Hamiton

The general manager spoke with [redacted] on the factory sill plates that the customer did not like. The general manager is going to refund [redacted] for the cost of the factory sill plates as a curtsy due to [redacted] not like the factory sill...

plates. [redacted] is coming to the dealership to pick up his check and drop off the sill plates.

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Good Morning,
I've read Dave B[redacted] response to my complaint and I reject his response. The squealing noise was not coming from the tensioner because the noise that exists is not and was not the sound a bad tensioner makes. My mechanic friend and I replaced my shocks a day prior to me dropping the vehicle off for repair at Winegardner. The vehicle road perfectly fine prior to us changing the shocks and it road even better after the shocks were changed with the exception of the squealing noise that had existed for a couple of months. He and I both looked the vehicle over; he paid special attention to the belt and tensioner because he initially thought that may be the problem. After looking under the hood, examining the belt and listening to the car he ruled out tensioner and/or belt problems. As I stated before, there is a big difference between the noises a tensioner makes vs. the noise that still exist from my vehicle. If the mechanic drove the car prior to fixing it, he would have realized the sound wasn't coming from the tensioner. If the mechanic drove the car after he "allegedly" fixed the tensioner, he would have realized that he did not fix the issue because the squealing noise I bought the car in for still exists. My truck did not have a broken belt prior to me bringing it in because again, my mechanic (over 51 years of experience) and I checked the car out the day prior and as I mention earlier, the belt was in very good shape. Dave did hear the squealing noise I complaint about because he told me he did while we were test driving the vehicle. Dave's response is not acceptable because I feel that basic mechanical procedures for troubleshooting vehicle problems were not followed and now Dave is not telling the truth and trying to cover up the wrong doings of his mechanic. I have witnesses and a lot of evidence to prove the maltreatment my vehicle and I received from Winegardner. If the company doesn't want to settle the issue via the Revdex.com, I am well prepared to take them to court.
[redacted]
   Complaint: [redacted]I am rejecting this response because:Regards,[redacted]

We have ordered the parts for this customer when they come in we will give him a call. there is no charge to the customer for this service.

The customer was advised of the aftermarket navigational system, we will be receiving the system in on the week of the 25th of July, the customer  may have the aftermarket navigation system installed or may get a refund for the 1000.00 dollars plus her taxes back that would be her...

choice.  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We originally purchased our vehicle from this dealership and found them shady to begin with. Three years later we had our vehicle towed to their service dept because it was closer to our house than the Cadillac dealership we usually frequent. After being told that they charge $120 dish for each error on the dash, they called us 7 hours later saying we needed a new alternator, drive belt and they couldn't find the issues that were coming up. They called our warranty company who would pay 595.00 of the 1300.00 they quoted U.S., because the shop was charging almost twice as much for labor and the drive belt wasn't covered. The bottom line is their service department charges each issue with the diag charge and way overcharges for labor. We will never take our vehicle back here even in emergencies.

I have reviewed this customers complaint and she did have a check engine light on and  my technician performed A diagnose on the vehicle and found the 02 sensor was the cause of the failure so my service adviser called the customer extended warranty and they approved the repair. The customer...

states she just had the 02 sensor replace 2 weeks pryor and she believes that we did not need to the repair but after we replaced the 02 sensor the light went out and stayed out so I believe she should seek reimbursement through the other shop not ours. 
  
Thanks
David B[redacted]  07/03/15

Good Afternoon [redacted]. [redacted],
I'm not sure if I received this message by mistake so can you please clarify your request.  I've already responded multiple times and submitted quite a bit of evidence against Winegardner. I also filled a dispute through my credit card company against Winegardner and I finally received my money back on my credit card. If you have any more questions or need more clarification please let me know.
[redacted]

