Winestuff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:What I ordered was the set of as the business has statedHowever, what I actually received was of the same size, all of the smallest sizeAnd this was only after a delay in shipping and no voluntary notificationOnce I contacted the business in hopes that they would resolve the issue, they failed toThey stated that what I got is what I ordered, which was not the caseIn essence I was called a liarI set my items back and have since purchased them else whereI was refunded my moneyRegards, [redacted]

Dear Revdex.com,This customer was informed that this item was discontinued and that his order has been cancelled.This customer as also never been charged for his order so no refund is necessaryIf this is not the case please ask the customer for proof of the charge, and a refund will be given right away,Winestuff

Dear Revdex.com,Please find the attached [redacted] web pageAlso please see we have circled where it clearly states the number of unites that the customer will receiveAlso as you can also see this was bought from [redacted] and they tell us what to ship to the customerSorry but this customer order units and that is what the customer receive, which they have also stated they have received.If you have any questions please don't hesitate to call me at ###-###-####.Yours in service,

I never received any notification about the product not being available nor my shipment cancelledI left numerous inquiries (voice mail and e-mail)I have a receipt showing I ordered the product After reviewing my last months credit card bills the item never showed up on my statement Poor customer serviceIt never would have gotten this far if I had been contacted Regards, [redacted] ***

Tuesday, June 10, Please see the attached invoice/sales receipt, along with the listing page from [redacted] .The customer ordered two sets of two storage containersThis equals a total of four storage containers.The [redacted] listing page has not changedThe information available at this time was also available at the time they ordered.The customer previously expressed to us that they saw on other listings with the item as a set of sixThey assumed that all listings were in the form of sixesThey assumer they were purchasing a total of twelve units.The listing clearly states that this listing is for two unitsThe customer then purchased two sets of two units.We apologize for any confusion; however, they did receive what they ordered and paid for.Thank you, Winestuff

May 23, Please see the attached invoice/sales receipt, The customer ordered the hot air balloon cork cage, and that was the item deliveredWe understand their frustration, however, the order was placed with our company over two years agoUnfortunately, there is no further way for us to assist them.Thank you, Winestuff

I ordered screwpull foil cutters on 3/23/and have not received them as of 4/16/ The order was placed thru [redacted] .com which is owned by winestuff The order # is [redacted] The company has not responded to several email requests nor two phone calls It seems that their customer support staff is always busy and refers back to the web to send a request for info This is a never ending loop

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please advise the business that I will not be able to make the return shipment prior to June 22, 2016, as I am traveling until then Also, please advise that [redacted] has already credited my card through its dispute mechanism Regards, [redacted] ***

Dear Revdex.com,What the customer received is what the customer has orderedPlease find the attached order page right from [redacted] where is the title ( [redacted] Good Golds Mini Measuring Cup for Sticky Stuff, Set of 3) clearly statesMeasuring cup set of three not cups which would indicate different sizes It said cupsAlso please, notice the customer was refunded in full for the order as well.winestuff.com.Andras BPresident

Text of email I sent on March describing a failure to deliver paid-for goods on order no [redacted] I placed the order reflected below on your decanters.com website on February Yesterday I received a UPS package containing two boxes containing two each [redacted] Sauvignon Blanc glasses (out of six ordered) and NO champagne glasses Attached to this email is the sales receipt and shipping document indicating that I purchased four sauvignon blanc glasses (rather than the six reflected on my order below) I left a voicemail with you last evening on this topic and received a return call from a representative late this morning I agreed to send this email as a result of that call Even though you shipped only a third of my order (four out of twelve glasses) you charged the full invoice amount of $to my [redacted] card on March 22, At the time I ordered on February 29, your website indicated that all items were in stock and would be received w

Yes we will be than happy to provided the customer with a pre paid UPS return label and once that tracking number shows movement on UPS.com we will issue a 100% complete refund for all of the total amount charged of $307.96.WineStuff.comAndras B***President

Ordered a product online from the company (Built NY Neoprene Wine Bottle Drip Collars Set of Two) Charged to my ***Order date January 29, Stated shipment 3-business days Have attempted to contact the company for shipment status (e-mail and voice mail) No response from company

