Winestyles

Revdex.com: This letter is to inform you that GL Pearland, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/19/and assigned ID [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint That is the response I expected when I read the numerous other complaints filed against them"I am done talking about this complaint" is the response Big Star seems to give everyoneI guess my next step is to file in small claims court to force them to talk about itI have everything in writing/text so it shouldn't be too difficultI am sorry that Mr [redacted] doesn't understand the basic tenants of customer service and is not actu [redacted] listening to what he is being toldI was told by John that they would make this right, and I wish they wouldI am glad they feel like they went "above and beyond" because I sure don'tNot one phone call, apology, nothing from Big StarI am re [redacted] trying hard not to sound insulting, but I also run a large scale business and take pride in keeping my word to my customers, even when it causes me to be less profitable on a jobI will not let this go, I will not go away, I will have my day in court to either force them to make this right or if I lose, so be itAt least I will know I tried to make them do what they said they would doTo recap I MADE THE FIRST PAYMENT TO BIG STAR, which they applied to my leaseBecause of their ineptitude with their own system, they delayed the closing of the deal and agreed to pay the other payments, which they did but did not provide me with the correct informationAt this point, I would accept half of a payment and I will pay the other half in lieu of further actionI will wait until Monday 02/06/to take further action Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As previously mentioned, [redacted] ***'s integrity is in question.I took my [redacted] in for a check engine light, and due to their negligence, caused an oil spill the first time and the second time did not place the windshield wiper hose back in placeAfter my visit, I have experienced severe vibrating[redacted] does not provide reliable service Regards, [redacted]

To Whom it May Concern, There was a mistake made by our marketing team on the prices listed on the internetOur Sales Director apologized for the mistake and offered to give the customer the lowest price he could, but unfortunately we could not honor the prices on the internet, as they were unreasonably lowThe Sales Director did contact our marketing team, who fixed the prices online immediately

We have explained our viewThere is nothing more that we can doOur integrity here is not in questionThe fact still remains that his engine is dyingNow it is vibratingSoon it will completely failThe customer continues to bring up concerns that have been addressed but fails to realize the biggest one he is facingThere will be no more correspondence on this matter

The customer continues to drive a vehicle that has failing misfire codes and a leaking radiatorHe will continue to have more and more concerns with the vehicle the longer he drives itYes there was an oil spill and yes it was correctedAs you can see in the pictures he presented it is a minor oil spill that leaked out less than 7% of the oil in the engine, if that muchThe customer is reaching to have us repair a vehicle that we determined needed an engine long before the oil mishapEventually, his vehicle will stop running altogetherHis negligence to have the vehicle repaired properly is what is causing his concernsNot anything that we did to the vehicleHe has expressed his concerns with confidence in repairing his vehicle yet wants us to repair itThat doesn't add up. Again, we diagnosed the vehicle as a failing engineHe has the receipt to prove thisHe declined to repair the vehicle yet continues to drive around in it as the engine is deteriorating and wants us to correct itHe needs a long block!! We will not participate in the repairs needed for the vehicleWe have done our due diligence. Brian B***Service Director

Hey there,My name is Trixi and I am the Customer Advocacy ManagerPlease contact me at *** and I will be happy to help you get this resolved quickly.I look forward to hearing from you,Trixi C***

Sent: Wednesday, October 19, 7:PM Subject: Case Number *** On the *** *** matter of a perceived overcharge of $90, I am refunding that amount in full. While the amount could have been justified, because of poor communication on our part, I am giving the money back to the
customer and apologize for any inconvenience. A check will be mailed to her tomorrow and I also offer her a free oil change and tire rotation for this inconvenience. She is cc’d on this and may call meThanks, Rick *** General Manager Big Star Ford Sales 713-653-

Sent: Tuesday, January 31, 11:AMSubject: Revdex.com case #*** *** * *** Mr***, due to the delay, we made payments for him, as we mentioned at the time. This was verified today with our *** bank rep. Any further delinquency would be his responsibility.
Again, we believe that we went over and above and kept up our end of the bargain Best Regards, Rick *** General Manager

Sent: Wednesday, February 01, 12:PMSubject: Complaint *** *** *** On *** ***, the bank took the first payment out of our proceeds and applied it to his loan. On 9-26-was taken out of our *** Smart Cash account and applied to his lease. That equals payments. I am done on this complaint and will not reply further. If the bank did not apply the funds correctly Mr*** will have to take that up with ***. I am done responding to this. It appears we went over and above on this dealThanks, Rick *** Big Star Ford Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** *** ***'s negligence and lack of integrity caused more problems to my vehicle.On two different occasions, they failed: the first time, it was an oil spill and the second time a hose left loose from the wiper bladesThese errors place their integrity in jeopardy
Regards,