I’m having a difficult time choosing my words for this email so please bear with me as you will hopefully understand what I’m feeling.
I routinely drive a minimum of 65 miles a day on route 495 Capital beltway between Maryland and Virginia which is one of the busiest traffic areas in the nation.
I had a new transmission installed at the dealer Winegardner GMC Buick 15113 Crain Hwy, Brandywine Maryland on 8.6.2015, my mileage at the time was 128,556. I was charged for 14 hours of labor for this repair...'14 hours'.
I had my oil changed at Merchant Tire 11800 Baron Cameron Ave. Reston, VA on 9.17.2015, my mileage was 130,963. At that time they discovered bolts were missing and some extremely loose at the differential drive shaft they called it connected to my transmission service 42 days prior. It was by chance that this was found in that I had no rattle or anything that would have alerted me to a problem.
They tighten the remaining bolts so that I could get my vehicle back to Winegardner GMC Buick. Had this not been discovered when it was the probability and likelihood of a fatal accident would have happened in short order and most likely on the Capital beltway in traffic.
on 9.18.2015 Winegardner GMC Buick service department replaced and tighten the bolts and the service manager K. Hopkins expressed his apologies and offered a few free oil changes. I appreciate his attempt to rectify this but it doesn’t alleviate my fears and concern for the negligence
The quality control & quality assurance of this service department really needs to be reviewed along with the service technicians certifications and continuing education so incidence like this don’t happen in the future and cause someone demise.

Review: I requested further consideration of my reimbursement claim. I have previously submitted a claim along with original receipts after I received notification from GM informing me of the extended warranty coverage for repairs in association with the power steering pump on my 2009 [redacted]

As was listed within my invoice and receipts, I’d experience problems with my power steering. To rectify the power steering issues, on 8/11/14, the GM dealership performed power steering service (flush), replaced the power steering pump assembly and replaced the power steering gear. On 11/11/14, I submitted my claim for reimbursement of the cost ($1903.88) to repair the power steering problems. On 12/20/14, I received a reimbursement check in the amount of $740.65. On 12/22/14, I spoke with the GM dealership of Brandywine, Maryland service manager. He explained to me that he has no control over GM reimbursements and suggested I contact GM customer service. Additionally, he stated that he is more than willing to provide any of the necessary information needed to verify repairs if GM finds the need. He can be reached at ###-###-####.

The same day, (12/22/14), I proceeded to speak with a GM customer service representative who listened to my questions regarding the reconciliation of my original claim. She explained to me that mechanics are to follow a specific process (which is described in the warranty details that only GM representatives are privy to) to properly repair power steering issues. As she described, the dealer should flush the system, replace the pump and if the pump had not been replaced and there were remaining issues, the mechanic is to replace the power steering gear. All of these repairs are listed, in detail, on my original invoice which was submitted in my initial reimbursement claim.

Under the direction of GM’s customer service representative, I resubmitted my request for reimbursement. She explained that the notes of our conversation can be referenced through GM’s computer system under GM service reference # [redacted]. As a result of the details she provided during our conversation, I was looking forward to receiving the entire amount of costs to repair the power steering on my vehicle. There is a difference in the amount requested and the reconciliation: Original request $1903.88 - $740.65(Check #[redacted] = $1163.23

After I resubmitted my claim, the GM representative explained over the phone that the dealership was contacted and was told that the repairs they performed would not be covered by the warranty. But, I was originally told by the dealership that they have no control over the amount that GM reimburses. I have grown frustrated bouncing back and forth between the dealership and the GM representatives without either providing me with written explanation as to why the detailed power steering repairs will not be reimbursed to me in full.Desired Settlement: Reimbursement of all monies paid to repair full range of issues related to the power steering pump replacement.

Business

Response:

From: DAVID B[redacted]<[redacted]>Date: Fri, Jan 30, 2015 at 3:35 PMSubject: ID # [redacted]To: "[redacted]" <[redacted]>In response of [redacted] ID# [redacted]

We originally purchased our vehicle from this dealership and found them shady to begin with. Three years later we had our vehicle towed to their service dept because it was closer to our house than the Cadillac dealership we usually frequent. After being told that they charge $120 dish for each error on the dash, they called us 7 hours later saying we needed a new alternator, drive belt and they couldn't find the issues that were coming up. They called our warranty company who would pay 595.00 of the 1300.00 they quoted U.S., because the shop was charging almost twice as much for labor and the drive belt wasn't covered. The bottom line is their service department charges each issue with the diag charge and way overcharges for labor. We will never take our vehicle back here even in emergencies.