Ordered a product online from the company (Built NY Neoprene Wine Bottle Drip Collars Set of Two)
Charged to my ***Order date January 29, Stated shipment 3-business days
Have attempted to contact the company for shipment status (e-mail and voice mail)
No response from company

Completely incompetent and unprofessionalI placed an order online, and received no order confirmation emailI emailed the customer service team the following day to confirm the order, but got no responseWhen I checked the status of my order a week later, it was still listed as "Processing", so I called customer service for an update, and was told that the order would ship the same day, and that I would receive a shipping confirmationOf course, I received no shipping confirmation, so I can only assume that, eight days after I placed the order, my item has not shippedI've just contacted customer service to cancel my orderFor a vendor to leave an order unfulfilled for eight full days without making any effort to contact the customer is simply unacceptableThe fact that it's now mid-December and the holidays are just around the corner only makes me more angryAVOID WINESTUFF

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please advise the business that I will not be able to make the return shipment prior to June 22, 2016, as I am traveling until then Also, please advise that *** has already credited my card through its dispute mechanism
Regards,
*** ***

I ordered screwpull foil cutters on 3/23/and have not received them as of 4/16/ The order was placed thru ***.com which is owned by winestuff The order # is *** The company has not responded to several email requests nor two phone calls It seems that their customer support staff is always busy and refers back to the web to send a request for info This is a never ending loop

Text of email I sent on March describing a failure to deliver paid-for goods on order no***
I placed the order reflected below on your decanters.com website on February Yesterday I received a UPS package containing two boxes containing two each *** *** Sauvignon Blanc glasses (out of six ordered) and NO champagne glasses Attached to this email is the sales receipt and shipping document indicating that I purchased four sauvignon blanc glasses (rather than the six reflected on my order below)
I left a voicemail with you last evening on this topic and received a return call from a representative late this morning I agreed to send this email as a result of that call
Even though you shipped only a third of my order (four out of twelve glasses) you charged the full invoice amount of $to my *** *** card on March 22,
At the time I ordered on February 29, your website indicated that all items were in stock and would be received w

I placed an order with Winestuff on August 25, 2016, via ***The order was paid on the same dateTheir shipping notification provided that the item was shippedHowever, weeks after the item was allegedly shipped, the tracking information still showed that the shipper was awaiting delivery of the package to themUpon contacting Winestuff to address the issue, I was advised that the parcel was "lost" somehow between their warehouse and the shipper and could not be located, but that a new package would be shipped in 1-weeksweeks after I was advised that the item would be shipped within 1-weeks, I followed up to inquire as to the statusI was again informed that the package was lost and that it would be 1-weeks before a new package was shippedAs this is a wedding gift, I need the item actually shipped and delivered, not a refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Winestuff has not given you accurate information. The copy of the *** listing Winestuff provided was not a Winestuff listing, and was not the listing I used to purchase my wine storage system. You can see on the listing Winestuff provided to you that the seller is *** (noted right next to the picture of the wine storage unit). The Winestuff listing did not look like this. It showed a picture of six units stacked together, and did not specify that the wine storage system size was two units. Indeed, if you look down to the first review on the listing Winestuff provided to the Revdex.com, you can see that someone else who ordered the wine storage system before the listing was changed had the exact same problem I am having. The Winestuff listing for this item was removed from ***.com after I raised my problemWinestuff has stated that it shipped what *** told it to ship. If that is the case, *** made an error in what it told Winestuff to ship. Any error by *** should not absolve Winestuff from performing its obligation to a customer. I ordered and paid for units, and only received
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:What I ordered was the set of 3 as the business has stated. However, what I actually received was 3 of the same size, all of the smallest size. And this was only after a delay in shipping and no voluntary notification. Once I contacted the business in hopes that they would resolve the issue, they failed to. They stated that what I got is what I ordered, which was not the case. In essence I was called a liar. I set my items back and have since purchased them else where. I was refunded my money. Regards,[redacted]