Sent: Friday, August 28, 12:PM To: *** *** *** *** Subject: Re[2]: Suspension of Revdex.com Accreditation *** In response to Ms*** ***'s Complaint: The customer's vehicle was paid off on July 27, The reason the time to complete
her payoff was longer than usual is because she completed and signed paperwork to have her vehicle financed through our dealership and days later, went to her credit union and requested that they finance the vehicleHer credit union then needed further information and paperwork from *** *** *** in order to finance the vehicle, which extended the process furtherOur finance department did speak with Ms*** over the phoneThe request for a Day Payoff requires the customer to sign paperwork agreeing that they are responsible for any days over the requested daysBy July 1st, when Ms*** had her car refinanced by her credit union, the initial days (from June 23rd) had not passed, thus the vehicle could not have been paid off by the 1st. We resolved this issue; the vehicle has been paid off, and if Ms*** has any further questions, please feel free to contact us. Thank you, Nicole B*** Customer Advocacy Manager *** *** ***

The complaint is only partially trueThe customer brought his vehicle in for a check engine
light and per the technician "DIESEL PERFORMANCE DIAGCM-P0300, P0301, P0316, FOUND #1 || ORIG CYLINDER NOT CONTRIBUTING, #AND #-10% ON RELATIVE || COMPRESSION TEST, RADIATOR LEAKING COOLANTREC REPLACE || SHORTBLOCK ASY AND RADIATOR, CUSTOMER DECLINED REPAIRS. The vehicle needed a short block and radiator per our diagnosisDuring our diagnosis a pressure test was done on the engineDuring that time the oil dip stick was not properly positioned causing a very minor oil spillWhen the vehicle ***ived less than a half of a quart of oil was missing from the caseOn a vehicle that holds this would not cause any damageWe immediately cleaned the area and retested every thing againStill the same things are recommended that the customer is decliningIf he continues to drive on it with these concerns it will eventually just quitAs far as the wiper is concerned we did nothing to cause that to fail yet was blamed for itBottom line is that this vehicle is seven years old with 144K miles on itWe diagnosed a failing engine and the repairs were declinedWe had a very small mishap that was promptly corrected and now the customer wants us to participate in the repairs to his vehicleThey are unw***anted as is this claim.Please feel free to contact me for any additional questions at ***.Brian B***Service Director - *** *** ***

Sent: Friday, October 28, 3:PMSubject: #***B GL Pearland LLC
As a courtesy to Mr*** we are mailing a goodwill check in the amount of $to him in tomorrows mail. I apologize for any inconveniences and if there are any leftover oil changes on the policy, Mr
*** can feel free to call myself at the number below and I will expedite his service personally
Best Regards,
Rick ***
General Manager
*** *** ***

Revdex.com:
This letter is to inform you that GL Pearland, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/19/2016 and assigned ID [redacted]
Regards,
[redacted]

We have explained our view. There is nothing more that we can do. Our integrity here is not in question. The fact still remains that his engine is dying. Now it is vibrating. Soon it will completely fail. The customer continues to bring up concerns that have been addressed but fails to realize the biggest one he is facing. There will be no more correspondence on this matter.

To Whom it May Concern,
There was a mistake made by our marketing team on the prices listed on the internet. Our Sales Director apologized for the mistake and offered to give the customer the lowest price he could, but unfortunately we could not honor the prices on the internet, as they were...

unreasonably low. The Sales Director did contact our marketing team, who fixed the prices online immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Tuesday, November 08, 2016 2:15 PMSubject: #[redacted]I was out of town for the last few days & wanted to respond to the complaint. I did get the check, but not in time to respond. I would like for complaint #[redacted] to state it has been resolved.  Thank You,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As previously mentioned, [redacted]'s integrity is in question.I took my [redacted] in for a check engine light, and due to their negligence, caused an oil spill the first time and the second time did not place the windshield wiper hose back in place. After my visit, I have experienced severe vibrating.[redacted] does not provide reliable service.
Regards,[redacted]

Dear Revdex.com,On February 16th when the [redacted] bought their vehicle, they also purchased a 2 year 24,000 mile service contract, expiring on whichever comes first, the 24,000 miles or the 2 year time period.  The mileage at time of delivery was 40,645 miles.  The mileage at the time of the...

claimed repair was 74,376 miles.  The contract expired at the 64,645 mile mark.  Unfortunately they were almost ten thousand miles out of the warranty.  This was a great warranty they bought, the car just was over the mileage limit.  Any comment that might have been made was totally baseless as this company pays for legitimate claims on a daily basis.  We have been asked to do the repair and finance it but I do not have that option and can only take credit cards.  If I had the ability to finance the [redacted] repair I would do so, but that is not available to me.Thanks,[redacted]