Winestuff

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Please advise the business that I will not be able to make the return shipment prior to June 22, 2016, as I am traveling until then.  Also, please advise that [redacted] has already credited my card through its dispute mechanism.
Regards,
[redacted]

May 23, 2014
Please see the attached invoice/sales receipt, The customer ordered the hot air balloon cork cage, and that was the item delivered. We understand their frustration, however, the order was placed with our company over two years ago. Unfortunately, there is no further way for us...

to assist them.Thank you, Winestuff

Tuesday, June 10, 2014
Please see the attached invoice/sales receipt, along with the listing page from [redacted].The customer ordered two sets of two storage containers. This equals a total of four storage containers.The [redacted] listing page has not changed. The information available at this time was also available at the time they ordered.The customer previously expressed to us that they saw on other listings with the item as a set of six. They assumed that all listings were in the form of sixes. They assumer they were purchasing a total of twelve units.The listing clearly states that this listing is for two units. The customer then purchased two sets of two units.We apologize for any confusion; however, they did receive what they ordered and paid for.Thank you, Winestuff

Dear Revdex.com,This customer was informed that this item was discontinued and that his order has been cancelled.This customer as also never been charged for his order so no refund is necessary. If this is not the case please ask the customer for proof of the charge, and a refund will be given right...

away,Winestuff

Yes we will be than happy to provided the customer with a pre paid UPS return label and once that tracking number shows movement on UPS.com we will issue a 100% complete refund for all of the total amount charged of $307.96.WineStuff.comAndras B[redacted]President

Dear Revdex.com,Please find the attached [redacted] web page. Also please see we have circled where it clearly states the number of unites that the customer will receive. Also as you can also see this was bought from [redacted] and they tell us what to ship to the customer. Sorry but this customer order 4...

units and that is what the customer receive, which they have also stated they have received.If you have any questions please don't hesitate to call me at ###-###-####.Yours in service,

Dear Revdex.com,What the customer received is what the customer has ordered. Please find the attached order page right from [redacted] where is the title ([redacted] Good Golds Mini Measuring Cup for Sticky Stuff, Set of 3) clearly states. Measuring cup set of three not cups which would indicate 3...

different sizes It said cups. Also please, notice the customer was refunded in full for the order as well.winestuff.com.Andras BPresident

I never received any notification about the product not being available nor my shipment cancelled. I left numerous inquiries (voice mail and e-mail). I have a receipt showing I ordered the product.
After reviewing my last 2 months credit card bills the item never showed up on my statement.
Poor customer service. It never would have gotten this far if I had been contacted.
Regards,
[redacted]

Yes we will be than happy to provided the customer with a pre paid UPS return label and once that tracking number shows movement on UPS.com we will issue a 100% complete refund for all of the total amount charged of $307.96.
WineStuff.com
Andras B[redacted]
President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Wine Stuff's response of June 10 simply restated, word for word, its May 28 response.  I do not think that even constitutes an appropriate response.  All I can do is reiterate my June 5 response in reply.
I am not sure if Wine Stuff's June 10 response indicates ineptitude or a refusal to take the steps necessary to resolve this complaint.  Either way, it has done nothing to move the process in a positive direction toward resolution.
Regards,
[redacted]